What clients say about George's Custom Towing in Cardiff (MD)
Terrible company, only in it for profit. Had a bad accident at the beginning of the year caused by icy conditions and had bad coverage at the time. Didnt cover the vehicle and unfortunately I was out of work, so this company had it at their lot for a while. I get hit with a notice of disposal of an abandoned vehicle. I knew because it wasnt paid off, finance company would try to repossess and so I cañlee georges and attempted to work out a payment plan to grab my car outta there and fix the disposal notice. I called on a thursday and was told they would call back within a day. Next day comes and no call. Called again, they said they would encourage the gm to call ne back asap as I reiterated how important it was to get that car squared away. Still. No. Call. I called multiple more times through the weekend and finally when I called on monday, instead of a call from the GM, the receptionist lady called me back with a plan to pay some now and a payment plan later. Then calls me back literally 30-45 minutes later saying oh I’m sorry repo company is on the way with all the paperwork, so only way you can get it is if you pay all of it upfront right now and tow it out today. So they seemingly intentionally put me off until they could force me in a corner to get over 3000 dollars off me. Would rather hand it to a repo team for full price up front than help somebody from their community out avoid financial death for the next 10 years. Because its expensive to let a car sit around in a spacious lot apparently…. Smfh, these companies are so predatory. If you ever find yourself in a bad situation with a car you dont know what to do with sitting in one of these tow lots. Pick it up and literally drop it off one block away. Its better than leaving it in a predatory price gouged tow lot. These people are unbelievable
This shop should be studied by scientists as an example of how NOT to run a business
I brought my car here for custom work, and I swear on everything holy, I think these people performed some kind of dark ritual on it instead. My car went in for a simple job and came back looking like it survived a bar fight behind a Walmart. The paint? Patchy, lumpy, and somehow three different shades of “I give up.” It feels like they mixed the paint in a dirty cereal bowl. Parts of it were literally dripping. DRIPPING. My car looked like it was sweating. Inside the car, it smelled like someone microwaved fish in there. Why? What were they doing? Why does my dashboard smell like lunch break trauma? When I asked for an update, these people fed me more excuses than a cheating boyfriend. “We’re almost done.” “We’re missing a bolt.” “A dog ran through the shop.” “Our painter’s cousin borrowed the sprayer.” Every time I called, the lie got more creative. At one point I think they tried to blame Mercury being in retrograde. And the price they charged? Highway robbery. No — interstate, cross-country, ocean-to-ocean robbery. For this kind of work, they should be paying me for emotional damages, cosmetic damages, and whatever spiritual injuries my car suffered. If someone asked me whether to take their car here or throw it into a volcano, I’d say go with the volcano — at least the volcano won’t lie to you and pretend it’s doing “custom work.”
This place is a menace to society. Avoid like it’s leaking radioactive sludge.
they do not care about your vehicle after a accident took them 6 hours to pull my car out from the side of the road dragging my whole passenger side against trees and ripping my exhaust off carelessly dragging it over a guard rail with improper truck. requested them to not start my car after handing keys over and still seemed to start my car and lock my motor up. i would never allow these people to handle towing my car or any of my needs they do not care stay far away !!!!
Only positive things to say about George’s! We were stranded last night with a flat tire. We waited 3/4 hours for our insurances roadside assistance program to help us, but it seemed no one was coming. I decided to call a local place, around 10:30 PM and they picked up instantly. They dispatched Chris to our location and he was there within 30 minutes. He was quick, efficient and extremely helpful. He was also able to back up into our skinny little driveway like a champ. The price for the tow was certainly reasonable as well. He gave us a great recommendation for Hartford Tire and they were able to have me repaired and back on the road in less than 24 hours. I can’t thank Chris enough! I definitely recommend George’s Custom Towing.
First time using this company and we are extremely pleased with our experience. For one, our driveway is almost 400 yards long, with hills, turns, and even a narrow section between a telephone pole and trees. Chris showed up and navigated the driveway like a champ, in reverse the entire almost 4 football fields trek back to the the vehicle we were having towed. An exceptional gentleman, with such a professional demeanor, he was able to have our ride on the truck in no time. Courteous was an understatement, and laid out everything he was going to do, where he was going, and what to do at the drop spot. Chris left no detail unturned, and it just really made everything easy and simple. Chris is the epitome of how every company should work. Thank you so much for taking care of us.
