Usual car buying experience. Salesman quick to sell the car, and thankfully the car was worth the time to look at it, a nice 2018 Estoril Blue 4 Series Convertible. However, when trying to contact my salesman Jason he never bothered to respond at all,about the tags. I had to call several times, and ask for the sales manager who finally helped me out. Had better experiences at used car dealerships. Embarrassing.
Very disappointed with my BMW purchase. Originally they were unresponsive to email and did not return calls. The business manager tried to make it right by giving me a good deal on a new X3. Unfortunately the deal was not that good because the manager demanded that I pay an extra $1500 for paint and dent protection which I refused to pay. The contract says they are optional but the manager kept insisting I needed to get them because of the good deal she gave me. On the day of purchaser, the manager I dealt with was not there, the paperwork was not ready upon my arrival and the numbers were wrong. It seems people at this dealership have a hard time communicating with one another. And the employees kept complaining how they were short handed which certainly reflected on the quality of the purchase. Overall this was not a pleasant experience I hate to say.
I just purchased a car, not from this dealer, but from another one and the contrast was so stark I had to write about it.
I went into this dealership specifically inquiring about a car, wanted an OTD price, talk about it, get a quoted price sent to my email.
After 30 minutes at this dealership, the sales representative failed the final step, meaning I had to go back to the dealership to get this documentation, taking another 45 minutes.
As someone shopping in a buyers market with plentiful options, I don't appreciate dealerships wasting my time.
I'm so happy with my new car, from a great dealership that showed me so much respect.
BMW Bel Air is always wonderful to deal with. They are efficient and informative. They update you on the status of your vehicle while you wait and make you feel as comfortable as possible.
I visited today to get my light beam fixed I arrived at 10:30am around 10:45am the tech came out to let me know both bulbs needed to be replaced , because one didn’t match. A whole hour passed it’s no one in site to ask how long would it be ? The receptionist was gone for a very long time so I couldn’t ask her. So I waited then I got up to look around I see another worker laid back in chair with his feet up on the cell phone. I asked do you know how long it will be ? He says I don’t know , I said can go check it takes only 15 to 20 mins for bulb. I been here over an hour and I’m the only one here. He went to check and now here come him and the receptionist I asked her what’s the hold up ? She comes up with it’s only 2 techs I said but you and the tech showed me my light bulb an hour ago. It shouldn't take that long she had thousands excuses and after that it another 20 mins. They were all playing around and being unprofessional.
Lastly , the r receptionist was very rude. If I handed you something in your hand you don’t place my credit card on the counter ! My keys I handed it to you in your hand giving it back to me goes on the counter. No respect at all ! She asked me if I wanted to schedule for the maintenance for next Saturday because the initial conversation I wanted next Saturday. Absolutely not ! After experiencing this I’d rather go to another dealer. They were all over the place and unprofessional. The price changed twice after I was told told one thing and I didn’t like that not one bit & when someone is getting service done and you have a recommendation you ask for the person to come to the desk not speaking to the customer at the waiting area and its others being seated. Very bad experience today. I have been to this location a few times no issues! I see the other guy that’s normally there wasn’t ! Very respectful and professional.I believe he is the supervisor !
Great experience. Walked in with a car in mind and was able to test drive and purchase with no hassle. Easy enough. Welcoming environment. Wasn’t very pushy with extra addons
I had an excellent experience at AutoNation BMW. From start to finish, the team made the entire process easy, transparent, and stress-free.
Chris, the manager, set the tone with his professional and friendly approach. He made sure everything moved smoothly and they truly looked out for us. Reyna in Financial Services was equally impressive — knowledgeable, patient, and committed to helping us get the best price possible. She walked us through every detail and made the paperwork feel effortless.
Jason was also wonderful to work with. He was courteous, helpful, and added to the overall positive experience during our visit.
We drove away confident in our purchase and grateful for such attentive service. Highly recommend this dealership and team.
ONE STAR TO THREE. Currently at the BMW dealership in Bel Air. Decided to bring my car in for an oil change and rotation and balance. Upon completion, I notice my vehicle now has a lamp malfunction. So, immediately I go back into the dealership and ask for someone to look a my vehicle as, the malfunction was not there when I came in.
