Got my Lincoln stuck in the snow and my 4WD wasn’t cutting it. Alex came out within the hour. He is the absolute man. He was respectful, friendly, funny and a delight! Loved him! Definitely would recommend anyone to use this business.
I had an excellent experience with Mr. Butch through my roadside service. Within 30 minutes of contacting my insurance company, he arrived and immediately got to work helping me with my car, which was completely stuck and unable to move.
Mr. Butch was incredibly kind, patient, courteous, and professional. He took the time to explain what he was doing step by step, made sure everything was handled safely, and even shared helpful tips to prevent this situation from happening again in the future.
The entire experience was smooth and reassuring during what could have been a stressful moment. I’m truly grateful for his knowledge, care, and quick response. Butch is absolutely a keeper, thank you for such outstanding service!
Absolute worst company. The driver showed up with a phone in hand and was talking on it the entire time. He never asked why the vehicle was being towed. He towed it to the local shop, unhooked it, and then proceeded to drive away. Seconds later, my car rolled across the parking lot and struck the shop owner’s vehicle. When we reached out to Derick’s to explain what happened, the person on the other end immediately became defensive and started blaming everyone except the driver. Totally incompetent.
Alex from Derek’s Towing Service is absolutely wonderful! Instead of just accepting the tow, he made sure to check if it was a battery problem and helped to jumpstart the car. He was very kind and helpful. I will be using them in the future for any potential towing need that may arise.
Called them using my insurance company and they actually helped us to start our dead car and worked patiently with us to make sure we were taken care of. Didn't even need the towing service because they fixed the car. Thank you for the excellent service!
Got 2 tires slashed. Called Derek’s to get the car to the shop. Alex was on time , courteous and offered to give me a ride to the shop although he didn’t have to. Thank you
Butch from Derek’s arrived 45 minutes AHEAD of schedule. Very polite & friendly. Even popped the hood to see if he could determine what was wrong. Took my car & myself to the dealership I requested. I would HIGHLY recommend them. They are no longer on 4th street as the website states, but that’s a non-issue. (I did this through Allstate Roadside Assistance).
Accidentally locked my keys in my trunk in a rush to get somewhere and called roadside. They sent Butch from Derek's Towing. He called in advance to let me know he was on his way from Hagerstown and came in about half an hour. He was fantastic and got my car open immediately. Communicated fantastically and really didn't have to wait long for service!!!
I hope if I have any other need for roadside they send Butch again :)
Butch arrived (I called my roadside service via my Insurance company-Charles Insurance and Travelers) within 40 Min of my call!
He was kind, courteous, seemingly knowledgeable, helped me close my windows on my car since the battery was having issues, but the main issue was something else. He gave me the step by step of what he was doing, used special mini ramps for my rear tires so they didn’t drag- again since the electricity was off- we couldn’t get the break to unlock. He safely got my car onto the flat bed and took it to my service station.
I’m very grateful for his kind, courteous, and speedy service! Thank you Butch! You and Derek’s are keepers! -Chrissy
Sunday 6/22 @2:00 pm and 98°. Me with my flat tire on the 70 west. Want to cry out loud.called for tow and estimated time of wait 40-75 minutes. But thank GOD DEREK's towing show up less in 30 minutes. He's let me jumped on his truck with high air-conditioned. Thank you and thanks for your business. Be safe out there
Alex just helped me with a unique situation. My car only needed to be moved a short distance, but due to a mechanical issue could not be put in neutral for the tow. He found a creative solution very quickly, and was incredibly courteous and professional. An absolute lifesaver.
Butch and Alex from Derek’s Towing Service arrived quickly, were professional, and extremely helpful. They jump started my Jeep and I was up and running! It’s nice to see friendly people helping you when you’re worried and stressed. Excellent service and I would highly recommend them!!! Thank you!!
Customer service was polite when I phoned and kept me up to date on ETA. The tow truck drivers were on time, courteous, and quick to deliver my vehicle to the mechanic. I highly recommend Derek's Towing.
Technician arrived quickly and called upon arrival. He was very friendly and got my car jumped right away. I would definitely recommend him. **Update: This should be a separate review, but I can't figure out how to write another, so: Once again my roadside assistance sent Derek's Towing to service my car(this time to actually tow it), and once again, the agent, Alex, was very friendly and professional. They arrived quickly and got my Kia up on the towing bed without issue. Once again, I would recommend them! 5 stars
I had to have one of my company vehicles towed due to transmission issues. They had somebody out to tow it within an hour and a half. Very prompt...reasonably priced...great customer service! Definitely recommend!
