Top-Notch Service from Start to Finish!
Mass Used Auto Parts exceeded all my expectations. Their customer service is outstanding—friendly, responsive, and incredibly attentive to detail. Not only did they help me find exactly the part I needed at a great price, but they also personally removed it and loaded it into my truck without me even having to ask. That kind of above-and-beyond service is hard to find these days.
The team was knowledgeable, professional, and truly cared about making sure I left satisfied. If you're looking for quality parts, fair pricing, and excellent service, I highly recommend Mass Used Auto Parts. I’ll definitely be coming back!
I went here today for the first time since they changed owners and I was happy to find out that they let you go in the yard and get your own parts. The previous owners didn’t let you in the yard and were not that easy to deal with, so I only went there when there were no other options. I didn’t get what I originally went for but I found a Cadillac armrest that I could eventually need. When I settled up with Mark, he asked me how much would make me happy and gave me a great deal. I was very surprised how easy he was to talk too and friendly he was, which is very rare when you go to a junkyard that doesn’t know you. Because they let me in the yard I was able to see cars I wouldn’t have known were there so I will definitely be back. Especially because of the reasonable prices compared to other junkyards. It’s very easy to figure out what parts are worth online so it’s hard to get a deal, like I did today
I have never had a better experience from a business than this yard. Not only did we find exactly what we needed but it was available same day right away. It was cheap AND one of their workers was kind enough to help my husband put it on because he saw we were struggling and I know nothing about cars. He even brought over power tools he was so kind. I am going to refer people here for the rest of my life. We have deal with nothing but trouble with cars and people are usually not so kind this place is incredible.
Highly recommend selling your old car here! Mass Used Auto Parts bought my old car for a great price- several hundred more than I was expecting! In and out within 20 mins, the staff was polite and even nice enough to take my old plates off for me. Highly recommend!
The people at Mass Used Auto Parts are very nice, communicative, and super helpful and accommodating. I had a short window of time to pick up a bumper as I was passing through town from out-of-state and they went out of their way to make sure it was ready for me to pick up on time despite short notice on a busy day. Their pricing is excellent and the bumper was in good condition as described. I highly recommend sourcing your auto parts from here, even if it means going out of your way.
I spent weeks searching for the right parts for my truck on marketplace, Craigslist, other apps, and auto repair shops without any luck. To order new I was quoted many hundreds of dollars and would take weeks for the order to arrive. When I came here, not only was I assisted in finding exactly what I needed in just minutes, and then they showed me how to better install it, but what really amazed is when I learned how little they wanted for parts that were in such great condition! I was beyond happy! Already told my neighbor about this place!
I must say, their customer service is nothing short of exceptional. From the moment I contacted them, their team went above and beyond to ensure all my needs were met. Every interaction was handled with the utmost professionalism and genuine care, making me feel valued as a customer.The staff was incredibly knowledgeable and were able to provide clear and concise answers to all my questions. They were patient, attentive, and always followed up promptly, which made the entire experience seamless and stress-free.Their commitment to excellent customer service is evident in every aspect of their business. I highly recommend them to anyone looking for a company that truly prioritizes their customers. I will definitely be returning for future!
Pricing is reasonable, pre payment required for them to remove the part, employees refuse to send any images of parts to inspect condition prior to pre payment.
After my review was written the person I was dealing with complained that I had left a negative review. Never was I told if I could even get a picture, just completely ignored.
Would not recommend.
I phone them to figure out used parts price, gx470 front and rear bumper covers, The guy told me it costs 1250 dollars for both. He tried to rip me off because the model is rear. So I told him Ebay sells it, 250 bucks per bumper and delivery free.
I don’t know why he tried to take advance of me.
Spoke with John, requested parts that were listed on the site, expecting all parts to reflect the listing. On requesting confirmation, found only half of listed parts were what I requested, fine. Advised John that I would arrive at a certain time, to arrive at the yard, to have nothing pulled, no parts pulled. John would request parts as I was standing in the office, and shortly disappear. I waited over an hour to collect my parts. While I waited, an employee would berate a customer Via phone call, twice. The Pickers were very helpful in taking parts to my car, nice guys. Might as well be a Landfill, with trash customer service.
I can always find what I need for my car at this place for a great price and also in good condition. Staff members are very helpful and accommodating. Vlad helped me through the whole process and helped me with any questions that I had. Keep it up!
Quick Fast Easy ! Needed a TL Engine & was able to get it quick! They loaded it to our vehicle. Hopefully we won’t have to go again, but if we are indeed of something , we know who to call. Thanks Peter !
Dishonesty all the way!!!!!
Lie, cheat and steal is thier motto.
I bought a transmission that was junk.
They knew that and tried selling me the same one again.
Lied right to my face!!!!
Mass Used Auto Parts can NOT be trusted!!!!!
Will quote one price and then change the price once you have pulled the part. Will quote an untested, 8 year old part at nearly the cost of new, and then get a severe attitude when you offer a fair market rate. They unfortunately have a good selection, but I have had to leave several times without parts (that I pulled) because of their wild pricing.
My friend and I came to pick up her window and they were being rude didn’t acknowledge her presence inside the building and I had to come inside when I came inside that’s when we got their attention if this was racist of them I don’t like how they treated her at all I didn’t have to come inside just for them to acknowledge the fact that she was waiting for them never again will we come here appreciate the service but I don’t like how she was treated at first don’t even deserve a 1 star but I have no choice but to give a one star
One of my favorite places! Really great source for used parts, specially foreign makes.
Nice people work here! Super friendly, very professional, it’s a pleasure to work with these guys. I did buy from them a few times and will definitely come back for more. I wish I new about this place earlier.
Thank you MUAP, you’re the best!
Drove up from my military base in Connecticut, first thing Saturday morning. Was told the day before by "John/Jay", that he would hold a front bumper cover for me. Arrived on location, promptly for open (8am) The owner, Alex, then tells me, that they already sold my part. Respectfully, I gave you my contact information, you would think that this information would be translated to the customer, BEFORE they make a total trip of 2 hours, for nothing. Owner Alex states, he will source another bumper cover for me. 2+weeks later, 0 follow-up, 0 follow-through. If you are considering order a part here, I would make 100% sure, they have your name/number/email/etc to "hold" your part. Miscommunication or not, this was an entirely negative experience for the end-user. Confirm they will and shall hold your items. Don't be like me and waste your valuable time, making the commute, for absolutely nothing at all. You've been warned.
Found an ad for tires on fb market. Said 4 tire swt, in good condition.i was shown the tires by a boy. They had dry rot cracks I'm the treads, sidewalls too. One had a deep slice in the sidewall as well. The boy couldn't find any set of 4 or even 1 or 2 tires. I walked it and told the guy at the counter, he said " the boy said
they're in good condition, buy you don't think so. THEN A GUY Peter came out and I showed him. He agreed they were trash and said he's throwing them out. Sorry you wasted your time, I don't have any tires etc. He said maybe tires could come in. I don't ever want to go where I'm disrespected and lied to. Don't go there unless YOU QUESTION EVERYTHING ! IM NEVER GOING BACK !!
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I can honestly say I got the best service here. I was helped by Dre who was fantastic I’ve been going through a issue with my car for a few months and let’s just say everyone was telling me it was something else and he knew exactly what the problem was. I highly recommend MUAP!!!!!!
Awesome place to find what you are looking for! The guys were very welcoming, quick, and trustworthy. I was restoring a Honda Civic Hybrid and found all the parts I needed in seconds and with an amazing deal! I will definitely show up more often for any other parts!
