As always, service was professional and completed in a timely manner. Every vehicle purchased since 2005 has received the same expert professional service. Staff are outstanding, the service department techs are extremely knowledgeable and the biggest reasons why we remain a members of the Autowerkes family.
Have been going to Autowerkes for over 35 years since brothers were running two bay shop in Towson. Past ten years prices have increased while service has declined. Visited last month got estimate on my sl for over $3100 and fixed myself for nothing. Dropped off my bmw x5 3 days early for one diagnostic airbag light. Was not touched for three more days. Picked up nothing done.
This was my first time using their services. They replaced the engine mounts and replaced the seals for front differential on Mercedes W221 s550 4matic. They did an excellent job. Mike at customer service was great and all staff were very courteous.
I scheduled for an oil change and the morning I was dropping off the car, the radiator sprung a major leak. AutoWerkes evaluated the issue and replaced the radiator the following day. That is, fitting in the repair immediately into their workload. I purchased the BMW 335i from them in 2016 and they continue to be my sole source repair shop. Excellent service, extremely knowledgeable, committed to maintaining the car, and I enjoy working with them.
Known Sergio, Marcelo & their team 20yrs+. I've purchased multiple vehicles plus trust them with high end exotics. From BMW to McLaren and Porsche, Ive trusted them with all. Highly recommend
Absolutely the best service AND sales in Harford County. If you have a European vehicle, this is the only place you need to go to for regular service, looking to purchase, or to trade in. Marcello and Sergio and their team are not only extremely professional, but are a wealth of knowledge when it comes to European vehicles. They've been my go- to store for the last 24 years and are conveniently located on Bel Air Rd right in Fallston. I highly recommend Autowerkes
Brought my 2016 mercedes gle350 in numerous times(within 6 months) to have things fixed and preventative maintenance done. The 2nd before last time was to to have all 6 spark plugs, 6 ignition coils, and to have the upper camshaft covers resealed due to them slightly leaking. Car was throwing a p0301(misfire,cyl 1). 5000 miles later, the car is throwing a p0304(misfire, cyl 4). I dropped my car back off to have them tell me its a vacuum leak, in the intake manifold on cyl 4. I said 'you guys took the intake off, to do all the work 5000 miles ago', and they quickly responded that they had no need to remove the intake manifold to do that work. Quoted me another $660(the repair prior was $2500), i told them to park it, and ill come get it. I scheduled with another shop a week later, and what do you know...the intake manifold gaskets were shot. The shops owner said 'didnt you say that the other shop resealed the upper camshaft covers?', i replied yes, and the owner immediately said 'you have to remove the upper intake manifold to get the one side off...'. I responded that 'i know, which is the reason i didnt want to do the job myself, plus they charged me 5 hours labor to reseal the upper cam covers'. I could have removed all the components in the way, minus the upper intake, in 45 minutes. I know this because i already replaced the camshaft solenoids, and the thermostat prior to you guys ever touching the car. I thought these guys were honest, and everytime i mentioned something to mike, the service manager, the response was always condescending as if i dont know what i was talking about. Mike, i know more than you think, and i know you lost my buisness with your attitude towards me and your shady work practices. Honesty goes a long way in your field of work, do better.
My wife are always happy to give our most precious to Autowerks! They are true professionals and they make us feel important every time we come there for service.
I’ve gone to Autowerkes twice in the last year for various work on my VW Tiguan. Not only are they the most reasonably priced in the area, the work is quality and the technicians are very knowledgeable. Every person I’ve encountered there has been friendly and helpful. I have also always been given next day or same day appointments with quick service. I will continue to visit Autowerkes for my VW needs.
Jimmy is the greatest. In fact he should be called Jimmy The Great! He really took care of me and helped purchased my car. His Customer service amazing. If you got on Autowerkes ask for Jimmy!
Reliable and knowledgeable techs and friendly workers. It is my place to go and leave my expensive car in their care because I trust them. Always a pleasure to do business with them.
Last November when my car got totaled unexpectedly and I was looking for cars to buy to replace it. Mike from Autowerkes showed me a 135i he had. Mind you prior to this I have spent thousands of dollars at Autowerkes and I was a loyal customer for many years. At first I thought I struck gold , this car seemed to be taken care of by a mechanic and a shop I trusted but this could not be further from the truth. Upon not even a day from purchasing the car the transmission started to slip from 5th to 6th gear, when I first brought this issue up to Mike he seemed to note that it was due to the way I drove even though I only owned the car for about a day, he insisted on a 800 dollar service which I declined. I later submitted a complain and the owner said he would help me out. I then took the car back to them and they had the car a couple of days, they allegedly did the service Mike was gonna charge me for. When I came to pick it up they told me the transmission never slipped while they had it, and they tried to tell me that I have to drive it in sport mode for it to not slip. Immediately after driving off the lot it slipped again even in sport mode. I took it to another certified bmw mechanic and they said I was fed a bunch of lies by them . When I told them who sold me the car they were astonished that it was Autowerkes, as apparently they try to keep a pristine reputation. I was told I needed a new transmission after they test drove it and the car now slipped in 5th gear as well with a loud screeching metal to metal sound. For a while the car just sat in the driveway because i couldn’t afford it, and only recently we decided to put a transmission in because it was a shell without one, that costed around $4500. Even after that point the car has been nothing but issues. I’m upset that I was lied to by people that I trusted and had been a loyal customer of. This makes me wonder what else I was ripped off by when I took my car to Autowerkes. Do not trust this shop, don’t trust their mechanics, if you buy a car from them get a pre purchase inspection !!
