Friendly Auto Parts JunkYard in Fort Washington (MD)

Poor Customer Service. My father brought a battery from here that did not last five days. He took it back and was told the battery only has a five day warranty. This place is just out to get hardworking peoples money. Find another junk yard if you want the best for your dollar. Poor Customer service. Beware.

I have to say that this has been the best experience at a salvage yard ever. Thank you to the gentlemen working and also the patrons. Everyone helped each other.

Upon going to this place they charged you a $2 fee to go into the lots, find your parts without any assistance whatsoever, bring your tools just to take out the auto parts, and charge you again for the parts Oh yeah, if you want them to take any parts from a car THEY WILL CHARGED YOU $$$$!!! ARE YOU SERIOUS RIGHT NOW?! THIS PLACE IS A JOKE AND A BUNCH OF SCAM ARTISTS!!! I HIGHLY DON'T RECOMMEND THIS PLACE AT ALL!!! WHY SHOULD THE CUSTOMERS HAVE TO BRING THEIR TOOLS JUST TO GET THE PARTS OUT OF A GOD-FORSAKEN DANGEROUS VEHICLE?! They don't care about the safety or value THIER customers.

It is small for a lot, well organized but lack of variety and inventory, overall. A call ahead may help if you are looking for more unique finds.

Need a lil more inventory but it'll do for some basic used parts

I just called to ask for a price on a door for a Honda Accord and the representative that picked up the phone was incredibly rude. This junkyard does not deserve service. This junkyard does not understand that the community is what makes their income.

salesman are super rude for no reason

Have you ever walk through the grocery store and needed something from the top shelf and the staff come in and saves the day. This was my experience. Only the part was UNDER the car. Seconds after I find the car that has the part I need by eyesight, a case comes along. This gentlemen saw me kneeling down to observe the method in which I would use to remove the part and asked if I needed al lift. I scanned the area and found a garage make shift stand used for jacks BOOM!!! About forty-five seconds later, parts off. This part is so significant in how the motor is stabilized but inexpensive. However, finding an auto parts store that had it, to no success, was impossible. Even listed with a price on the internet, they charged me nothing at friendly. All auto parts savage yards are conjested, this one was so neat, I found a part I needed for my daughter's car. Thanks for the help, friendly. P.S. Do you have anymore stars. That's the one thing I couldn't find unless you count your employees.

Great place nice people to work with

I took a friend there to buy some parts.

As far as pulling parts....they can't mess up your doing the pulling ....but as far as customer service zero training and manager is no better rather bicker with customer than making situation better or apologizing..I called hour before arriving the part was pulled, then guy says "no core charge on this" $50 even..I rode the bus get to place the part lost probably still on car waited over a hour....then was charged core manager wouldnt honor Convo, nor corrected employee for telling truth or lying idk could of been mistake...I'm asking the only 3 people working who did I speak with on phone a hour ago nobody said it was me then told me I was wrong maybe I called underwood parts...showed him call history still just sarcasm...didn't even apologize I wasted 2 hours for a 3 min transaction I could of had car running in 2 hours...Underwood Used parts and Brandywine are organized and pride themselves on good parts good service...good warranties those my go toos if not pulling...you have to correct problem at the root of issue present time not later online via review the owner cares but if employees don't they will drive your business to the ground running away business...a simple apology could of resolved this from manager he just antagonized....part 2..the part was wrong different power ends I needed starter for 2009 G35 they pulled 2005 350z starter good idea just wrong generation...so I had to go back up there omg return and go to another place

The owner Tommy Underwood is a stand up guy and the best owner of a business I have ever had the pleasure of meeting. I am good friends with his grand daughter Jessica and she boasts her grandfather's yard (Friendly's) and B. Underwood auto parts in Clinton to everyone anytime someone mentions cars. She has always spoke so highly of her grandfather and his business so I had to see for myself. She couldn't have been more right. From the moment I walked through the door everyone was very friendly and attentive. Johnathan was very helpful and was very funny, kept me laughing, which I absolutely love that when I am shopping for anything. The prices were great and the yard is very organized considering its a junkyard. I recommend Friendly's and B. Underwoods to anyone and everyone who ever mentions car issues or looking to buy a decently priced nice car. I never go anywhere else for parts or vehicles if I can help it. I am most definitely a forever customer. Thank you Tommy and everyone else for everything! Yall are great!

They didn't have my part. However Tony found one for me. Friendly auto parts has a Friendly staff. Thanks Tony .

We went to get lower control arm's they were in excellent condition and the staff was wonderful to. Stop by they have a good selection of parts..

Yes, yes, and double yes, friendly name says it all, I recommend seeing Jimmy when anyone comes or calls Friendlys although ALL personnel are wonderful, but I ha e a long lasting relationship with Jimmy, tell him Kevin from Marlow's sent you❤👍🏾👏🏾👏🏾👏🏾👏🏾

Very good people

Great customer service! Plenty of parts at a good price. Always ask for Mike first. He can help find anything you need and is always friendly. I will be back if I need anything else.

I called in advance to see if they had my part and they did. I didn’t have to pull it since they already had. The price was reasonable and there were others there that were pulling their own parts.

Real friendly dude. Contacted looking for a 4t65e-"hd" MN7 KB7 from a 3.8 s/c or 5.3 gm, they didnt have any available but were helpful. :)

The employee who I assumed was the manager of this salvage yard was nice explaining how the processed worked in addition to the U pick it prices. I realized that the key thing is calling ahead to make sure that you know that your car is present on the lot before you come

Make sure you get the pricing straight with them before you take the parts off they will try and do that highway robbery hillbilly stuff with you and change the prices on parts depending on who you talk to and what kind of vehicle and condition of the parts it's supposed to be 1 price like all the other pick a parts ...besides that they always have a good selection of hard to find parts..

Wanted to get a part for my car and was going to be charged $250 if they had to take it out for me. So I chose to take it out myself and he wanted to charge me $200. now that's a hustle.

My first time there today...Their name says it all...Friendly service with a great pricing system...glad I found this place...highly recommend...

Pretty good selection of parts for a decent price!

Great selection of BMWs and MBs as well as other European and Japanese cars. Prices are a bit on the high side and many cars has their trunks locked, but other than that - highly recommended

This is not a good place to buy part from i went to get a part took the vin number gave it to the man he told me wat to look for want to the yard looking find something call him while i was in the yard he said that's it paid for it it was the wrong part tryed to take back them would take it now I'm got a part that i don't need.

Went there to get a transmission for a Crown Victoria. The ppl were very friendly and helpful. Nice size inventory and definitely worth checking out before other spots.