James is an absolute legend. My car was towed by the city, not the kind of towing you usually want, but I had a flat tire, and he went above and beyond to help me out, inflating my tire and making sure I got home in one piece.
We recently found ourselves in a tough spot and needed a tow, and Daniel from Stephen’s Automotive Transport truly came to our rescue. His professionalism stood out immediately—knowledgeable, patient, and genuinely kind during a moment of real stress.
We’re incredibly grateful for his help and the way he handled everything with such care. It’s rare to come across someone who goes above and beyond the way he did.
I highly recommend Stephen’s Automotive Transport, and if you’re fortunate enough to cross paths with Daniel, you’ll understand why he’s such a class act.
Thank you Super Jim. We were scared and cold and lonely and afraid and crying in Sandwich when we broke down. We had been having transmission issues for weeks and our poor little Van finally gave up on us. Jim picked us up with his big strong arms and big strong truck and brought us home. Heart emoji
Me and my partner truck transmission blew in cape cod. We thought we were going to be stranded but SUPER JIM came to the RESCUE. This guy top notch guy. I blinked once and the truck was on the bed heading back to base. Highly recommend this company. Great service, great professionalism, great work ethic. So grateful for this guy.
Had a flat tire during rush hour. Called Stephens and they were out in 10-15 min with very good prices. Had a great conversation and they got my car to the dealer right away. Smooth process.
Jim helped me out amazing, great customer service, over the top, facilitated my experience. It was an immense situation, but glad it’s resolved. A1 Jim
I got into a bad car wreck and Jim came along very professional and helpful. The guy went the extra mile and took me to East Boston so I wouldn’t have to grab the vehicle from the yard. Guy is the absolute best. Outstanding service.
My car stopped working during rush hour on Mass ave. Police arived very fast and besides helping with the traffic (I cannot say thank you enough to these guys) they also called Stephens for towing my car. Altough having this type of issue is not the most pleasant one, I ended up being happy that I had a towing company coming in and taking my car to the repair shop. Both Jim and Leo were not only very profesional but they were very friendly and extremely carefull handling the car. I definetely recommend them for any work associated with their expertise.
Got locked out in Somerville and called Stephens, Jim was here fast and unlocked me quickly. This guy is the best fast service and a quality experience. Jim is amazing!
I broke down on 93 and with in minutes Jim showed up and saved my day the tow experience was very professional and a powerful experience Jim is a true tow pro
Get this piece of crap off the road. Just about ripped the front of my truck off at exit 11 in Merrimack today. I am filing a formal complaint with the DOT AND State police.
Had a flat on 93N, was connected to Stephen’s Towing and it was Jim to the rescue! Outstanding service and couldn’t have had a better experience, honestly. Some hero’s wear capes but Jim definitely saved the day! 5 Stars!
We got a flat tire on 93n during rush hour and Mercedes sent Stephen’s towing. Jim from the towing company showed up within 35-40 mins from when we called, took care of everything and dropped us off at the dealership. Def a 5Star experience.
Everyone else was really nice but the lady not sure her name, at the front desk is really nasty, and rude. Seems miserable working her job. Talks to everyone in a rude way. The people who were infront of me in line were also all complaining about her. There were complaints all around about her. Maybe she was having a bad day but even the days before and over the phone she had a really bad attitude. Needs to get that in check. And She didn’t inform me ahead of time that my car would be at a different location. All around terrible customer service on her end. It was the location in Medford 60 union st. The lady at the front desk.
Locked my keys in the trunk and called these guys just to unlock the car so I could figure out how to get to the trunk from the inside since my seats don't fold. The truck driver was amazing and on top of unlocking the car he helped me retrieve my keys with quick problem solving skills. Thank you so much!!! Wish I knew his name but he was my hero today!! I would have been totally stranded without his help.
My car was towed, and I came in clearly upset and crying. Instead of offering even basic empathy, the man at the counter—condescending and completely lacking compassion—told me to “smile” and that I should’ve read the signs if I wanted to keep my money. He smugly called it an “expensive lesson,” as if he enjoyed the situation. It was one of the most dehumanizing, patronizing interactions I’ve ever had. If this is how he treats people in distress, I genuinely hope he never has to teach empathy to anyone else—because he clearly doesn't understand it himself. It was the bald short redhead.
Jim brightened a very tough situation by showing up with a great sense of humor and excellent professionalism. He was able to tow our vehicle seamlessly. We even hitched a ride with him and enjoyed the ride back in his very clean and fancy truck! Jim was very polite and charismatic ! Would recommend Stephen’s Automotive Transport!
I had real bad accident today. I glad jim should up to handle my car with total care. It was awesome how he handle the call. He is a total tow pro. This guy made it happen. He should get a 10 star review!!!
I just picked up my car at the dealership and it broke down on 93 south. I was so bummed out. Called the state police for a tow. The most positive and amazing driver showed up quickly, Jim went above and beyond what I would ever imagine Jim made it happen!
Best tow company by far, Jim is the guy if you ever need to get your towed, had a fun ride to Benz dealership. Full entertainment and watch out on April 1st. He will make fool of you. Thanks Jim!!
Jim was great. He showed up on time and said he’s always roll over ready, which is good to know. He drove professionally and safely maintaining a 10/2 grip on the wheel at all times. He also gave me some advice on personal things I have going on at the moment. It’s comforting to know people like Jim exist. A true asset to the company.
My vehicle was towed by the city and Stephens Automotive was the company that towed my car. Upon pickup there were some issues I noticed were not present before the car was towed. I gave them a call and spoke with Jamie, they did not hesitate to come pick up my vehicle and inspect the issue. There was a crack in my oil pan which they stated can happen while towing especially if you have a low sitting oil pan. Steven’s replaced the oil pan and o ring and kept it overnight to inspect for further leaks. They delivered it back to me and everything seems great! I really appreciate the quick response and turnaround time for this repair as well as the communication I received from the company. Thank you Stevens towing!!
I was stuck in a dicey spot last night in a classic car. Called Steve’s and they were there within 15 minutes. They hooked up my car with a lot of care and attention to detail and got it safely back to my house despite a tricky location on a narrow one way street. Very much appreciated the fast and excellent service and I will be recommending them to everyone I know moving forward.
Great company with amazing people . Jim took great care in towing my model x vehicle to the Mercedes Benz dealership. Great service I totally recommend this tow service …
Jim came to help tow our car after a really bad pothole. He advised us on where to find the best service and because of his outstanding service, we were able to fix our tire even after hours! After that, he gave us amazing recommendations on where to continue our road trip. This man needs to be the next candidate for the presidency
Jim is the man. I’ve had to get my car towed multiple times throughout my life, but have never had the experience that Jim gave us. We drove up from New York and got a flat in Massachusetts. He went above and beyond to help us and because of him we were able to get back on the road the same night. Really really thankful for him. Wont forget him!
Jul 19, 2024
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