Stole 550$ from me after sending a broken engine, they cost me time, more money for another engine, and my job since I had to wait so long for my car to get fixed! DO NOT DO ZELLE PAYMENTS WITH THEM! THEY WILL LIE TO YOU, "We don't have a delivery charge.", WHAT DID I PAY FOR THEN!
CURRENTLY THEY HAVE THAT TRASH ENGINE AND MY MONEY.
The customer service here was really funny I enjoyed Tony and the Banana guy :D company. When we as customers come to places like this we expect good service and reasonable parts. I got both. Thanks again I’m sure I’ll be back soon lol
Called and talked to Carmen. They didn't have the part I needed but Carmen took a lot of time to give me numbers and check around who might have it. Really appreciated the gesture. Call and ask for Carmen.
Their workers are very rude, insult their customers by their race. Don't pay attention to anything. Bring out wrong parts and force customers to take them. Refuse to change the part or give back money. I think the customer service needs some orientation or training on what they are suposed to be doing there.
Worst customer service the lady who answered the phone was extremely rude and never even tried to help and hung up on me twice and then when requesting to talk to someone got put on hold for a hour and no one picked up very unprofessional would not recommend using them for any service
I watched the show Junkyard Empire it's a great show and I love it my 3 favorite people are Bobby, Andy, and Tim the Mechanic. Also Andy I have a challenge for you I'd like you to go into the 24 hour of lemons endurance race you can bring your friends with you but there is a catch you can't spend more than 500 dollars every 10 dollars over is 1 pentaily lap the founder is Jay Lamm you can ask him for help. It will give you a lot of fans from the country maybe even the world.
The costumer service wasn’t great. He wasn’t very clear on the wait time and was very rude and unorganized.They need to learn some professionalism and get better costumer service.
BOBBY HAS EXCELLENT CUSTOMER SERVICE AND IS VERY INFORMATIVE.
HE FOUND MY PART VERY QUICKLY.
HE HELPED SAVE ME A GREAT AMOUNT OF MONEY.
THE LADY WHO WORKS THE COUNTER IS VERY PLEASANT AND FRIENDLY.
THIS PLACE HAS VERY REASONABLE PRICES.
I HIGHLY RECOMMEND THIS AUTO PARTS BUSINESS.
CARLOS
Terrible place to get Auto Parts!. And if they do have the part you want, they are very expensive!. And for a used Auto Part!. I will never ever go there again!. Waste if time & gas money.
They won't refund your money if something is defective unless they don't have it. That's bad business practices. You have to decide whether you want to buy from place. Their prices is higher than most yards, also they tried to sell me damaged parts for top quality prices. Don't waste your time and money at this place. Plus some of the employees ignorant and rude.
This place is the worst need costumer service training
I brought a engine they gave a wrong one than they order a new one supposedly to come in two day I gave them 4 day I went there today and the engine wasn’t there plus that the mechanic was expecting the engine today to install it
I asked for my money back guess what they refused to give me my money back be aware of this place
What a horrible experience dealing with this business . Bunch of unprofessional, inefficient people who can't even have the decency to call anyone back . Find another place to buy your items I wouldn't refer my worst enemy here to do business . Terrible.
Customer Service was adequate.
But caution,
I don't think its legal to add a 3% surcharge onto the bill if you use your credit card. If you pay them in cold hard CASH; then, the 3% extra fee is waived.
I wonder what the government would think about their policy. Two pink store receipts were generated.
One pink receipt had the 3% fee added with the white credit card printout stapled to it.
And the other computerized business receipt with the business logo did not show the fee! (That is . . . the other pink store receipt was put aside- no fee.)
Sorry guys . . . but don't try to screw an accountant.
No Bueno!
I ordered injectors for my 5.9 magnum and they gave me injectors to a 5.2 magnum. Before I went back to the shop, I called to see would they exchange it for the right part. I said it was months ago when I bought it but the guy told me he would help me. When I get to the shop, the guy I talked to me very rude and didn't even try to help because of when I bought it. Complete waste of time and now I lost $160 thanks to this shop. I recommend not going there for anything engine wise.
I call this place, they didn't have my car part but referred me to another place and I was able to get my car part that is becoming obsolete.
This will be my 1st to go place in the future.
