Daughter went there to get wiper blades. 53.00 for two blades. Called ahead to have them put them on. All employees disappeared on her and woman cashiering was rude. Wouldn't recommend.
Having an issue with my car, spoke with Dj numerous times. Extremely helpful also very caring, even though I did purchase some items at the time, he recommended to have the vehicle further inspected until I bought more parts that way the vehicle didn’t ruin them if that wasn’t the true issue. Highly recommend!
Even though they weren't able to assist with changing my battery, the 2 associates I encountered on the afternoon of July 25th were attentive, honest, and quickly advised me on alternative options to take care of my Nissan.
Called looking for a fuel pump assembly before driving 30 min to store, claimed they had 2 different items in stock, drove there, they had 2 fuel pumps waiting for me at register, no assembly, after specifically asking for assembly on the phone. WASTED HOUR DRIVE round trip and gas ain't cheap!
Had a headlight out and wasn’t able to fix it myself. Ran my car over and DJ was amazingly kind and took the time to help me and fix my issue! Life’s been crazy and that act of kindness meant a lot!
Huge shout out to DJ for his help tonight! My son who was in town visiting family, was heading home tonight when his dome light wouldn’t turn off. Driving home five hours at night with interior light on was not an option! He asked for help and DJ went outside and quickly identified the issue and the problem was fixed! We are very appreciative of his help! Thank you DJ!!
There is this one female personnel that I have encountered tToday she has horrible customer service, I ended up leaving because of the way how she was - I was trying to ask for assistance regarding a cabin air filter but not a single willingness was offered rather she was being sarcastic. She is the single rotten tomato in a basket.
Great service from Charles at store 6011. He is customer oriented and provided great advice that saved me money. He also found parts for me an other stores that weren’t currently in stock at his store. AutoZone is now my first choice for auto parts and supplies!
I’ve spent the better part of my career managing managers and customer service/sales reps, and I’m rarely impressed like I was today. There’s a man named DJ who works here. He is the epitome of what every manager hopes for in an employee. He’s a pleasure to deal with and to say that he goes above and beyond for his customer is very much understated. In addition, he’s extremely knowledgeable about automotives. I’ll spend extra just to get service like I received today. Autozone in Forest Hill earned my future business today, and it was because of DJ. You’re lucky to have him. Well done DJ and THANK YOU AGAIN!
Auto zone is the best store to buy parts I have a commercial account and it's been great all my friends work there and they are easy to deal with to get part's and are very honest
I had to get my wiper blades replaced in the rain. I accidentally bought the wrong one but a worker named Charles was able to help me out and fix the issue he even helped me install them.
People always joke about these big parts stores they need year make model and can only tell you what computer says. But it's not always true, as someone who modifies everything I own I needed a smaller belt for my alternator because I had put an aftermarket one on. Dude at counter took me back to belts and we found something that worked perfectly.
If you need an autoparts store where you want to get the completely wrong parts for your vehicle, this is the place to go. Completely wrong front and rear brakes. Sucks because I argued with him about what the front and rear look like. Now I have to return the wrong brakes for the right ones at another location where they can properly read the screen. The best part was that it was the know it all manager. I do love being right, though.
Every time I get parts from this autozone they are wrong! Any questions I ask they either don't have an answer or are wrong. 2 times now I was supposed to get a $20 store credit reward both times it just disappeared and I was told to call customer service about it. Go anywhere but here if you can. If you have to come here verify the parts you numbers yourself to ensure you are getting what you actually need.
Purchased a battery at this location. When purchasing, I was asked for my telephone number. I advised the gentleman behind the counter I did not want to give out my number, as I don't need any more spam calls when these companies sell off this information to third parties. The gentleman said no problem and advised me I had 90 days to bring back the old battery for a return on my core charge. I brought back the old battery on 05-15-23. Jim was the associate I dealt with. Jim then asks for my telephone number. I advised him I don't have one on file with them as I do not want to give it out. With a nasty look on Jim's face he looks at me and says "you don't have a telephone number?" Repeating myself, I again told Jim I don't have one on file with them and am not going to give it out. Jim then tells me he cannot return my core charge without a telephone number. I advise Jim this is not what I was told when purchasing the battery. I then asked Jim if I should just take the battery and leave then. Without saying anything Jim aggressively spins the computer screen around towards me and shoves his finger at the screen pointing at the box that says "customer telephone number". Now, for the third time, I tell Jim I am not going to give out my telephone number and that I can just take the battery if he does not want me to leave it there. Jim, again not saying anything, spins the computer screen back around. He then pauses, gasps, then begins banging the keyboard with his index finger. Jim then says to me "I need a telephone number for the warranty." I advised Jim I do not need a warranty and for the fourth time not going to give him my telephone number and do not need the attitude he was giving me and again told him I could just leave with the battery if he wished. Once again without speaking Jim begins banging on his keyboard. He then prints out my receipt and hands it to me. I tell Jim I don't appreciate his aggressive behavior towards me as it was completely uncalled for. I turn to leave and say to Jim that I would make sure to leave a review of my experience at this location and he then has the audacity to say that I was being "rude" for not giving him my telephone number.
This is not my first run in with AutoZone and being asked for my telephone number. At a different location when purchasing wiper blades at checkout and asked for it and telling the clerk I do not want to give it out I was looked at and the clerk stated to me "what,....you don't want to save money?" Hey, I get it, some people want to join these companies "reward" programs and or warranties. I however, choose to not. Clearly, AutoZone has trained its staff to do whatever it takes to obtain your personal information, to include speaking down to, be aggressive, and lie to its customers. I will be taking my business elsewhere.
The employees were nice and professional and Autozone has anything you may need! Definitely has different sized belts I can tell you that for sure! Lol
The manager Jeremy and his staff went above and beyond to help me with my car which had left me stranded. I can't say enough good things about them. I have been in the automotive industry for over 30 years and have had a lot of experience with auto parts stores. I can truly say that this group of guys took it to another level. I think that other auto parts should follow there lead for I have not experienced this much help in years. Thank you guys very much for all you'll help, I truly appreciate it! Johnny
Very Helpful Staff. I pulled in with a broken belt. He double checked my belt length and offered to lend me wrenches to get the new Belt installed. Love the new closets home location too.
By far my favorite AutoZone store. Every time I go in the store I am greeted with a warm “ hello and how may we help you“. Also, it is the cleanest AutoZone store I’ve ever been in and that’s saying a lot because I’ve been in quite a few AutoZone. Again, every single associate is very nice so I travel from my County up to Forest Hill to make sure I shop at the Rockspring AutoZone.
We came in a little confused about what products we needed for our car, Jeremy went so above and beyond for us answering every question we had. He also took us around the store gathering all we needed and explaining what the product will and how to use it. Jeremy and his co workers were all very friendly and respectful, even more so than the location off of Baltimore Pike. We will definitely be coming back for sure.
First time going in, just for some oil for my car. They asked if I needed help, I thought it was nice! And I get up to the register and all the guys are extremely helpful, hilarious and fun to talk to! Best employees here at this Autozone
I went in and needed new windshield wipers. Yusuf was incredibly helpful! Not only did he tell me what the best wipers were for my car but he helped put them on as well. Extremely knowledgeable and friendly!
Came to get brakes for my pickup and ended up with a huge mix up of part numbers, which then created even more of a problem with warranty exchanges. Jeff the manager took it all in stride and kept a good attitude about everything. He worked seamlessly to get everything completed and corrected. Very professional team. I will be shopping here again.
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