If your car gets towed, 99.999% of the time, it's your own fault. Unfortunately, I recently experienced this myself and was upset—but only with myself. When I went to Grimm's, I met Chad, and he was an absolute lifesaver. As a woman, places like this can sometimes feel intimidating, but not at Grimm's. Chad was not only incredibly respectful but went above and beyond to help me. His kindness, generosity, and willingness to assist in every way made a stressful situation so much easier to handle. He truly turned my day around.

Rachael Shaw

09/16/2024 15:17:05

10/10 Highly Recommend! Extremely Excellent Staff , Especially Billy Monroe (Tow Truck Driver) With The Knowledge And Experience He Has . Awesome Attitude As Well When It Comes To Customers. Best Tow Place Around !

Ali smith

08/27/2024 16:48:02

Anytime you have to use a towing or auto service company, it's usually due to a major inconvenience. Grimms Automovation made my inconvenience much more tolerable than I could've imagined. Very knowledgeable and efficient company to work with, from towing to automotive repairs. Would highly recommend!

Chad Ault

08/22/2024 20:07:28

Billy Monroe is a awesome driver. Very professional! Quickly & safely removed a car off 70 & got traffic flowing again. Highly recommend!

Donna Fogle

08/28/2024 18:05:05

Grimm's is a great place to call to have a tow! Billy (Tow Driver) is very friendly, fast, and informative. Grimms, keep that man around! Wonderful dedicated worker!!!

Alissa Wise

08/29/2024 12:59:57

Grimm's is professional and efficiently get the job done. Billy Monroe is a great tow truck driver. I would recommend Grimm's for anyone's towing needs.

Chelsea Dawson

08/27/2024 16:27:01

Highly recommend Grimms, Company has Great Employees, Shout Out To Billy Monroe For His Great Service And Knowledge Of The Job. Especially when he explains things!

Paper Clip

08/27/2024 16:50:06

Billy ( tow truck driver) for your company is a pleasure to be around. Great attitude, and good sense of humor. 10/10 ask for Billy if you need a towing service!

Owen Forrest

08/27/2024 16:26:51

I Honestly wanted to give these guys a good review specially after seeing all the bad 1 star reviews. I had a flat trailer tire . 53” reefer . I drove to their shop . Only 1 mile . So no road side assistance. 5th axel outer tire on driver side . Just needed a screw removed & tire plugged . And a blast of air to set the tire on the rim . Which they did without having to remove the tire nor jack the trailer up . Otr Drivers - here’s the shocking part ! They charged $175. Smh. It’s been a rough week . Didn’t have the energy to dispute this outrageous charge . Paid it and left .

Sue Gomez

04/29/2024 22:26:44

They were amazing! Billy Monroe took an incredibly stressful situation and made it the least stressful he could. Awesome employee!

Juliann Martinez

08/28/2024 18:34:59

Having a vehicle need towed sends my anxiety through the roof as it should being a stressful situation I called grimms and they sent Billy to help with my vehicle he made the whole situation less stressful and was very helpful and understanding with that being said they have made me a lifetime customer!!!!

Brittany Stull

08/27/2024 16:28:14

Always quick and fantastic service when needed. Their driver Billy is an asset to their company. Will continue to use Grimms when needed.

Daryl Staton

08/28/2024 23:33:39

Billy is one of the hardest workers I know, fast and efficient, very friendly with customers. I would recommend Grimms to anyone.

trevor Wise

08/29/2024 12:50:27

Billy Monroe is awesome! Grimm’s is the only place I will be calling for towing needs.

Jordan LaValley

08/27/2024 16:29:57

Exceptional team; Chris (tow truck driver) was very kind and made my whole nerve-wrecking experience of being in a multiple car collision, smooth and easy. I followed up with Chris (dispatcher) who explained details and process and answered all my questions. I also met one of the bosses, who was also very nice, sorry didn’t catch your name!!! It was an unfortunate situation but I was fortunate enough to encounter such a wonderful team, which seems to be rare nowadays.

Maria Saiz

11/22/2023 16:18:18

Highly recommend Grimms Great Company Great Employees, Shout Out To Billy Monroe For His Great Service And Knowledge Of The Job!

Amy Sapp

08/23/2024 15:47:44

Ilegally towed my truck, I got it back after 1.5 hours of waiting. They dragged my awd car in park and attached the hooks to my leaf springs. Edit: I called Rob to inform him of how the towtruck driver towed my car incorrectly and he, without telling me he would be doing so, sent the driver back with a partner who proceeded to yell at me and get increasingly violent. They saw me 3 hours later and followed me to 7/11 and yelled at me from their window. Awful company Violent drivers Scummy tactics In the end avoid this company at all costs. For background I work security and they had my car called in on a lot it was approved to be at, they ignored the security signs and towed it anyway. They were on another call so they weren't able to get my car back for another hour and a half preventing me from doing my job.

Trey Butte

04/15/2019 10:27:22

Great company with amazing customer service the dispatcher Chad was very kind and helpful with everything I needed

Billy James

08/27/2024 23:22:17

I have a 2010 Montana 5th wheel and broke the rear set of leaf springs on I-270. They sent out Russel to fix it. He apologized profusely for being on another job and us having to weight for him. He helped us get the camper to a park and ride and off the interstate. He did not have the springs to fix them but helped us get them and came back the next morning to install the and the 2 new tires we had to replace. I cannot thank Grimm's enough not Russel for their attention to detail and insistence on getting this fixed right. He gave us all kinds of advice for when we get back home for other small issues to check up on. Hope you never break down in Frederick, MD, but if you do, these are the guys to call for auto, truck and tractor trailer repairs.

