What clients say about BILLERICA AUTO PARTS, INC. in Billerica Township (MA)
Never had a problem with them. Even if they had to order it . They are a very hard working store . Sometimes its not there a fault. But never had a problem even if I had to order something. I hope they have my parts tomorrow that I need. ?
Bought item online, Then received an email that order was canceled, Said Buyer canceled the order which I did not cancel. Have contacted them twice and no response.
They refused a return of a Carquest part with receipt. They said they were "not Carquest", even though there is a large Carquest sign on the front of their store. Very rude employees.
We have a company located just 5 minutes from this parts store, with a fleet of 170 trucks. Every week, we order the same part from them, and it’s always the same story — we have to place a special order, they often give us the wrong part, and the part we need is constantly out of stock. For a parts store with a neighbor that runs 170 trucks, you’d think they would keep more inventory available to meet our needs. The lack of care and poor attitude from the staff, combined with their constant mistakes, is extremely frustrating. It’s disappointing that a local business treats such a large, consistent customer with such disregard. They need to seriously improve their service and inventory management.
Amazing customer service. I called everywhere within a 20 mile radius and this was the only place that had the part I needed. There was a large snow storm and the part was for my plow to operate. They were closing in 5 minutes and I was 20 minutes away.. they worked with me and left the part accessible for me to pick up. Good business and even better people. Thank you
My husband needed a car battery. He walks in the store a employee felt like looking at her cell phone was more important than attending to a customer. My husband asked her for a certain kind of battery, she couldn't find it, called her manager who also seemed bothered with my husband presence asking for the same item a second time. Long story short - people need to learn more customer service, how to be kind and bypass the racial judgments. He then went to auto zone in Billerica and had awesome customer service as it should be.
9-9-2020
Called ahead about fan belts.
Walked in with two fan belts in my hand.
Big sign on door says “No Mask No Entry”.
Recognized former friend is delivery driver, was saying hello to him when they started insulting my shirt and my hat. ?
3 Of these employees of these employees NOT Wearing Masks during Pandemic!! ?
I only wanted to buy a fan belts.
I don’t like being insulted and I don’t need to catch the virus!! Goodbye!
I WALKED OUT!!
Amazing, friendly service and very knowledgeable. They were all so helpful with all of my automotive questions and needs. Great family business to have in town, not like those corporate auto stores that only want to sell me air fresheners. Shop small business
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