We had a problem with our boat trailer that required a flatbed tow. Stuck on 93 in the midst of Memorial Day traffic. Being from Stoneham our first call was to Stoneham Towing. They were very quick to respond. Would like to give a huge Thanks, for their prompt, professional and courteous service. If you are ever in need of a tow please keep Stoneham Towing in mind. You will be glad you did.
I honestly don’t even have the words to explain how grateful we are for Stoneham Towing. We were stranded in Burlington, VT and they came ALL THE WAY there to get us. My husband and I were traveling to Montreal for a concert and our car was stolen. We were able to recover the car but it was not driveable. We got it towed to VT by a Canadian company, but they couldn’t go further then that. AAA denied us, all the local VT towing companies denied us. Out of desperation we called Stoneham Towing to see if they offer long distance services. Their response? “We take care of our own.” We are so grateful for their kindness and helping us get back home. I will never call anyone else.
When I was disappointed with AAA service not responding timely to an emergency situation. Stoneham Towing came to my rescue in 15 minutes and got me to where I needed for further help. The truck tech was Joel! You're my hero. Great price. Fast service. Excellent care of my car.
Jeff gave a great quote for a last min tow I needed on a Sat - Boston to North Reading. His driver Joel listened to my concerns and took his time to get my truck out of the garage unharmed, and with the complications that come w tight turns and city roads - even let my little guy learn the levers on the flatbed! Thanks again!!
Great service! I had a flat tire yesterday at the Burlington Mall and they sent help in 20 min and helped me to change my tire so quickly. I highly recommend them to everyone and would definetely call them if I have a problem again! Thank you thank you!
Edgar was awesome! Towed my car and answered my many questions with patience. They also answered the phone quickly, kindly, and were super helpful. And, got someone out to me about 10 min after I called! Highly recommend!
Didn't actually need a tow but the person on the phone was pleasant, understanding and said the tow would be there in 30 minutes. When I called back to cancel, he was nice and didn't give me a hard time for canceling, which I have experienced before.
I called Stoneham towing yesterday in a pinch to get my work truck to my mechanic. The gentleman I spoke to on the phone was very nice very professional sent somebody right out and was able to get my work truck towed to where It was going.
My work van broke down last Friday. I called Stoneham towing. Andrew answered the phone, was polite and professional. He told me it would be about an hour, as the driver's were on other tows. Ok, not a problem, I will see you then, I said.
He called me back about 10 minutes later and asked some questions. Andrew determined that he could use another truck to tow it and came himself!
10 minutes later he was at my location. He hooked my Sprinter up and off we went. During the ride, he was incredibly polite and got to learn a bit about him.
Tow was seamless, dropped it off at my local Mercedes dealer an hour away.
As a Business owner, Andrew is exactly the type of employee I love finding. He's professional, polite, and great at his job. The owner would be wise to keep him on. If I get stranded again, near Stoneham, they will be my 1st call.
These guys are a class act! I had one of my Company Trucks stuck on a hillside with the rear end a foot away from a house (In a Blizzard). Mario came and instantly started evaluating the situation. He ending up hooking up and pulled with ease and attention to the surroundings. Big thanks to Mario and Stoneham Towing! Best in the area!!
My battery died in Stoneham today so, I called Stoneham towing, since they were close by. They showed up right away and gave my battery a jump.
Firstly, I have never seen a tow truck that was so clean and good looking! It looked like a giant Tonka truck! It was spotless. Secondly, the young man who jumped my car was very polite, friendly, and professional! I hope I don’t need a towing service any time again soon, but if I do, I will definitely use Stoneham Towing again!
After waiting over 2 1/2 hours for another tow truck company from Medford to pick up my vehicle, I called multiple times for an update and was treated with the worst customer service I’ve ever experienced. Luckily I found Stoneham Towing and within 15 mins they were at my door. Mario, was super professional and extremely helpful. He changed what had become a horrid day for the better. Thank you for a great experience. Kudos to you Mario and Stoneham Towing!
Stoneham Towing to the rescue!
