Michael was absolutely amazing! From the moment he arrived, his energy, professionalism, and friendliness made a stressful situation so much easier. He didn’t just provide top-notch towing service—he made me feel like a VIP. Honestly, the way he treats people, it’s like you’re Bad Bunny pulling up to the red carpet! If you ever need a tow, ask for Michael. You won’t just get help—you’ll get an experience!
Grace was the tow company that came through our roadside assistance service. The driver and service was outstanding. He first tried a few things to see if he could get the car turned running, but when that didn't work did a great job getting it loaded. The driver (sorry didn't catch his name) was very nice and professional. Next time we need a tow, I'll be asking for them by name.
I called Grace Towing and Recovery because I needed a tow because my car wouldn't start. I couldn't tell if the issue was a dead battery, alternator, or starter since my car had been running smoothly just 15 minutes earlier with no sign of issues. I attempted a couple jumps but to no success.
Rigo, my tow driver (who's also a knowledgeable mechanic) called me shortly after I set up a tow and immediately diagnosed the issue as a dead battery after I gave him the rindown. He showed up a little while later, and with his tow truck with a dual battery setup, was able to give my dead battery enough of a charge to get it started in only a few minutes, saving the hassle of needing it towed to a mechanic shop.
Since the issue was only a dead battery, I was able to replace it and get back on the road the next day at the minimal cost of a new battery. Thanks to Rigo's mechanic knowledge and honesty, he rightfully recommended that I forgo taking it to a shop, and because of that, I saved hundreds of dollars on unnecessary diagnosis and work.
If you need towing services from knowledgeable, honest, personable people, Grace Towing should be your first stop!
I got a flat tire on June 23rd and parked my car in my driveway until my new tires arrived on the 27th. My insurance company sent a towing driver from this company to pick up my car and take it to the shop. I sent photos of the flat tire to the shop showing no scratches, and the car had not been moved. Unfortunately, the driver scratched both of my rear wheel hubs, which I only noticed after he left.
After submitting all the evidence, which was a long and difficult process, the driver called me yesterday, claiming he didn’t scratch my car and accusing me of trying to steal his money. He even threatened to take me to court. This is both illegal and verbal harassment. To make matters worse, their damage claim company denied my claim, allowing the driver to get away with the damage. Now, I have to spend $610 to fix my wheels and another $300 to rent a car. The company is protecting their employee’s misconduct, knowing I wouldn’t hire a lawyer, which would cost more than the $610 I’m trying to recover.
The towing driver was intimidating, and as a woman, I fear pursuing my money further. This company is clearly unethical. It is highly unprofessional and inappropriate for him to contact me privately and make such threats. If he contacts me again with similar threats, I will not hesitate to involve the police and pursue legal action if necessary.
Thank you so much for helping me tow my car and handle crazy business dealing with the impound unit! Thank you for finding my car in that crazy car lot! I had my 8 month with me and desperately needed manly help with that! My tow driver was awesome!
Excellent towing service. Alex was super nice, came quickly, and was very efficient. He went above and beyond what we asked to help us fix up our car a before taking it to Carmax. Great guy!
Thank you so very much! Rigo arrived within the time frame. No complaints here! He was pleasant, professional, knowledgeable, informative and Rigo saved me a trip to the Dealership, $$$$. I am grateful especially on a holiday weekend.
They originally estimated to come in 90 mins, but one guy showed up only after 2.5 hours. I have a tire that was completely flat. The guy saw it, but still drove my car (on the flat tire) towards the towing truck. When I asked whether this is going to damage the wheel and do you have a doodle or something to lift it up while moving, the guy drove my car back to its original position, threw the car key at me, and left.
Grace Towing, are you serious? 2.5 hours to arrive when my location is 15 mins away - this is a joke to me for a roadside assistant service. Driving on a flat tire - why do you think I need towing? Throwing at the customer and leaving - I hope your potential customers know how they will be treated.
Tyler was prompt, friendly, informative, and honest. He got me back on the road quickly and saved me potentially hundreds of dollars and a time-consuming trip to the dealership service center. I'm grateful for Grace Towing!
In this day and age of poor and slow service, it's truly a pleasure to find a company that is responsive and provides round the clock excellent service! They are quick to respond, exceptionally courteous and know what they are doing. This is especially rare in the type of business when you are in an emergency situation. They exude an unbelievable level of confidence and trust that you will be taken care of promptly! I can't say enough positive things about them. The owner Michael and his crew go the extra mile...
Yesterday the alternator on my car blew. the first place it was towed to was not able to do the repairs. Insurance arranged for it to be towed to another service location. That’s when Bob called me. He called the first location to find out if I owed them money (I didn’t), he then recommended a place that would better serve me and called them to be sure they could do the work. They can. Now he just called to tell me he had dropped my car off safe and sound. Bob went way above and beyond! I’m so impressed and grateful! I will recommend Grace Towing, again and again. Thank you Bob!!
I had the pleasure of having Anthony from Grace Towing for car towing service today. What a professional and enjoyable person he was for a start of my day! The car has a starter problem, but Anthony was very communicative before arriving, during, and after delivery. I'd highly recommend him and their service to anyone in need.
Had gotten fast and efficient service. The company provides great hospitality and communication, compared to other towing companies I have dealt with in the past. Rigo was phenomenal! He was really patient and explained everything he was doing. They are specialists in large trucks, they disconnected the transmission to be able to pull the truck, I hired other tow trucks in the past and they did not disconnect the transmission. Thank you! I Would highly recommend it if you are in need of assistance!
