What clients say about Delmarva Roadside Services Inc. in Willards (MD)
I can't say enough about this towing company and their owner Rob!! Our truck broke down with a customer's vehicle on top and they picked it up right away and towed our customer's vehicle the rest of the way!! Great service!!!
We needed a jump multiple times. Rob was always quick to arrive and always professional. We would recommend DRS to anyone. Thank you Rob for always helping us out.
I’m not here to put this company on blast, my car got towed and I’ve taken full responsibility for it, however I could not understand why the impound lot fee was over $900. It stated they used “special equipment” to tow it out but paying that much is just outrageous. If your car ends up getting towed by this company I pray you didn’t pay as much as I did…
Scott got here right away and had a plan. Great guy, nice personality and knows how to treat his customers right.
Thank you Scott for going the extra mile for us. We appreciate you.
Yesterday I broke down on old Ocean City Rd. and the tow company that I called ended up being across the Street from where I had pulled over they were quick and prompt and towed my car to Preston, Ford andPittsville and I was able to get my car there before they closed so they can look at the car on Monday. Delmarva roadside service's had excellent professional service from the person who answered the phone to the tow truck driver. Thanks so much.
My family and I are here in MD for our daughter’s softball tournament. It all came to a halt when the alternator in our car died at a stop sign at the mall. Mike from Delmarva was there very quickly, got the minivan up on the flat bed and even made sure we were taken care of when he dropped the car off. Mike made a very stressful situation a pleasant one and helped get us back on the road with the family!! I recommend him to anyone in the area and to friends that may be passing through!
Delmarva roadside services, is top notch,I highly recommend this tow company/ auto shop.. my Girlfriend and I, we decided to come down to ocean city, maryland for mother's day. On the way down her car, it broke down twenty minutes from the hotel.. so we called roadside assistance, and they came and towed us to the hotel. And then the next day I called, (Rob) the owner of tow company. N he said we have a shop. N we can fix the car today. (Knowing we were out of town), he came and got the car, took it back to the shop and told us it was the fuel pump.... we'll definitely continue to do business with rob &his mechanics... (if we get stranded again).. very reasonable, honest and up front with pricing.... me n lisa thank you again (Rob).. you saved us Time n $$$ + a huge tow bill. Back to Thurmont maryland... many many many thank you.... they will be the first person I call if you know, break down there in future...👍👍👍👍👍👍👍👍👍
I would highly recommend this company. They got to me very quickly. They originally came out to give me a jump. When the technician arrived he informed me that my alternator was bad and I wouldn't make it home before the battery died. Delmarva roadside Inc. Sent a tow truck to me within a half hour and even gave me a ride home. Everyone was very nice and helpful. I would definitely use them again.
I had a flat tire in Ocean City. The service was completed earlier than the estimated arrival time! Dylan was extremely professional, knowledgeable and very kind to us. Thank you and I highly recommended Delmarva Roadside Services!
Phenomenal customer service! Jacob was so patient and went above and beyond in assisting us during a 24 hour roadside fiasco! Definitely will be using this company again.
I needed a jump for a dead battery twice within 12 hours, and the driver was quick to respond and very helpful. Also told me they can bring batteries to me and told me that my insurance covered the installation. None of which I knew before or that my insurance told me. Great experience! Highly recommend.
This towing company is top notch! I was stranded off of 113 in Berlin tonight and the driver was SUPER courteous and efficient with a storm coming! I am terrible with names but this young man is a great asset and he saved my behind. I would give them 10 stars if possible!
I used these guys yesterday and they were fantastic! Rob called back within a few minutes and had someone to where I was stranded in about half an hour! The guy who came was pleasant and kind also. Thank you for great service!
I had my Porsche 911 towed to my local mechanic. David handled the hook up and towing in a very professional manner and I could not have hoped for better service. He is courteous and very skilled. Kudos to David and the company.
Had my truck towed to the dealership. It was being towed backwards. The tonneau cover on the back of my truck came up and broke my antenna and dented my roof while it was being towed. When I went to pick it up from the dealer the service department stated that the cover was flapping all over the place when the tow driver delivered my truck. The tow driver even called me and said that it was delivered safe and sound. This was not the case, when I discovered the broken antenna and dents, I called the tow driver who admitted the tonneau cover flew up while he was towing the truck. Obviously, the driver had to be going pretty fast for the cover to fly up. When the owner was contacted, he reviewed the video from the tow and stated he saw of the cover breaking the antenna, he asked for pictures which were sent and not a single word or response on fixing the damage.
