They went above and beyond for a headlight replacement. Came outside to make sure the bulb was the correct size, only to find out the original light had a loose wire. I really appreciate the effort and time spent coming out to my car and looking at it with me. Thank you guys!
Unfortunately I can't remember the young man's name that rang me up, but he was great and informative. My car knowledge is zero, so even small issues tend to stress me out, but everyone in the store was informative, friendly, and welcoming.
Nelson overheard and came right over to help me install the back light that I purchased. He was quick, efficient, and informative, explaining what he was doing as he did it so I could learn.
At the end I even offered him a few bucks for the help and he declined, saying he was just happy to do his job and know that I was satisfied with the service. Give that man a raise.
Berto didn’t ring me up, but he did over hear and was able to provide additional advise about checking my warranty for my battery (it wasn’t) and then installed my new battery for me. I deeply appreciated his willingness to get the job done. AutoZone should provide some lighting like a head lamp so he could see what he was doing better hands free.
Berto said he was only part time, but give this guy a good year end bonus, he went above and beyond and set a good example for the rest of his coworkers.
Worker Steve was super kind to me. The guys checked my car and if the lights are on for NO cost. This is my first time in Autozone and i didn’t know there are free services. Surprised!!!
Talking about going the extra mile, my store associate, Isaiah, was friendly upon arrival at the store, he also offered to assist me installing the windshield wipers while it was pouring out. Great service!!! Thank you Isaiah
Angie was very helpful professional and nice everyone at this AutoZone is also went back to Exchange my Car battery and a very nice young man by the name of Nelson help me and Change the car Battery he did such a great job Yeudry Guzman. Was very helpful as well. Everyone at this AutoZone is professional kind and very helpful. Love this store.
Angie and Nelson were both friendly, courteous, and very helpful. They went above and beyond to help and a man named Armani was also very nice. Keep this crew. They do a great job!
Assisted with oil questions . Nelson had patience answering all my questions and researched the correct oil for my car. I felt comfortable after I purchased the oils. Thank you
Jaiden was very helpful and know what’s he talking about he fixed my battery and my headlights and even got my check engine to turn off that not even the dealer could’ve help me with definitely recommend him and this location
Today I had the experience of dealing with one of your amazing workers named Angie M. She was very welcoming from the minute I walked in the store and she answered all of my car questions. Not only did she help me purchase the proper items, she also put in the cabin air filter and check my low beam light. I couldn't have asked for a more amazing employee to help me out since I don't know much about cars. If you need assistance at AutoZone in Lynn make sure to ask for Angie!!!!
Jayden Sanchez was amazing! He was so attentive and kind to me and took care of my car very well! I highly recommend him and this location! He should get a raise for sure!!
Worst customer service. Manager Ana-luz is horrible. You ask her a question , she just walks away mid sentence.. miserable attitude..lol and thats who you make a manager... lol Out of all the auto parts stores in Lynn ma, this one employs the most ppl that have no idea what any part or product is or what it's used for .. Nevermind the fact they can't even properly look up the parts you need.. On top of being as slow as humanly possible when serving customers. Shameful. I will never spend a dime in any AutoZone ever again. I'll be sure to tell a friend to tell a friend. You need a new manager and better training for your so called "staff"
I bought a light bulb that cost $131.99 and they said if I didn't need the bulb I could return it and I went to the Lyn. Location to return it since it's closer to my house she said nope I can't return it the box is dirty the box was dirty cuz the kid at the Saugus store had to open it to make sure it matched and then I didn't even need a new bulb it just needed to be plugged in correctly. Saugus said they would take it back but haven't had time to go back yet. They couldn't even get my old light bulb out abs sold me 2 other bulbs that were not even for my car after I got my low beam bulb out it was not broken just needed to be plugged in so might try to return it back to Saugus store since that is where I bought it and they couldn't put it in my car for me but it didn't need a new bulb
I went to autozone to return a tool that did not fit my car. The return was accompanied with a receipt on 4-18-2023. A cashier he was white, older guy I’m his mid 50’s. Was very belligerent., told me he could refuse my return, which a lug wrench that would fit the lug nuts on my car. He said it has to be in good condition. I purchased the part yesterday. $20 dollar cost. If it don’t fit how the hell could you ruin a dam four way wrench in one day. He said this is getting ridiculous, this is not a rent a tool store. He is a cashier, his job is to accept purchases and and do accept returns. He went way and beyond his duties, very bad attitude, I told him if you don’t want to accept then don’t and he said get out of here. There was a Hispanic male who called me over and was very professional and helped me. That guy today is very bad for autozone business. He is unclothed and need to be taught how to respect customers.
Came in not being quite sure if I needed a new battery, and I am very glad that I decided to go to this Autozone, specifically because of one of the employees named Heath. He was able to help with testing the battery, and even helped me replace it. What I initially thought was going to be a straight forward replacement soon involved some stripped nuts and bolts, as well as an issue with the connector for the battery, which also needed to be replaced. He went above and beyond to help, and I am forever grateful for that.
I would like to thank and appreciate luz manager from AutoZone what incredible customer service provided my car battery was not working I went inside to purchase some items and my car didn't want to start I I ask luz and some of her workers if they could give me some assistance and luz when beyond expectations incredible customer service I was able to get my car fix and left very happy with the service she provided very professional and polite. thank you again.
Will avoid at all costs going forward. The staff has minimal training and they claimed to have recharged my battery when they didn't. Made me miss an important doctor's appointment I had on the following day.
Label provided me with the wrong engine air filter.I provided him the information he asked for before purchasing. When I returned and advised him it was the wrong filter he thought it was funny. I asked for a book so that I could look it up myself. He advised he looked it up correctly by showing me the screen which I pointed out that the Toyota was a 4cylinder not a 6 cylinder. He thought that was funny also. Another employee came over and went and got the correct filter. I had brought in my old filter. Very poor customer service. If you had the books out or a computer I could have picked out the correct one. Won’t be back . No reason to be treated this way and the rep should know how to look up and engine air filter. Very dissatisfied Walter Mears
Danielle (the store manager) is an outstanding human being. My car died. He changed the battery for me in my car. People like that needs to be recognized in this world. He did it because of the goodness of his heart. Thanks so much. May Jehovah God bless your kindness.
I had a great help with the impressive costumer service.First of all I got my batter from Everett and they told me they didn't had anybody to replace the battery so I had to come to autozone 86 boston lynn ma.I was super lucky to have Daniel an employee there that help me with my situation I'm very thankful that he got my battery replaced.
I went here in search of new headlights and I have never changed them before. So when I called, the manager Daniel was so kind and helped me find the right lights and change them for me. I appreciate his help and he has made it easier to go into an auto store.
Great costumer service today in your Lynn location. Daniel was very helpful and efficient. Helped me find what I was looking for and went outside and put the windshield wipes on for me. Thank you very much Daniel, your awesome.
Website
