We woke up to a flat tire. I reinflated it and we drove the car to Sam's unannounced. We walked to breakfast while he patched it. He had it patched (from a screw in the tire) 30 minutes later when we got back. The charge was extremely reasonable.
I'm a vacation homeowner on the cape, beware when doing business with this place, he overcharged me for a double front axle CV repair that they were not able to finish. went to pick it up, paid the bill so I could just get out of there. when I had it looked at by my mechanic back home, was informed it was not put back together correctly (bolts/nuts not tightened correctly) Sam the owner worked on it, not the regular mechanic who was on vacation? drove home 132 miles unaware it was not tightened. Stay away!!
Was quoted price of $1400.00 for a heater core replacement. They pulled the dash apart and realized they made a mistake. Told me it would be another $1000.00 dollars to fix it after the dash was removed. Then the heater didn't work. Be careful with their estimates.
Outstanding service!! Kept me informed. Was definitely more involved than originally thought.
I would not hesitate to recommend Sam’s, & have.
Calling tomorrow for oil change appt.
Sam, has always taken of my car service when needed. Not only was it done to my satisfaction, it was done in a timely manner, and with Sam's attention to his business, done with great service and pride. Small towns need a business you can count on. Thank you, Sam.
DON’T GO HERE! Sam is so Rude and dosn’t respect women. Sold me a “new tire” which turned out to be used and went flat in a month. Stole stuff from inside car. Charged me thousands of dollars cause foolish me didn’t get an estimate on a list of things I needed. Didn’t complete jobs either!
Had to bring it back for finishing things not done and was charged an additional $500!!!!
No wonder he was able to open a second shop! He steals peoples money and doesn’t do the work. There are plenty of other honest mechanics here on the cape. BE WARNED!!
I brought my car to sams auto in Harwich MA on 4/26/2024 I orginally brought my car in cause my front end felt very squishy and I also had a mysterious clunking noise and knew that it didnt feel right and that It needed to be looked at and it needed to be fixed and on this date they ended up doing a diagnostic on my vehicle found out that both of my struts and sway bar links were bad and they needed to be replaced sam ended up replacing everything for a total cost in repairs of $1,150 at this point I took off with my car and the clunking noise was still there I brought it back into him cause the same problem was there and it was very concerning I then brought my car in to get the valve seal gaskets needed to be replaced so I called and made an appointment for Sams auto to replace the valve seal gaskets on my car and now as of 6/24/2024 I had to bring my car into the chevy dealership cause we have been experiencing problems that has not only caused my abs light to come on but it also caused my traction control light to come on as well as my esc light with the check engine light that is when I found out on 6/24/2024 that I have had an active misfire going on with my car so as the owner of the car I asked the chevy dealership if having my valve seal gaskets replaced would have anything to deal with my misfire that is when they have told me that the those seal gaskets WERE NOT REPLACED CORRECTLY and that they needed to be replaced again. These repairs as of today costed me $1,708.22 When I called to confront Sams auto they made me feel like I was dumb and that I did not know what I was talking about and for them to take care of there work that “you had to tow it to them for them to fix it” are you kidding me. I have given you more then one chance to fix your problems and yet you do not even know how to respect your customers and make them feel like they are not right when it comes to your customers having concerns or real complaints I would not recommend bringing your car here I would recommend having your car brought somewhere else to be serviced cause they lack customer service skills in the ability to fix a car correctly
My change oil light came on a day before we were leaving to drive back to FL. I called Sam’s to see if he could fit us in later that day. At first he told me they were booked all day but I could bring it in the next day. When I told him we would be leaving the next morning he told me to bring it in & he’d take care of it. They were busy when I got there but they took me right in. When my car was done I went in to pay Sam & he told me my oil looked very clean and new so he didn’t change it and just topped it off. He also said there was no charge! We tried to give him a nice tip to thank him for his honesty and exceptional service but he refused to take it. Sams Automotive would be my go to mechanic on the cape!