Tell me why the receptionist, looks me in my face and says, I don’t know what was there or was stored in the system. I don’t think this happened during this visit. So, no I am pissed. First and foremost, I know what work I requested. Get me a mechanic to fix the issue that you all messed up. Especially, when all lights worked and there’s no indication otherwise but now, I have a malfunction.
So, I decided to look it up. To my surprise, this can happen after getting a tire rotation which is what I had done. See below….
“Why service could trigger a malfunction Damaged wheel well wiring: Technicians often access components through the front wheel wells to do tire rotations and other work. The wiring for the headlight can be accidentally damaged or a ground wire knocked loose during this process.”
Normally, service is great. Today, the receptionist tried to minimize the issue and looked at me as if she could diagnose the problem. At the end of the day, there were no issues when I came in. We all know, dealerships are great at stating all problems to ensure you can pay to get it fixed. Especially, here.
Theres no need to feed me BS after a mistake has been made. Fix the problem. I’ll wait.
Updated: Mr. Keith fixed the issue. During rotation my light was wiring and its harness(in his words) was knocked loose. The light was about to go (in his words) anyway, so they replaced it for free.
Thank you for taking a look at it Kieth and making it right. I am disappointed in the service provided by the receptionist. Putting it on the customer is a nonstarter.
I approached the parts department with a straightforward question, yet no one bothered to come to the counter to assist me. They only stood at the top of the stairs and reluctantly answered my questions.
As a 50+ year-old, educated Black executive, I’m no stranger to navigating complex social dynamics—and I do not use the term racism lightly. However, this experience felt like a textbook case of social profiling. It was disappointing, disheartening, and unacceptable. I will not be spending another dollar here.
I had a first class buying experience at Bel Air BMW. The dealership is impeccably managed by Chris Dunkes and for a seamless and efficient sales process, Jason Ruzek and Reina Boucher are an incredible team. I would highly recommend the team at Bel Air BMW, they are incredible to work with!
I found the absolutly perfect X5 for my wife at Bel Air, problem, I'm in MN. The sales manager (Sean), the finance manager (Reina) and the general manager (Chris) made this long distance purchase so easy and worry free. I would no hesitate to do business with Bel Air in the future. Thanks for earning our trust. Shawn and Tracy S
One of the most efficient, low pressure, professional, and yet personal dealerships I’ve experienced - and I’ve bought quite a few cars and worked at a dealership in college! Definitely recommend!
BMW X3M40i - McKenzie is the best. She always gives you the best deal possible, she will give you fair suggestions on service plans or maintenance options but is never pushing to upsell you on things that are not needed. She lets you make the decision on what you want. $119 special for an oil change is a great deal to save time and money after I was going to do it myself. Took 1.5hrs with an appt. I,ve been twice and will definitely be back when needed. They also have a new feature where the technician sends you a video of your car and all maintenance performed. Keep it up! Thanks again!
Tool my BMW in for a recall. I made an appointment and they took me right in. Told me it would be about one hour. Tented me about 50 minutes later and said it was done. The great part was they didn't try to sell me anything. They even washed and vacuumed my car and sent me a video of my vehicle on the lift and the mechanic working on it. Very nice people also.
Had the pleasure of working with Andrew Ramirez, Service Advisor. He listened to my report of a problem and then carefully explained what it might be and asked to take a look at my X5. After doing so, he suggested and appointment and one was provided for the very next morning. When I told him I would have to arrange for a ride after dropping my vehicle off, he offered a courtesy shuttle to get me home and later pick me up when the work was complete. Andrew is an exceptional representative for your company. Total client focus/total client service. To the General Manager, ......... "you have quite the service representative!"
Service was fine once scheduling was worked out. Using the online scheduling tool I booked my appointment time which was confirmed via email. The day of my appointment I received a call stating that all the techs leave at 5:00 so I would have to move my appointment up one hour. They should align the booking system to their tech schedule.
