Our car slid off ice and down a small slope. Only a few feet, but impossible for us to get back on the driveway. CJ had us out within 30 minutes of the call, despite it being after hours on a holiday. Very courteous, professional, and polite. Online invoicing and billing made things easy.
Cj’s was very fast in response to my need for a tow, and they did an excellent job of extracting my car from a ditch it had backed into after a rainstorm. The two guys who came out were pleasant and professional and worked skillfully and efficiently to extricate the car without damage. Thank you!
I requested a roadside assistance at 5am this morning it is now pushing 9am no one ever came, called or updated me. When I called not once but three times no answer. Very unprofessional for someone who is stranded and in need of services
CJ's was my third company to try to get a tow at 2pm this afternoon to grab my girlfriends car. 6:30 this evening car is in my driveway for half what i thought it would cost with an anticipated failed water pump and a crankcase full of water, said they could start it and move it if need be if done quickly they didn't even roll the motor over. added to my list of contacts. Thank you from Just ~ In Time Small Engine Repair.
I have used CJs Auto twice for towing. Both experiences were great. "Out-of-pocket" cost was also much less than other companies. I might also note that I have both of my cars serviced there as well (past 2 years). I have had O2 sensors replaced, brakes, tire replaced and routine oil changes. This is the only place that I didn't come out with another "problem" (if you know what I mean). They are professional, kind, and priced fairly.
Responsive, integrity, and efficiency, the best auto service I have ever encountered.
I had a flat tire on my Tesla and unfortunately they would charge $400+ to tow my car to the nearest Tesla service center to repair. Images my happy surprise when the nice people at the CJ plugged the small hole in the tire for me for $40. And I only waited for less than 15 minutes!
Honestly, they are among my favorite people in Maynard now!
Great company to work with and very professional! My car died on the Mass Turnpike and they arrived quickly to tow my vehicle and performed the repairs for a very reasonable price.
We have used CJ's twice now for tire issues, and they were very professional and quick. Customer service was excellent, and I was really impressed with their communication. We won't hesitate to use them again.
Friendly, professional, and experienced. My Roadside assistance connected me with their service and I'm grateful for it. Could not have asked for much better service.
We’ve been using CJs for a couple years now for a large company fleet for tows and road side assistance and can’t say enough good things; easy communication, fair prices, fast and reliable, and just nice people
Craig and his team are the best. Professional, timely, knowledgeable, courteous. They check all the boxes you want in a company for professional services.
This morning on 128 one of their employees was riding my tail and flashing their headlights at me even though I was going above the speed limit and there were literally THREE open lanes they could have used to just pass me. Feel free to have road rage, but don't be a jerk when you're driving a car that has your employer's name plastered on it!
My tow driver Derrick was fabulous and so kind and helpful. I knew I was in good hands. So professional and helpful and made this experience super easy and stress free.
Used via Mercedes roadside assistance. Driver was awesome. Very careful with the vehicle. Took pictures before and after. Treated the car like it was his.
The service was implemented and delivered perfectly on time.
The technician was very professional and provided a jump for my GLE 450, He actually knew how to do it so I didn't have to instruct him. He was done within less than 10 minutes of arriving .
The technician was very professional and provided a jump for my MINI Cooper. He actually knew how to do it so I didn't have to instruct him. He also answered my questions about whether this was a battery issue or an electrical one. He was done within 10 minutes of arriving and I was on my way.
The young man who towed my car was so responsive, respectful, and professional and on time. I really appreciated his incredible attitude and being in touch regarding his arrival. Thank you! This gentleman was extraordinary.
I hired CJ auto and tow to tow my unregistered car. They were able to come amazingly fast, they were honest, and they were friendly. Few service companies for anything are as good
CJ Auto & Tow provided absolutely exceptional service! The best! Craig in dispatch was amazing, very accommodating of my changing schedule and when I asked him to assign one of his best drivers to my request, he knocked it out of the park. Derek was incredible, intelligent, intuitive and creative in his approach to tight quarters and a challenging tow. He came with ALL of his brain cells fully engaged and provided exceptional, precision service. As a professional restoration shop that requires tow services on a frequent basis, I was blown away by this company and I will definitely use them for all of my future tow requests. And in addition to the remarkable service, everyone that I spoke with was pleasant, courteous, knowledgeable and professional, which are traits that are extremely unusual in this industry. I highly recommend CJ Auto and Tow for all of your roadside needs.
CJ and his team are good at what they do, and care about their customers. He fixed my tire and rim at an affordable price. I didn’t have to buy a new one, and it hasn’t lost any air since. Update: I was in a similar situation 4 months later, and they were just as professional, quick and friendly as they were the first time. I highly recommend!
I used CJ Auto and Tow through calling Volvo roadside assistance because my car battery was dead - I have never had such a great experience with a tow service!! Charlie was SO nice and communicative throughout the whole process. He called me right away to let me know exactly how far away he was [22 minutes], talked me through what he was doing while on site, and offered to text me to let me know one my car was delivered to the service center (which he did). The service was timely, professional and very human which I appreciated as a frazzled person worried about their car. Thank you Charlie!
Got a flat on 95 on the way home from a business trip on a Sunday night. Chris was therein under 10 minutes and changed it in about 2. He was awesome and I can't thank him enough.
Needed to tow my car to a lot in Maynard. Called CJ Auto & Tow. Their rep, Craig, was great! Responsive, easy to work with, got a good price on the job and timely service. Their tow person was efficient, careful, good communication, and a nice service person. Very happy with the process and their help! Definitely recommend them. Thanks guys
Horrible customer service. Very rude people on phone and at the front. Also overcharge- there are better places I promise you. Do not interact with this business.
Update: The owner has responded after 8 months. A great view onto the level of service you will receive here. Furthermore, you called the cops on my friend and I, two black males, because you were scared of children and refused to help them. Do not act high and mighty for being bigoted. We had no form of transportation and no money. You called the cops within 5-10 minutes of my arrival. And how sad you came back 8 months later with this in mind! Business must be slow huh.