Butch arrived to tow our damaged vehicle from driveway to shop after a deer strike. Very very pleasant, knowledgeable and totally professional. Total wait time was less than 15 minutes for non urgent tow. Insurance sent them but now that I know, I would call them again and highly recommend.
I locked my keys in my car while bringing in groceries and requested assistance through my insurance. Chris was fantastic! My car doesn't have power locks and every other time I've locked my keys inside (adhd is a curse) the mechanics have had a lot of trouble getting the door open. Not Chris! I swear he was done in three minutes, if that. He was also very kind and professional.
Read the reviews first! Well it looks like I’ve fallen victim to the same situation as everyone else with regards to insurance and this company. I would not recommend this company. The arrival time kept getting pushed back past 2 hours. Called and no one answered. I’ve wasted almost 3 hrs of my night sitting and waiting for a company that never came. Now I have to waste $20 in Ubers to get back home. If this company comes up again when I need a tow I will cancel and request a different company. No thank you.
We (Integrated Media Systems) had a company vehicle break down in MD and the service we received was wonderful. The tow truck driver helped our technician unload his tools & assisted in getting him to his scheduled appointment with a client. The woman who answered the phone was also very friendly, helpful and pleasant as well. We will definitely be saving their number for the future if needed.
I wish I could give 0 stars, but the guy who picked up my car was very nice, and there is no option for 0 stars. After putting a request for a tow through our insurance company, we were give a 45-90 min time window. 20 mins later, we got a call from the gentleman that he would be there soon. Great!! That was quick! After picking up my car, the guy had it taken it to a car dealership, not where I scheduled it to go. My insurance called Dereks and was told the guy was on another job, that after he was done he would pick it up and take it to the correct location. The dealership had already started work on it, which is double the price of the discount I was given from where I scheduled it go. And today, it's still at the dealership. It was never picked up by Derek's. They will be getting the dealership bill when completed, my lawyer will let them know that during office hours tomorrow!! Do better, Derek's!!
Went through insurance for a pick up. Derek’s sent a text saying 90 to 120 minutes. Never showed so we wasted a full day waiting. I figured they were busy so gave it a few days and then called. Lady asked for type of vehicle and I told her to which she responded there was no pick up for that. I told her pick up was supposed to be a few days ago and she said in that case it was cancelled by Derek’s. She was very rude about the whole thing and when I asked how to set up a tow she just hung up on me. Don’t use them, you are very likely to just sit there wasting time with no call that it was cancelled. That was my biggest issue, no call or text to let me know, nothing.
I am leaving a star because someone did answer the phone once when I called so it seems they are a real company. Without getting too long winded, my insurance contracted Derek’s towing to tow my vehicle. I received a 90 minute eta. 2 hours later I called and a girl who answered the phone said 20 minutes. 4 hours later, numerous calls to the office from me and my insurance provider and we get sent to voicemail. This was an extremely local job. My car was 5 miles from their lot, my destination was 4 miles further than that. I posted a review on my FB and had a friend tell me that they had two trucks parked in their lot. I’m a reasonable person. If you need 5-6 hours to take a nap or eat dinner or whatever it is you do, just say that. But the 20 more min 20 more min. These bums should be out of business based on other reviews I’m reading. Call 40 West Towing. Much better local company. Ended up canceling the job. I hope they lose their contract with USAA.
