They had the parts for my vehicle, but they delivered them to the company that ordered the parts when the paperwork clearly said customer will pick up. Cost me an additional 1.5 hours in extra time to go pick up the items to take to my mechanic. That was frustrating but there employees were others pretty nice to work with.
Customer service sucks, they act like they don't care dealing with people and their money. Poor in all them categories. They didn't have any problems taking my money but when I need information about the part, the whole company goes Casper the ghost...
UNPROFESSIONAL. UNORGANIZED. “CALL CENTER IN MEXICO” YET THERE ARE MULTIPLE PEOPLE STANDING AROUND LOUD AND JOKING . INACCURATE INFORMATION PROVIDED OVER THE TELEPHONE WHEN YOU ARRIVE THEY GIVE YOU ATTITUDE AS IF YOU WERE THE ISSUE !!!!! DONT GO, AUTOZONE IS CHEAPER
Reminds you of an old school, Mom and Pop hardware store. The items that I required, two auto zones and an Advanced Auto parts stores did not have, Earl did. Glad that the Big corporations didnt run all of the independent types out of business.
If I could give a zero for customer service I would. They ignore you unless until they want to wait on you. Went in to by parts stood there while they only talk to each other looking me up and down. No one asked neither of the three customers standing in there can I help. Literally kept looking like why are you here like you are not a customer trying to purchase parts.
Service was great, counter personnel was awesome, I always get friendliness from the ladies and gentlemen there at the Minnesota Avenue location, parts are readily available also, 2 thumps up to the establishment
This company needs to research the word "Customer service" very rude & combative not too mention the prices are recently the highest. These places used to be the cheapest & always had the parts nobody else had but they fell off bad they're not what they used to be at all smh
Every time I go to earl’s they always have the parts I need in stock, if they have to order any parts you can pick them up in a hour. The prices are reasonable I won’t go anywhere else. The best person to deal with would be Earl the owner, all of the other male workers have terrible attitudes try to avoid them!
Every time I go to earl's they always have the parts I need in stock, if they have to order any parts you can pick them up in a hour. Prices are reasonable, I won't go anywhere else. The best person to deal with is EARL the owner, all the other male employees have terrible attitudes, try to avoid them!
I am Makaniki Btsagl ten years ago five years Kanu finest spare parts but every day descending to under an example if you asked for spare parts at nine o'clock you have the hour five and sometimes you arrive and for the workers now happened and there is no embarrassment and disregard and non-response, especially monsota ave The workshops at the UCI in Maryland are very fast and fast and they deal with a sophisticated approach
The parts are reasonable but I rather pay more money somewhere esle. Some of those guys are rude & have bad customer service skills. Even on the phone. #Ridiculousdudes
I ordered at this location. They are super late to deliver parts and when I call back to ask the ETA, they always say the person just left out. They are very unprofessional.
They have parts in stocked most of the time but, customer service is freakin awful they talk to you like you are a child. you ask a question and they act like u asked them for a free item.I rather order the parts and wait then to give these ratchet ass ppl my money and, they wonder why black own businesses do not last. Thats because they are rude and have no consideration for others not every body knows about casr so we have questions.
