What clients say about Euro Parts in Clarksville (MD)
Extremely poor customer service. Called and asked about a bumper that I saw on line. I asked condition of bumper and was told not Insurance quality . I said what does that mean? I asked could you put eyes on it? To explain condition. Was told no. I asked could I get the hardware for the bumper if they removed was told no. Guy said something of nature its a 150 dollars. Idc what the price is from a 1dollar to 1500 dollar a sale is a sale. But if you dont care about selling auto parts. Then close your doors.
Called to attempt to place a order on parts to our shop,I just asked do they deliver to Waldorf Md first thing guy says is I’m not coming all the way out there for a $75 order. Had no idea what we were going to order from them just not the right attitude to be in the business. Lost a potential customer today
I only have great things to say regarding my experience. My son’s car was totaled in an accident and I wound up calling them to inquire about salvage value. They were very responsive and got me a good price while helping set up the tow from the lot where it was incurring fees since the accident. These people were life savers and I even have to give a shout out to their tow company ec towing who drove my son to a bank because the tow yard wouldn’t accept a credit card and only wanted cash or cashiers check. Good people for sure. Highly recommend.
Crooks, bought window regulator that was defective. Called them right away to return, I was told that the person who took my order is not there and that they will call me back. The same happened 3 times and I opened a dispute with my credit card. I understand that used parts are exactly that, “used parts “, however they come with a limited warranty and a reputable seller will take care of a paying customer when the part is defective. Unfortunately Euro Parts Jessup are not . Will not recommend it to anyone.
In a situation like that everybody is loosing $$$, I ended paying twice for labor, I shouldn’t pay twice for part as well.
You know I'm not one to bash anyone's business it is what it is. Sometimes you take the good with the bad sort of speaking. My experience was totally bad customer service. I specifically ask for a ECM/PCM computer for a 2000 Honda Accord LX 4dr sedan 3.0 V6 and the mechanic pulled the wrong part. And called and went back to exchange for the correct part. The owner manager whom ever he was flat out refused to take it back and give me the correct part. I never asked for refund just wanted the correct part. He was rude and nasty at some point. He had the nerve to hang up on me. That's no way to treat your customers. If you wrong you wrong confess and do right by your customers. So don't purchase anything from rude and unprofessional business like that. I'm done
We constantly deal with multiple recycle yards , we always call to get what we need and they have it or do extra to help us find what we need even with other locations from engines to body parts
Flor is our contact and always gets us right , customer service is always exceptional and helpful
Will continue doing business with Europarts
Great yard to work with, got a sonata mirror and it was a the wrong one, took it back. They traded me the right mirror no problems. Both people that work at Euro Part seem very knowledgeable with the parts.. A+
Not only are the employees rude, but management is just as bad. The man tried to argue and talk down to me telling me what I need to understand. What You need to understand is better customer service. Do not waste your time here
Wow what can I say about this place I love the honesty I love the devotion to the customers if for.some reason I can't find a part they always refer me to someone that can help however I usually find what I'm looking for thanks euro parts I'll always appreciate how trustworthy and dependable you all are to the public 😉
Called about a engine and talked with a very nice young lady after giving year make model as well as vehicle identification number i was told they had the engine in stock that i needed was told there were 2 ways to pay online or meet the driver and pay at the shop the next day i tried the online payment in the email they sent to me and the form had another customer's info on it i kindly told them id rather pay at the shop ..The next morning i called Euro Parts to check and see what time i needed to meet the driver and pay this is were things to really turned bad the man who answered the phone wasn't aware of what was agreed too on the payment method and accused me of lying and called the young lady on the phone to confirm are agreement and not only yelled at me but yelled at his co worker while on the phone with me then cancelled my order and hung up on me after i explained that as a customer i didn't expect to be treated in this manner or did i need to hear him reprimand his co worker in front of me i called back and make sure my order wasn't being cancelled and the guy answered telling me i need too admit i was wrong and he would send out the engine and after that they sent the wrong engine after i gave all info the day before of what engine i was looking for even if it were the right engine this thing was badly rusted and smelled burned wasn't even the right year I'm so glad I didn't pay online because i doubt i would have gotten a refund after the way i was treated i would never do business with these people again
Poor work ethic, pathetic customer service, waste of time and money. Save yourself the headache of doing any kind of business with these folks and look elsewhere for the parts you need.
I have dealt with these guys numerous times, and they have always been rude and unprofessional. They do not call you back when they promise to do so, and they tried to sell me parts that were mangled by the parts pullers. Avoid this place at all costs.
