What clients say about Toyota Parts - Passport Toyota Parts in Camp Springs (MD)
I needed a relatively rare windshield that I ordered online. Called to check on the status and it was apparently going to be over a month before it arrived. Passport was able to find one closer and get it sent over in just a couple days.
I’ve always bought parts from Passport Toyota, but my recent experience completely changed my mind. I called to ask about a part, and because of background noise, I was stuttering a bit. Instead of being professional, the representative mocked me by repeating my words, which was extremely disrespectful and embarrassing. I never expected this from dealership.
Do not Recommend.
I had a very disappointing and unprofessional experience with this dealership.
Before visiting, I called and confirmed with one of their representatives that they had a 2026 Toyota Grand Highlander Hybrid (Black) in stock. Because of that confirmation — and because this dealership is closer to my location — I canceled another confirmed appointment with a different dealer and came here instead.
When someone finally came to help, I was told that:
• the vehicle was NOT actually in stock,
• the earliest arrival would be 9–10 days later, and
• the person I spoke with was “only a call-center employee” who gave me incorrect information.
As a result:
• I lost my appointment with the other dealership
• the vehicle there was sold in the meantime
• I wasted my time and energy
• and I had to place a new order again
This experience caused unnecessary stress and inconvenience.
Providing false inventory information to get customers into the dealership is unacceptable. I hope management reviews this situation seriously so that other customers do not go through the same experience.
The best priced battery I could find after quite a search. When we called, we were not kept on hold. Great service. David was responsive, informed, and helpful. Thanks!
Outstanding experience from start to finish! The staff was professional, friendly, and efficient. They communicated clearly, completed the work on time, and my car runs perfectly. The service center was clean and comfortable, and the pricing was fair. This is exactly what quality automotive care should look like. Highly recommend and will definitely be back!
I bought my first car on January and Mario Arevalo help me answering any questions, and even on his days off he has helped me with my questions, and also he helps me with making my appointments for the services of my car, he’s very professional and very helpful to, ℹ recommend him 💯!! Thank you Mario Arevalo you’re the best.
I was told to come pick my car up and when I arrived at the dealership was told to wait. I waited an hour for them bring me car out. Why tell me to come pick my car up and then wait another hour. It seems no one knows what is going on at this place. I would rather drive to Alexandria Toyota.
I use Toyota all my life but this place made my life so miserable as they damage my 2021 Avalon sensor and was trying to erase the error message on the dash board without fixing the damaged sensor It took them 2hr 46 minutes to install one single tire and as well gave me a different tire from what I initially requested for I have to consistently call there superior before they were probably forced to do the WRIGHT thing. I don’t think the so called technician/mechanic understand properly the technology in the car they work on. Because of there bad job I visited the dealership six consecutive times for just one tire and they continue to erase message. Thank good it’s been fixed and I will never visit passport Toyota ever. Pls fellow be aware.
JP made the entire process painless and seamless. They set everything up with the insurance company. He provided updates on how my car was coming along. I even was provided with a rental car at the shop. This place did a fantastic job on my car and is Toyota certified!
I would come back here, but hopefully I won’t need too! I highly recommend if your car needs work done!
