State Automotive Repair in
Newburyport (MA)

State Automotive staff are always professional, always courteous, and always forthcoming about their estimates and what goes into the estimate. They deliver when they say they will and are exceptionally friendly. Very flexible as we had difficulty getting a tow service to respond timely.

I always trust this spot. They go over every bit of the work needed with you and the invoice - no gimmicks. Super kind people, has definitely become my local go-to auto shop!

As a customer since 2010, I can say that as always, the service was impeccable. I always look forward to seeing the staff—just great in toto.

Always do a wonderful job taking care of our vehicles. Very honest people

The service at State Auto Repair is top notch and so personalized. They are responsive and honest. We have been very happy here!

State Automotive is the best. Full transparency and communication, quick responses, loaner cars if you need them, great work. The whole team is outstanding. We never take our cars anywhere else for service.

Andrew and crew at State Auto are always professional. Great local car service alternative to distant dealerships for us.

I had a great experience with State Automotive in Newburyport. The team was knowledgeable, honest, and incredibly efficient. It’s clear they take pride in both their customer service and their craftsmanship.

After always having had my vehicles serviced at the dealership, I requested a quote for a punch list of recommended maintenance items from State Automotive. Apart from saving me over $1000 from the dealer quote for the same services, I received prompt replies with easy communication throughout. Everyone with whom I've interacted has been friendly and kind. Also very much appreciate the availability of their courtesy vehicle which makes coordinating a service appointment time a lot easier. An overall excellent experience and I plan to continue to bring my vehicles here for service in the future.

We had to replace our suspension recently. They gave us a menu of cost saving options to consider, which was very helpful. We have used State Auto for several years now and have been very happy with the service every time.

I've used State Automotive Repair several times now, and I've always had a great experience. Their team is very attentive and thorough. During my last visit, I had to get a new set of tires. Andrew the owner completed and shared a detailed estimate with me, which made me feel taken care of as a customer. Since I don't really know anything about cars, I rely on the honesty and trustworthiness of the mechanics. At State Automotive Repair I always feel that their highest priority is to provide an excellent customer experience and service. I highly recommend this place.

Andrew is the person you always wished you had taking care of your vehicle. We went to him for years when we lived in Newburyport, and our daughter even returned there after we'd all moved out of the area. I'm an engineer, so I can be a tough customer for a mechanic. Andrew's diagnoses are invariably sound. When he presents your options, he's super-clear about how urgent each item is safety-wise, how long you can hold off without causing other issues, and the range of possible fixes, including whether it's reasonable to use reconditioned parts vs buying new. Plus he's really nice. Never a speck of salesmanship. 100% trustworthy. My fave mechanic of all time. P.S.: 5 years later, I called from out of state to ask for advice on a car that had become a home for wayward mice. Andrew had an idea that saved me thousands! If six stars were possible, I'd add one.

The service Techs are fantastic. The first time I used them was after another garage could not figure out what the issue was and suggested I go to dealership which said the fix would be close to $4000. They diagnosed the issue and fixed it for less than 10% of what the dealership quoted. As a bonus they have loaner cars which help with those of us who are always on the go. A+ Service all the way around.

I have been taking my car to State Automotive for years! The team is extremely knowledgeable, thorough, and so helpful. One of the things I appreciate the most is that they always explain the options very clearly (well, that and the loaner car is super convenient :)

I have an incredibly finicky car to service, but I refuse to let go of it because I simply can't find a replacement that suffices. This place knows how to diagnose any issues while listening to what I can and cannot fix at the moment (along with a repair estimate for each fix so I can plan!). The staff always helps me with a courtesy vehicle, and to call them polite, courteous, and personal is an understatement. Highly recommend to anyone who is looking for a thoughtful, detailed assessment of their vehicle. Top-notch service, incredibly reliable. Even fixed mis-repairs from another shop.

Very disappointed!!!!! My car was indicating it was overheated. However, it was driving fine and drove it here where i was charged $400 to tell me I needed a new motor for $8k. I had it towed to a certified GM dealership where the master techs couldn't recreate the overheating and the engine was found to be in good working order. I recently moved to MA and just had a MA inspection at a shop in Sailsbury and they also confirmed my engine is perfectly well. I did have to have all the spark plugs replaced due to misfiring as a result of whatever State Auto did. Ultimately it turned out all I needed was antifreeze. My Engine is perfectly fine and running great. I'm not quite sure what happened here but it was a very unpleasant experience and I will never go back here.

I actually drive out of my way to bring my car here. They've taken care of routine things as well as more emergent ones. I never feel as though I'm being overcharged, and I'm always kept in the loop on the progress. It's super convenient to be able to bring it to them to get everything done. The last time I went, I needed an oil change and an inspection sticker, so they just brought it to the inspection place for me it was great to be able to save that trip. They even helped set up a detailing appointment for me.