I love Autowerkes! Everyone there is very friendly and knowledgeable. They also have a quick turn around time for getting work done on your car.I highly recommend purchasing your car from them and taking your car there for maintenance .They are honest, easy to work with, convenient to get to and very friendly. I have nothing but good experiences with them.
Consistently an excellent experience at Autowerkes. Great service, great staff, honest, transparent and they keep my cars in tip top shape for a reasonable price.
We have been going to Autowerkes since the 90’s and will continue to as long as we are driving. We buy our cars here and only use their service technicians. They are beyond top notch and what sets them apart is their amazing customer service. They aren’t satisfied unless you are happy! Truly the best in the business.
I thought things were good here. After spending over 6k an issue that I paid for 2 months ago turned out to be not fixed, which was the drainage problem where water leaks in on the passenger side. I called Mike and he told me to bring my car in, the trust is ruined. Additionally they quoted me 2k to replace my air conditioner and I found that a piece to my air conditioner had been unplugged after they worked on my car. My system was recharged and it only costed almost $200 somewhere else locally that included the diagnostic test fee. Wow. Also my cruise control signal was perfectly fine prior to my car getting worked on. That is broken. What a disappointment.
Great communication and very friendly. Got the job done super quick as well. After spending close to a grand on repairs though, thought they could have at least run my car through the carwash. Would have been that little extra that went a long way.
I have been a customer of Autowerkes for 17 years. They have serviced my last four cars (2 MBs and 2 BMWs) three of which were purchased from them. I am shopping for a new car now. One guess where I will buy it. That kind of loyalty isn’t built with one encounter, but over years of positive interactions. Thanks, Autowerkes!
These guys are straight shooters and know their German cars inside and out. We’ve been going to them for the past 10+ years (already?!?) for our BMW & Mercedes purchases and maintenance - never steered us wrong (sorry for the pun) and pricing in right in line, if not better, with what anyone would expect when owning or repairing cars from ‘the Father Land.’
Autowerkes has always delivered quality used european cars to me for close to 20 years and about 5 cars for a fair price. service is superb. Marcella and Sergio run a good business that should satisfy anyone.
My friend recommended Autowerks to me and I’ve been bringing my Jaguar F-Pace here for about 2 years. The people are always very knowledgeable and prompt. I have no complaints and will continue to all Autowerkes to service my vehicle.
I have been using Autowerkes for 18 years- it’s a 60 mile drive from home, and it’s worth the trip. I trust them implicitly with my Porsche, and the work is always perfectly executed and the pricing more than fair considering it is for work on a pricey German car. I have had two other cars serviced by Autowerkes over the years. I have even purchased a car from them. I feel like they are always going the extra mile to take care of me as a customer- it’s like taking my car to family !
Autowerkes has great customer service! Always polite and informative! Took my car for an oil change and they also looked over all other items … they looked at the cabin air filter and actually told me it looked brand new and didn’t try to sell me anything I didn’t need! If you have a German car and don’t take it to Autowerkes, you should!!
The staff at Autowerks continues to do an outstanding job. My husband and I are long time customers. They have serviced many cars for us over the last 25 years. The staff is knowledgeable, professional and honest. Thank you for being there for all of our car needs.
I was recommended to Autowerkes in Fallston, MD by a friend who has purchased over 10 vehicles there—and now I understand why. Autowerkes has earned my trust and continued business thanks to their quality service, unmatched value, and honest approach to car care. From the moment I walked in, I could tell this was a shop that genuinely values its customers. The team took the time to explain everything clearly, offered fair and transparent pricing, and treated my vehicle with true expertise. It’s rare to find a place that combines this level of professionalism with such authentic integrity. I highly recommend Autowerkes to anyone looking for honest, high-quality automotive service at a great value.
Took our 2018 Tiguan in for detailing and when we returned to pick up our vehicle, my husband and I walked right past it! It was so amazing that we didn’t even recognize our own car ! Everyone who works for autowerkes is personable, knowledgeable and outstanding ! Highly recommend!!
I had a wonderful experience at Autowerkes. One of the owners took me on a test drive and during our drive he listened to me as i shared what i was looking for and when our test drive was complete, he pointed me toward the perfect car for me. I was taken very good care of from start to finish and it was by far my best car buying experience.
I came to AutoWerkes on Saturday to look for a new car not only because of good the reputation, also, my friend Tim works in the auto shop. He and the manager Sergio helped me find exactly what I was looking for at a price I didn’t think was possible! Everyone was so nice, and the paperwork was surprisingly easy, I was in and out in 10 minutes. Fast forward 5 days, and I am the new owner of a beautiful Jetta!!
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