Update: Just letting you know that I called and mentioned how the service team forgot to fill my windshield washer fluid and I was getting the error for it after leaving. I bought and filled on my own.
No one has reached back about this to offer any sort of credit towards next service.
We are always pleased with our purchases at Safford. This is probably our 7th purchase. We buy our personal and business vehicles with them. Andy, Franklin, Joshua and all the staff and management are very helpful and professional. We appreciate that they always aim to make sure we get superior service!
Raj was the salesperson who helped me, and the whole process was smooth and easy. Ideal worked with me throughout the whole process and was able to get to where I wanted to be. Would recommend purchasing at Ideal and Raj.
I recently bought a 2026 Tucson SEL Hybrid from Ideal Hyundai in Frederick. My salesman was Rajesh Unnithan. He did a great job, providing me with all the information I needed. He answered every annoying question I had for him. I had many. I should add this is the second time Rajesh was my salesman. I highly recommend him, he never made me feel pressured and I got a great deal. He's followed up with me to ensure I am pleased with my purchase. I love the car too!
Outstanding Service at Ideal Hyundai – Jessica & Team
We had an excellent experience with Ideal Hyundai’s service department, especially Jessica and her team. My wife’s Elantra is 8 years old, and the paint began chipping as early as years 2–3. Over the years, multiple Hyundai dealerships were unhelpful and led us to dead ends.
This year, Hyundai released a warranty notice acknowledging this as a factory issue and approved repairs for eligible vehicles. With the warranty nearly expiring, we contacted Ideal Hyundai as a last attempt—and the experience was completely different from day one.
Jessica and her associates were incredibly supportive and proactive. They took photos of the paint damage, handled the approval process with Hyundai, and even coordinated with an external body shop since they don’t have one on-site. Despite the tight timeline, they secured the repair before the warranty deadline, provided us with a loaner car, and the body shop did an excellent job on the repaint.
The entire repair was covered under warranty, yet we were treated far beyond expectations. Ideal Hyundai truly cares about their customers, and they’ve definitely earned our trust. We are now loyal customers and will only use Ideal Hyundai going forward.
Buying a car has always been a chore, but this was hands-down the most low-pressure experience I've ever had—and I've been buying cars for decades. Jadon is an outstanding sales representative who genuinely prioritizes the customer's best interests from start to finish. I couldn't be happier with the outcome and the service.
I recently bought a vehicle from Ideal Hyundai. During my time in financing I was sold a contract for tire repairs that was not what it seemed after reading the contract. I canceled the contract 3 days later. The dealership has still not refunded my money or resolved the issue after speaking with them multiple times and hours of time trying to resolve the issue.
Still waiting to have my money refunded to me and my balance on my loan reduced after 4 months, HMF is charging me interest the whole time on 1500 for a product I did not buy.
Krystal Snow was my salesperson I recently had an outstanding experience with her she was someone who truly went above and beyond. From the moment I walked in, they greeted me warmly and took the time to understand exactly what I needed. They were patient, knowledgeable, and never made me feel pressured. Every question I asked was answered clearly, and they offered helpful suggestions I wouldn’t have thought of on my own.
What stood out most was their genuine care—both for finding the right product and for making sure I felt confident in my decision. Thanks to their professionalism and kindness, I left feeling valued as a customer and satisfied with my purchase. Highly recommend her as your contact at Ideal Hyundai.
We had a very good experienced during the time we visited Hyundai Massey when we bought our 1st Nissan vehicle with the Help of Anthony Bird, he made us feel comfortable and valued customer by sitting with us to explain about the cars features and how it fits our driving needs, also he is very accomodating to walk us through in all concerns and questions that we need to clarify, even walk us out after the sale to make sure everything is ok.
Great experience today with Abhi at Ideal. Very smooth process and able to make the deal work we were needing Highly recommend visiting them when in the market for a vehicle!.
I would like to say Thank you to Abhimanyu Mishar from Ideal Hyundai in Frederick Maryland fo his exquisite Customer Service. I recently purchased a 2026 Santa Fe from him, and I must say, I am exceptionally satisfied with the experience.
The Abhimanyu Mishar from Ideal Hyundai in Frederick Maryland went above and beyond to ensure that I found the right car for my needs. He listened to my requirements and showed me a variety of options that matched what I was looking for. The quality of the cars on their lot was impressive. Abhimanyu Mishar was knowledgeable about each one. He was able to answer all of my questions and provide me with all the information I needed to make an informed decision.
Once I decided on a car, the purchasing process was smooth and efficient. He guided me through all the necessary paperwork and made sure that I understood every step. He exceeded my expectation to make the financing work for mine and my husband budget. He made sure sure that I got a good rate and understood all the terms and conditions.
