I can't say enough about this company. I was turned down by about 10 tow companies (or charged close to $600) because my car died in a parking garage. Apparently you cant tow out of such?? I called my mechanic and he said, "Let's get the big guns out!" and had me call Grimm's. They were so kind and so professional and said they could come right away! Chad instantly relieved my stress and Mike the driver pulled my car out like a BOSS in 3 minutes! The fee was only a few dollars more than a regular tow. Mike texted me as soon as the car was dropped off at my mechanic and Chad called soon after to make sure I had a great experience! I will NEVER use anyone else!! Kind, professional and very affordable: I wish more businesses had this winning combination. What a great experience.

Carolyn Arensmeyer

11/06/2024 21:55:29

Broke Down Friday afternoon, 12/20/24 with my Peterbilt 579 in Thurton, MD. Started looking via the net for Pete Stores in the nearby area. Found one in Hagerstown, MD. Next I needed to find a heavy truck tow service to get my truck and trailer there. Found Grimm's and the first thing I learned was their pricing was very good. I was glad I talked with them. There was no bait and switch, just an honest price that they held true to. The second thing I learned was just how professional their driver Mike is. Your truck will be handled with absolute care. And they keep the time they say they will show up. You will not be waiting all day as other companies, who feel free to abuse your time with, "We will have a truck to where you're at in 30 minutes". Grimm keeps their commitments. I have nothing but good things to say about Grimm. These are good solid folks and I'm glad I went with them! Stefan

MIRIAM GRIEB

12/23/2024 23:47:35

If there was such a thing as zero stars that is the honest rating I would give. The dispatcher gave us one price. When driver showed up suddenly the price was almost double the original price stated. The tow truck driver had a truck following with a female driver! I asked if she could put her cigarette out bc I have asthma. I was told it was her truck and she wasn’t going to put it out. She had her baby in the truck and all! I felt like I HAD THE WORST EXPERIENCE! I was treated with disrespect. Also my questions were disregarded.

Todd Bentz

12/02/2024 03:56:10

Dealt with a gentleman by the name of Chris after my vehicle was towed. Pick up cost was higher than expected, but Chris was a good guy to deal with. No issues personally or professionally.

Jacob Royer

12/21/2024 02:10:46

If your car gets towed, 99.999% of the time, it's your own fault. Unfortunately, I recently experienced this myself and was upset—but only with myself. When I went to Grimm's, I met Chad, and he was an absolute lifesaver. As a woman, places like this can sometimes feel intimidating, but not at Grimm's. Chad was not only incredibly respectful but went above and beyond to help me. His kindness, generosity, and willingness to assist in every way made a stressful situation so much easier to handle. He truly turned my day around.

Rachael Shaw

09/16/2024 15:17:05

10/10 Highly Recommend! Extremely Excellent Staff , Especially Billy Monroe (Tow Truck Driver) With The Knowledge And Experience He Has . Awesome Attitude As Well When It Comes To Customers. Best Tow Place Around !

Ali smith

08/27/2024 16:48:02

Anytime you have to use a towing or auto service company, it's usually due to a major inconvenience. Grimms Automovation made my inconvenience much more tolerable than I could've imagined. Very knowledgeable and efficient company to work with, from towing to automotive repairs. Would highly recommend!

Chad Ault

08/22/2024 20:07:28

Billy Monroe is a awesome driver. Very professional! Quickly & safely removed a car off 70 & got traffic flowing again. Highly recommend!

Donna Fogle

08/28/2024 18:05:05

Grimm's is a great place to call to have a tow! Billy (Tow Driver) is very friendly, fast, and informative. Grimms, keep that man around! Wonderful dedicated worker!!!

Alissa Wise

08/29/2024 12:59:57

Grimm's is professional and efficiently get the job done. Billy Monroe is a great tow truck driver. I would recommend Grimm's for anyone's towing needs.

Chelsea Dawson

08/27/2024 16:27:01

Highly recommend Grimms, Company has Great Employees, Shout Out To Billy Monroe For His Great Service And Knowledge Of The Job. Especially when he explains things!

Paper Clip

08/27/2024 16:50:06

Billy ( tow truck driver) for your company is a pleasure to be around. Great attitude, and good sense of humor. 10/10 ask for Billy if you need a towing service!

Owen Forrest

08/27/2024 16:26:51

They were amazing! Billy Monroe took an incredibly stressful situation and made it the least stressful he could. Awesome employee!

Juliann Martinez

08/28/2024 18:34:59

Having a vehicle need towed sends my anxiety through the roof as it should being a stressful situation I called grimms and they sent Billy to help with my vehicle he made the whole situation less stressful and was very helpful and understanding with that being said they have made me a lifetime customer!!!!

Brittany Stull

08/27/2024 16:28:14

Always quick and fantastic service when needed. Their driver Billy is an asset to their company. Will continue to use Grimms when needed.

Daryl Staton

08/28/2024 23:33:39

Watch out they will rip you off.They charge for coolant 30$ per gallon 😡.My driver count 6 gallons and they charge 8 .

Ivan Siljk

12/11/2024 03:26:05

I Honestly wanted to give these guys a good review specially after seeing all the bad 1 star reviews. I had a flat trailer tire . 53” reefer . I drove to their shop . Only 1 mile . So no road side assistance. 5th axel outer tire on driver side . Just needed a screw removed & tire plugged . And a blast of air to set the tire on the rim . Which they did without having to remove the tire nor jack the trailer up . Otr Drivers - here’s the shocking part ! They charged $175. Smh. It’s been a rough week . Didn’t have the energy to dispute this outrageous charge . Paid it and left .