Wonderful customer service answered phone immediately, had car on tow truck within an hour of my call, Driver was very professional pleasure to work with this company highly recommend
I've had to use George's twice in the last month. Both times, the truck was on site within 20 minutes. Lets be honest, getting towed sucks, but this crew has made the experience as pleasant as possible. Chris and Robert were both excellent, professional, and friendly. I would recommend this company to anyone in the Harford county area.
My car broke down, I called AAA for a tow, and Chris from George’s Towing came to help. I’m making this review for him specifically because he was so nice and helpful! Thank you again!
$865 to tow my daughters car after a collision roughly 8 miles. Towed it in 5.1 after 2pm and we came 5.6 by 10am. Hoped by signing over the title and paying cash we would be cut a break but nope. So not only did they get paid for everything down to disconnecting the battery they also now get the full scrap value of the car. Talked to others in the machanic/towing company who said they are known for ripping people off and it surely showed it. Just took 3 weeks pay from a 17yr old who even tried to do the right thing on Friday but was shot down and told we were SOL till monday forcing the additional $195 weekend bill, since they hit with you $65 right at open. By my math $65/ a day for 5.1-5.6 = $390 + atleast $65 to disconnect the battery so $410 to tow it in. Disgusting.
AAA gave me a 2 hr wait time,,, I called around for local to my breakdown.... George's Custom was local, gave me personal attention and understood my panic. They were extremely considerate and patient with my needs (they treated me as a friend not a stranger) and got to me within 1/2 hr. The driver was professional, quick and extremely courteous (even opened the door for me)! I will call them for myself, my family and friends!!! I trust them 100%!!!
Fast service but $250 for a 1.5 mile tow thats just crazy I even paid cash to hopefully get a deal. I definitely won't use again. Update I talked to there office person after the seen my review. She said that if the the óthere is a set price they can't control the price. This is a half truth the state set's max prices just for this reason. The problem is I called George's not the police. The troopers ended up on seen about 3 min before the tow truck the requested a accident report so they could over charge me saying it was a police call. It's sad because my family have lived in the area from the 70s and given them work in the past. They are a mile from my home. But will never get another penny from us again. Great job supporting local businesses really paid off this time. Merry Christmas from George's custom. Sad way to do business. I will say the driver was super cool and even apologized for them.
Having your own vehicle leave you stranded in unfamiliar territory is one thing but it's even worse when it is your child headed back to college. I had to go on a road trip/rescue mission in the fog & rain. When I got there, not knowing anyone, I called MD State Police as we were on a State Road. I was given 3 referrals my MD State Police for towing companies (as to avoid a conflict of interest). I knew none of them. The 1st one I called did not answer so I left a message; 3 days later that return call has yet to be received (not that I need it now anyway). The 2nd call did not answer either and when I tried to leave a message, the voice mailbox was full so couldn't. The 3rd call was to George's Towing....THEY ANSWERED the phone!!!! 5 Stars on that point alone! They got there within a responsible time at which point I made payment and hit the road to get my son back to college. There was a garage in Jarretsville about a mile up the road but based on the recommendation of the driver, it was towed 14 miles to Dublin Service Center who turned out to be a great recommendation; again 5 Stars for this!!! Bottom line is that I was at the mercy of whoever would help and in a position to be taken advantage of but wasn't; and another 5 Stars!! It is likely we may never cross paths again so this review is in hopes that someone in a similar situation will get the same service I received. Thank you!
Good experience. Rob was knowledgeable and understanding of the situation. Worked with me in the decision making and he worked efficiently and effectively to complete the tow. Lisa, who I also spoke with was very polite and knowledgeable. Would recommend.
AAA subcontracted tow. Only recommendation: please have air compressor on board in the future. Otherwise, the associate was fast, polite and would recommend again.
Jackie was really helpful from scheduling the appointment to the loan of the screwdriver to get my tags off the car. We were given as much time as needed to retrieve our things. Thank you for making a difficult situation a little easier.
