We have been taking our cars there for years! They have never tried to sell us a service we didn’t need. Trustworthy, reliable, and excellent service! We love Charlie!!
Avoid at all costs for inspection. Was wrote up for a long list of items to repair. (Inspection done in Pa 3 months prior). I replaced the items even though they seemed to be perfectly fine. Returned a few weeks later and somehow in 600 miles they were telling me now I need 2 new tires and all new brakes and rotors….. safe to say this place is just trying to scam you into repairs that don’t need done. When you tell them you will do them yourself they will just find more. I suggest going anywhere else. Inspectors where Chelsea and Will. Both didn’t seem to have any idea about what they were doing.
Great customer Service, knowledgeable , they always take care of my pickup truck. Today was super fast and efficient, they handled the oil change, checked all the fluids, and got my tires aligned and balanced without wasting any time. They also swapped out my rear taillights.
Quick and trustworthy service. I always come back here.
I had a wonderful experience here, though I haven’t got any work done to speak on the overall Services, however, I spoke with one of the technicians and staff members by the name of Nate who helped and assisted me through this process and he was awesome very respectful, professional and help me save a great amount of money during the black Friday special all in all I would highly recommend them to anyone looking for excellent customer service and great prices
I’ve been taking my cars to Point S (formerly United Auto) for years, but I have to be honest: it really went down hill when Charlie stepped away for a while. The good news is that Charlie’s back and this place will stand head and shoulders above the rest. Charlie brings honesty and integrity to automotive repair in a world, which can be rare. I stopped in yesterday with a slow leak in my tire, fully expecting to pay for a plug. Charlie and the team at Point S inspected it, fixed it perfectly. When I reached for my wallet Charlie just smiled and said, “First tire plug is free of charge, no strings attached.” Who does that anymore? The work is always spot-on, the pricing is fair, and with Charlie back, the trust is too. Point S is a place you can feel confident to send your wife, your kids, or your elderly parents without a second thought. Welcome back, Charlie. You were missed. Obviously, I highly recommend Point S.
My first time using Bay Area Point S in Bel Air, MD was a pleasant experience. I had to go out of town and needed my tire repaired quickly. Mr. Charlie Cooper and his team were very professional, kind and caring. They took time to share their process to check and repair my tire and all I had to do was hand over my key. Once completed, they explained what they discovered and how it was repaired. They even checked my oil level and other tire pressures. When I asked about what I owe for the service, Mr. Cooper gave me my key and a Big smile and simply said Thank You. Again I asked about the payment and Mr. Cooper explained their business policy for first time customers. I left feeling really good about my experience at Bay Area Point S especially in the times that we live in now.
Wow! I was blown away with the quick, thorough, and friendly service. I came in a little rattled from having a flat tire, and these folks fixed it quickly and got me back on the road. Highly recommended!!
Prices are fair, counter staff are very friendly (especially Charlie), but boy are they slow. This was my first time buying tires at this establishment and I may have to rethink about coming again, unless I have plenty of time to spare. I ordered 4 tires and scheduled an appointment for 3 days later. I arrived at my scheduled time and they took me in right away and asked if I would be waiting, I told them yes and had a seat. After waiting for 2 1/2 hrs I asked how much longer it would be, they said it shouldn’t be much longer. I then told them just forget about the free alignment check. 45 minutes later the car was finally done. It took 3 hours and 15 minutes. That’s around 50 minutes per tire. Now I could almost understand the wait if I had just walked in off the street, but I had scheduled an appointment. So just keep this in mind the next time you need tires, either drop off your vehicle or bring a book to read because for some reason it takes forever to mount 4 tires.
Visiting out of town and went there for low air tire. Thankfully they looked at all my tires as my 2 front ones were almost to the point of a blow out due to bad alignment. They were able to fit me in same day. 2 new tires were reasonably priced along with alignment. The front desk guys were very helpful. Would go back again. So glad they checked all tires not just one I had issue with.
