Today was my first time going to this location and it was definitely worth the trip. I told them what part I was looking for and they printed out the approximate location to find the matching vehicles. I will definitely visit again when I need special parts.
Oct 27, 2023 I purchased a spare tire over the phone for my 2016 Mazda 6, was told it should b there by monday, It wasn't, that's fine, said they would call me to let me know when, never called. I called about Thursday, still wasn't there. Finally the next week I go to get it at the Brandywine location. I grab it, put it in the spare tire space, sticks up about 3 inches. I said this isn't the spare for this car (I know because it doesn't fit in the space for the spare tire and the tag says 4in, but the tire clearly is not). Guy at the warehouse agreed. I call the the north Crain hwy to fix the issue. Said they had to reorder the tire and get the correct size. Finally on November 24 I'm told it's at the Brandywine location. I get there and they have, what looks like, the same tire. It still doesn't fit in the spare tire spot. I put the tire in the space, then looked at the guy who brought it out and said this doesn't fit man, this isn't the spare for this vehicle. All he could do was shake his head no. I said whatever. Told him if they wanna give me a full size tire for a spare that's fine. I took the tire and left. Almost a month to order a spare tire and i still need a spare tire. No choice but to take my business elsewhere, because they clearly can't get the job done.
Follow up to the Brandywine follow up. Problem was the 185/55R16 tire that was ordered twice still didn't fit into the spare tire slot. It was a full size tire when i ordered a spare
Billy is RUDE and unprofessional…doesn’t have any customer service manners, only thing I wanted was a estimate time frame on the part I wanted to be pulled, and he’s trying to tell me he can’t tell the future…as a PAYING CUSTOMER, a time frame shouldn’t be a big deal to comprehend. Really really rude
called to ask if they would sell a certain part. the person I spoke with was rude and short with me and abruptly hung up after telling me no. id recommend going somewhere else
After an Online payment for parts and promised to pick them up the-same day, dealer kept hanging up calls on me with no clear explanation. They equally decided to delay my refund to help me get the parts somewhere else! Worse experience I ever had!!
My window got broken into, I called various place so I called brandywine bowie. My ideal window was in stock and they were courteous enough to cut the window and give me a deal. Great location
I came in for a window and came in right away...I was able to pay before I arrived and was greeted with such hospitality. THANKS..Oh and I enjoyed the modern vending machines
I have bought parts from Brandywine for 50 years and had windshields installed as well. If they don't have the part, they have plenty of car parts yards to find what you are looking for.
I had to drive, over an hour to get there, for the shocking low cost four my headlight it looks brand new. When they even better was behind the headlights the harness strap that holds the bulbs in was actually and in excellent condition. I was able to return the harness strap back to hyundai. The auto body shop would have charged me $300 plus dollars for the headlight and $100 to the harness strap. When I accidentally paid $75 for the whole headlight that had the additional strap was still included. That would have cost me $100 additional dollars for just that loan!
Buyer beware, bought an electrical part from them that was bad. They do not give refunds unless they do not have another. Of course they will have another because its a junk yard, they will just go and snatch another out another junked car. How can customers avoid scams from business that may knowingly be selling parts that are bad, and keep selling it for profit. Buyer beware.
If you're a woman, don't bother doing business with them unless you want the employee to completely disregard you as a human being. I called and started to ask for a part and he asked to speak with the man he heard in the background "because he probably knows more than you". Misogyny at its best.
Update:
In response to your comment I will detail the call exactly.
I called that morning looking for a specific part that my husband and I accidentally sent back with the old motor the day prior. He was calling one place and I was calling Brandywine.
Employee: Brandywine Auto Parts
Me: Hi, I'm looking for a part for a 2008 Jeep.....
Employee cuts me off: Can I speak with Mr. Jennifer?
Me: Excuse me?
Employee: You come up on our caller ID as Jennifer, can I speak with Mr. Jennifer, the guy I hear I the background, he probably knows more than you.
Me-So incredibly stunned that I just hand the phone to my husband and walk away.
Yes, my husband does know more than me in regards to vehicles. I was not even given the opportunity to speak. I was fully capable of order and asking for what we were looking for. It was absolutely inexcusable to be treated in that manner and to be disregarded as if I was not an equal human being.
Went there today and Mr BILLY is angel sent. I called ahead of time to ensure they had what I needed. His customer service is outstanding. Treated me like a daughter and I appreciate him. Definitely recommend for your auto parts.
Fantastic customer service. Great parts, Reasonable pricing and always helpful. They have gone out of their way to help us find good condition parts and again, the customer service is outstanding. Jamie, was terrific to deal with on our last purchase.
