Roundel Motor Werks Inc. in
East Sandwich (MA)

Such a nice clean repair shop!!! We received very prompt and friendly service for a reasonable price.

Rear brake service on our 2018 Mercedes was quoted at $1,600, which I approved. At pickup, the final bill was $2,500, including a $900 charge for removing the wheels—a cost that was never clearly disclosed or approved in advance. The original lug bolts were replaced with visibly inferior, rust-colored bolts without prior approval. Had this additional charge been communicated, I would have taken the vehicle to Mercedes-Benz of Westwood, where we normally service the car and where wheel removal is not charged separately. When questioned, the manager claimed this cost had been quoted earlier, which is untrue, and his response was dismissive and unprofessional. This experience contradicts their stated policies of “no surprises” and “100% customer satisfaction.” I would not recommend this shop.

Although they do good work their prices are extremely high. I needed a fuel injector and a module and was quoted a price of 3400. I sent the module out for testing and it was fine(150). Bought the injector on eBay(150) Labor for local mechanic 300. Had diagnostic done on another issue. 200 to tell me it’s the starter with a quote of 1400. Really? I’ll update this when I have it done for half that price

BE VERY CAREFUL WITH THIS SHOP. I took my Mercedes here to have the lifters done after speaking to them on the phone about doing this specific job. After they had the car for a few days they called back and said that it needed at least 10k worth of work, I told them I understand it's an older car and that of course to make it perfect it could probably use twice that even, but that I wanted them to just replace the lifters as we had discussed. They then refused to do the job and charged me two hours of diagnostic (over $300). I was shocked that they refused to service the car AND charged diagnostic since I had laid out exactly what I wanted done to the car and they agreed to take it in to do that work.

In a time when you can't get a human on the phone, or get any kind of consistent service anywhere, Roundel stands out as a breath of fresh air. The guys tell you what needs to be done, they do it, when they say they will do it.....done. Good price for a good service.

He has been keeping my 2015 Mercedes E350 Running like New Highly Recommend 👏👏👏

I am completely impressed with Roundel MW. I've had Audi's, Range Rovers and other higher end vehicles, but with my first BMW, I was uncertain as to where to go for service. After reviewing other pricing and seeing other shop conditions, I had no problems selecting RMW for helping me with the current issues that I needed to address. Tîm and James were tremendous in hearing my needs while looking at the next best steps with me and without judgement, pressure and with my interests in mind. I said I was looking for "my mechanic" with this X1, I believe I've found that shop with RMW.

Excellent 1st time experience. Calm, thoughtful, well-versed Tim at the phone/desk was a pleasure to work with! Prices were better than expected. Looking into the garage from the office - wow, SO CLEAN. And lots of super cool gadgets. Very impressed. Thanks so much! (Mini Cooper 2023)

I just started using this Roundel Motor Werks and so far I've been impressed with the breathe knowledge and excellent service. These folks are true professionals who know their stuff and explain everything clearly without trying to oversell unnecessary work. They work efficiently to get you back on the road quickly while maintaining high quality standards. They genuinely care about both the vehicles and their customers. I would recommended them to friends and family.

Do not use Roundel unless you want to pay $350 for a diagnostic when I already told them what was wrong with the vehicle. No communication unless you call or unless they want your money. NEVER AGAIN ESPECIALLY FOR A CAR THAT CANT EVEN BE FIXED BASICALLY HORRIBLE.

If you're looking for an honest, straightforward car repair experience — keep driving. These guys don’t just fix cars — they reinvent the entire concept of mechanical labor. In a world full of transparency and accountability, it’s refreshing to find a place that embraces the unknown. Are you being scammed? Are they wizards? Both? Exactly. Highly recommend for anyone who enjoys mystery novels, escape rooms, or burning through their savings in the name of “premium European performance.” Will be back soon — once I recover financially and emotionally.

If you drive a BMW on the Cape and need service, this is THE place to go. I've bring my vintage 1998 Z3 in for a service checkup once a year to insure a worry free summer of driving enjoyment. The techs keep me informed on all the critical systems and when a repair/update is needed, its done correctly and at a fair price.

I am so impressed! I contacted them through email about a leak in the my trunk of my car, and within minutes the owner Pat emailed me back. I dropped off my car. Within a day my car was fixed. The price was super fair. I highly recommend .

I am a long standing customer with Roundel Motor Werks. I have my BMW's all serviced there because Pat, James and crew are extremely fair. I like to repair my own car when I can but if I can't because of time or job complexity I take there. Today I called the BMW dealership for some bolts that were stripped by a previous mechanic using a power tool to tighten the bolt, which caused it to over tighten. The dealership told me they had them, keep in mind BMW only use hex headed bolts to build there cars, they are a german car thing, so I drove there, from Sandwich to find out they were not hex head bolts, and wrong size so I went over to Roundel hoping he might have some. Pat always gracious, stops what he was doing to look through boxes and boxes for me, FOR ONE SINGLE BOLT!!!! If that doesn't illustrate the type of business Pat runs, NOTHING WILL. Thanks Pat, James and crew, your the best. You have a customer for life.

Roundel is the only choice for bmw maintenance. Every person down to the gentleman taking calls is a professional and for years I’ve received nothing but good, honest service. Thank you for all you’ve done for my car!

The boot on my Mini wouldn't unlock/open. I wasn't sure Roundel could help, but they fixed it. They also diagnosed other minor service needs and I authorized their completion. Service was timely and professional, as I've always come to expect from Roundel..

