Eichelberger's Towing & Recovery JunkYard in Hagerstown (MD)

When my vehicle unexpectedly became disabled on I-70, Eichelberger's was the towing company dispatched by my insurance company's roadside assistance program. The driver - John - called me immediately to confirm my status and location, and arrived well ahead of the predicted ETA. John kindly invited me to wait in the truck's air conditioned cabin with a fresh bottle of chilled water (95 degrees out there...) and had my car loaded up quickly and professionally within minutes. Quick and efficient drop at a dealership in Frederick a half hour later. Total time from breakdown to delivery to service station was less than an hour. Could not have asked for better service! Still waiting word on the fate of my car, but at least now I know a great towing company operating in the Hagerstown area if I should need it again. Thank you for the outstanding support!

Great towing service! Jonathan came to the rescue—he was very professional, courteous, and communicative. Estimated time of arrival was accurate and everything went smoothly. Thank you to this wonderful towing company.

This is a terrible company on June 9 2024 they damaged vehicle during a tow and said they would pay for damages then recanted the and would not pay. Denied claim. I had the manager to state they would pay and they did not. The Driver damaged my vehicle while loading in flat bed and if I had not have been there he would have never said anything. But now there refusing any liability for the damages and my vehicle is still at the dealer body shop. These tow companies are terrible and not to be trusted.

USE THIS COMPANY! We are not from the area (Michigan) and we broke down the day before Easter and this company was quick to get to us, towed us where we wanted to go even though we changed our minds twice. Haley and Conner were so fantastic, their loving personality and quickness to get to you and take care of us is unmatched! If I were from the area I would call them every time because I know that in my time of crazy, Haley and Conner will take great care of us and our vehicle! Other reviews say their customer service is terrible and that cannot be more far from the truth!! Haley drove all the way out to us as well just to drive us where we needed to go and Conner went out of his way to call his brother who was a mobile mechanic and gave him a heads up that we would be calling. I know this review is long but I hope it helps others realize that this company is legit and wonderful. Great people. =)

Jay was a life saver yesterday! I had a flat tire on the side of I70 and he was there within 15 minutes! He got out in the pouring rain and had me to the repair shop in no time! I was so amazed at how quick and efficient he was in the middle of a down pour! Thank you, Jay!

My insurance provider connected me with an unspecified towing company, so I wasn’t sure what to expect. Fortunately, Matt’s kindness quickly turned around what was initially an unfamiliar (this was my first time getting my car towed!) and stressful situation. Due to a last minute change to my towing destination, Matt had to transport me and my vehicle 20+ minutes in the opposite direction. Despite it being the end of his day, he was both professional and personable. Thank you, Matt, for being patient with me given the circumstances and helping me out in a pinch!

Conner was wonderful and such a huge help in a stressful situation. Friendly, compassionate, understanding, and so knowledgeable of how to help. Would recommend him to anyone!

Had to use their services today when my rental locked me out. Kasey was kind, quick and professional. I was very happy and Kasey made a stressful situation more tolerable!!!

They came out within 6 minutes of our call, and Kasey was so friendly, knowledgeable, and efficient ! It took less than 15 minutes from start to finish. I would highly recommend Eichelbergers and KASEY !!

Just wanted to thank Charlie from Eichelbergers Towing for helping me out today. We were stranded in Hagerstown this morning and he saved the day. Charlie was on time, courteous and knew exactly what he was doing. He towed our vehicle to the dealership and made sure everything was good before he left. I can’t recommend this towing company enough. Thank you again Charlie!!!

We used this towing company through our road side assistance plan that we have with our state farm car insurance. They were quick to respond and so was the driver. Once driver arrived he had a great attitude, was courteous and good at his job. Also he got my truck where it needed to be fast and efficient with no damage to my vehicle. It was my first time having to use this service, very impressed.

Eichelberger's has been my go to towing service for years. They've always treated me right and today was no exception. Conner the driver was on time, friendly, and very informative. I recommend them to anybody and everybody. Great service, great people.