I had a great experience at BMW of Bel Air during my recent service visit. The staff was friendly, professional, and made the process smooth and hassle-free. Highly recommend their service team!
Andrew has been my service representative for few years now & he always keeps me informed on any services that I need or any repairs. My most recent visit was excellent he notified me of what was going on with my vehicle & he ordered the parts and explained in detail what the issue was. Andrew is very knowledgeable and always professional, my experience was second to none, I would recommend BMW of Bel Air for any future services.
Second time using Bel Air BMW for service. First was a $199(!!!) oil change with a bunch of other “recommendations”. This time was a service call that was several hundred more than it should have been.
The service advisor was wonderful with her communication and professionalism. It’s unfortunate that she has to talk to customers and feed them the ridiculous prices.
Bel Air BMW- Don’t send the canned message to call you. You’ve got my information.
EDIT- After leaving this review, I was contacted by the General Manager. He claims he wanted “my opinion” for my negative review. I tried to explain why I think their prices are inflated, and he proceeds to tell me to not come back to their dealership. Not an issue buddy! Just look at your 2.4 stars on Yelp, and other sites. I’m not the issue here.
I replied with additional information regarding the incomplete service work that was not performed. My car was towed to York BMW (highly recommend!!!), who identified several errors by Bel Air. They repaired them the same day and we’ve had no issues.
Your GM can call me. He called me previously and told me to not come back to the dealership if I was going to leave a negative review.
After being completely frustrated and disappointed leaving another BMW dealership, after having spent over four hours there, I stop in at BMW of Bel Air and left out with a better deal than I had hoped for. The entire sales team, set a standard that I think will be hard to beat. From the moment I walked onto the sales floor to the moment I was handed the keys to my New BMW, the level of respect, stewardship of everyone I encountered throughout the process was unmatched. Thank You BMW of Bel Air for a wonderful car buying experience.
My experience was extremely disappointing. I needed to pick up my car, and they arranged an Uber for me, but gave the driver the wrong address. What should’ve been a 25-minute ride ended up taking almost double the time because of their poor communication. When I finally arrived, I was met with rudeness. I asked for my car, and without a word of courtesy or explanation, they just handed me the keys and said, “It’s outside.” No walk-through, no confirmation, nothing. Their customer service is shockingly unprofessional, and the entire experience felt rushed and careless. I expected a much higher standard, and I don’t recommend going here.
I purchased a preowned vehicle at this dealership back in February of this year. The buying process was smooth and an overall positive experience and the only reason I’m giving them a 2 star rating. However, that’s where the positive experience ends.
In April, I began contacting the dealership regarding the title for my vehicle as I hadn’t yet received it. I initially emailed Jason the salesman who handled my purchase but I did not receive a response to that email. I then called and spoke to a sales representative who told me that they would have Jason call me back to discuss my concerns.
I never received a callback rather I had to contact the dealership AGAIN. I finally spoke to Jason and was told that he would try to figure out what happened with my title but that I should contact MVA to see if the title may have been sent to the wrong address but that sometimes they are slow and it could take up to 60 days to receive my title.
By this time it is May and I reached out to MVA who informed me that the documentation to process the transaction for my title had not been sent to them from the dealership. I then decided to go back to the dealership where I spoke directly to the general manager Christopher. He promptly checked records to see that Jason had reached out to the department responsible for tags/titling by email but had mistakenly told them I’d never received my hard tags. I again informed the GM that I needed my title not hard tags as I was given them after finalizing my purchase. Christopher assured me that he would handle the situation and that I would have my title soon.
Fast forward to today. We’re now approaching the middle of July and I STILL have not received the title for my vehicle. MVA once again stated that they haven’t received the paperwork from the dealership to begin processing my transaction for my title. I have emailed and called the GM once again without response. At this point, I will be reaching out to corporate as this is UNACCEPTABLE. I have been more than patient throughout this entire ordeal but this dealership should be ashamed of their lack of customer support and organization. Rayna, the finance manager, was responsible for initiating the paperwork for my title and it seems as if she lacks the capabilities to adequately do her job. I DO NOT recommend this dealership.