(2001 Chrysler town and country minivan)
Thanks
PJM
Had an amazing experience, great customer service. I am from Pittsburgh, PA and was on my way to Ocean City when i got a flat and needed a tire that day, but a few tire shops did not have 19s in stock. Andy's had a very decent used tire for a great price, and I was in and out in under half an hour. The funniest thing is that I see and read all of these bad reviews because parts aren't in the best shape. Well I don't understand if people get the concept of a "JUNK YARD". It is a place where WRECKED, TOTALED, and SCRAPPED cars go to die haha. The part you are purchasing is not new, it is used and yes, most likely coming off of a wrecked car that is stacked on top of or under other wrecked cars. But I think that no matter what there are going to be unhappy people because some people just like to be miserable and complain about something. You will never be able to please everyone.
Not very helpful. Son needed a rim for his car. I took him over to Andy's used auto parts based on a recommendation from an auto parts store. NEVER will I go there again or recommend them to anyone. The only reason I gave them a 2 star rating is because my son was able to purchase a rim that is supposed to come tomorrow. Well see if it comes.
I like how there are bad reviews about how parts are beat up and not in the best shape but that’s on u for not checking out the part before u buy it all u have to do it call and see if the have the piece u have then u go check it out. It’s that simple u don’t have to buy just cause ur there. U can even try to trow in ur own price and they could give it to but the only bad thing is that they kept calling after I order a part or them and I couldn’t go pick it up cause I was busy but overall good service and stoppp blaming the people just cause ur to sped to check the part before u buy!!!!
One of the worse auto parts company I’ve EVER worked with. The ppl who answer the phone are beyond rude. Bobby first came off nice & sweet when I spoke to him the first time. When I went to order the part he said it would be in the next day. Next day comes they say the part is “broken.” They “order” a new part and said it would be back the next day but wasn’t. It’s been 3 days still no part. I spoke with someone on the phone who stated he couldn’t even give me any updates until Bobby come back to work. I am beyond livid. Pls do not use this company for anything!
I ordered bumper and quarter panel at this store and was promised it will be delivered in two days. Based on this I paid and took almost four days to deliver and even the bumper was torn and the mechanic said that he won't accept but the guy who sold (Bobby) kept saying that he wanted to hear from me. I had called multiple time, went in person twice because to get the part but only thing is a vague promise. Later when complaining another person says that he will deliver but can't guarantee because they are short of staff. My car is sitting in the garage and because the bumper is not available then it has to be delayed. When I went first thing Monday morning, Bobby simply said that he will have it on Tuesday and when calling on Tuesday he says I didn't tell you it will be delivered Tuesday rather it's coming tomm and will drop it for your garage. I am really stuck with this people after taking my money and the disrespect I get from their staff is really bad. I don't recommend anyone to go to this place at all.
I bought a driver side mirror for my 06 Chevy Malibu and the experience was nothing short of amazing! I received great customer service from Bobby,Danny & Quong and I will definitely be back for any parts needed!! Thank you again!
Upon reading some of the reviews I decided not to call them...but after speaking with two other companies and they said give them a try...I'm so glad that I did...I'll agree when I first called I wasn't to happy but when I was told to call back and ask for the owner TIM; man what a difference...after speaking with him I decided to do business with this company and I was very pleased...regardless of what I read I suggest that you call the place for yourself as you never know why people give bad reviews...I'm in Florida and my son is in Maryland attending college; I had to rely on people over the phone...this place was very good to me...
Again TIM thank you for all your help...
While the company itself is good, their customer service by live chat is lousy. I ordered something last week and specifically requested an adapter be added to the kit. The sales rep placed the order and swore it was. Then when I received my receipt, it wasn't on there so I went back into live chat and asked about it. He said to trust him, that he placed it himself. Today I received my kit and the adapter was not in there. Since the guy insisted multiple times it would be there and blew off my concerns, I'm very disappointed in this experience. To make matters worse, I call today and they're not open and I sent a comment through live chat as it instructs you too since they're closed and it comes back as undeliverable. I sincerely hope that once they contact me, they right this wrong.
I don't know if that chubby guy was Andy, but he was a total jerk with me and my girlfriend. I don't know if it was because we were gay or were communicating in Spanish! They have a huge sign "SE HABLA ESPAÑOL" but he seemed lazy about it like he doesn't have a good attitude. He didn't even help us with what we were looking for, and every time I asked him something didn't even bother to look at me. Never recommending or coming back here never again. There are very nice places and with good prices in MD, please don't go here.
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