Just leased a ‘26 Countryman. The entire experience from start to finish was easy, efficient, friendly, accommodating and fair. Johnny went above and beyond to help make the experience, and the deal!, perfect.
Nicole and Johnny were great to work with. Actually, the whole Peabody team was top notch and kept the sales and pickup process for our 2024 Mini Cooper SE moving along efficiently, making for a great car-buying experience.
We bought the Mini from out of state. They all were very helpful with getting the right paperwork and signatures quickly. When we got there, everything was in order and we love the car!
Great customer service. Louis was very friendly and helpful. Also Luke who delivered the car to us up to Maine was very helpful and explained every detail of the MINI os 9 to us. We would definitely recommend to by your next MINI here.
Worked with Johnny, he was exceedingly knowledgeable, very patient and not at all pressuring. While I won't need another car in the short term, I'd go nowhere else! Really a top notch experience, far better than I could have imagined
Short, sad story. For the second year in a row, we tried with this dealer. We have a Mini we love. Last year's salesperson transferred us to another one. The new salesperson asked about our eligibility (and legal status) just because we speak Spanish. We saw the car through a lease, we were so in love with it, we did everything: we paid, we signed, we chose the car, we even selected keychains, only to be told we didn't qualify! They shouldn't offer everything without being sure… Anyway, I don't know what to think about the buying experience (I'm still waiting for my money back and she don’t even check the address), but I'll try again for that Mini Cooper. Maybe next year It's a shame to see so many good reviews, to want a product so much but not enjoy the experience with the dealer
Karla and Alex are great, easy to talk to, transparent, and exemplary customer service delivery. Very accommodating to my very unique purchasing requirements, always with a problem solving approach to issues. Highly recommend this team if you are looking for a Mini Cooper car to lease or buy.
Great experience! Scheduled a test drive online, drove the car that afternoon and made the purchase decision that evening! Everyone was professional and courteous with highly recommend this dealership!
We are writing to express our gratitude for our salesperson, Luis Velasquez. This is the second Mini Cooper we’ve purchased from your dealership, and we couldn’t be more pleased. Luis’s attentiveness throughout the entire purchasing process was outstanding, and he has continued to support us long after the sale was complete. After a recent minor fender bender, he was quick to help us find a body shop, locate spare parts, and obtain a license plate bracket and frame. We are so pleased he is part of your team and commend him—and your dealership—for the consistently high level of service you provide. It truly speaks volumes.
Had another wonderful buying experience at Mini of Peabody! This was my third purchase, and it was just as great and easy as ever. Louis did an excellent job helping to find the right car for me, and I genuinely couldn’t be happier with my pick. Will definitely be back again!
I would give 100 stars for Jonny. He’s supper nice, friendly & professional. I had great experience in Peabody location with him. I’m so happy. Thank you
Both Erica (salesperson) and Andrew (financing) were very helpful and went the extra mile to help us purchase the car we wanted. They addressed all of our questions and concerns in a professional and courteous manner - helping us to feel confident in our decision-making process and, in addition, finding the best loan rates.
Louis Monteforte helped me test drive, and ultimately purchase a used car at their Peabody location. I walked in without an appointment on a Saturday evening, and he was very cordial and helpful. I did not feel too much pressure during the process, and everyone at the dealership was friendly, and courteous. I did not catch that one of my key fobs had the entire button housing broken off, but that was more my fault for not double checking everything, being a first-time buyer.
Louis also texted me after I left to make sure I got home okay :-)
MINI of Peabody gave us the most professional, quick and easy experience we've ever had purchasing a car. They take very good care of their customers. We felt welcomed, valued and respected. Not to mention that we really love our purchase!
Had a great experience buying a used Countryman here in December- Luis was incredibly well versed on the Mini platform in general and on the specific car I was interested in down to the details of previous owner! He answered all my questions honestly and made me feel comfortable buying the car. They even fixed some dents before I took it home! Was a pleasure, I would recommend Mini Peabody and Luis to anyone interested!
Car hasn’t arrived yet, but is due to tomorrow. So far the process has been painless. Lovely establishment, friendly/no pressure and helpful employees from sales to finance, and we got a sweet ride. As of right now I would do biz with these folks again.
Very grateful experience with this dealership. The staff is highly professional and listen on every detail that you looking for. They delivered car to my house due to the our working schedule. Even the after purchasing service is also top notch. This is my 3rd Mini cooper. I will not go back to buy thing at Dealership in Boston again since here is 10 times better service quality.
Our experience at Mini of Peabody was absolutely Wonderful! Lou Monteforte made our experience a no pressure enjoyable experience!! I highly recommend him and MINI of Peabody to buy a mini car! Thanks so much. We LOVE our new electric Mini Countryman!
I am extremely tardy with this review, since I have been a loyal customer of sales and service for over a decade! Mini, as a brand, has a very cool vibe! Mini of Peabody is so true to this great concept! I have bought or leased five Mini Coopers from MOP! Every one I have ever worked with has been so nice, fun, relaxed and professional! I would like to single out Nicole, Mark, and Yegor in service! Also, Charlotte, the Mini genius was super helpful! The sales approach is very low key and friendly! Definitely a high touch experience! The facility could not be nicer! The cars and the dealership are so beautiful! While you are waiting for your car, the waiting areas are very inviting with nice snacks and drinks. Service will valet you to a store or mall nearby and pick you up again! One of the nicest dealer experiences I could imagine!
Great experience purchasing a Mini for Mini of Peabody! Was the fastest transaction I have ever had buying a car. The team was ready me when I arrived.
First time dealership experience was easy and fun. From my initial point of contact expressing interest in an online listing, everyone was very communicative while not being obtrusive. Appointment was set up with Louis, who was so helpful and guided me patiently through the process of buying used, getting financed, and finally, getting the car to me. They actually dropped my car off while I was working (I’m a teacher), which was so helpful because I didn’t have a car at the time. My 2015 Countryman All4 has been a dream for these last 8 months. I plan on bringing her in for a pre-summer tune-up any day now.
My experience from the start with Nicole Decoulos was easy and helpful. She connected me to Jared Doyle who was amazing and helpful. He answered every question that I had and helped me get in to my 2020 Jeep Wrangler! I met with Andrew after and he was very thorough with paperwork and explained everything to me. Thank you Mini of Peabody!
My wife and I just had a great experience at Mini of Peabody. We worked with Louis who couldn't have been more pleasant and professional. Everything went super smoothly. Car buying a fun experience? It IS possible!
[and my mini - granddaughter loves driving in the Mini!]
We had a wonderful experience at MINI of Peabody. Louis was super friendly and knowledgeable about all things MINI, and the whole process was very smooth and well managed. It is our first full electric vehicle and Louis gave us a great intro into what to expect. We truly felt taken care of by the whole team at Peabody at every step. Needless to say, we 100% recommend this dealership.
Outstanding service! After a terrible experience at Mini Of Bedford, I was nervous for my first oil change. Mark, the manager, was kind, professional, and informative.
The waiting area is large, clean, and comfortable. There are snacks, facilities, and a little cafe area as well.
Fredy, the tech guru, even took time to sit with me in my car and show me all of the features. I’ve had it for a year and didn’t even know half the stuff this car did.
What a relief to know I have such a great car support team!
Just purchased my second Mini from Mini of Peabody. It was a 5-star experience from start to finish. The entire team was very helpful and friendly. Jonald You (sales) was very patient and didn't apply any pressure. He encouraged us to test drive multiple minis so we could truly evaluate each vehicle and make a decision we would be happy with. I have to say it was the best car buying experience we have ever had. Highly recommend.
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