The ONLY local towing company I will use or recommend again! The owners are the most wonderful people you could hope to meet. They genuinely care about you and will do whatever they can to help you out. I called Hallie in a panic because I locked myself out of my running car on my way to work. Despite juggling her own crazy morning, Hallie immediately dispatched her amazing driver, Kasey to save the day! Kasey arrived less than 30 minutes after I first called Hallie, and I was pulling out of my driveway 5 minutes later! Kasey was very kind, professional, and most importantly, prompt! I was blown away at the incredible service I got from every person I have interacted with in this company. I am so so so grateful to have such a reliable, competent, and wonderful resource to help bail me out when I need it most. Thank you again to Hallie, Kasey, and everyone else at Eichelberger Towing! You're the best!! 😄❤️

Amazing people, Charlie was really nice and quick to pickup my vehicle even though he was 130 miles away!!! Charged a reasonable and affordable fee and was very professional. I recommend this place and they are now in my contacts in case i need an emergency tow.

Helpful, caring people at Eichelberger's Towing. They sent help quickly and the tow driver was kind and calm in my moment of chaos. The manager at the office was so helpful in suggesting multiple local companies that could repair my car and they answer the phone all hours. Excellent communication and honest people. I'd call them again next time for sure!!

JD was excellent! Very respectful and wonderful group of individuals but I personally was helped by JD. He confronted the auto body repair shop for things they were charging me for that they had no business charging me for. he didn’t have to do that. He could’ve just picked up the car and moved it to the spot. I needed him to. He’s a person type of person, very admirable 10 out of 10.

I had a great experience with Eichelberger's Towing. They arrived right on time, quickly got my car set up on the tow truck, and parked it perfectly right where I needed it. They were very affordable and friendly and I would certainly recommend them to anyone needing a tow in the area. 👍

Service was fast and prompt! Connor the driver was very friendly even going out his way to help find a simple filler cap that prevented me from driving which he did find and replaced for me! Thank you Connor!

Can't say enough about Kevin, who came in less than two minutes to help. He was so helpful and also personable that it made a stressful situation so much better! Our guardian angel was on duty when we reached out to this company because we honestly didn't know who to contact. The best! Highly recommend.based on our experience...

Matt was on time as promised. Service was friendly and professional with good communication. I would request Matt again!

These guys were amazing! They were super fast and helpful. We had to get towed twice in the same day and they made the process smooth and effortless. Highly recommend!

This was an awesome service experience! Connor picked up my car on the side of the highway on a busy day while I was on an airplane to Puerto Rico. Keys were left exactly where I asked. Car was perfectly safe when I came back. Will definitely use you guys again!

Fair pricing, quick response time and friendly staff ! Highly recommend!

This was the first time I’ve needed a tow and hopefully the last, but if I ever need it again and I am in the area when I need it, I will definitely call them again! Estimated arrival time was almost two hours with my road side assistance company. Nick from the company showed up in no time (not even close to a two hour wait) and was extremely helpful, very nice and an awesome person to help calm my nerves. I appreciated his assistance and just being an all around awesome person! He knew what he was doing and was on top of everything! Thank you for everything! A great company!

They were quick to arrive. The employee was so nice and polite and gave me information on the safety of the spare tire which was just a donut spare. Thank you so much for the quick and knowledgeable service. - Lisa B.

Not many towing companies will tow same day at a great price. Eichelberger’s was very quick and extremely professional. They towed my car within an hour after calling them. The cost of the tow was nothing compared to what I've seen from other towing companies. Very inexpensive and they treated my car delicately. I highly recommend this towing company.

Needed towing and my vehicle fixed as well. Brad immediately got the job done and went out of his way to come and get the keys for the vehicle as well. He was prompt to fix my car as well. He was very knowledgeable and took the extra time to explain everything and go over the prices to make sure i was comfortable with them. Excellent service and I also encountered another of his drivers Zach was was polite and knowledgeable as well. If he did have a bad driver at any point I'm sure he's rectified it because he seems nothing but safe and professional. Also prices was way cheaper than others in area.