Dennis Car Care Center in
West Dennis (MA)

The brakes on our Forester were acting up while on vacation and the owner of the wonderful place we rent a cottage from each summer recommended Dennis Car Care . . . All went well . . . I was impressed with their operation . . . I brought the car in at 8AM on WED as requested and the young fellow at the front desk had the car looked over by 8:30 . . . and repaired by 10:30 . . . they only repaired what we discussed, nothing additional, along with an oil change and, as it turned out, as I had been meaning to replace the tires on the vehicle for a while, I went ahead and did that . . . the price seemed fair to me (as compared to what costs are in New York) and, all in all, I was happy with the result and would not hesitate to recommend them to anyone in need of automotive repairs on the Cape.

Adam the manager is amazing, he's calm, professional, and just an overall amazing guy! Cory, the gentleman who did the work on my vehicle. Is hands down the best mechanic I've met to date. Phenomenal work, 10/10 ⭐

While on vacation, I ran into a curb and blew my tire. I called my home (Albany) Firestone dealer and asked where to go. He was familiar with the Cape and recommended Dennis Car Care Center. Great experience. Adam Tanner was polite and very accommodating. He went above and beyond to be helpful. Definitely would recommend this business.

Got four new tires. Drove off car shaking. Took car back in told the the did not tighten the lug nuts. Isn't that basic quality control?

Excellent service! I ran over a bolt and I needed to get my tire repaired. I called and they told me to come in at 10 o’clock and the tire was repaired in no time. Many thanks to them! Happy customer!

I was very appreciative of the time the Gentleman took to have me understand the best way of installing the new tires- He explained what was the safety issue involved-

I called this morning and asked if we could get an Inspection Sticker Today, the person on the phone said yes, I asked if we needed an appointment, and was told no appointment needed. I said we would be down shortly. So we went there and said we wanted to get a sticker, and there was bit of hesitation and he said yes But it's going to be about an hour and a half wait. I said "WE FORGOT that we needed a sticker", and he said "YOU HAD ALL MONTH" and then said the end of the month and the first day of the month were the worst time to get a sticker. We decided not to wait, and didn't appreciate the comment. However we did find another Inspection Station at a local garage in town, No waiting and great customer service. It almost seemed like they did not want our business. We won't be going back for anything.

Great customer service. I had my oil changed and was shocked at the price and how reasonably priced they were. Definitely going back.

They have been doing all my repairs since I came to the cape, and they have been doing a great job so far. Go check them out if your car is giving you trouble.

Terrible customer service. Very untimely. Dropped my car off at 10 am and told them i needed a tire replaced. Told me they wouldn't be able to get to it until 4. At 4:40 I called them, because I had heard nothing. They said it was all fixed and ready, and then the tire got flat again, and they couldn't do anything about it because they close at 5 and I would have to wait for the next day. So now it's two days in a row without a car, when the job could have been done in less than an hour if they cared at all. Prices are outrageous, and workers do not care about you whatsoever. Will not be returning once they finally decide to finish the job.

Called first thing this morning to see if they could find a tire leak and patch it up. Got an afternoon appointment scheduled. They were courteous and prompt. Was in and out in a half hour and the tire is all set. They seemed very busy but wanted to help as many people as they could. The waiting area isn’t anything fancy, but with a Dunks, and a sandwich place, within walking distance you have some options.

We had a slow tire leak in my car while we were on vacation. My husband said we should stop here when they first open. They were gracious enough to take us right away without an appointment. Thanks to Dennis Car Care ( Firestone ) we were able to finish our vacation . Great Customer Service ! I highly recommend this establishment!

I want to start this by saying I've been to this shop before and never had an issue, but this time the service was lacking. I had an issue with my abs, and there were multiple lights. The original diagnosis was that the rear wheel speed sensor needed to be changed ($250 reasonably), then they found out it was a cracked wheel hub, so they took off the newly installed wheel sensor and put back on my old one. I appreciate that they didn't charge me, and gave me a diagnosis, the issue is that they did not return my car in the same condition as I originally gave it to them and then treated me like I was an idiot. When the problem originally occurred the abs light would come on right after starting the vehicle, and then would stay on for the duration of driving. After they diagnosed and altered my car, the light does not stay on and has a worse issue with the abs flickering on and off while driving. It was noticable right away as soon as I pulled out, so I turned around and asked for further assistance and the man who talked to me was rude and dismissive. I attempted to explain to them that my car did not have this issue when I arrived and before they did the diagnostic. I understand that abs can be finicky, but they dismissed my worries and sent me home and with my car in worse condition, they also said to fix it it would be $700, but after going to another shop it was only $500. I felt that they didn't give me the respect I deserved and sent me home in a more dangerous situation.