So I live in a apartment complex with permit parking. I had worked a 12 hour shift that night and thought I had put my permit in windshield. I came out the next morning and my car was gone. I figured it was either stolen or towed. I gave Derek’s a call and inquired if my vehicle had been towed. It was indeed towed and it was explained to me that the car did not have a permit displayed as required. I explained to the operator for Derek’s that I thought I had displayed as required. The operator assured me I hadn’t. All my gear for 2 very important training events where in the car. I told the operator I didn’t have the money to get the car released and asked if I could at least get my gear needed for the training. This all transpired at or around 7am. I had to be at training at 8am. The operator said I could pick up my gear but would need to pay 200 for the car to be released. I had a co worker take me to Derek’s towing so I could get my gear and get to training. Once there I let the operator know that I would pay for the car to be released in about 2 weeks since this was rent check and just didn’t have the money. The operator inquired about my training. We talk and I explained I was in two different areas of public safety and the training was to keep me qualified for state standards in both areas. As I began to remove my gear the operator told me to relax for a second and ask if the permit was in the car. I checked on my seat under my work shirt and found the permit I thought I put up. He asked for my id to make sure everything was mine and told me to take the car and go to all my training and waved the fee. He told me he appreciated my service. Derek’s towing didn’t have to do this at all and I am indeed indebted to them. It would have been very hard on me to make all my trainings and getting a ride to them at the last minute. I offered to at least get them beer or something and he politely declined. This is a stand up company and I would recommend them to anyone. I have used them since then and they have been professional and on time both times I used them. By the way I was on time for my 8am training and was laughed at by my crew
I called Derek’s towing in a pinch to help a friend who got locked out of her car. My payment method went through and he was on his way to help us, however the road side assistance my friend called 2 hours prior arrived before the driver from Derek’s could. Previously, her roadside assistance was not in contact with her and could not provide any details on when assistance would arrive. Derek was kind and refunded back the original payment with no questions asked. I commend him on his professionalism.
I'm going to make this clear Rob is the ONLY REASON Why I'm giving this experience 3 Stars. My tire blew out on the way home and Progressive my Insurance Company Roadside Assistance assigned my vehicle Pick Up with this Company. I had to arrange a ride due to the current Pandemic and that was fine. When my ride arrived and I went to call to see when my driver would arrived whomever answered the phone was like it's going to be 90 minutes. Mind you it wouldn't let me choose to leave my car I had to wait. This incident started at 6:36 pm I had to use the bathroom. I had my service animal with me and it wasn't scheduled to arrive until 8:21 pm and was told by the dispatcher that if I didn't want to wait then I needed to call back to my Insurance Company. My tire blew out on a stretch of a road that didn't have a shoulder. 2 nice gentlemen made it possible for me to move my vehicle to a safe location. When I called Roadside Assistance back because the dispatcher was rude I was told that I would receive a text message with the new provider. Yeah, THAT DID NOT HAPPEN. Not only did Roadside Assistance get my Location where my Vehicle was they also didn't get where my vehicle was going to wrong. By this time I had made it back home to pick up my other vehicle and head back down to my truck because I never received a text. When I called back my service was put on hold it was stated that my vehicle was going to a storage unit. Then after I got nasty I was placed on hold. The re dispatched the same company that was rude to me to begin with. Now I've requested to speak to a Supervisor, NEVER GOT ONE and when i was called again from the Dispatch told them whomever answered the phone was rude. I had to verify where I was cause it was wrong and the drop off location was wrong. I was still on the phone with Roadside Assistance when Rob showed up. I had to call back to correct the drop off location even though I typed my address in because a Real Representative wasn't available because I had to submit my request through a link. My truck made it home about 10:20 pm still NO SUPERVISOR call back. I'm grateful to Rob's personality because I WAS LIVID. He was calm talkative and definitely understood my frustration. When I questioned my Roadside Assistance cause it states 30 minutes or LESS. I was told that what's advertised on their site for PRIVATE CLIENTS IS NOT THE SAME FOR ROADSIDE ASSISTANCE. Yea, I'm still trying to figure that one out. A paying customer whether it be PRIVATE or part of ROADSIDE ASSISTANCE SHOULD BE TREATED THE SAME.
This experience was so STRESSFUL, THAT I GOT PHYSICALLY ILL, when I finally got back home. Had I not went back to sit with my car until assistance came, I would probably be screaming on a Rep. trying to figure out WHERE TF MY TRUCK WAS. I'm definitely going to be looking for a new insurance company cause PROGRESSIVE IS DEFINITELY SOME TRASH!
We blew a tire on 70 and called for a tow and tire change. A driver showed up in less than 15 minutes, was very professional, and was understanding that we had 2 dogs with us. We were on our way within an hour. This is my second experience with Derek’s and both were great !
Called for a tow through my roadside assistance and Derek's Towing & Auto Repair was assigned to our case. Jesus came and quickly was able to get my car started and took the time to test the battery, listen to the alternator and try to determine why it wasn't starting before he arrived. Everything worked when he left, I've fueled up and am ready to go for the weekend. He even offered to look at it today if we ran into any further issues, which I appreciate since the dealer didn't have an opening until the middle of next week. I appreciate the calm and thorough check of my vehicle and will call if I have other issues.
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