Great service, needed a tire patched and they got it done very quickly. Extremely knowledgeable but not a pushy shop which is hard to come by. Will be back in the future!
Awesome experience, very professional, always checked on how I was doing as I waited for my vehicle to get done, they did an awesome job, an awesome experience, ill recommend them to people that need work done on their vehicle.
Avoid!! They failed my car inspection so they could fix it and charge me. Told me the car had two torn CV boots, took it to another mechanic and nothing for torn. Will fail you so they can charge you for labor on supposedly fixing it!!
Slow for oil changes even with an appointment. For some reason people with Groupons are treated differently. Money is money but most importantly how you treat people is what makes them a potential life long customer and bearer of good news or potential customers.
My windshield washer wasn’t working. A hose was found to have been chewed by a critter of some kind. Everyone was pleasant, courteous and my problem was solved very quickly!
Our family have been coming here since we moved to Maryland in 2011. We recommend these guys to our friends and family. Great service, great price, and great atmosphere.
Excellent customer service! Took car in for oil change and brakes checked. I already knew the front brakes were shot but wasn’t sure about the back. Turned out that the back brakes were only at the halfway mark. This shop could have lied and told me back brakes were shot too and I would have believed them. That is honesty and that’s why I will be back for all service on my vehicles. I was going to wait for the car but they paid for an uber to drive me home and pick me up when car was done! I am blown away with the customer service here! Thanks guys! You are my place to go now!
I hit a curb and destroyed a tire. Jake was wonderful at explaining to me what needed to be done. I trust him and Bay Area Point S for giving me necessary information to make a decision best for me. I ended up buying 4 new tires and getting them aligned. They were tires which fit both my budget and my driving habits. I highly recommend Point S for your car repair needs.
Everyone was friendly. But I went out of my way with using my time and mileage to come back to them for business and feel they ripped me off charging. $85 to change a marker bulb. But being 40 miles away each way in a box truck. I might as well gone local instead of repeat loyalty business. My time and mileage ended up being wasted. Costing the same if I stayed local. Really dissappointed
I took my car to Bay Area Point S for the first time today. I didn't know what to expect but they exceeded my expectations. My car needed an air condition blower and could have been an extremely expensive repair. They saved me hundreds of dollars!! Charlie at the front desk is amazing, he even helped me get an Uber.
Knowledgeable and quick. Professional and timely. I had a trailer inspection. They took it on a slight road cruise to make sure it was 100% okay, they inspected the brakes, and got the calipers on them, and gave the rig a thorough going through. They answered my questions, and gave me good tips. These guys really earned my five star review. If you want a very competent certified maryland inspection station, come here.
Charlie and crew are awesome. Fair and honest service shop that tells you like it is. No upselling and great prices. Have been going there for years and would highly recommend to everyone. Thanks Bay Area Point S!
I made an appointment for 10AM to have 4 tires mounted and balanced. Currently it is 3PM and my car is still not finished. My car was not started on until 1PM. 5 hours for this service is actually insane. I am extremely unhappy with how this company has become due to its new management. I have brought all 3 of my cars here and so have my parents and we never have had an issue until new management stepped in. Never coming back due to the lack of respect of my time and the scheduled appointment time.
The customer service and technical support was excellent, tire install/balance and courtesy alignment check provided were excellent They were able to install my Mickey Thompson AT Baja Boss 37/12.5x17 on my JEEP JLURD . Will recommend their services to my friends.
Great experience here, came in without an appointment with a flat tire and to get an oil change, and they were friendly, fast, helpful, and knowledgeable. The folks I interacted with were all honest and the prices are extremely competitive. This place definitely won over my future business.
They took care of my husband and me twice now, and both times we were so incredibly well taken care of. They were friendly and went out of their way to make sure they were able to find exactly what we needed for our cars. We will definitely become regulars.
Apr 25, 2025
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