What clients say about Churchville Automotive Diagnostic Center in Churchville (MD)
Simply the Best!
Honest, caring, trustworthy family run shop. From once working on Muscle Cars to the latest and the greatest, Churchville Automotive Diagnostic Center works hard and long hours to help their customers keep their cars on the road. The staff and mechanics work with their customers and take the time to explain the repairs and costs along the way. If they tell you you need work service work done, rest assured they are telling you the truth and it will be done to perfection by their skilled ASC Certified Mechanics, an Italian American family doing it right! From their family to yours, an auto repair shop you can trust for all your automotive needs!
I scheduled service last week to have my AWD looked at Tuesday (11/11). I dropped my car off Monday afternoon so they would have my car all day Tuesday in hopes they’d have it fixed end of business day. By 3pm I hadn’t heard anything so I called to get update. Lady on the phone said they were still looking at it but would call me when they had an answer. I never heard back so I stopped by around closing time 5pm (on my way home) and they told me they figured out the problem but would have to order the part. I was told then to come back end of day tomorrow (11/12) to pick up and would be ready. No response from them all day today. I called again around 3pm, and the lady said they had the part, but needed to be installed. I asked if it would be done by close today and she told me yes. I came back around 445 and she stated it was installed but needed programming. I told her no problem as I had work with me, and would wait patiently in waiting room. She came out again maybe 530pm or so to tell me 10 more minutes as they were waiting for codes from manufacturer. Finally at about 630pm the mechanic/owner? Came out to tell me the dealer wasn’t answering phone to get the codes, and asked if I could bring the car back again tomorrow. Lack of communication, dishonest information when communicating and getting the run around for over 2 days now with no results. Will not use again.👎🏼👎🏼
To reply to your response, if you know electrical and this kind of work may take days you should preface that at drop off. I dropped the car off Monday night and did not get back until Thursday night. 3 days is absolutely ridiculous. I received no phone calls over those 3 days to state “hey it’s taking longer than expected, etc” in fact you guys told me Tuesday evening when I came to see if it was ready for pickup that it would be ready end of day Wednesday which it was not. Then I called again Wednesday afternoon after not hearing anything all day, and the lady on the phone said it would be ready by 5pm Wednesday. I came up there sat around for an hour and half and still wasn’t ready. You guys are incompetent, unprofessional and are just making up a bunch of excuses to justify your wrong doings. Own up to it. You’ve lost my business going forward and probably many others after the numerous public reviews I’ve posted including BBB.
Disappointing service. I went to Churchville Automotive based on good reviews and because I prefer to patronize local businesses. Unfortunately, what I received was poor customer service that vastly outweighed the work of a knowledgeable mechanic. I dropped my vehicle off for service on Monday night for service on Tuesday. At 2:00 pm on Tuesday, it still had not been put on the lift. They kept it all day Wednesday and then again all day Thursday. When it was finally done, I was given a bill for more than $200 over the "maximum price" they quoted. I was never contacted about the price increase or unauthorized work they performed. Unfortunately, being a small business, there was no one to voice my concerns to "up the chain". I will never return and caution everyone else to do the same.
After submitting my complaint through the BBB. The shop refunded me the difference in price and offer apologies.
Fantastic experience with the crew and mechanics at this local shop! I was having a problem with my 98 Dakota where a previous shop had completely stripped a spark plug when doing a tuneup. On the phone the mechanic, whose name I didn’t get unfortunately, assured me it was a simple fix and that he could extract it. Within a few hours, he had successfully extracted the plug and had the truck running well and charged a very fair price! I’ll definitely be back! And I’m glad that my coworker recommended them! They were very professional, courteous an knowledgeable! Thanks
Chris
The best car all service place you will find. Family owned business. Very nice people, all of them. They have a great team, they are incredibly helpful, and, most of all, they are ALWAYS HONEST. They won't try to inflate the prices, they won't try to make you fix stuff that doesn't need fixing, and they will always work with you. We've been servicing all our cars with them for 14 years. If you have a warranty plan, they work with them, too. I have an Audi A8, my husband a Civic, and we wouldn't dream of going anywhere else.
2/6/24 Update: I was just there again, today, for a check engine light on my Audi. Instead of blindly charging me for parts and labor I didn't need, they took the time to check my engine, and it turned out to likely be a false sensor reading. Once again, they prove they are honest people.
Churchville Automotive & Diagnostics are ripoffs.! They gave me a price after they took my car apart, then when car was ready for pickup , they added $200 more dollars for a part I supposedly didn't need in the beginning. Then, the 'Master Machanic' owner was gonna charge me over $150 to replace all my hoses when all I needed was $1.60 pack of rubber connector valves. That's probably all he was going to do too, but thank goodness another shop was truthful and told me that the rubber connector was dry rotted and I could just buy a pack of them and replace it myself. They saw my ignorance and took advantage. I had been to them several times before this incident, and I really thought they were an upstanding family business... but I was wrong.!
From: Port Deposit, MD.
I have been using this family owned business called Churchville Automotives for a couple of years now with my car needs and they have always been super helpful.
Sharron goes above and beyond to make sure that all my needs are addressed and Dominic makes sure that my car is in perfect condition after the repairs are made. Just recently, I needed an urgent appointment as something was not right in my car and they pulled me in even though they were heavily booked. Thank you for all the assistance and hard work.
Must recommended if one is looking to get their car fixed in town.