Sam provided excellent service and really helped me in bind. Visiting from Boston, my car suffered a massive oil leak and I broke down right next to Sam’s late at night. Luckily, Sam was able take my car in the am, evaluate the problem and provide a fix even staying a bit past closing hours on a hot weekend to fix my car.
I am so grateful! I also ask a lot of anxious questions about my car and with patience and kindness Sam explained everything.
Thank you!
Sam and Romeo are awesome! They met you at your vehicle when you pull in to see how they can help. They often do the work while you wait. They do their best to make your experience the best. Happy they're in town!
Sam has done work on two of our cars since he was recommended to us when we moved permanently to the Cape in 2019. He has been very professional and accommodating. His work is excellent, and his prices are competitive and fair. We will continue to use his services as needed
As a customer looking for a new shop to service my VW, I am thrilled to have Sam down the road. Twice now he has accomodated me on short notice. He is responsive, honest, and fair.
In brief, had a tire puncture and I know its not a big deal, but I drove in on my ‘doughnut tire’ 8 AM on a Sat Morning unannounced and was treated like a long term customer! Professional, courteous, & prompt service; I couldn’t have been more pleased! Kudo’s to Sam’s, it was such a pleasant experience, and thank you so much, you were a trip saver!
We bought a used car from Sam after going to him for repairs for years. After returning from his vacation, he said it was all good to go and that he did all the work on it himself.
It failed his own emissions test- red flag #1. Then it completely broke down on the way home. We got it towed back and called to see what was going on, only to find out Sam had left for the weekend, right after his vacation. Seriously? After we just bought a car from you that doesn’t work?
Soon enough he said it was all good to go again.
The car was extremely dirty, and he originally said he would detail it. Then he said he would take it somewhere else to get detailed and that he would pay for it. Then, he said he would only pay $150/$240. It never got detailed. We took it to a dealership today and found out it needs $2200 worth of work.
We will never be going back here.
Sam was excellent. I was in a family bind and had to get home to Maine. Of course my vehicle was having an issue. Sam took it in at 8am, had it diagnosed by 10 (broken ball joint) and had me on the road by 4. All at a reasonable price and with a friendly demeanor. Highly recommend this location. Great mechanic and a great business. The shop seemed well taken care of as well
A shout out to Sam. My son was on the Cape with friends and experienced a car issue. My teenaged son contacted me about the issue and I feared the dreaded scenario (undriveable car and at the mercy of of a auto repair shop and the $$$ it was going to cost) Fortunately the incident occurred near Sam's Auto Center near the DQ in Harwich. Sam placed the car on the lift and removed the broken stabilizer bar. With bar removed, the car was fine to drive. Sam didn't charge my son for the work and was very gracious. We appreciate your generosity and service.
Sam is the kind of guy you want to ask the question, “How did you get to be so great?” He really helped me out of a jam… got my tires ready for a long, spur of the moment trip. I’d trust my mother with him. He was honest, professional, generous and gave me real peace of mind. Even though I have Indiana license plates, lol. Thanks Sam! Karen, Romeo and Benz are blessed to have you!
Completely remodeled Car Repair shop. Very friendly and fast service fixing our flat tire while on vacation. We Will use the shop again if we ever need a repair. Thank you.
I have had several repairs, obtained inspection stickers, and even bought a used car from Sam. I have always found Sam to be highly professional, extremely easy to deal with, very competent, and very accommodating. I highly recommend Sam not only as a very competent mechanic and businessman, but as a person as well.
Oil change was done in a timely manner and for a reasonable price.
They removed a snowplow bracket for me. Was done quickly, but I thought was a little over priced.
I would go back for any other work my vehicle needs.
Had an issue with our Jeep Liberty during our vacation week. Sam found the problem, discussed the options and offered his recommendations. He was very professional and did not pressure us into anything. After deciding on a plan, the work was completed by the end of the day. Great experience in every aspect.
Very nice people Sam and chris are very nice and always on top of things i would definitely recommend Sam's auto shop a place to take your vehicle if needs to be fixed
My son was on vacation on the cape
Scheduled to leave Saturday. His brakes went out. Sam took it right in a had it all set on Saturday in time for him to leave
I would highly recommend them
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