Fast. Reliable. When I needed a tow, they did not hesitate.
Kept in communication with me the whole time.
I hope to never, need towing again. However, if needed, they will definitely be the one I call.
We had a crash and were directed to George’s to tow our vehicle. The phone guy said 45ish minutes. Called them back, an hour and twenty minutes later. Was told that their truck, which was already 30+ minutes late, just got diverted to a two-car crash. I guess my one vehicle wouldn’t make them as much money as the two-car tow.
Got stuck on the side of the road on Rte 1 North in MD with transmission problems...called AAA to set up for a 57 mile tow to PA. George's Custom Towing contacted me very shortly after making arrangements with AAA to confirm.
They sent Matt to pick me up - he was very friendly and a super nice guy, which made the hour trip fly by and it was a very pleasant experience!!
He got me where I needed to be with no problems. Very professional and friendly. Very thankful for the service you all provided me yesterday!! The shop also called me again this morning to make sure everything was okay and I really appreciated that. 5 star service all the way!!!
Thank you!!!!
Thank you all very much for your great towing and battery charging services with AAA. You have all been at my location with the car issues I have had on several occasions as of recent. I wanted to go to your site and let you all know. Excellent service, and thank you. Sincerely, George Acton, resident of Jarrettsville, MD.
Awesome job this is twice now George's service has towed my vehicle. Friendly drivers, quick turnaround time. Thank you George's for the great service everytime.
Broke down in a Belair parking lot and Advanced Auto gave me the number. Pleasant, quick and very professional. Driver Lee was great. Jumped my car to get in neutral so he could hook up and tow. Thank you for a great job.
Fantastic Service! I needed to tow my car for a long distance and rode with the tow truck driver: Professional, Courteous and Pleasant. They kept me posted on the status of my tow request and came earlier than promised! I highly recommend George's Custom Towing.
We had to use George's Custom Towing twice within a week due to breakdown of our vehicle. Their employees were very nice and very prompt . We were very happy with our experience with George's Towing
I just wanted to take a minute an thank you guys for helping me out yesterday (through AAA), and especially a thank you to George! Being from NJ, after blowing out two tires not knowing exactly where I was in the middle of Whiteford and Dublin, dispatch was able to determine where I was located. Then I met George who was extremely helpful in finding me a service location who could get me tires done and back on the road. Not only did he get me there, he made calls on my behalf and found a shop who could help. I always value good service and honesty, and I have to say you’re towing company has gone above and beyond!
Outstanding service and lightning fast response! A total of 10 minutes from when the AAA call was placed. Travis arrived and is "The Man", having diagnosed the issue within minutes. He was professional, courteous and worked with us to load and unload a German vehicle that had no electrical power. For those of you that drive one and don't know...your M/B, Audi, and BMW cannot be shifted in to neutral once the battery is dead. No mean feat to perform the above, but Travis helped make it happen. Thank you.
I will definitely be using them in the future very affordable. The driver was very respectful and treated my car as if it was his own. Thanks again Georges coustems
Very helpful and professional. They towed my truck and trailer to a repair shop after I broke down on the side of I95. The driver was at my location within 45 min of calling, I would highly recommend them to anyone. Thanks for everything!
My car broken down on route 40 by edgewood. AAA called Georg's to tow my car. Took the over 1 day to pickup my car. I called them and no help. I called AAA and I was told that AAA depend on their provider to do their job but they could not make them go any faster. So be careful it might take you over 1 day to get tow.
I'm extremely satisfied with Georges Towing. Yes, I had to wait a bit. But George went above and beyond the simple "jump start" that was all I thought I needed. He explained some of the causes for my dead battery. His advice was right on. I went to the auto parts store and they did the diagnostics he suggested. It appears I do have a "vampire" that's drawing a slow charge from my battery. I wouldn't have known what to do without his advice and could have spent needless dollars fixing what wasn't the problem.
He also made a followup phone call to me later in the evening. Who does that anymore? He is truly one-of-a-kind. I so appreciate all he has done for me and without hesitation will recommend Georges Towing. Thank you.
