Worst place I have ever been. Not friendly to women. Yelled at me on the phone and told me he would not give me my keys. When I went to pick up my car it has an oil leak that it did not have when I dropped it off.
My husband and I stopped to get gas, while doing so the pump said to see clerk inside in which my husband did. He came back and said that the card kept saying declined. So I went to my account and they did a pre-authorization for the full amount that was on that specific card. I contacted the bank and they said that there is nothing they can do because the merchant (shell) is holding my money. I've called several times trying to resolve this matter and the clerk and the owner keeps playing games. First they said to call on Monday that the owner will be there, I did that and then the clerk said Tuesday (today) in which I was on hold and never got an answer, when I called back the owner said that he wasn't there. My husband called they said the same thing, I called back and the clerk said the owner left for lunch, to call back around 12:30pm or call back tomorrow. All I want is for this matter to be resolved, but they are making it very difficult. I will be reporting this business to the BBB.
I was pumping gas into my car and when I checked the tank I got no gas. I went to ask the Indian lady with a mole on her cheek if she could help but she said that she couldn’t and that it’s too bad for me because I lost money.
I wish this place offer online reservation for auto service. I had been here for oil changes for several times in the past. Labor charge is reasonable, best in the area, and mechanic is always cool too. But lately, it has been frustrating trying to make an appointment. Last time, I called in, gave my info, only to be told I did not have an appointment. No problem, mistake happens, was told best to be there to make an appointment. Tried to make an appointment again on 2/20/2025, went here at 7 PM, spoke to the evening cashier through window, was told repeatedly, "can't help you, call when the owner is here." Okay, no problem again, understand it was the evening hour. Went back the next day around 4 PM, walked in hoping to speak to the mechanic directly, but he must had left already, asked to make an appointment, same cashier repeated the same phases, "can't help you, called owner." Asked when the owner would be here, she said, "I don't know, can't help you." Did not even bother to offer to take my info or move from the counter to get the appointment book, guess it is not part of her job description.
On Friday, August 4 and Saturday, August 5, your pumps were NOT redeeming the 50 cents per gallon I have earned at Giany grocery stores. I went back to Giant and double-checked my Rewards Card. I currently have 562 points.
Called to have a Maryland State Inspection done, spoke to a really nice lady who set an appointment for 8:30am. I showed up at 8:15am only to be told by a gentleman that I was supposed to be there at 8am and that he couldn’t do the inspection. He said 8:30am doesn’t make sense and they wouldn’t have told me that because someone else was getting an inspection done and it takes 1.5 hours. This makes no sense at all…They clearly double-booked and he just lied about the timing for some reason I can’t fathom.
I asked him if they could scan the car because the check engine light came on, and he seemed even more annoyed and told me that it would cost $250. I’m at an auto parts store now using their code scanner for free. I don’t know who hurt this man, but he needs to stop taking his frustrations out on strangers.
I highly recommend this place for MVA inspection. You will get a thorough analysis on your cars current condition. The staff is friendly and schedule was on time.
I had my tires rotated. When I went to drive away, the car lurched and the wheel almost came off. They never tighten the lugs on the right front wheel!
Came here for help changing out my tire because I had heart surgery and can't do it on my own. The mechanic on duty turned me away and just said sorry I can't do it. Had to go to Exxon up the street where they helped me.
Today mrg I tried to fill gas at a pump went thru the whole process paid thru my card but the fuel didnt come out and it said thank you for shopping so I went inside, told the lady at the place that there is some problem with pump directly without checking she was like u want to pay here or outside but I was I did not get any fuel. She went on saying card must not be accepted so I told her I have always used this card. Then she very rudely was like what do u want me to do. That is customer service. If u dont want to work there just leave why even sit and warm the sit unnecessarily. Pathetic early mrg response.
Very convenient available early morning hours. Went to see them for slow leak on my tire. They were quick to plug it up and have me back on the road. Fast and friendly service.
I called Aspen Hill Shell to make an appointment for my MD state inspection while I was in Silver Spring for a Dr Appointment. Unlike other places, they gave me the same day appointment with flexible time slots to make sure I can make it after my Dr App. The inspector was super nice and finished the inspection in a timely manner. The staff was super nice and once the inspection done I received an email with full details. The written inspection was even more thorough, and they measured everything and checked all boxes. Their price is reasonable and they are not there to take money for things you don’t have to pay. I highly recommend this place for MD state inspection.
Good work at a fair price. We have been going to Aspen Hill Shell for nearly 10 years. JR and his team are always friendly and courteous, trustworthy and honest. I recently bought a used car so need an inspection. I made an appointment, they took the car on time and it was ready when promised. I highly recommend them!
Considerate, Good Folks that work with You. Appreciate JR and his team. My Chevy is very Special to me. Realize that repairs are expensive, work and save to go somewhere that I can trust the work and fair with costs.
Rip off, even the guy Billy was quite ok , I went to check if my ac drain hose is clogged , at the end find out that is not, and everything is fine . In this case I did not had to change anything or to repair something, I was charged $98.76 for Labor , for 1 hour, actually were 50 minutes . Seriously 98.76 ?
My wife and I have had our cars taken care of here for over a decade and JR is always friendly, considerate, and willing to work with us on the schedule.
love to go to shells on Tuesday Premium gas the same and if you use your fuel rewards card you earn 10 cents off next time you use your fuel rewards card.
My family has gone to Aspen Hill Shell for nearly 17 years. JR and his team are always available to help and they are completely trustworthy and honest. I highly recommend them and am so grateful to be their customer!
I've been going to Aspen Hill Shell for everything from gas to brake replacement for two decades now. They are honest, and they don't hesitate to tell me if I can get a better price elsewhere. The service is unparalleled and refreshing. I highly and enthusiastically recommend them for all your service needs!
Went in for inspection, the shell on the right where the dunkin donuts is, because the other one to the left on aspen hill road was very busy. The Indian guy told me first that it would be $75 and I said yes. Came back later and then he told me he would charge me $25 extra because I don't know how to speak English. Then he ripped my inspection paper in half and he did not want to give me the keys to my car and threatened to call the cops. What great service.
Called in spoke to JR was told has no availability for md state inspection till tomorrow has a possible inspection spot open for same day but I live too far 15mins. I'm a car dealer that just opened up shop in md looking for a local place lost a lot of business.
My service with James J.R. Rosenberg was one of the most unprofessional experiences that I have ever had. He not only attempt to over charge me for a repair to my car (I know because I got quotes from other repair shops) he became combative and disrespectful as if he couldn't care less about the business is was bringing to the establishment. I will only ever purchase gas from here do yourself a favor and get service done somewhere else with fair prices and do your homework so that he does not pad his pockets at your expense. I will be escalating this issue further up the company ladder!
Superb one.. Went for my 2003 car MD inspection. The guy was nice and interactive. Went early morning Monday, it took him less that 45 minutes to complete the first round. He gave me genuine reasons when he cant pass my car (new brake pads required and foggy light). I knew they needed replacement. He gave me a quote to fix these, which was a bit higher. Also told me I can get them fixed anywhere..
I got the them fixed at 30% less price else where, and went for second round of inspection. It was done in 10 minutes... pretty quick. haan. and I got my certificate. HURRAY!!!
One star removed just coz it was a bit pricy for repair. Else all good. Will recommend to all new resident friends.
