What clients say about John's Automotive in Hudson Township (MA)
I see some of the other posts and understand their frustration. On the other hand I had a favorable experience. I don't have AAA. My car wouldn't start and all signs pointed to a faulty starter. I called and asked for quote. The person handling the call made me feel like my business was important to them. After a few questions she gave me a fair quote and a reasonable timeframe for the tow. Walter arrived and was kind, patient and professional. He even tried to jump my car. So overall I was happy with everything and grateful for the fast service.
I had a flat tire on the highway and called AAA, who sent Countryside Towing to assist me. The driver removed my doughnut spare tire from the trunk and commented how I had my own scissor jack and torque wrench laying on top of the tire. He placed them all on the side of the road while he changed the tire using his own floor jack. I was in the car while he was doing it, then he cleaned up his tools and I assisted him in putting the busted tire in my trunk. I then asked him to check the pressure in the doughnut tire, as it wasn't pumped up in years. He said he didn't have a working gauge or pump, but the my tire was fine. I knew better, so I pulled off at the next exit and checked the tire pressure with my own gauge at the gas station. It read 19 psi instead of 60, so I pumped it up with the gas station pump. The next day my partner went to change my doughnut tire to a proper size tire, and realized that my scissor jack was not in the trunk. I called the company asking if the driver had mistakenly put my jack in his car with his tools, but they denied it. I know there was nothing left on the side of the road when I was leaving, so my jack could only be in his car. So, I'm out $100 for a new jack, and the driver is not equipped to pump up the tires he is changing. Very disappointed with the whole experience and filing a complaint with AAA and BBB.
The ladies in the dispatch office are outstanding I called triple A a couple weeks ago for a dead battery Triple A sent countryside towing .. There was a little mix up I live on the third floor by the time I got downstairs the driver was pulling away ..Countryside sent another truck right away The driver had my battery replaced and my car up and running in 5 minutes ..The driver was kind enough to inform me that if I didn’t call the office I would lose the call as Triple A only allows 4 ..I called the office and was told they would take care of it .. There was a slight delay due to the snowstorm .. The office got in touch with their Triple A rep and I received not only one but 2 more service calls ..Im very pleased and grateful at how diligent these ladies were in addressing my issue ..Triple A or not if you need service give these guys a call .. Thank you
I had a great experience with John's Automotive! My car started making some strange noises, and I wasn’t sure what was going on. I called them up, and they got me in right away. The team was incredibly responsive, professional, and honest. They quickly diagnosed the issue and explained everything clearly—no pressure or upselling. Even better, they found a simple fix that saved me a lot of money. I really appreciate their transparency and how fast they got me back on the road. Highly recommend!
they towed my truck in February damaged the passengers door passengers mirror while towing the owner Angela said she wanted me to have them fix after 3 weeks of phone tag she agreed to paying me 1000 dollars to go though my insurance. after 2 more months of saying the check is in the mail she just told me nothing was in writing and hung up on me .
Palhaçada é a palavra, meu carro foi rebocado no Sábado para Domingo nesse condomínio horrível que eu morro, sendo que não tem como pedir um parking ticket depois das 4pm no sábado. O carro era do meu pai e o trabalho dele é perto da estação que é mais perto de onde moramos, ele estava bastante cansado então achamos melhor ele dormir aqui para dormir mais tempo. Ele agora está trabalho, tem que pagar a multa de tow horrível de pessoas que não pensam e sinceramente não sabemos o que fazer.
Countryside towed my car from a designated visitor spot from my apt complex. When asked for images of the car at the time of the tow, Countryside provided me an image that was conveniently cropped to exclude the VISITOR spray paint on the spot so it seemed like I was not parked in the right area. I’m not sure how you don’t know where the visitor zones are when you’re a contracted towing agency for a complex. this should never have happened.
Images taken at night were provided by Countryside. Images taken the following morning show the same cars around me from the night before clearly proving I was parked there.
Thankfully I was not forced to pay, however this put a huge strain on my day and I do not appreciate the fuss.
I contacted AAA the other night to have my car towed and the tow truck driver was awful, rude, and overall very rough with my car. The app that was sent said his name was William. I hope to not have to use your services again. When AAA called and asked how my service was I let them know I wasn't happy and I was hung up on I'll just use my roadside insurance next time..
My wife's family has been bringing their cars to John for years. So naturally I started bringing my vehicles there as well. They are always friendly and courteous, and their pricing is the best in the area. I definitely recommend this business. Same owners and location as Countryside Towing, who is also a AAA affiliate.
Can’t say enough good things about Johns Automotive! I had called with a list of issues (Tire light/sensor, A/C, turn signal not working, engine light on, both headlights out) and they were able to get me in next day. I had brought my car to a previous place I had been going for years that continually was unable to fix the issues, but they got it done no problem. They also noticed a safety issue with my tire and they were able to fix it, and although they don’t align them they were able to bring it to/from J & K tires for me. Will definitely be coming back!
These guys are awesome I have always taken my 528i bmw there and they take care of me and my family if they cannot diagnose my problem they have referred me to somebody who can every time they fixed my problem cost effective or not They have never surprised me with a steep bill regardless of repairs they are always upfront. I have had a lot of work done by them however not cheap every time they get the job done at a cost or below and at fair price as possible and they do great work For a great rate and will give you a heads up before sticking you with a large bill unlike a lot of auto repair shops their honest hard-working people Who have your best interest in mind and that’s hard to say in this day and age.Every other place you walk in with a BMW you’re looking at a lot of money for repairs because they think you have it Instead of taste This is a different automotive shop by far “kudos to them”
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