What clients say about Newburg Service Center Inc in Newburg (MD)
⭐⭐⭐⭐⭐
Walked into Newburg Service Center because my truck needed coolant, and Kevin—the owner—was right at the counter and took care of me immediately. He promptly topped off my coolant and had me in and out in a jiffy. Fantastic service, friendly, and no runaround. Exactly how a service center should be. Highly recommend!
Again, thanks for taking care of me.
Never delt with them, but whoever answered my call with a passive aggressive attitude and poor customer service can learn something themselves. As business owner, that's not how you speak to potential clients. No thank you! Won't be bringing my trailer by.
Kevin and his crew are awesome. We have them service our family vehicles and my fleet of big trucks for work. Very consistent and stands by the work they do. The 2 big things that stand out is they do quality work and the customer service is excellent. If you want good service and a shop you can trust - this is the place.
Horrible and unprofessional service! They were terrible at communicating what was going on with the vehicle after having it for 4 days with no updates. My husband had to call multiple times to get updates. Beware too because they will order parts not needed and say it’s “needed”
Great service in and out quickly! Kevin is a great owner real stand up Christian man! Definitely will be back for more services. Got my maryland inspection done here. Good prices as well.
I will never bring my vehicle or recommend this auto service for any Black people. I think you think some of us are dumb. He lied to me about the price. My wife and I both called two days in advance. He told me $50 less than what he charged me for the inspection. Kevin stated my rear tires 5/32 seconds. But my tires are brand new pull my thread depth they read 10/32. And also had another tech look at it. Arrived to pick my truck up my truck was not parked in the yard, but across the street and unlock. Never again
Stopped by last Friday for a simple trailer plug.
Met by a very nasty elderly woman with nothing but attitude. I think it’s time for someone to retire.
I would not recommend this place for anything because first impressions mean everything.
Have had work done here over the years lately we had our RV inspection done there, no appointment and Kevin fit us in. Very honest and hardworking. I like having someone I can trust.
Under $100 for my car inspection. He was direct and professional and showed me exactly where my muffler leak was which was very helpful. I will be coming back here as long as I'm around these parts. Highly recommended.
Great experience with NSC! Daughter’s car broke down and had it towed here and it was taken care of quickly and didn’t break the bank. Kevin knew what was wrong before he even saw the car. Thank you!!!
Great place for chassis work on my motorhome. Oil changes, brakes, tires, etc. Kevin and his crew have helped me always! Good prices and great service. Can't ask for anything more!!
I bought a used travel trailer in another state and brought it here for the MD State Inspection. I brought my laptop, figured I could do some telework while I waited, but I barely had time to do anything. Very prompt service and helpful staff.
Stopped in when my airline broke on my tractor trailer. They had the parts in stock and great pricing. They helped me get the old parts off and onto my new part. They even offered to loan me tools so I could fix the line. Very much appreciated for the kindness and help.
Kevin was very quick to inspect every truck, car and trailer I needed inspected ! Very courteous and the front is loaded with just about anything you could want for your vehicle.
We had our motorhome towed there last year.they had it there for 7months. They took off the converter and replaced it with the wrong one, when we went to pick it up the first time, the new converter was on there not put back on. So when we return the motor home they took the converter off . We get it home. The fridge don't work, the microwave don't work, the AC is Burned out, both radios burned out.Now keep in mind that all was working when it was towed in both times. We had to get a nother guy to come to our home to fix all of this.when we are due to take it camping in 6days. Newburg Bill was $8,400.00 & to finish this is going to cost us $ 5,500. And we still don't have the converter that we paid for $319.00.we call & Kevin said he would look for it. This was 3 days ago ,no call. Kevin is really not a nice guy at all.maybe if he pray for kindness he might be a better person.I don't see how he has stayed in business so long. Maybe he has a race problem.I will never, ever go to him again or recommend him to any one. I will keep him in prayer.
Not Happy!!!!!!!?
D our mot
Worst experience I’ve ever had. Appointment was made for inspection and I was told they weren’t going to do it because “he was too busy”. This man acted like I was an inconvenience and dismissed me as if I wasn’t even a person from our very first interaction. Nobody called to tell me my appointment would not be able to be completed. Complete waste of my time. This man didn’t even offer to set up a new appointment or apologize. What a joke! Beware of this establishments business practices.
Our camper broke down 2 miles away on a Saturday right at closing time but they waited for us to get the camper to them . They had everything fixed in the time we were away. It was ready within a week. They saved our camper . We are very grateful they fixed an ongoing problem.
This business has been a southern Maryland class act for years. I,myself, am a transplant and appreciate what you get from Newburgh Service Center Inc....honest, straight forward, integrity driven conduct. My highest recommendations for anyone who cares about getting things done right.
I had the bad luck of having boat trailer issues recently. Broken leaf springs. I also had the good luck of being fairly close to Newburg Service Center and nursed a few extra miles out of the trailer. NSC immediately got to task and impressed me with their professional attitude.
Excellent service in family owned establishment. The gentleman was helpful and quickly completed a state inspection for my vehicle during holiday weekend. I highly recommend this place.
Best ever experience, had my vehicle inspected as a walk in, the staff was very accommodating, professional, and friendly. Thank you Kevin for your service.
DO NOT GO HERE!!! Poor customer service, even worse repairs. Had our truck for over a month. Took 2 weeks to get a quote, paid to have it fixed, they did not fix the issue and caused more issues. Now they want more money to fit the issue we already paid for... They place needs to be shut down by state inspectors
Don't go to this place seeking help. They are beyond rude. We are traveling to VA with a trailer and we were informed that our brake and signal lights were not working. We googled a place that may be able to look at it and see if a fuse was needed. When we entered the service area a female employee very ignorantly said they were too busy to help us. Mind you it was noticed that people were just standing around. I am a believer in karma and can't wait for it to come back around for her or the company!
Kevin and his entire team are great people to do business with and they are extremely honest and helpful!!
Great service, honest prices and they do what they say they are going to do. I purchased a new trailer from them and it was delivered on time and without hassle!! They even installed after market parts on it for me and the work was completed in a very professional manner.
I highly recommend this shop!!
It is a family business that treats customers like family...Many claim this but few deliver ..Newburg Service Center does!!
my brakes was out on my camper same day service and really did a great job.Tech went beyond the call of duty and the owner made room to get me in.Old school ways did it right thanks guys and i made it home that night
Fantastic customer service. Went the extra mile for me by staying open late and having his service people do the same so I could make a trailer purchase. (I called at 11:55 and they close at 12:00) Patiently waited while I was on hold with my credit card company in the store for 15 minutes. Family owned and operated place that takes the time to chat with the Southern Maryland locals. Went to some other chain places in the Waldorf area and didn't feel the customer service that Newburg had to offer.
