CBK Towing & Recovery in
Boxborough Township (MA)

I recently got pulled over by police in Boxboro ( which ended up being a false charge!!) & had my truck towed by CBK. I was originally upset at the 277$ charge I had to pay to get my Truck back but after talking with employee at the office I completely understand some things are out of there hands so I wanted to give a good review for there professional & honest approach

I recently got into an accident where my car was totaled. The folks at CBK Towing were extremely helpful in providing guidance on what to expect after the accident and what steps i needed to take to move the insurance process along. They were very friendly and I appreciated their advice. Would definitely recommend.

The guys at CBK were courteous and professional from the tow to dealing with the front office. My car was in an accident and they were very helpful in answering my questions and guiding me through what to expect.

Well....I simply HAVE to give 5 stars for the superb service provided by CBK. I was with a friend whose car unfortunately slipped on an uphill icy driveway and CBK arrived within 15 minutes and extricated the vehicle promptly! They always go above and beyond and I highly recommend them to everyone. Thank you so much!!

Extremely unprofessional group of individuals at this establishment … absolutely zero people skills, hung up the phone on my mother when she called to inquire about her vehicle. They have the audacity to curse and swear at customers after being respectfully told they are not actively listening. They act and speak to people as if they run the world when in reality they clearly have little to no education on how to properly engage with consumers during conversations. More than certain the distasteful experience was racially charged because the individuals that we interacted with were very prejudiced and dismissive. This company should not be allowed to operate, at least under current management, after the manner of disrespect they have treated myself, my mother & and I’m sure plenty of others with. I will be escalating this situation to the BBB or any necessary parties for this company to face repercussions.

Nicest people and so professional. Thanksgiving day my car broke down on travel from NY to NH. CBK Towing and Jim were so helpful and made sure my car was well taken care of, getting it to dealership asap. Highly recommend this company. Thank you CBK.

The folks at CBK were so friendly and helpful when my car, which was in an accident, was towed to their place. They gave me great advice and assisted me through the insurance adjustment process. I would highly recommend them.

no one told me about the “fees” regarding the letters they send out, which completely blind sided me. He told me I had till 4pm for the price to remain the same- not that they CLOSE at 4. Everyone here was rude for no reason, annd clearly didn’t tell me correct information when I was told a completely different price. and for the record that has nothing to do with why my car was towed.

Such a wonderful company! A gentleman from this company came to my rescue after AAA left me stranded with a flat on a back road in the middle of the night. Even though is was after midnight, he was cheerful, pleasant and ensured I got on my way safely. Thank you CBK!!!

My 89 year old mother got her car towed there after an accident. They said the car was drivable but wouldn’t release it unless it was towed. She had to pay AGAIN for a tow to her house. He was extremely rude and unprofessional to her and tried to take advantage of her and rip her off until my husband got on the phone. The guy is a tool and I can’t believe this place is still in business!!!!! Don’t ever use them!!!!

I've had plenty of experience with shady towing companies in Boston, but CBK Towing is a remarkable exception. Their tow trucks are new and immaculately maintained. More important their customer service is exceptional. Pete is considerate, friendly, decisive, and helpful, under circumstances which may be stressful for vehicle owners. I see one review gave one star, which cannot possibly relate to the interactions I had with CBK regarding my totaled Mercedes. Thank you, Pete and your guys, for being so helpful and class acts in our dealings! Just an outstanding experience in an unfortunate circumstance when I lost my beloved convertible to its battle with a tree....

Great guys over there at cbk towing, went there to pick up a small bus this morning, I didnt plan on having to tow the vehicle on the wheel lift , Turns out the vehicle i went to go pick up was too tall to go on our flat bed, so the wheel lift it was. The owner and his son where super helpful and very nice people, let me borrow tools and went above and beyond for me. They treated me like i was one of their own, they even dragged out their creeper for me to use and gave me power tools to use. Very thankful for them they could of eaisly told me no and would of cost me another 2 hours of driving to get a diffrent truck and tools. Nice to see there are small business's left that will still help out their competition. Just wanted to say Thanks again if your ever in a pinch up our way dont hesitate to reach out.

Updating my review after I almost got run over by a CBK tow truck that took the laziest left turn onto the wrong side of walnut st in Maynard that I have ever seen. I would not trust this company with a beater car, they’re a bunch of bozos. Buyer beware. Makes appointments for specific times, double books themselves and doesn’t communicate when they aren’t able to honor an appointment. The woman that answers the phone is very nice and helpful however the man I spoke to was a complete jerk with an awful attitude who should definitely not be working the phone. I thought this would’ve gone smoothly as they were recommended by my mechanic but I’m sorely disappointed. Unreliable and terrible communication. If I could give zero stars I could. I highly recommend country side towing instead.

