Called them while working with a local garage to repair a starter on my truck for the part number, so that the guy I was working with could pick up the part enroute to repairing me. They informed us that, "they do not give out part numbers?" I've been driving for 11 years, and have never encountered a freightliner that wouldn't give a part number?! How is the guy looking to repair my truck supposed to pick up the part from you guys if you won't give him the part number?!
I'm here not as a customer but as a witness to something ya don't see everyday that just took place as I dropped my kiddos off to school in Federalsburg at exactly 8:45, somebody in one of your company vehicles, hence why I'm here posting this, but he not only stopped at the stop sign but also put his flashers on and then waited till they completely crossed to the school and then made his turn. You sir are a great individual and deserve this recognition thanks a lot for having concern for childrens safety so I think you must be a father yourself...
12/15/25-UPDATE- Terri knocked this one out of the ballpark, We had parts that we were waiting for, due to unfortunate events @ the parts hub & delivery drivers to Johnson Truck Center, our order didn't get to them until Saturday. Terri ON SUNDAY came to our shop & delivered the parts. WOW I have never had any parts manager go to such lengths for our customer. We are so pleased, just an amazing act of kindness & spectacular professionalism. Terry figured out a way & made it happen. JTC now has a customer for life ~ Bravo Terry...Bravo!!!!!
I am so happy we began using Johnson Truck Center for all our Freightliner parts...Fast friendly service, Robert T is our driver & is an absolute pleasure to work with.He is very patient & kind...John C in the parts department has been absolutely on point with excellent communication & he knows his parts! We are 110% thrilled with all of the Johnson Truck Center's amazing teamwork! Customer service is exactly what you can expect when working with Johnson Truck Center!
They will give a lower quote for the repairs and they will keep adding another quote once the truck in their hand and if you are a owner operator don't go there they will make you broke
Victoria was an excellent service rep always ready to help.
This was my first experience in JT,every time I call to find out about my truck Victoria was always ready to assist me a make me understand.
Very helpful an appreciated
Thue I haven’t pick up my truck yet but I know it’s in good hands.
Very helpful staff. Always greeted with a smile. Very reasonable priced. If you want your truck, or daily to look great make sure to purchase their show time truck shine. Best thing I’ve ever used
Engine cooling system inspected and tested, AOK. Engine air filter replaced. Freon added for AC. Got us in quickly and out by 1 PM. Professional and curteous. A bit expensive for this ol' timer but what's not expensive these days...
Been buying from Johnson Truck Center for the past 24 years, and always got great service. Ron, Tameka, Jordan, John, Lucky, Tony and Bryant are always helpful and very knowledgeable about their products
Excellent customer service from Bryant every time we come through. Thx for the extra assistance going above and beyond on helping customers find the correct parts. Greatly appreciated!
I got unit serviced at the service department. The process was quick and easy. Victoria and Kenisha were amazing service writers and elevated my experience.”
As a driver for Hillside Haulage LLC, I was grateful taken care of by the service team and mechanic from entering to facility. Great ethics and good customer service all the way from Victoria and Chase
One of the best Freightliner dealers. The team is very good. Chase helped me a lot and he took care of my truck same day and covered under the warranty. I wish I can give them more than 5 stars. But hats off to all the team members. Thank you for the help guys.
Thanks Chase
The service department is amazing. Taneka was a great help. I was able to get my truck in and out the shop. I was broke down on the side of the road and had my truck towed here. If you are an owner operator don’t hesitate to bring your truck here for service.
Above and beyond to get me in and out as fast as possible!! Had a cracked radiator and they were very up front with exactly how long it would take. David was a great help in getting me back on the road! DO NOT BRING TRAILERS HERE! They don’t have room for them.
The customer service received by Ariana, Chase, David and Taneka during my visit was impeccable, the estimate was spot on and I did not feel pressured to do anything additional than what needed to be done. Hopefully nothing else goes wrong with my truck but if it does I know exactly where I’ll be returning.
I have been dealing with them for over 5 years now and never got disappointed neither with part order or services. I just love their professionalism and most of all hospitality to serve you.
Bryant is the best parts specialist
Don’t arrive with a trailer because there is nowhere to park it except out on the street where it will get broken into. Waited 2 weeks for them to change a nox sensor and air valve…avoid at all cost and find a way to get up to the Hagerstown location for speedier and better quality service
Bought a used certified truck from here, after driving for 15 miles. Lots of lights came on. Took it back and after letting them fix it for a few days. The codes came right back before I even started driving. They only "clear" the codes to sell it to customers and don't fix the underlying problem. Our sales rep was "GREG". I wouldn't buy anything from this dealer ever again.
I can only speak about the Parts Department, that part was pretty good. The folks working there were helpful, and courteous. They had what I needed, and at a reasonable price. The customer area was clean, and well put together. I was only there for maybe ten minutes, fifteen tops, so I did not meander through everywhere, but what I saw was good. I will most likely be going back.
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