Love the new car, frustrated with the process. I’ve been waiting over four months to receive the money for my trade in. I’ve been made to feel like a bother and received only sporadic contact from the salesman about the payment. Buyer beware- you will need to advocate and stay on top of them to ensure you are not taken advantage of. To note- have reached out to GM with no resolution.
When going to pick up our vehicle we waited two hours while the finance manager attempted to sell a car to a woman who didn’t even buy anything, instead she wasted two hours of our time for some paperwork which should have taken 30 minutes. The finance manager also let the sales people working miss out on two sales because she took so long. Poor time management on the FM’s end made the entire establishment look bad and we will not be returning or recommending.
Jason Ruzek was incredibly helpful throughout the entire process. He answered all our questions patiently and made everything smooth and stress-free. He’s friendly, professional, and trustworthy. We highly recommend working with Jason if you’re considering buying a vehicle!
I am forever grateful on how BMW of Bel Air took care of me for a new vehicle. My salesmen Sean went above and beyond to have a vehicle sent from Florida to their dealer in Maryland. I live in New York and never bought a car online but he made it incredibly easy. This dealer ship will treat you like family from the moment your first call happens and even after you purchased the vehicle. I can’t thank enough Sean and Reina for all their amazing help, guidance and making a dream car deal go the smoothest possible. I will never buy another vehicle out of New York again! Thank you so much!
5/5 Stars – I recommend the BMW of Bel Air Service Department/Team. Specifically, I appreciate Daniel and his team for the work they completed. Thank you for doing all of my warranty work and correcting any correlating issue(s) that arose after the repairs on my 2021 BMW x6 M50i.
Repaired/Replaced:
Dashboard Unit - Peeling/Rippling Fan units - Loose connection and Peeling/Blistering Middle Console - Exposed wiring Rear Passenger Window panel - Damaged internal clips Sunroof - Loud Whistling(Wind)/Leaking Steering wheel Misalignment - Improper SW Alignment
A couple photos attached as proof of these repairs.
I purchased my CPO’ed 2021 x6 m50i from BMW of Mount Laurel (dealership) back mid last year with the goal of fixing certain issues via my Factory Warranty as suggested by BMW of Mount Laurel. Since I don’t live in NJ I utilized BMW of Bel Air as my primary dealership. Majority of the repairs were fixed through warranty/recall or BMW of Mount Laurel covering, and a couple cosmetic repairs were out-of-pocket. Since my dashboard was already being replaced the Service team was kind enough to allow me to fix cosmetic damaged trims that were not covered on the dashboard. I truly appreciate that and the willingness to work with me to fix these issues promptly. BMW of Bel Air also assisted greatly in communicating with BMW of North America. I haven’t had a great experience with BMW of North America (Warranty facilitator) and 6 months later I still have a case open as my case manager requested I reach out the Attorney General of Maryland. Nonetheless, BMW of Bel Air has worked hard repairing my vehicle. Again, I appreciate the techs and everyone that worked to facilitate the repairs. I know I was probably a headache customer requesting for all these repairs but these issues would be the same reason why any dealership would pay thousands less for my vehicle in the event of a trade-in. So, fixing it within my warranty was a must. Especially, for a vehicle of this price.
BMW of Bel Air not only when above and beyond in working to get me the exact vehicle I wanted but did so, thanks to Jason Ruzek, so efficiently that I dropped the dealership I was working with to only work with him specifically. I am extremely happy with that choice and recommend this dealership, especially Jason, to anyone in the market.
Thank you BMW of Bel Air and special thank you to my salesman Juon that helped me through the entire process. While we may have hit a bump in the road completing the deal, Juon was sure to communicate each step and was extremely kind and supportive. Now I have my dream car! Thanks again to the team at BMW of Bel Air
Jason Ruzek, our salesman was fantastic! We ordered our custom car and he kept us up to date every step of the way! Everything was smooth with the transaction and paperwork. He was always friendly, helpful and informative. Before we left the dealership,he set up everything for us, from synching my phone with the car, to setting up the specifics that I wanted. Thanks again!!!
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