I've been a customer of Roundel Motor Werks (and Patrick M) since the shop opened in 2013. Bringing a pair of BMW's and VW's for routine and advanced service, as well as countless personal references over the years. Patrick has always impressed me with his technical expertise, mechanical skills and willingness to repair rather than simply replace components. Over time the responsibility of servicing my cars went to James W, his lead technician, who has been excellent; always ready to deliver solid service and sound advice. In general, upkeep on German cars can be expensive, but pricing for work at Roundel has always been very reasonable, considering the quality delivered and convenience of being located on-cape. Congratulations to Patrick and the team on the new facilities, it's more than just expansion, it's an investment into the local community, ensuring that Roundel can continue to let locals enjoy their cars, longer.

Amazing overall experience. Matt is very friendly at the front desk and makes the experience a seamless process. James provided excellent work on my BMW X4M. The price was so incredibly fair. Never going anywhere else.

I had a horrible experience at Roundel today. Made an appointment to get an 02 sensor fixed in my Mini Cooper 2 weeks ago for today. I left my mini there at 8 am this morning . Told them also it may need springs and wanted them to check the suspension . When I didn't hear from them by 3 pm, I called and they told me that they had to order the parts!! And were not able to get to my car today! Don't understand why they hadn't already ordered the part? But more than that why they didn't call me earlier today to tell me they couldn't get to my car?? If I hadn't called them, I would not have known!! When I did get them on the phone, he went on and on about how they couldn't get anyone to work. Took a day off of work to get this done today and Uber to get there to pick up my car( $27). Expensive day and my car is still not repaired. I would not recommend this place to anyone. If their work is anything like their communication and consideration for their customers, I wouldn't want them to touch my car!! They lost me as a customer! UPDATE In response Roundel owner I should've been contacted when you had my car for 7 hrs. Heard nothing from you all day. Had to find out when I finally went and picked up my car at 3 pm. When I got home at 4:30, I made appointment elsewhere for next morning 8 am. They had my car repaired by noon. They didn't need to order parts. If you advertise that you specialize working on a specified make of car Mini Coopers and BMW you shouldn't need to order parts for routine repairs. Never met you sir and certainly won't miss Roundel Werks

Started to notice an increase in noise in the right front of my car and called Roundel to see if they could take a look. Chris, told me to bring my car that morning as it probably wasn't safe to drive. He was correct. They quickly diagnosed the issue as a wheel bearing. I couldn't be happier with the team. First, Chris is just a pleasant guy to speak with and went through all the work that was performed on the vehicle. It was quick and efficient. Will definitely be my go to for my BMW.

I had an excellent experience at Roundel. I recently purchased a 2012 BMW X5, which required a number of issues to be addressed. Being fairly peculiar with the service of the vehicle and what needed to be done, I provided Roundel with a list of my concerns. Roundel addressed each and every issue in a timely and cost-effective manner, while describing what exactly the issues were. Additionally, my schedule was limited as I had to travel and needed the vehicle on a certain day. Roundel went above and beyond by continuing to work after normal business hours to ensure that it was done the day I needed it. Pat, Chris, and James are communicative, courteous, and provide for a great experience. I highly recommend Roundel Motor Werks.

Another Exceptional Experience This time on my BMW 5 Series with 209k miles. I have been having my cars repaired here for years. Always a pleasure. Thanks to James for his mechanical knowledge and always being able to point me in the right direction and to Chris with a clear and concise estimate over the phone for the work needed to a final call and breakdown of what work was performed. I value their service.

Brought my Mother-in-laws 2002 Mercedes SLK320 in for service and review. Chris and his crew did a very thorough diagnosis of the issues and made thoughtful recommendations on what needed to be repaired and what did not. I really appreciate them doing a thorough review and being honest about what the car needed and especially telling me things that did not need service (tires for this car). Great to find someone on Cape Cod to take care of Mercedes service.

Simply put, Roundel is great. I have had my X3 serviced there twice and both times the service was excellent. They were ready for my car at the appointed hour and went to work on it right away ( try finding that experience at a BMW dealer) Brian and James are true professionals who are extremely knowledgeable about BMWs but who can also explain technical issues in simple, easy to understand terms. Gail, who works the front desk, is a pleasure to deal with and she also has a killer recipe for twice baked potatoes. ;-) For as long as I own a BMW (and I am on my fourth one), this is my "go to" shop.

Two days before I was scheduled to leave the Cape for the 400+ mile trip home, the lights, turn signals, and brake lights stopped working. I called Roundel Motor Werks as soon as they opened and explained the situation. They worked me into their schedules that very day. When the part needed could not be delivered until 4 hours later they made arrangements to have someone pick it up. They completed work in less time than estimated. The price was fair. They got me back on the road safe and sound. I highly recommend Patrick and Gail for their kindness and professionalism.

Last year I had my car serviced (oil, filter) at Roundel and they did a great job. I returned last week for what I thought was a faulty tire pressure sensor. Brian quickly analyzed the situation and found the warning light was on because one tire was out of the proper range from the other three. He adjusted all four, reset the sensors and I was on my way in less than 30 minutes. No charge. The additional service bay that has been added since last year is also a plus, clean and neat. I will return again when I need any other service for my Mercedes Benz E250.

Very happy with the work Pat and his shop have done with my BMW over the last 4 years I’ve been taking it here. Prices have always been reasonable and estimated service is always on time and quicker than the dealer. I’ve enjoyed having a facility that tells you what work needs done and what things could wait if needed, with no pressure. They’ve also done a phenomenal job of working with the extended car warranty companies that were able to cover major repairs on the vehicle, with literally no interaction on my end, made the whole process streamlined and simple. Thank you Roundel!