I originally called AAA for help because I accidentally locked my keys in my car during a downpour. The first guy came, couldn’t get into the car, and marked the job as complete without helping. I was so frustrated.
Then I called directly to get a quote, and the woman I spoke with was amazing !!! as soon as I explained what happened, she sent someone right out. I’ve honestly never experienced customer service this good. Doug, the tow truck driver, was professional, fast, and so kind, especially given the weather.
I’m super grateful for how quickly and kindly they handled everything. Highly recommend this company…….. they really go above and beyond!
Anthony was incredibly helpful! My car actually wasn’t towed to this yard .. I thought it was, but Anthony at the front desk went above and beyond to guide me through how to retrieve it from the other tow yard. He advised me to contact AAA because I could not drive my car off of the lot and thanks to his help, my car was ultimately redirected from AAA back to Quealy’s for tow service. Throughout the entire process, he kept me updated and made sure I understood every step.. contacted me when my car was being picked up, when my car was halfway out and as my car was being dropped off.
Getting towed is never fun, but the exceptional customer service made all the difference.
If I could give a zero I would got my car towed from the casino and wen I went to pick it up found that the whole side of my car was scratched and dented then the guy was trying to have me go through my insurance and wen I called the cops the cop was yelling at us like we were in the wrong they have many pictures inside of local police looks like they have a very close relationship with them be careful if u get ur car towed here and check thoroughly before u leave this is probably the worst place u can get ur car towed
My car got towed and super damaged on the side door, fender and the front bumper. The guy at front desk was extremely rude and refused to give their insurance information.
This towing company just hires anyone. TRUCK WITH LICENSE PLATE NUMBER 974 was on route 16 high way cutting people off left and right causing me to almost get into an accident. Quealy, DO better in hiring people. This guy looked pretty young and was cutting around vehicles going on the breakdown lane 50-60 mph and taking red lights. Very unsafe for this guy to be on the streets and on highways. This happened today 06/23/25 around 7:30 pm.
All tow companies are predatory & greedy but this one is special as they charge $25 for a certified letter after you've already spoken to them.
The tow truck operator minimized the accident that brought the vehicle in, the same accident that injured my relative.
Operator complained about when they were moving the vehicle then shared that they used to ride around on one of the mopeds they had in the lot after it got brought in. Good to know their drivers use vehicles in the lot like free rentals.
Front desk staff was friendly & helpful.
Got towed out of the visitors parking lot where i live, my own fault, not supposed to park there. Quealy is the company that tows for the condo association..they were just doing there job.
They were fair in price and very nice office workers!
Drivers are scam artist just extorted us for 50 bucks to drop our car parked in a bank parking lot while we were in the bank thabk God for the Everett police doing a good job love how they went from 110 to 50 and it's on record see you in court that's called extortion and the cops said it themselves on record
Hey Joe was super helpful, and so friendly, and he knew immediately what was wrong with my car. I would like to say thank you for having such knowledgeable, Superb, Experience drivers.
I would Highly recommend!!
We used AAA to get one of our cars towed home and we got the pleasure of working with Joe. Excellent customer service really appreciate the help with our Honda Pilot.
I recently ad the misfortune of locking my keys in my car but even bigger misfortune of calling AAA and having Quealy sent out . The first driver who showed up was very nice but not able to open the car door . He had to call for a second driver who was not happy to be called out !!! Mind you my car was located 5 minutes from Quealy in Everett , The driver took out his frustration on my car . He was so aggressive prying the window that is bent the window casing along with chipping paint in my door frame . I called immediately to report this . I spoke with Anthony who was apologetic and offered to fix the car the next day . I dropped the car off and the window casing was fixed but not the paint chips on the door . I went to pick up my car and spoke with manager Laurie . Laurie was extremely rude and would not have the paint chips fixed stating that the driver had no reason to cause that damage . I explained he was frustrated and absolutely caused the damage and could show her video of him causing it . She remained both rude and unhelpful !!!! As for managerial skills she had zero !!! I will never allow assistance from this company again !!!! I have a 1 star rating only because there wasn’t anything lower than!!! Laurie would be much better behind the fence than dealing with customers !!
Amir from Quealy towing came to Revere after 9 pm to jumpstart my car through my AAA membership. He was punctual , helpful, and very friendly. I would definitely recommend their services!
Very strange encounter with this unprofessional tow company. Started with a letter in the mail from them stating I owed them for storage and a tow on a car I didn’t own. Called them and a man stated there was a note on the account saying it was sent to wrong address. So I let it go. Fast forward a month to today when I got a second letter from the company for the same car and now it’s over a $2000 bill. So I called again spoke with “Laurie” who stated that she got my name and info from the RMV and that I was the last registered owner of the car. Turns out, it was a car I traded in almost 10 years ago to a dealership in New Hampshire. She tried to tell me I would be liable, even though she said the tow was from an arrest made on 11/6/23. I told her I get her the info from who was arrested that night and she said it wouldn’t matter because I was the last registered owner. I called Everett police and they told me to tell them to knock it off bc I have proof of sales. Either way, it should illegal for them to get my info from the registry. They should have to get the info they need from the police. Looking forward to going there in the morning to share this info with them and let them know if they don’t stop harassing me, I’ll be taking a suit out on them for harassment. Good luck getting your money “Laurie “.