Even after the sale was complete, Abhimanyu Mishar from Ideal Hyundai in Frederick Maryland continued to provide excellent customer service. He followed up with me to ensure that I was satisfied with my purchase and offered assistance with any further questions or concerns I had. Not once did Abhimanyu Mishar make feel pressured.
The easiest car deal my husband & I have ever made! Every member of the Ideal staff, from sales to finance to service, have been wonderful to work with. We have, and will continue, to recommend Ideal Hyundai any chance we get. Thank you!!
I bought a used Toyota RAV4 hybrid from this dealer. When I did the test drive, I found some issues with the electrical switch. They promised me to fix the issue. So I bought it and brought to Toyota service for diagnose and repair, which costed me more than 800 usd. But after that they became very irresponsible, the salesman did not want to follow up my case and asked me to contact the sales manager for reimbursement.
I reached out to the sales manager, but he never answered my call and message. Every time I stopped by the dealer, he always promised me to follow up and would let me know if the check is ready. It has been several months later since I submit the reimbursement.
I am so disappointed with the post-purchase service, they only value you as a customer when you are about to pay. It is not a fair business.
Be careful with the service they offer. We bought a Toyota Rav4 a month ago and there’s a problem with the driving mode button. They asked us to repair it with Toyota dealer and will reimburse us after. However, after submitting all necessary documents for reimbursement, they never answer our call and never reimburse us.
The parts manager, Shawn, gave me the best service! I ran in during lunch to see if I could get help quickly with a small issue. He jumped right in, fixed my issue and got me out so fast!!
Pleasant car buying experience. We worked with Luis Reyes who was friendly, helpful, without any pressure. He was knowledgeable about the vehicles and buying was a smooth experience. We are very happy with our 2025 Santa Fe Hybrid.
Had a great experience buying my car. Shahz Kalyar was a great communicator. He sent a video introducing himself before I met him in person. He explained to us and demonstrated all the bells and whistles of the car patiently. The entire buying process was seamless and they did not push us to buy any extra stuff. He checked in after purchase to make sure we are satisfied with the car and if we have any questions. I recommend this dealership and I’m glad we chose this one to buy my car.
Luis our sales person was amazing! He was knowledgeable in all the vehicles and listened to our needs and desires. We were able to negotiate the price and deal we wanted.
Great Experience!!! Walked in not really sure we wanted to buy a Hyundai. We were greeted by Ahbi who was one of the salesman. He was very polite and not pushy at all. He was super knowledgeable about all the cars we looked at. We went with the 25 Hyundai Elantra Blue Hybrid. Dom the financial manager was equally as pleasant to talk to. So far we love it! Thanks again to the staff at Ideal Hyundai!
Do not go here unless you want to be fully taken advantage of !!!!! The price of the car I got was $11,200 for a 2018 Hyundai Kona SE White AWD with 90,000 miles on it. I kept asking to see everything on paper and was told that it would all be on a USB and did not see any papers with the breakdown of anything. My payoff is now $18,000!!!! $2,500 for a warranty, gap $1,500, optional add on equip which I was NEVER told about ever. $800 document fee which I was also never told about. $50 in random additional fees. $20 electronic fee. None of this was NEVER told to me or provided with a piece of paper in front of me. Instead it was hidden on a USB and I am stuck with a car I’m not even happy with. I tried returning the car within the 3 days and got told it was only for new cars even though it said used as well. I have no way to get out of this $18,000 burden that I have been unhappy with. I told the salesmen I worked with I was unhappy he said to come back in a few months and they would work with me, but clearly that is not happening and they couldn’t care less.
Please do not go here and warn all your friends and family.
Took the Santa Fe to get the oil changed for free as part of the Hyundai purchase program. Was told I should change the cabin air filter because it was a little dirty, which means they had to remove the cabin air filter to check this, which means it would have taken no time to reinstall it - I asked how much it would be, the service writer said, it's only $120! I told him not to worry about it. So, when he walked away, I looked up an OEM cabin air filter and it was $35. That means these guys were going to charge me $85 just to put back in what they had already removed, only it would have been the new filter. This is the reason it is very difficult to support local business because this clearly should not be $120. I would have paid about $40 for this entire service, parts and labor. These guys wanted to charge me $120. My dad has the same vehicle, I was telling him about it and he said it took him 3 minutes to change his cabin air filter and 2 minutes of that was cleaning out my mom's glove compartment, lol. I have never purchased a car from here, nor would I ever because of this experience alone.