Had a nail in our tire while on vacation this weekend. We called these guys and they were fast and friendly. He patched the tire on the inside and we were ready to rock n roll in 15 minutes.
Got a flat tire and once I got the nuts off it was rusted to the wheel. Broke my jack in the process of trying to get the tire off. Called Delmarva Roadside and was super satisfied. Robby came to help me and he was able to get the tire off, find the leak, and patch it for me. He even topped off the air in my other 3 tires. Great service. Thank you!
I am vacationing in Ocean City, Maryland currently and when I went outside to start my Isuzu Trooper this morning I was disappointed to find the battery was dead. Since this Resort town is a ghost town this time of year, I decided to use my roadside assistance through my car insurance company. And that connected me to Delmarva roadside services incorporated. I don't even think it was 10 or 15 minutes from the time that I placed the call until their emplyee, Kailen, arrived to help. Not only was he speedy and his response, but when he arrived he was very friendly and Incredibly professional. And he answered all of my car related questions that I had, even though they were pretty rudimentary and probably would have annoyed any other person. He jumped the car within a matter of seconds and was on his way. I can honestly say that this was the best experience I've ever had with any kind of roadside assistance or mechanical help, ever. Quick friendly kind efficient and helpful. Kailen definitely gets an A+ plus from me. Which is such a breath of fresh air during these wonky times when many other employees are apathetic and unprofessional. I was super happy. Thanks again
The guy that came was super nice. He called me 2/3 times to let me know where he was en route. He explained everything he was doing which was great. I learned some things I didn’t know about tires. He even fixed the leak so I was good to go. So happy about the cost too since he was able to fix it. He told me to text if the tire was still leaking in the morning but he did such a good job, contacting him wasn’t necessary. I hope he gets a bonus bc he deserves one.
Scott took his time and was careful & meticulous while loading my vehicle for transport. I felt safe & secure watching it roll away from my work parking lot.
Great service! I really appreciated their tech's awesome service and help at a stressful time in my life, stuck on the side of the road with a flat tire.
He made me feel safe and confident and took care of the issue with efficiency and skill!
Thank you, Delmarva Roadside Services! You rock! Professional and great follow through!!!
I had flat tire. Delmarva road side service was contacted right away and responded immediately. I scheduled with them and showed up in time. I had a complicated plan (remover, install spare, drive to the shop etc) which was frustrating my mind. Delmarva roadside took the tire out, not only that I was shocked when he said “if you want, after I take it out, I can look for problem and fixed”. I never expected that! I was really grateful and humbled. Great service if you ever need one. Thank you Delmarva Roadside Service, I trully appreciate your great service and help
So, having to have your car towed is never fun BUT Scott made it a very pleasant experience for me. He was very “down to earth” and extremely kind. Made me feel comfortable and less overwhelmed about me having car issues. He actually arrived way earlier than the estimated time which was great and got me home in time to start dinner. 10/10 would Recommend!!! Thanks guys!
Scott was there about 20 minutes after my call and as hot as it was that was definitely appreciative. I’ve used your company multiple times with both my cars . You do a great job and the service guys are always so friendly! Thank you!
I had a dead battery a few months ago and DRS arrived within 5 minutes! And a couple of weeks ago I locked my keys in my car! They were there in 15-20 minutes!!
Incredible service and extremely friendly and knowledgeable customer service! Highly recommend them!
Excellent A1+ service. I live on a corner lot and there wasn't much room for the flatbed to maneuver my SUV in my parking area. The gentleman carefully took my vehicle off the flatbed across the street and drove it to my yard and parked it, then handed me the key/paperwork. Awesomeness 👌🏾 I absolutely recommend this company. The communication the entire time was excellent as well. Professionals. Thank you again for handling my Jaguar as gently as I would have! 😁 *Call them*!
Professional attendant made the experience better. Initially I was unhappy due to being called and told that my vehicle would be to me in 20 minutes, however it took 2 hours and 15 mins from the first call about my truck delivery until it was actually to my home. After speaking with the attendant, he was really nice about the situation and talked with me a little bit about my vehicle issue, I felt better about the experience. I would recommend this business for future customers.
Very thankful for their help. I believe my techs name was Matt. Kept me posted on how long he would be to my location. Was able to jump my car when security at hotel could not... I was pretty sure it was the battery. In the meantime had called for a tow and set up to take to garage. They came out, tried starting, hooked up their box and immediately got it started! (Saving me quite a bit if money!) Told me if it doesn't start in the morning to call direct line and they could come put a new battery in for me. To my surprise it did start again this morning and now I can stop on the way home and change out the battery! Would highly recommend this company!
