What clients say about JWL Transport Inc. in Oak Bluffs (MA)
No one told me when he was coming and we got a Text saying was here but he was not. Evidently he came and went before I got the text. Not a good system... I called them and he said he would come back and he did. Think AAA system is a problem on weekends. JWL came through in the end.
Today I requested the services of JWL, to help me get out of a road where my truck got stuck in a tree. My experience was not so pleasant. I had to wait about 3 hours for the tow truck to arrive. The driver took about 10 minutes to pull the truck, and that was fine. But they charged me $476 for that service. They didn't even move the truck to another place. They just pushed it about 10 feet and took it off the tree that was holding it. It's an abuse. For 10 minutes of work, $476.
Maurice was so wonderful.... Via AAA he came immediately to unlock our car knowing that we had a dog inside! He was so fast and had us back on the road quickly!
We are AAA members and JWL Transports is the towing company we deal with here on Martha's Vineyard. In the several times we have used them they have been prompt, friendly, and very good at communicating with us. 5 stars all the way.
Had a great experience with this company. They communicated well and assisted in towing my car from a very busy street. The driver was professional and knowledgeable.
Gregg had to maneuver his enormous platform tow-truck endlessly, attempting to reach my ice-slide-relocated car, eventually coming up with a very creative and successful solution. Excellent and very pleasant and professional.
Kudos to Gregg!
During the dying days of our last island car, we called AAA somewhat more frequently than we would like. AAA sent JWL Transport Towing. They were great. They responded quickly. They were highly capable in maneuvering our winding narrow driveway up a hill and through the trees. Once they didn’t charge me when the car I couldn’t get started started up for them.
We’ve recommended them to friends on Chappy to help transport their treasured restored VW bus and to another friend whose off the grid camp (and old truck) are miles down a rutted narrow dirt road.
JWL was always promptly on the job and everyone was happy.
Definitely call them first.
I called AAA for a tow due to my car not starting . I already attempted to jump the battery and it seemed like some sort of electrical issue that could not be fixed where my car was stuck. They stated a truck would be to my car in 1.5 hrs. The driver showed up early while I was not right in the lot, which is great, but because I was not right next to my car, he started speaking to one of the employees at the coffee shop I was at, generally being rude regarding the call. When I attempted to speak with him, he blew right past me grumbling angrily that “just because the car doesn’t start doesn’t mean you need a tow.” He opened my car, fiddled with something, turned the key and it somehow started. Then he blew past me to his truck grumbling more before I could ask if anything was wrong or even thank him. I work in auto body shops and tow yards and have never been treated like this man treated not only me, a customer, but a complete stranger who just happened to work at the place my car was stuck. I was shocked.
John and his son Ethan were a great help with moving our heavy machinery from the ferry to our work site. They were on time and waiting for us when we arrive in Martha's Vineyard. Even on the weekend, they were happy to help us. I would use them again.
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