If I could give 0 stars I would. I purchased a motor in June with only a 30 day warranty, which took almost a month to get delivered even tho I was told a couple weeks. By the time the motor got delivered the mechanic shop was completely booked and wasn’t able to install the motor until this past weekend. The motor I purchased is junk and I paid 1700 dollars for it, along with an invoice from the mechanic shop of 2000 dollars to install it. The motor I purchased was supposedly “tested” which the mechanic shop is saying is impossible due to the white smoke coming from my car. So in total I’ve spent around 4000 dollars just to still not have my car due to a bad motor I purchased from this place. I spoke to Phil and apparently there isn’t anything he can do which is crazy to me. I’m not the type to do bad reviews but 4000 dollars wasted just isn’t sitting right with me!
I brought and engine for a madza cx9 however and 2018 engine that was sent to the auto place and the mechanic A.j said it wouldn't work however Bill sent a 2014 engine to the shop and A.j said that wouldn't work either however I was charged a restocking fee for one of the engine and not for the other however I appreciate that but show I been charged for the 2018 engine idk smh I am glad I gotten something back I don't really trust any of these services when it come to a vehicle just be careful again I appreciate getting something back
Always had the parts for my dad and mom's auto body shop. They had parts for me. If ever the part wasn't available here, they made calls and always located the parts.
I came to this place looking for something minor and I was able to find more than I was looking for. A very good place to find used auto parts at a decent price. I go there all of the time.
Brandywine's Bowie Truck and Van location is great and has one of the best staff that I have dealt with at a salvage yard. They are very helpful with any and all requests, searches, and even locating parts they don't have in the yard. I highly recommend this site!
My experience at the Bowie location was ok. Billy was super awesome and helpful.
My issues are that I was told my items had to be pulled still. So I waited for about 2 hours outside in my vechical and than when I called to check in, I was told that the parts weren’t good and that alternate ones were ordered and would be there the next day. My issue is more so why aren’t things like this already pulled and put in inventory so that someone doesn’t have to wait hours to find out that a part isn’t good? I was annoyed but ok with coming back. Got the call to come pick up and when I arrived, only one part was ready and I was made to look through the yard to find my other one which they didn’t have ones that were good enough to buy and had to be refunded. I don’t think they should make you pay first and then get the run around.
The guy we saw really seemed that he had not much knowledge about our vehicle. This was just for a headlight assembly. The quote we received was half the price he said on the phone than when we went there to pay in advance. To say the least, we did not get it. We have gone there in the past and they were good. This guy knew nothing about our vehicle.
I didn't have the chance to buy or use their actual services but my car broke down outside of their store. They were nice enough to allow me to sit there and wait for my tow, enjoy the cool air rather than the heat outside and gave me cold water. Class A establishment on my books. Thanks for showing a old Brother Love. May God always shine upon you all. B Blsd
Waited a week for a part that they told me would only take 2-3 business days to get to my shop. When we called, they said they had left us multiple messages saying the part was damaged and they would not be delivering. No one in this shop received a call from Brandywine, which means they either called the wrong number or they're lying. Every time I order a part from them it either doesn't show up, it's extremely late, or the part is rusty and trashed. Order your stuff from somewhere else.
Total waste of time and gas! None of the local junkyards had the late model vehicle I needed parts from. Kept calling farther and farther away trying to locate a junked compatible model to pull the parts, this Brandywine location was an hour and half away, and said they had several vehicles that I was looking for. Because of the distance, I had to wait till the next week to get out there during their business hours. When I arrived, the claim of several dropped to one. After spending an hour and half walking their entire yard twice, I asked them to help me locate the vehicle. Only then did they checked their computer and told me they didn't have any. Then they tried to claim I must have called another brandywine location, I checked my phone, it was their location. If you try this location, take into account they may just completely waste your time telling you they have something that they don't.
Worst place period. Poor customer service! I was told a pet would be ready I drove over an hour to get there and still had to wait 2 days. Then drive back up there and it’s the wrong part simply ridiculous! Use them as the last resort seriously. You have better luck on eBay.
I bought a part for my 4runner but then I told them that I wanted to cancel the order. I called them the same day to cancel the order and was told that they could not. And then after several attempts they said yes but that they would charge me 35%. I spent $ 900 and only $ 600 returned. I lost $300 dollars :(
This was a nightmare of an experience. With lots of time and energy waisted. Lots of broken "promises."
It all started with a call to the Bowie location for an 02 jeep liberty radiator of which I was told they had one on location that was still attached and needed to be pulled but in the fort Washington location there was a radiator and the fender that I had requested already off of the vehicle...
I drove out to pick up these two parts and the radiator was nowhere to be found and needed to be deleted out of inventory. Liz had told me incorrect information multiple times that set me back about 4 hours of my time.
All in all it was an atrocious experience that I hope to never repeat. The only reason I gave 2 stars is because the owner Steve was excellent and very reasonable.
Jul 08, 2016
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