I worked with Jim and he was a lifesaver! I was in a small wreck, and and wasn't familiar with the area. He gave me all the info I needed and was extremely careful to make sure I knew what was happening with my car - very nice and extremely professional! When I needed documents for my insurance, Pete in the office was on it and sent them to me within the hour, saving me $400 in costs the insurance company was going to charge - so I'm so grateful to CBK for helping me in a tough situation - I really needed their help and they were with me all the way.

A few years ago, I had an unfortunate incident involving my vehicle and I can confidently say that my experience with them was far from pleasant or helpful. My girlfriend accidentally drove my car off a small cliff and sought assistance from nearby neighbors. However, someone decided to involve the police without her consent, and she immediately called me for help. I instructed her to wait for my arrival, assuring her that I would handle the situation by contacting AAA. Upon reaching the scene, I noticed the tow truck driver and police officer eyeing me, clad in my Toyota mechanic uniform, as they prepared to remove my car from the precarious position. Sensing their intentions, I intervened and firmly stated that if they proceeded with the removal, I would not be responsible for any payment since I had AAA coverage. Surprisingly, they claimed that my girlfriend had authorized them to proceed, despite her being in a state of shock and unable to communicate clearly due to the incident. I made it abundantly clear that they were not to touch my car, but the officer insisted that it needed to be moved and seemed skeptical about AAA's capabilities. It appeared that the police in Boxborough had some sort of arrangement with this particular tow company, as the officer persistently pushed for their services. I reassured them once again that I did not require their assistance and they were free to leave. Understandably, they were displeased with my decision, seemingly offended that I did not choose their service, even though I had never requested it in the first place. Despite their rudeness, they eventually departed, leaving my car in its original position. After approximately 15 minutes, AAA arrived and successfully retrieved my car from the small cliff. To my surprise, the police officer expressed astonishment, admitting that he always called this particular company instead of AAA. He had doubted AAA's capabilities, but their prompt and efficient service proved him wrong. This company has left me with an extremely negative impression. I strongly urge you to consider AAA instead and steer clear of these individuals. Take a look at my other reviews - I rarely give a 1-star rating to companies, but unfortunately, this company has earned it. They were incredibly rude, collaborated with the city police, and were extremely pushy, even going so far as to lie about my girlfriend needing their services when she doesn't even reside in Boxborough. Compared to their exorbitant prices, AAA membership is significantly more affordable. I am confident that if I hadn't arrived on time, they would have taken advantage of my girlfriend and charged her an exorbitant fee to remove my car from the steep hill. On the other hand, AAA only charged me my yearly subscription fee, which not only saved me a substantial amount of money but also provided me with numerous other benefits. It's a much better value overall.

All persons we interacted with at CBK Towing were helpful and professional. They handed us the toll transponder and other valued possessions we missed when initially retrieving our possessions. Highly recommend CBK.

This was the worst towing company that I ever ran into the person. I called answer the phone and was very rude to me throughout my whole experience. He was a real tough guy over the phone gave me nothing but attitude, and a big hassle. I would not use this towing company if it was the last towing company on earth, people should not be treated that way after an experienced in an accident if you hear the company CBK won the other way. Do not use this company.

It has now been a week since I was in a car accident; with my car needing to be towed. CBK was the company that removed my car from the location of the accident. From the time they received my car, to all of the phone calls I needed to make to them, COURTNEY was absolutely outstanding. My insurance company has been the biggest headache of all, and I can not say enough how kind, understanding and genuinely sweet Courtney has been. Thank you so much for putting up with my non stop phone calls about my vehicle that I can not wait to get back in my possession. Highly recommend this company, everyone there was a pleasure to work with.

My car was towed here after I was in an accident. I did not choose to use their tow yard and after the experience I had with CBK I would never use them if I did. The man behind the counter was extremely rude and hard to work with. Even with my claims adjuster on site he was difficult with her and myself. They tried to claim that I did not sign proper documents, denying my insurance company to take the car off the lot so they could make more money off me. Fact is I did retrieve my plates and cleaned out my car and the man helping me told me I "didn't need to sign anything. (because he signed my name without my consent) Some of my belongings were missing inside the car and under my hood. I noticed my $200 aftermarket LED low beams were stolen. I can't even imagine sending my car to be worked on here. Not just because of the theft or customer service, but the dishonesty overall.

Called CBK towing because we had a disabled motor vehicle. They arrived on the scene promptly. Littleton Police department arrived and provided lights for safety. CBK brought our vehicle to our mechanic of choice and we're very easy to deal with. Fast response, friendly service what more could you ask for? Thanks CBK and LPD. Hope we don't need you again anytime soon!