Best towing company ever! They are professional, polite and have empathy. Came well before the alloted ETA window and kept me informed. They went above and beyond, especially Alex. Thank you for coming to tow my car when the other company didn't show up and was unresponsive.
I had an amazing experience with this towing company. The driver was incredibly nice and only wanted the best for us. Kept us updated with texts and calls when needed. Very reliable driver and someone I would love to do business with again.
I recently had the pleasure of working with this amazing towing company, and I can confidently say that they went above and beyond to provide outstanding customer service. From start to finish, the team at this towing company was professional, efficient, and incredibly helpful.
Firstly, their response time was lightning fast. The driver who came to help me was polite and courteous, and he quickly assessed the situation to determine the best way to tow my vehicle safely.
But what really impressed me was the level of care and attention they provided throughout the process. Not only did they tow my car to the repair shop, but they also made sure to keep me informed of what was happening every step of the way. They even called me after dropping off my car to ensure that I had made it home safely and that everything was okay.
Overall, I cannot recommend this towing company enough. Their customer service is truly outstanding, and their team of professionals is dedicated to going above and beyond to ensure that their customers are taken care of. If you're ever in need of towing services, look no further than this amazing company - they are simply the best!
Graces Towing is the best when it comes to the services they provide. They are extremely reliable and dependable and very prompt. Always ahead of schedule. I am blessed to have met the owners Mike and Mercedes as family owned company that always provides the best tows around at a great price. They also work great with my StateFarm insurance have saved me more than one occasion including today by jumping my dead battery on my back truck on such short notice on Super Bowl night but when all hope was lost when the first company was a no show and no call back, Graces Towing was there to save my day and Super Bowl party. Thank you guys again!
You can't go wrong with this towing outfit! We were so pleased that our insurance company sent Grace Towing and Recovery to our rescue when recently late at night we were in need of their service. Rigo, who is also a private mechanic, took care of us in no time. Strong, competent, and with a warm hearted personality, he transformed what usually would be a stressful situation into a pleasant encounter. Safe, reliable, and efficient! We highly recommend this towing company for residents in Montgomery County, Maryland
Mike was an EXCELLENT tow truck driver! The place we originally were supposed to was closed, and he brought the car to my house without a fuss or a problem. Definitely will use their services again, and request him. Good customer service is hard to come by, so when I get it I make sure I speak on it. Kudos to Grace Towing!
Amazing Service. Had car towed driver was prompt, on time, professional. Driver even gave me a call to let me know he was 10 mins out so I could be ready for him which was a nice touch. Got me quicky from where I had my flat tire to the shop very quickly and safely. Def recommend giving them a call if you need a tow. Will be using there services again in the future if I need a tow.
Grace was contacted by my insurance company's first towing service decided that they could not come to tow me as it was out of their range (this was over 2 hrs after they said they would take the job). Grace contacted me and provided the towtruck driver's contact number-which I called to confirm where my car was. My driver "Dave" was awesome!!! Dave was friendly, listened to me, and worked with me on the towing instructions!! He was also timely-in fact was earlier than I thought he would be! I highly recommend Grace Towing!
I got stucked in snow and mire by mistake and Mike & Rigo this company showed up and they’ve rescued my car back from down near the wood to my parking spot! Thank you both for amazing job! 100% recommended this Tow company!
A few nights ago I had a screw in my tire and I was in a tight parking spot. The driver was very nice he called to give me a notice that he was five minutes out. He gave me good advice on weather or not the spare could be repaired. He went the extra mile and topped off my spare once he saw it was low. Very pleased they were who my insurance sent.
Called grace towing for a tow I initially was gettin the car towed to one place but has to switch the drop off location 2 or 3 times before the car was picked up. Each time I called the staff was very patience and respectful. I have never dealt with a tow trucking staff that was more respectful. After getting the tow the driver was early and efficient with getting the car. The price was cheaper than expected and I will definitely recommend this company!!!
Grace towing and recovery provide exceptional service. I’m in the military and have an important mission to work this morning. The other towing company gave me a 2hour ETA THEN extended for an additional 2hours. I canceled them and my insurance company connected me to Grace towing and recovery. I explained my situation and they sent a driver! I highly recommend this towing company. Thank you!!!
Grace towing and recovery provide exceptional service. I was stranded on the coldest day of the year. So I called to confirm the ETA. I explained my situation of being cold and alone. The dispatcher showed empathy and ensured they would do their best to get to me as quickly as possible. They did exactly that and showed up prior to the scheduled ETA. The Driver Mike was professional and extremely helpful. I highly recommend this towing company.
This is the first public review I've ever written for any business...that should tell you how good they are. After being let down by two very unprofessional tow companies, Grace Towing Company saved my day. They had amazing communication skills, were courteous and clearly cared about my well-being as a person. From the lovely woman that answered my call, to Matthew my tow Angel, who communicated with me his whereabouts and even waited when the impound lot that had my car refused to unlock the gate. He even offered to be a witness for me so I wouldn't have to pay extra fees because the lot was at fault...it is honestly so refreshing to deal with real people who care about you. After he patiently waited for my car to be released he sent me a courtesy text to let me know that my car was dropped off safely. If you have any questions about hiring this company, DO NOT HESITATE. Give them your money and recommend them to your friends...these guys work hard and are so trustworthy. THANK YOU MATTHEW, THANK YOU GRACE TOWING!
We had a great experience with this company last week when we broke down on 270. After calling their office we only had to wait about 25 minutes for the truck to arrive. We were off the road in 5 minutes and at our mechanic shortly afterward. Super polite and knowledgeable, we definitely recommend Grace towing to our friends and family.
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