Today I needed to replace my tire & struggled to not only find my tire..but to get same day service I tried Pep Boys...no luk Then NTB..no luck again Both suggested Mr Tire..but it couldn't do all needed so I tried Fitzgerald..but no Hyundai in Frederick The staff at Hyundai suggested i go to Ideal from their own experiences..just a mile away I reached on the phone Donovan Taylor, service Manager who found me two tires... he squeezed me in and my price for two tires..Hyundai recommended tires..not the garbage Mr. TIRE Offered
Within 2 hours..I had two new tires on my vehicle for the price of one at Mr. Tire and Pep Boys and Fitzgerald in Gaithersburg & NTB My car was even washed & I have a new service advisor for life DONOVAN TAYLOR
While waiting, I sat down with Dave Rowland, used car manager If I were you, I'd talk to Dave before buying any used or new or car..any brand.
Next week I will meet Luis Salcedo to help me buty my my next Hyunda
A few days later I had a new issue & reached Missy Clayton, service advisor who was phenomenal on Donovan's day off. If we're you, I would get care repaired at Ideal Automotive, but for Hyundai, I would call Donovan or Missy for service advice & servicing of your
I rate Ideal Hyunda:
Best in class in Maryland
Also "THE BEST KEPT SECRET IN AUTOMOBILES IN THE D.M.V.
(P.S. Donovan explained that ideal can repair or service nearly any car brand . From my experience, ideal is reliable & honest & stands by its work & apparently cheaper than most dealerships & definitely more honest than most auto repair shops)
In retrospect..the name "ideal" is a perfect name, because it is the IDEAL place for auto advice, service and purchasing cars-new & used....it may appear i was paid to write this review...but i will not accept a "red penny" for praising or sometimes/rarely "trashing" a business. I write my reviews to help great businesses get discovered by great customers
Kevin was a great salesman, very down to earth and went above and beyond for me. I would buy another car from him anytime. Unfortunately, the finance people did not live up to his standard. They tried to pull a shady last minute switch with EV incentives and pushed their bad-deal extended warranty way too hard. I'm not sure if it had anything to do with me going in there alone or if they always act like that, but I hope they clean up their shop and treat customers better in the future.
Customer service was great. We were greeted and our concerns were addressed. We were directed to the Parts Dept. and greeted by Ms Olivia, who explained the process for what we wanted to do, and supplied us with the cost. She was extremely helpful and pleasant.
Absolutely the most condescending staff across the entire board. The service check in staff, the salesmen, all of em. I forgot my wallet and with crossed arms the man at the counter said “well no card no car.” with the absolute most disgusting, disrespect tone. Obviously i was going to pay, my spouse brought me my wallet. To be so presumptive is bad character and service. I had to get my rear wiper blade replaced 3 times before they actually did it. Charged me for it each time too! They assume every customer is going to be nasty so they just don’t even try to speak to people normally. The coffee machine needed cleaning and was gross. Just go to a mom and pop shop and save the time.
I could give less than 5 stars to this dealership, I absolutely would. The customer service here is horrendous. From the moment we walked in, we were greeted by cocky, arrogant salespeople. Kevin, the first salesperson they assigned to us, was rude and dismissive just because we were asking about potentially purchasing a used car versus a brand new car. After that, we were moved to Marcus. While he seemed like a nice guy, it was clear he was new to the dealership. He spent a lot of time going back and forth with his manager to get the right documentation and even asked me to email the same documents multiple times to different people.
The worst part was that we were kept waiting for 5 hours! We’ve purchased plenty of cars before, but we’ve never had to wait that long to close a deal—especially for a Hyundai. We originally came in because Hyundai was offering a great deal (excellent terms and a great percentage). However, after all the waiting, we were told they wouldn’t honor the advertised offer. On top of that, the financing guy was incredibly rude and arrogant.
We buy cars for our company regularly, and there is no way we’ll ever return to a dealership that doesn’t value its customers, wastes time, and is only interested in squeezing a higher sale price and manipulating interest rates. Terrible experience all around. Avoid this place!
Looks like a new shop, clean and neat inside the shop, family owned, staff were friendly but not very knowledgeable at what they sell , including the newly came in management.
We were told no incentives on any vehicles. So glad we shopped around before came here, otherwise we will be paying a lot over compare to the dealerships in other counties.
Don’t recommend, till there are some solid changes coming to this shop.
November 2024: We needed to replace our commuter vehicle quickly and after test driving a few other brands decided on the 2024 Hyundai Venue. Salesman Abhi was great to work with - not pushy at all and available to answer any questions, plus he's funny which we appreciate. Once we'd decided on THE car, Abhi introduced us to his manager, Chris who worked with us to ensure we had our ducks in order. He too is great.
We'd had our vacation planned so they held the car for us until we returned. This made the purchasing process so much easier. When it was time to finalize everything, Abhi was at the ready and, once things looked in order, handed us over to Bill in finance who is another pleasant and non-pushy agent.
Buying a car is never fun but from start to finish buying from Ideal Hyundai of Frederick was a great process. We look forward to seeing the guys when we return for our free oil changes!
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