What clients say about Burdette Brothers in Hyattstown (MD)
Burdette Brothers is truly an excellent and solid shop. They always kept me informed during the process and saved me from a stressful situation of a $17k damage to my car of what I thought would end up being a total loss, but they fixed it perfectly and it drives and looks good as new. Definitely will be recommending them to anyone who's ever in a car accident!
I had an excellent experience with Collision Damage Service. The staff were professional, attentive to all my concerns, and very prompt with communication. Highly recommend!
Excellent service, professionalism, real experience left my car like when I buy it new, They are super friendly, I really had not gone to a place where they would serve me so well and with such kindness 1000% recommended.
Extremely quick turnover. My car got hit and they had the bumper painted and on the car in less than a week. Absolutely would go again (If God forbid my car gets damaged again)
Very rude customer service. My mother went to get her car look at after experiencing a minor collision. Staff just glanced at her and didn’t even acknowledge her reason for coming after standing there for 10 mins. Could honestly guarantee that their actions were racially motivated. Shame….
Edit: She did indeed show up, as I mentioned above. In fact, right after her experience, she called the auto insurance company to cancel the appointment with you all. No worries, we are gladly receiving services elsewhere.
Burdette Brothers does great work. My vehicle was about three weeks old when I brought it in for repairs to the front bumper from a debris collision. The repairs only took a couple of days and the office staff were very friendly. They took great care of my car. I recommend using Burdette Brothers.
I now see why my grandparents bought their car from here decades ago! Everyone was very transparent and the car was very reasonably priced. Chris was great with walking us through everything, as well as communicating clearly and quickly (we were in a bit of a hurry to complete the process), but without pressuring us at all. We were sent by my mechanic, who I trust, and I truly appreciate his recommendation.
1st time customer and would definitely use them again, had a minor accident and needed the front bumper and grill replaced on my truck, they made the process easy from start to finish and excellent craftsmanship. Would highly recommend
We were told to come in today (told yesterday over the phone) we have an oil leak. When we arrived, clearly their was no point calling and making an appointment. They couldn't even guarantee they would look at it today. Thanks for wasting our time. Why did you tell us to come in if you couldn't even start troubleshooting? Horrible customer service. It's sad they were highly recommended to us. But lost our business
Referred to Burdette Brothers after a hit and run . Reviews sounded good so decided not to take a chance and glad I stayed with them. Hats off to Jessi for keeping me updated on the entire process throughout. Doesn’t even look like my car had been hit when I picked it up. Not sure who was behind the scenes doing the work but amazing job.
I came here because it was close to my home. Biggest mistake. The original damage (and first ever to my car) was a dent from backing into a car. The “fix” on my car caused the interior to rust and spread. And the best part is, they thought it would be a good idea to paint my BRAND new car door and panel, a different shade of white. I’ll never go back here again!! Not even to get it fixed.
This tiny country vibe place is full of professional people, very courtious, from the front desk to all the back bones of this shop. Jessi is the symbol of true leadership way to go👍She will take care of all your needs for rentals, and connect you with the correct rental company while your car is getting repaired. The front lady is also very nice and helpful. They let you know the stepes needed so you know what to expect to repair your car .So I recommend Burdette Brothers for both body repair and mechanical needs for your car.
The Burdette brothers repaired my bumper after a collision and they did an amazing job. And even helped me when my trunk was not closing. They are very polite, professional, efficient and timely. I would take my car to them anytime.
Absolutely.. the best experience purchasing a trailer. Mr. Burdette was extremely knowledgeable on what I needed and had the perfect hydraulic dump trailer for my needs. In and out under an hour. Great staff... clean equipment.. just all around wonderful experience. Will have my businesses for life. Thank you very much Mr. Burdette!
If you are looking for a trailer or a used car this is the place. Family owned and operated for over 100 year's. Great service department also. Good people. Called this morning because 2 studs on trailer tire where spinning 😳. They said come in. And I did took care of me right away. Awesome 👌!
Dropped off my vehicle for auto body repair. Was greeted promptly and made to feel comfortable and welcome. The repair process was explained and I was messaged within hours confirming the process had begun and providing a time frame for completion. A+ so far and I'll update it at the conclusion of the process.
Got in my first wreck and Bev over at the collision center was super helpful. Took awhile to deal with insurance but was finally able to drop my truck off two weeks after the wreck. Drop off was super easy with Enterprise meeting me there with the rental. Bev called with an update after they did their inspection and got the parts on order. Even cleaned and washed the truck before I picked it up. Hopefully I don't have any more wrecks anytime soon, but will definitely be coming here.
A great place to buy a used car or new trailer. The service department is top notch. If you ever wondered what happened to all the good, old school mechanics that take pride in their work? They're all here at Burdette Brothers. Wrenching to 50s and 60s music. Always a great experience when I come to Burdettes.
Honest and knowledgeable employees. I have bought 3 trailers there 1 16 foot landscaping trailer, 1 18 foot equipment trailer, and 1 7X12 dump trailer. Great quality equipment. I wouldn't be a repeat customer if they weren't the best.
Repairs were done well and the receptionists were very polite. The only issue I had were the lack of updates. My car was in the shop for 11 days, instead of the predicted 4-5, and I received no updates during the whole process unless I called. Also, I felt extremely uncomfortable when visiting the shop as no one was ever wearing masks.
They are amazing. I was in a bind today travelling home with my 3 year old when I got a flat tire and they helped me out free of charge. I’m so grateful for the kindness they gave me today. They even had toys in their waiting room that my son was thrilled with! Seriously, I hope to pay it forward with how much they helped and how kind they were to us. A huge THANK YOU!!
From the time I walked into the shop to the time my car was fixed (which was fixed the next day), I give them 5 stars. Everyone there was professional, courteous any friendly. They did a great job fixing my car and I was pleasantly surprised that they even cleaned it. I would highly recommend them.
I was on my way to DC and my car started to act up I pull off and asked the first person I saw where the nearest car repair shop was...the first place he mentioned was Budette Brothers and assured me they would be efficient and honest. That's exactly what I got Efficient Honest Quality work. I wouldn't hesitate to refer my friends and family!
Honest and Dependable! The service department has taken care of my vehicles for over a decade now, and it's pretty rare to find a shop that is truly looking out for your best interest as a car owner. From what I understand Burdette's has always been this way - perhaps that is why they have been in business for so long.
Burdette Brothers has been in the business for a long time. I love working with Don Burdette. He is honest, and genuinely goes out of his way to help you.
My husband was looking for a particular car. We gave Done the maker, model, year and approximate mileage. He was able to find a car to meet our requirements within 2 weeks.
Highly recommend it!
