Manny was an excellent salesman , did me right. Everything was removed and ready when I got there. I think they have everything that anyone would ever need.
I called looking for a used hubcap today they said they had one I drove 24 miles from home and when I got there they said they couldn’t find it and then said that the computer was wrong no one even Jack the owner gave 2 shits that I drove all the way down there and got nothing they suck
Relatively unhelpful employees. Website does not have accurate descriptions of cars. Most cars are already smashed in half. Claimed to have 2 hoods I was looking for in grade A condition, only had 1 hood and it was folded in half.
I’m writing to share some feedback regarding a recent interaction I had with your customer service team. Unfortunately, my experience was quite disappointing due to the behavior of one of your employees, who was not only unhelpful but came across as very rude and unprofessional.
Extremely the Worst customer service I’ve ever dealt with ,
I’ve waiting for the piece I paid over 600$ and they keep delaying the process of delivery the right piece to the auto shop.
I don’t recommend this place .
I loved the customer care that I was given. The guys were all so helpful and friendly. They ended up telling me to take the parts I got from the yard for free and that I would pay next time I visit. Now, that's so irresistible. I have to keep going back to them. Thank you, Brad, and your team! James.(Uncle Jim trucking LLC)
These guys were extremely helpful. I bought a few parts for my interior and asked if they had a veteran discount. They said yes absolutely we will take care of ya. They basically gave me a large discount which was greatly appreciated. They always demonstrate outstanding service, professionalism and attention to detail. I recommend them over any other salvage yard/ used parts place around.
If you can get past the small entrance, it’s worth a trip. Cars weren’t perfectly organized in their locations and there are some sketchy cars stacked on top of each other but the amount of the same makes and models helped us avoid that. Overall, really good for price and amount of cars/selection. Paid $5 for oem Honda gas cap and washer fluid cap. Will be going back.
Ordered a fender off their website. Never shipped. Would not respond to emails. Called three times talked to Brad once said he would take care of it, never did. Bad business.
Positive review. Customer service was friendly and prompt. I was surprised how WELL, with (GOOD COMMUNICATION)that the guys handled my unforeseen circumstance that did arise. Purchased an engine assembly off eBay, And when it arrived, my mechanic found a massive hole in the oil pan which in these GM 4.2 motors that engine oil pan swap, not planned, my mechanic wasn’t happy. I didn’t think it was the biggest deal so I reached out to Jack’s and they made it right immediately with several options. I’m currently awaiting for the new engine that they sourced, free of charge with shipping, to be delivered to my mechanic.. throughout the whole process, these guys crushed it on service and sourcing, whereas my Mechanic’s customer service fell short charging me the $50 daily lot fee because of the engine issue. Thanks for bringing some positivity into what could’ve been a nightmare of a situation. Seeing as I was out of the country during this entire event, you guys rock.
I go there for any parts before I consider the regular shop. These guys always take care of me when I visit. Just use safety first when you’re removing your part and navigating the yard; it’s a big place.
Jack's is awesome. Finally found the tire size I needed that was so hard to find for a 2011 Honda Pilot. And on top of that there tires are well organized and inside for easy access. Quick in and out. Definitely will come back here to find tires in the future. Thanks Jack's.
Matt (out on the lot) gave me a hand with something -> that I should've been smarter about how I originally went about it myself.
Those guys are Awesome in my book !
Best selection your gonna find around for "parts"
- Like I said "top notch kinda guys" -
Best place around to get parts for your car and old cars specifically Chevy S10. And they are open again after the incident with the . I will always come back for more highly recommend...
These guys are extremely helpful. Very polite and didn't talk down to me. Thank you Mike for knowing so much about what I needed and Matt for trying to get it out of the car for me. Great place!!!! This will be my new favorite junkyard.
One of the worst experiences I’ve had in many years. I thought the place in RI was bad. Mike is just looking to screw anyone 1$ a time. Whatever condition they tell you the part is, have them take additional photos, because they won’t tell you everything. And they won’t make any adjustments if there is more damage. Also, they charge you for them to take off their parts. They said this is normal practice. 20 years in the rebuilding world, and never had an experience like I had here.
I spoke with Junior over the phone and he was incredibly helpful - got me parts I needed in a 6 minute phone call at an extremely competitive price. Even with shipping to NY and the extra fees, the total cost was about $200 less than what I’ve previously seen for the same parts without compromising quality. He was also very polite over the phone despite the shop being busy, and answered every question I had. Use Jack, even if you’re not in MA!
The customer service was very fantastic and very helpful. The tires are separated by size/number and put away neatly so it's easy to find what you're looking for.
The tires that I needed were on a car that was just totaled. Although it was close to closing time and they were super busy the owners son went out and pulled the tires off of me and under 20 minutes.
There's a blonde woman (sorry I forgot your name) she usually checks people out as they're leaving friendly and helpful. She knows a lot about cars. Don't be biased if you have any questions. She know her stuff when it comes to cars.
The Prices were phenomenal.
I would definitely recommend going to Jack's over any one else.
Thank you guys again.
I have never been to a junk yard before and I’m sure that was obvious to Julie when she saw that I was like a deer in the headlights. She showed me where to park and directed me to the office. The guys in the office were very friendly. They sent me with a young guy to go get the part I was looking for. Once I had paid for the part (a front bumper cover) Dylan carried it to my car and put it in my backseat for me. Super helpful people. Thanks for making my first experience an easy one.
Well in my opinion Jack's is still one of my main spots it's a family owned trustful business place.
to get all your car parts needs done and prices are good too also customer service is great I believe who help me is ( nicole ) the Cute blonde lady with her Cool grandpa thxs I did find the acura tsx where you said to look.
I found some parts on car-part.com that it said they might have in undamaged condition. I called ahead and they said that there were 3 vehicles that had the tailgate I needed but I would have to pull them from the vehicle. Fair enough, was going to be $99 so that wasn't too bad. The entrance is confusing, but once I got there one of the guys just pointed in the general direction of the Jeeps and said they're over there. After searching for a half hour for what I needed and coming up empty, I came back to the office and a nice lady helped me and gave me a map, but the location they were in were only general areas and not specific, except for one vehicle.
I couldn't find the two other vehicles I was looking for, which she said were behind the volvos and saabs. I arrived at the lot at 1pm, left at 2:30 with nothing. I did finally find one of the Jeeps, but the 0 damage it showed online was wrong, the tailgate wasn't even on the vehicle. I snapped a pic. She apologized and gave me suggestions to some places, which was nice.
The lot is unfortunately very disorganized and half the vehicles have another one smashed on the top of them, crushing the roofs and ruining otherwise good doors and windows. Some cars I couldn't get into at all because the car on top of it prevented me from opening any doors.
I've been to many junk yards across the USA, and the ones in New England seem to all like stacking cars this way. Pull-A-Part's franchise in the southern USA is very organized, cars are never stacked, they're sat in the air with welded rims on the frames so you can get underneath, but their pricing and options can be a bit lacking. Sam's in Worcester is a lot more organized and the Cars aren't generally stacked, but they just lay the bodies on the ground with no wheels, making getting anything from below near impossible.
If you do decide to come here, leave the tools in the car. I made the mistake of carrying them with me for a half hour. Find the car you want first, then go get your tools when you're certain it's there. It will save you a lot of headache.
Nice people and reasonable price but the junk is not too big and not walkable all the way inside and there is no systematic order of placing vehicles... Randomly placed all the vehicles.. Difficult to find even for them...
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