While on my way to dropping off my son at school, my car broke down and would not start. One quick phone call to CBK and they were to the rescue! Extremely professional, prompt, and got my car over to the shop within the hour. It was very nice having a towing company in my area that took care of me and my vehicle! Would recommend to anyone have automotive troubles!!

Our sprinter van broke down in Littleton a couple weeks ago and after waiting for AAA for hours we decided to call CBK. They were there within 20 minutes, had no problem with the size of our van and were overall extremely helpful. Fairly priced and lifesavers in the situation. Shoutout to our tow truck driver for being great! Thank you for your help guys

Update on 3/22/2022: I had to pay $533 to CBK cash-only and hire AAA tow service to get my car home. I sued CBK to small claim court on 9/21, hearing held on 12/20, and won back $317 plus court fee. It's not the result as I expected (full refund), justice partially served. My advice: stay away from CBK if can, otherwise, record everything with your phone, this company try to rip off you from the beginning. As for my case, this is not the end. I will continue file complaint against until they lost more than they rip off from me. I had accident on few days ago, and about 1.5 miles from home. In front of police officer, I told them to tow my car to my home, he agreed but simple lied to me and towed to their garage. I went to the police Dtpt the same night, they told police officer they will bring my car next morning. Lied again, I called next morning, they refused, and want me to pay first and find another tow company to tow my car away. Don't trust them at all, and stay away from them. In response to the CBK response: 1. Before the tow truck arrive, I talked to police officer I want my car towed to my home, police agree and told me directly tell the truck driver; 2. After the truck driver arrive, I told him where I want to tow my car, he reply with: you need to pay the tow, not the insurance company. I confirmed I will pay. 3. He loaded the car, I give him my key, include my whole house key-chain, as just a few minutes I will be home. I told police and truck driver and try to get into the truck for direction, the truck driver said he is busy and need to do some thing urgent, police also said:"don't worry, you will get your car this afternoon." 4. That night until 8:00 nothing show up, so I went to Stow police department to express my concern. After a police talked to them, the solution is: I will get my next morning, just call them to make the arrangement. 5. I called next morning, the answer I got is: I need go to their office and pay the towing fee, and "find another tow company to get my car". it's Saturday and hard to find a tow truck, but I went to their location try to pay the towing fee. No ONE in office, just saw 2 well pump guys do some repairing job. This is the whole story for now, they still hold my car illegally as hostage for now. I will keep update this thread.

I was in an awful car accident by myself, my family was over two hours away in one direction, and the friend I was on my way to visit was also over two hours away in the opposite direction. Thankfully I was okay, but my car was a mess, and at the time, CBK auto advised me that it would most likely be totaled (and weeks later, it was). Because of this, they not only were nice enough to let me take the time to go through my car, and empty it of everything since I live so far away - they also let me stay for hours since my family was so far away and stuck in traffic. All the staff I encountered at CBK was very nice, helpful, and understanding. I'm so thankful I ended up at their auto shop after my accident.

Absolutely amazing company! They were so accommodating and helpful when my car got totaled. He Arrived right on the time we agreed upon...Was helpful in trying to get my stuff out of the car… And made the whole process so quick and easy! By far the best and easiest tow yard I have ever dealt with! Unfortunately I can’t remember the guys name that helped me because it was a couple weeks ago....But he was absolutely fantastic! Five stars all the way!

I have to say that this was one of the worst business transactions that I have experienced. I broke down on the side of route 2 and called for my own tow truck, however, CBK was dispatched by the state police, the driver from CBK arrived an hooked up to my car without even discussing it with me, then when he told me he was not from my roadside assistance, he refused to unhook my car. He told me that I was responsible to pay his fee, or he would drive off with my car. He was rude and nasty to both me and my daughter. My tow truck that I dispatched literally followed CBK 2 miles up the road to pick me up, and then CBK wrote that I was charged for 20 miles ($162). I saw the other post that they pulled this same stunt with others , I think that the state police are probably receiving a kick back for calling this horrible company. I say this because even when I told the state police that my tow truck was pulling up, he sided with the CBK and stated that I was being towed by them. The worst part was how rude and nasty he was. This was a horrible situation that the driver made 100 times worse. Definitely should not be working with public, and I hope that no one ever treats his wife , mother or daughter that way.

Thanks for the great service, I have nothing but good things to say about CBK...my vehicle was towed there after an accident and they were extremely accommodating by making special trips to open their lot up (which is off-site) to allow me not only to get my personal belongings but then again to retrieve my plates once the insurance company had inspected my vehicle. I dealt with numerous employees there and I was treated great by every one of them.