I went to this establishment and was treated very badly. I asked them if they can help me with a exhaust problem. And the gentleman stated that they didn't fix exhaust there. When it clearly states that they do. I am not one to plays the race card. But the gentleman made me feel uncomfortable.

I agree with other people stating that they don’t want your business. I had a flat tire yesterday unexpectedly (which I found out from a different shop had no hole that needed to be patched, but just filled with air). When I walked in and asked if they could look at the flat tire and it’s off the car, the person at the front desk just simply stated “no, not for a few days”.

Never going to this place again. I had an appointment at 11 for an oil change, showed up at 10:45. At like 10:55 a woman came in for an oil change at 11, they took her car instantly and finished it within 15 minutes. Im here over an hour still waiting for my car. They have terrible customer service with zero communication, never apologized for the terrible service, and is overpriced as can be. Will never be here again, this place is trash

I went for an inspection sticker, but was treated as if they could care less about my business. Very rude and patronizing. And not just to me but also to several older customers who came and went while I waited. Is it seniors, women or everybody who gets this treatment? I ended up leaving before any inspection took place and will not go back.

I have had cars inspected for over 40 years. I have never failed. These clowns fail me and the excuse is tread on the tires. Usually in this situation a customer rep would approach a customer and discuss the situation. Not one word until I went to pay for the inspection. Worst part is the all four tires have well over 1/8" of tread on them. The tires probably have at least 5000 more miles of wear. I almost wrote a review about a year ago when they tried to fix the exhaust on this same car. After 4 trips they still could not get the repair correct. Do yourself a favor, stay away from this establishment. Sad as I try to stay local, not this time. They gave two options of four new tires, both almost 1,000 dollars. I just called my usual place, 650 and 680 dollars for a set of four tires. Poor service and a rip off, Stay AWAY!

Y'all should ashamed of yourselves trying to legit ROB people! Charging $500 for a $45 part! Just because people aren't mechanics doesn't mean they are STUPID. I understand marking the parts up a little cuz you had to go gt it and such but Charging NINE times more than it costs is COMPLETELY unethical...and in MY opinion theft! You would have had my business if you weren't so greedy.

They special ordered a tire for us, and they were by far the friendliest tire shop out of all other places within 30 miles. Thank you for the great service!

This place is the best!! Took my Ram there for a nail in a back tire. Turns out it was a glancing blow and it laid down in the tread and did not penetrate.. This place was actually honest about that and did not charge me one penny!!!! This is unheard of in todays world.. Please give these guys your business and I will do the same..

Great shop. Have been taking my car here for years and they have always done a great job. Very professional and always give a fair price for work performed. Will continue using them for car repairs and would recommend them to anyone looking for service or tires.

Unusually friendly and honest service. Our minivan was giving us some brake issues on vacation, so we stopped by here on a Saturday morning, and even though they were busy, they made time for us and ensured that our brakes were safely functioning. Thank you! We will be back.

I wish to take this time to say: Thank you so much for your excellent service. I am so impressed with your customer service and how fast my car was ready. I didn't expect my vehicle to be done in the short amount of time it took. Wow! I shall be sure and mention your name: Dennis Car Care Center. Across from Rockland Trust in West Dennis. Kudos Linda Fahey

This is only a one star review because I cannot give it zero. This is a conjob a classic bait and switch sales operation that blasts good reviews using local friends. We called a few locations for actual legitimate authorized firestones and all told us if firestone is on the sign nation wide then our alignments and rotations would be free of charge, and despite informing the sleezy gentleman behind the counter that we would be using our purchased service before the work, it wasn't until after the car work was completed that he informed us that he "couldn't find our information" and he's not a real firestone, they only sell the tires. He told us that we wouldn't be leaving with our car keys without paying and while waiting in the waiting room, we did not witness a single interaction that did not come with some unforeseen problem. I'm irrate and not only will I not be returning I will be telling everyone about this disgraceful location.

Despite being listed on Google as Dennis Firestone, and despite the 25' tall FIRESTONE sign out front, this is not an authorized Firestone center. Drove 55 minutes here for an alignment (covered under my lifetime alignment plan from Firestone). The clerk at the counter barely let me ask him anything, especially not regarding my lifetime alignment plan. Did not quote me on the cost of an alignment or ask me anything else. Only after they aligned the car did they tell me they are not an authorized Firestone center and they do not honor Firestone's alignment plans. The manager told me the sign out front is no different than a Budweiser sign. He said "It may as well be a 'Continental' sign." If the sign said "Continental" I wouldn't have come in. In addition to the unnecessary frustration, the staff here, manager and clerk were both rude, impatient, and totally unprofessional. I would not recommend this establishment.

Great service! We had an issue with a valve core after checking my tire pressure on our RV. They were very busy but took the time to fix us up like a NASCAR pitstop...we were on our way again in no time.