John Zoidberg

07/20/2018 16:19:13

Highly recommend this company , very knowledgeable & will work with you shout out to Billy Monroe for your excellent work and knowledge

Brittany Gregg

08/28/2024 18:05:15

A Grimm's driver, Jason, stalked and waited for my husband and I to walk into a store so he could sneak up and sticker our vehicles. Very predatory behavior. Our 14y/o son was in one of the vehicles waiting for us. This guy told my son he was going to come back and take our car and our home (camper)... and basically tormented him to the point of sobbing. In true cowardice fashion, Jason was long gone when we returned. We called the office and the man my husband spoke to started out being understanding, but very quickly soured when we asked for an apology. He tried to get off the phone multiple times by saying he "had things to do". I'm sure we could've held his attention by threatening legal action, since his driver did approach and speak to a minor child without adults present. I guess they're lucky we can't afford a lawyer, and all we can do is post this review and caution others. ⚠️

Amber Hobgood

07/07/2023 18:54:14

Car was towed while I was at work. My general manager and district manager contacted the business and helped me get a refund. While retrieving my refund for $265, they weren't happy. I called my district manager at the location, and they initially refused to talk to him and kept trying to have me hang up and have him call the place directly. They finally talked to him on the phone, and started lecturing me about not contacting my manager the day after (i did). Then they also told my district manager that they told me about how to get a refund, and they never offered me that information. When I told the manager of Grimm's this, he brought a man i've never met before and was like "he told you that you had to contact your manager to call in order to get a refund". I told him "I've never met that man in my life. I DID contact my manager about the situation, and he did contact this business.". They finally gave me my refund, but their lying and manipulation was off putting.

Michael Edgar

02/02/2023 20:22:12

Billy was very professional and helpful! So thankful for that during a rough day!

christine anderson

08/27/2024 18:47:41

Wow, where to start. Well, the secretary, great service, honest and polite. I went there to get my vehicle after it was towed from an accident. Paid my fees and then secretary proceeded to unlock gate and call some help to load my car on a flat bed trailers... everyone was able to pitch in and help til the owner came out. He started cussing at me, my son and his employees! Don't help that f-fing hillbilly he says. In fact I had to drive my broken car to street and load it while he was screaming at me and my son. Now my son is a minor and had no part in this at all, under no circumstances should have said anything to him let alone cuss at him and yell like he is in charge. THANK YOU MIKE (owners son) for all the help, expertise, and patience to help us load up. My thoughts personally, screw this business all together . All the employees should quit and get a different job because anything (I mean anything) is better than working for that a-hole!

Matt Turner

12/20/2022 22:44:59

Chris was the driver, I didn’t get the name of the guy who was with him but nonetheless, they both were awesome, friendly and extremely courteous. My wait time was not long at all. I know who I will call if a tow is ever needed again. Thank you guys and be safe. Y. Harris

Nani Harris

01/23/2023 21:30:57

Had a great experience with Billy M with Grimm’s Automovation.

Abby Delauter

08/28/2024 02:43:35

Grimm's picked my Dad's Motor home up from 795 after failing brakes. Let him know that their shop in Frederick could fix it quickly for him. Tow truck driver was friendly, and knowledgeable. Motor home was fixed by 10:00 am the next morning. Everyone was pleasant from driver, receptionist, and owners. The price they charged for repairs was a very fair price. This is an example where you can't always let reviews help you make your decision of a business. Thanks to Grimm's Automovation my Dad is on his way to his bluegrass festival, and won't have to miss a beat. Thanks again!

Marie Smith

09/17/2019 17:38:35

Great group of people and quick service especially when you need a tow on a hot day.

Tommy D.

07/16/2023 14:18:08

STAY AWAY FROM THIS PLACE. This is a major bait and switch. Called roadside for a broken serpentine belt due to AC compressor locking up. I asked them to bypass the compressor with a shorter belt until we could get it to our mechanic. They said they couldn't but gave me a reasonable quote on towing it in and replacing the compressor. I agreed. They said they could have it out that evening. After towing it, they told me they couldn't get the parts til the next day. I asked how long it would take and they assured me they would have it out by 3:30 or 4:00 the next afternoon. At 3:30 I was told they weren't going to finished that day, but would be finished by 9:00am the next morning at the latest. I called for over two hours and couldn't reach anyone. Finally answered and was told they didn't know when it would be finished and that they had to go get parts that weren't included the first time. When it was finally done, it took them over an hour to get the invoice to me (still holding up my driver) and the invoice was $850 more than quoted. When I questioned it, they said the office manager would call me back. Over an hour later I called back and she was indignant and flat out called me a liar. I definitely should have read the reviews before I called them.

shawna tausc

06/22/2018 16:50:02

Wish I could rate lower. This place is a complete scam. They come around to the neighborhoods on a Friday night and tow. Then they either charge you an extra $65 for a "gate fee" because they're closed on the weekend or you have to wait till Monday to pick up your vehicle and pay $50/day for "storage fees." What a joke. When confronted about this they say, "The county sets our prices." Hey, you know what you could do? Stay open on weekends. But that won't line their pockets. Thiefs.

Heath Dewey

08/24/2019 14:28:16

Address:	502 East St, Frederick, MD 21701
Phone:	+1 301-694-6613
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 108 Reviews
ZIP Code:	21701
Open Hours:	Open 24 hours
Popular times:	Thursdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

Grimm's Automovation - Heavy Duty Towing | Semi Truck Towing | Commercial Towing | Big Rig Towing JunkYard in Frederick (MD)

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