State automotive is and has been a not only one of the best automotive shops in the Merrimac valley but also a staple in the community for over 20 years!!! They have serviced my family's vehicles with great care and commitment to safety and longevity and have gone above and beyond in their commitment to customer service with a great staff. I encourage people to find this hidden gem of old fashioned business family values and dedication!!!!

Don’t get your car inspected here if you care about it!!! They drive your car away to another shop 10+ minutes away. I only found this out when I saw my car pulling off the lot instead of into the garage. When they brought my car back I politely told them that I would’ve liked to have been notified that they would drive my car somewhere else. The employee wasn’t the least bit understanding or apologetic. Instead, she was dismissive and defensive. I understood why it needed to go to their other shop for an inspection but she wouldn’t acknowledge that it is wildly unusual for the mechanic to drive your car for 20 minutes unsupervised to do so. They should notify their customers of this prior to inspection and give them the option to go straight to the other location.

Andrew and his team are great. I brought in my car at 10:30 at night and Andrew was still in the shop working. I just expected to drop the keys and wait for a call but he took the time to figure out what I needed and even offered to give me a ride up the street to my house. I have to say, Ive been to many shops and Ive never come across being able to speak to someone that late at night (Ive had plenty night time breakdowns). Less than a week later, my car was all set even after I said to take time with it as I was not in a rush to get it back. It needed WORK. Highly recommend these guys and will be back when needed.

I have had many great experiences with State Automotive, which is the best. They will let me know ahead of time what services I will need, which helps me prioritize my money. They have explained issues with my car over and over until I understand entirely. They are such patient people. If you are looking for a reliable, honest, skilled mechanic, I highly recommend State Automotive.

We recently had our 4-Runner serviced here and were very happy with the level of expertise as well as the customer service we were provided. My car was pulling to the right after a dealer fixed our breaks. Not wanting to drive far to find out why, I pulled in after passing them for years. (I thought they were more of a crash fix situation....) I was pleasantly surprised by the level of detail I was given regarding our car's "diagnosis". We received options on our immediate replacement needs around the caliper, as well as what we could wait on with estimations on how long we could wait and what other repairs would be needed in the long term if they were not addressed. (I like knowing the whole picture so I can plan down the road.) Thank you! Our teenage son will be driving this car often, and now I can feel confident that it is safe.

A great local place. Used them to install tires ordered from Tire Rack and was super impressed with the process. Friendly, communicative about ANY potential issues, patient and super competent. Also impressive tech and balancing equipment. Now that my cars are aging out of their warranties, hoping to use them as often as I can.

I cannot recommend this car mechanic highly enough. When our car's starter failed on a Friday night, their team stepped up instantly. They professionally diagnosed and proposed a solution with no unnecessary extras. The real testament to their dedication was their exceptional handling of complications with the dealer and the replacement part. Their patience and coordination ensured a seamless process and timely repair, showcasing their commitment to customer satisfaction. Their customer service is unparalleled - they treated us not as a transaction but as valued customers. For their top-notch service, technical excellence, and trustworthiness, they get my wholehearted recommendation. A truly reliable and exceptional mechanic!

Kind, honest, and professional. My dealer told me my brakes were in the “danger zone” and needed replacing. I was suspicious. I did need new tires though. When I went to State Automotive repair to replace the tires I asked them to check on my brakes. They told me they were fine and safe and did not need replacing. They have earned my trust over and over. And, I love my new tires.

I cannot recommend State Automotive in Newburyport highly enough! I have used him through 4 cars and 10+ years! He has always kept our old jalopies running and safe and I have recommended him through the years to numerous friends. Here’s the amenities Andrew provides when you take your car in: He gives you an appointment, you can drop your car off and safely drop your keys off before he opens, and you can safely pick up your keys and your car after hours too, he or one of his guys will give you a ride home if you need, he can provide you a loaner car if you ask (I can’t count how many times those loaners saved us!), then he calls and gives an estimate AND provides a written copy of that estimate on a State Auto form via email. State Auto is also a GREAT place to buy a used car! Knowledgeable, friendly, and honest! Fast, reliable and economical (compare prices for other skilled mechanics!) Andrew and all the staff at State Auto are absolutely the best! If I could give him 10 stars, I would! ❤️

I brought my car here to be looked at. They were extremely organized, polite and efficient. I was able to get a loaner car right there and kept it until repairs were complete. I would recommend them to anyone I know. They keep you extremely involved and aware of what they feel is needed to be done. They us an app to send information, pictures and updates while working on your car. Was very pleased with there service.