A thousand thank yous to Joe from Quealy! I was locked out of my car on my way to shift as an EMT, roadside assistance was estimated 2 hours away. I called Quealy and received the kindest, most professional and quick service! Can not recommend them enough. Thank you!
I would not recommend this company AAA seems to use them a lot. They are very unprofessional they are unreliable I was waiting five hours for a tow when the person finally showed up he called me private at 1:30 in the morning didn't call me back didn't send me a text no way to return the call. He left my car without towing it even though it was an emergency situation. Then when I called back today to have it towed again through AAA, the tow driver Daniel (name on caller ID) was rude hung up on me when i tried explaining keys were left in cup holder. he finally arrives with my car four hours after I place the call he left my car with the keys in the ignition all of my windows rolled down and my headlights on. This is unacceptable and unprofessional, NOT TO MENTION THE FRONT BUMPER WAS SLIGHTLY PULLED OFF BOTH TIMES THIS COMPANY HAS TOWED MY CAR.
I hated my life until Jordan AZ showed up to rescue me. I was locked out of my Mercedes and it took him all of 30 secs to get me in and he was super nice and a plus he was handsome and smelled great. Gotta give the shout out where it’s due thank you for the swift professionalism appreciate you
Quealy Towing were servicing me for AAA, and AAA gave me their phone so I could get ETA. I called 2 or 3 times because I was receiving many text messages saying that the driver was on the way when they were not, and all of the times a person called Frank was extremely rude, unprofessional, messy and all of the bad adjectives you can think of. He even hung up on me the last time I called. Not to mention that he said he didn’t keep track on drivers, the driver took 4 hours to get there after I opened the assistance call, and he cancelled my assistance after he hung up on me, but the driver was nice and did the job anyway. So, if you’re thinking of using their service, RUN! I would NEVER EVER choose them myself, and if I call AAA in the future and say they’re going to send me the same company again, no doubt I’ll refuse it.
Called AAA and Quealy responded. They got there fast. Luis, the tech. Had my car ready to go in no time. He was professional and friendly. We chatted on the way to the garage and it helped keep my mind from spinning thinking of the repairs that would be needed. Thanks Luis and Quealy!
Thank You for being a great company. My Boyfriends truck broke down this morning and he was having a hard day. You guys didn't know him from anybody and treated him like you would a friend. Took really good care and was open and transparent with the tow. And dealt with AAA too and helped communicate with them! Thank you soo soo much
Camille and Sean
My car got towed by this place so you’d think I’d be writing an angry review, but they were doing their job.
Don’t get your car towed.
My car was damaged and I needed it towed to a repair shop following. I use triple a and it went to the same shop. They helped me grab everything I needed and were helpful and polite.
This is my first experience on the side of being towed so I don’t have a good measure of great service. They were helpful when you asked for things you needed. So be vocal and concise with what you need.
Also if you ask google to route you via walking, it will send you to the back and you’ll need to walk around.
WORST TOWING COMPANY IN MASS
LADY AT THE DESK IS USELESS!!! GET A NEW ONE!
So after having my car towed (my fault). I go to pick up my car and find this. Before I remove my car from the yard I tell the lady in the office about the damage, she then tells me they would have to check the cameras and couldn't do so until tomorrow for whatever reason.. but how do you not realize you hit someone's car and damaged it? Whatever, so I call the next day to talk to someone useful and what do you know, it was only her again. And tells me again no one will be there to pull up the camera footage until tomorrow... so I don't know what the office lady is good for but honestly she's not worth my time. The damage is pretty minimal so ill let this one go. But really who runs a business like this. Low life people do nothing but make the world harder for the rest of us.
This morning I had to call roadside assistance and Quealy towing was assigned to tow my car to the dealership this morning. David was super friendly from the time he stepped out of his truck, to the time he left with my car on his flatbed. He was courteous, professional and treated my car like he'd treat his own. Towing a car is already stressful enough, but he made it stress free for me and I want to share this very positive experience! Keep up the great work David!
If I could give them a 0, I would. My experience with this tow truck company was frankly traumatizing. The tow truck driver made several racially charged comments saying things like the person that hit my vehicle was a Latino immigrant. Aside from that, he damaged the front bumper and tires of my car, which I've only had for two months. He treated my brand new car like a toy and was careless with it, saying that my car would be totaled. That was his rationale for not being careful and damaging my car. IF YOU GET THIS TOW COMPANY FROM AAA, CANCEL IT IMMEDIATELY!
I had to unfortunately make a call to AAA two days in a row for a tire change, and coincidentally, I had the same driver both days. His name was Paul, and he was GREAT. He was respectful, courteous, professional, and got right to work on the issue. I am usually not a fan of dealing with tow truck drivers, but he made me feel at ease right away. Thank you so much for all of your help!
Website