Awesome auto shop! They only fix what’s wrong with your vehicle. Will not oversell you. Super friendly folks. Explained everything in detail. Will use again and recommend this shop.
Very positive experience with Churcville Automotive Diagnostic. They replaced truck battery about 8 months ago. Recently the battery started going dead. I took the truck back to them and they checked out the truck electrical system and replaced the battery at no charge. They are very honest and want to have satisfied customers. Will definitely use them in the future.
Very nice family owned business. They worked on my diesel f450 dump truck and did an amazing job and a lot of work to get it to pass inspection. Super friendly and very fair prices.
Made the mistake of dropping my car off at a different place for a flat tire. Should have just come to Churchville Automotive first. Been here a time or two over the years and they are friendly and do their best to save you money where they can. They went above and beyond to solve my issue and stay in communication about the process. I will be back regularly.
This is definitely going to be my new Auto shop. My wife dropped off our vehicle last minute and they were able to do all the work needed. Owner stayed 45 minutes after they had closed to help me get through card issues while I was 800 miles away. Most places wait 5 minutes and move on to the next customer. Sharon stayed on the phone the entire time until everything was resolved. Our car runs absolutely great and we just dropped off my truck since this is my new shop. 100% recommend. BEST customer service I’ve had.
My car broke down and they had it on the tow truck in less than a half hour and ready to be picked up that same afternoon. Customer service was great and very reasonable prices. Highly recommend.
Just wanted to give a shout out to these guys... and a gal. Been getting my cars worked on here for years. They are open and honest and that’s what I look at when dealing with a company. This is also a family owned and operated business. A plus for me every time . I get my oil changes done and ask them to look around to see if they see anything that doesn’t look good. Peace of mind. That’s what I like. I do believe they also do local towing so if I break down anywhere know that I will be calling. Thanks for the quick tire change over the other day. Five⭐️⭐️⭐️⭐️⭐️
I have been a customer of Churchville Auto Diagnostics for 20 + years . They always work to get you an appointment and ussually that day if possible.Nick and Dom explain the issue they found explain and leave you options. I live for cars and talking to Nick esspecially and Dom I agree with there annalysis and you just sense honesty and pros who do the correct thing.
These guys always help out. I have taken quite a few vehicles here for work and haven't had anything to complain about. I actually had a different auto shop skimp on some repairs, I took the vehicle to Churchville Automotive and they wrote up a legal document stating the other shop did faulty repairs and charges for repairs that were never done. Excellent work for Churchville Automotive.
Great service. Im disabled. My van is set up so i can get in on my scooter and drive. They fit me is the same day. Had someone jump my selinoid to get me there. Friendly. Great prices. Down to earth ma pa shop. Highly recommended.
We took our daughters car there to be inspected. Huge mistake. It failed for a list of things. My daughter questioned how the exhaust could've possibly passed because her father said there were holes in it. Dominic said it was fine. We fixed everything but the muffler and took the car back 2 days later. They tell her the exhaust will fail now even though it didn't the first time and that it all happened in the past 2 days. We refuse to pay the 25.00 reinspection fee and take the car home to fix the exhaust. Now on the last day for it to be inspected the blower motor fails this time which didn't fail the first time and she's 500 miles over the driving limit for temp tags. Not to mention the dozens of screwdriver stabs on the bottom of the car and her headlights aim in two completely different directions but they passed just fine. I highly recommend steering clear of this place. They seem to have no clue on how to properly inspect a vehicle just squeeze every last penny out of a teenage girl. We'll be reporting their business practices.
I have been using this shop for the past eight years for all my automotive needs. Five stars all the way; great customer service; excellent diagnosis; Fair price. DJ and Nick are the best mechanics in town. 👍
“” false! Just like you didn’t stick your tools through my condenser. Well guess what? I still have the snap on tools you jammed into it.”” I would gamble to say if you search your records you will find I was and you conned me. Anyone who thinks my review is false check the other hundred reviews I have.? typical con man answer. Yeah a guy who has everything to lose a brokerage. Notary, two letters from the governor saying my word is good..
Went in for a Freon charge on my car. Whole system was brand new. Week later was 850 and a screwdriver stuck through my new condenser and no ac horrible people avoid like the plague
I took my car in to have a simple problem fixed. Two days after picking my car up, the same problem starts to happen along with some new systems. I want car towed back to this shop for them to tell me I need over $800 of repairs. Of course, I get 2 second opinions from Aberdeen Auto care and Precision Tune and they both said it is very likely they could of caused the problem that they are saying I know have. I wouldn't recommend taking your bicycle to them. They are going to scam you.
Always cheaper than Mr. tire. Recently Mr. tire quoted me $750 for a radiator change. Using the same radiator replacement, these guys did it for 550. When I told him I wanted a cheaper they worked to try to find it used from a junkyard. They weren't able to but at least made the effort. I have come one year before when Mr. tire quoted me double the price for a timing belt change. These guys are an honest family institution
Never again.
These guys used to be my go-to but after I bought my Mom a car from here and then had to sink an extra $1000 in to repairs at their shop, that didn't fix the problem, I am done. There were several other little things that I overlooked over time but I'm thoroughly finished with this shop now.
I just bought a car from them and they said the car was md state inspected when I bought it... Well actually I had illegal tint on the windows got pulled over twice, the brakes would go to the floor and the car would drift at stop lights.... then my back passenger side door wouldn't open from inside or outside...... and then I had a miss in it, and they claimed they had fixed it well the car kept missing like before.....