I had my truck fixed as I was visiting family in Western MA. As I was driving home, to Cape Ann, I had a pretty bad transmission malfunction which completely disabled my truck. The shop was an hour and a half back to where I just came from. I called Stoneham Towing and they sent someone out to me right away.
The tow driver Andrew was excellent and was totally professional. Picked me and my truck up on the side of 95N and brought us both back to the transmission shop. I would highly recommend Stoneham Towing if you are in need. Thanks again!
Helped me tow my motorcycle even though it was late in the season. Driver went out of his way to help me out and was very nice and professional. He kept his truck/tools neat. Clearly someone who cares about his career. Highly recommend.
I have an antique car that needed to be towed 90 miles to the cape. Jeff, the owner, was very responsive and arranged for a same day towing. Mario, the driver, was excellent and took great care to ensure the car was treated with the utmost care along the move. I would highly recommend this company and Mario is as good as there is in the business.
Mario is the man. I called Stoneham Towing and I was greeted by a kind gentleman on the phone. He assured me he'd be by in 15 minutes. He kept his promise. like clockwork he turned the corner. He towed my car to the dealership. It couldn't have went any better. Thank you so much!!!
Holiday weekend bailout. Stoneham Towing came to the rescue when no one else would. It was July 4th weekend and I called two other tow companies for an emergency tow. The first company didn’t even pick up the phone, the second company didn’t have enough drivers on duty and said they could only do it after the weekend. Jeff who is the owner of STONEHAM Towing not only answered the phone but assured me that he’d have a flatbed truck at my location within 30 minutes and he did. The driver was awesome. Super fast and very knowledgeable. I can’t say enough good things about Jeff and Stephens Towing. I’ll definitely be using them and and I highly recommend to everyone in need of a tow.
I am glad to say I had a very positive experience today. The person that answered the phone was helpful and courteous and the truck driver was also friendly and helpful. He arrived quickly and even offered me a cold water. Joel explained what he was doing and took great care not to damage my car. I would highly recommend Stoneham Towing.
Great service! Very friendly and got to my car within a reasonable time. The driver was great and took great care of my car. Not something I planned on needing but these guys were great. Highly recommend!
The owner of the company is a patience person on the phone. Willingness to help his customer. Courteous and polite over the phone unlike many other tow companies who have poor phone etiquette. If I'm in the North Shore area, I will more than likely give them my business!!
Stoneham Towing moved two pieces of awkward equipment for me. I called and Jeff assured me they could do it. The driver, Mario showed up on time, was extremely professional, efficient, and knew the proper way to secure my equipment. It was delivered safely with great care and a fair price. If they can move equipment, cars/trucks are a "no-brainer." I will look to them for my future towing needs. I highly recommend Stoneham Towing without hesitation.
Terrible! Dishonest!They put a hole in my bumper!Run they were awful unskilled and rude! When I called to report while in my car tow truck driver Bryan said so what are you gonna do about it take me to court, you were parked illegay(which is up for debate) the. I called his boss who told Me this is America take me to court ! They know I am from out of town it was the day after thanksgiving!They were towing my car from a apartment complex I was visiting with a visitors pass I could have produced but did not have. They persuaded and charged my elderly mother a 110$ drop fee (which is probably illegal bc you should on release a car to its owner) while I wentto concierge to get pass. Later the driver called me to give me receipts back (sketchy) because he wanted to drop few because my mom was so nice later I discover the quarter sized hole with rust from the tow around it!! the boss yelled at me and was rude! He was yelling at me telling me to prove it, I had pictures . Terrible terrible! I was so mad I had my father call apparently they listen to men bc he agreed to have my bumper fixed at a shop near them but again they kNew that’s not possible since I’m from out of town! Terrible! Mean mean guys! Also I spoke to apartment complex they did not authorize the tow!!!
Excellent service. My bike broke down on the roadside and they took care of me. The owner came first as he was closer and then had a worker bring over the rig. 6 AM and I was given fast, professional service that still had the integrity of a personally owned company. They took me to the shop and still got me to work on timer. Reasonable price at $125. I am appreciative and highly recommend them!