Sue Gomez

04/29/2024 22:26:44

Billy is one of the hardest workers I know, fast and efficient, very friendly with customers. I would recommend Grimms to anyone.

trevor Wise

08/29/2024 12:50:27

Billy Monroe is awesome! Grimm’s is the only place I will be calling for towing needs.

Jordan LaValley

08/27/2024 16:29:57

Ilegally towed my truck, I got it back after 1.5 hours of waiting. They dragged my awd car in park and attached the hooks to my leaf springs. Edit: I called Rob to inform him of how the towtruck driver towed my car incorrectly and he, without telling me he would be doing so, sent the driver back with a partner who proceeded to yell at me and get increasingly violent. They saw me 3 hours later and followed me to 7/11 and yelled at me from their window. Awful company Violent drivers Scummy tactics In the end avoid this company at all costs. For background I work security and they had my car called in on a lot it was approved to be at, they ignored the security signs and towed it anyway. They were on another call so they weren't able to get my car back for another hour and a half preventing me from doing my job.

Trey Butte

04/15/2019 10:27:22

I have a 2010 Montana 5th wheel and broke the rear set of leaf springs on I-270. They sent out Russel to fix it. He apologized profusely for being on another job and us having to weight for him. He helped us get the camper to a park and ride and off the interstate. He did not have the springs to fix them but helped us get them and came back the next morning to install the and the 2 new tires we had to replace. I cannot thank Grimm's enough not Russel for their attention to detail and insistence on getting this fixed right. He gave us all kinds of advice for when we get back home for other small issues to check up on. Hope you never break down in Frederick, MD, but if you do, these are the guys to call for auto, truck and tractor trailer repairs.

John Zoidberg

07/20/2018 16:19:13

Exceptional team; Chris (tow truck driver) was very kind and made my whole nerve-wrecking experience of being in a multiple car collision, smooth and easy. I followed up with Chris (dispatcher) who explained details and process and answered all my questions. I also met one of the bosses, who was also very nice, sorry didn’t catch your name!!! It was an unfortunate situation but I was fortunate enough to encounter such a wonderful team, which seems to be rare nowadays.

Maria Saiz

11/22/2023 16:18:18

A Grimm's driver, Jason, stalked and waited for my husband and I to walk into a store so he could sneak up and sticker our vehicles. Very predatory behavior. Our 14y/o son was in one of the vehicles waiting for us. This guy told my son he was going to come back and take our car and our home (camper)... and basically tormented him to the point of sobbing. In true cowardice fashion, Jason was long gone when we returned. We called the office and the man my husband spoke to started out being understanding, but very quickly soured when we asked for an apology. He tried to get off the phone multiple times by saying he "had things to do". I'm sure we could've held his attention by threatening legal action, since his driver did approach and speak to a minor child without adults present. I guess they're lucky we can't afford a lawyer, and all we can do is post this review and caution others. ⚠️

Amber Hobgood

07/07/2023 18:54:14

Highly recommend Grimms Great Company Great Employees, Shout Out To Billy Monroe For His Great Service And Knowledge Of The Job!

Amy Sapp

08/23/2024 15:47:44

Car was towed while I was at work. My general manager and district manager contacted the business and helped me get a refund. While retrieving my refund for $265, they weren't happy. I called my district manager at the location, and they initially refused to talk to him and kept trying to have me hang up and have him call the place directly. They finally talked to him on the phone, and started lecturing me about not contacting my manager the day after (i did). Then they also told my district manager that they told me about how to get a refund, and they never offered me that information. When I told the manager of Grimm's this, he brought a man i've never met before and was like "he told you that you had to contact your manager to call in order to get a refund". I told him "I've never met that man in my life. I DID contact my manager about the situation, and he did contact this business.". They finally gave me my refund, but their lying and manipulation was off putting.

Michael Edgar

02/02/2023 20:22:12

Wow, where to start. Well, the secretary, great service, honest and polite. I went there to get my vehicle after it was towed from an accident. Paid my fees and then secretary proceeded to unlock gate and call some help to load my car on a flat bed trailers... everyone was able to pitch in and help til the owner came out. He started cussing at me, my son and his employees! Don't help that f-fing hillbilly he says. In fact I had to drive my broken car to street and load it while he was screaming at me and my son. Now my son is a minor and had no part in this at all, under no circumstances should have said anything to him let alone cuss at him and yell like he is in charge. THANK YOU MIKE (owners son) for all the help, expertise, and patience to help us load up. My thoughts personally, screw this business all together . All the employees should quit and get a different job because anything (I mean anything) is better than working for that a-hole!

Matt Turner

12/20/2022 22:44:59

Great company with amazing customer service the dispatcher Chad was very kind and helpful with everything I needed

Billy James

08/27/2024 23:22:17

Fast efficient service, competitive rates. Would definitely return if ever needed.

Chad Ault

10/30/2024 13:10:27

Best place to get service for your car, light or heavy duty vehicles, prompt service and great people

Jim Gray

10/15/2024 14:12:44

Highly recommend this company , very knowledgeable & will work with you shout out to Billy Monroe for your excellent work and knowledge

Brittany Gregg

08/28/2024 18:05:15

Address:	502 East St, Frederick, MD 21701
Phone:	+1 301-694-6613
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 118 Reviews
ZIP Code:	21701
Open Hours:	Open 24 hours
Popular times:	Saturdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

Grimm's Automovation - Heavy Duty Towing | Semi Truck Towing | Commercial Towing | Big Rig Towing JunkYard in Frederick (MD)

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