LKQ Pick Your Part - Mount Airy JunkYard in Mount Airy (MD)

Was UNFORTUNATELY assigned this carrier by peddle. When I tried to call to schedule like their message directed, no one picked up the phone. When I called the number on google, the customer service agent was no help stating I had to contact peddle, which I knew was untrue so I asked to speak to the manager. The manager then asks to place me on a hold and then TRANSFERS ME to peddle. Peddle confirmed that the number the business provided was invalid. Never use them as a carrier, completely unreliable and their customer service agents are absolutely no help.

Today my husband went in to the yard at 4p they close at 5p he was looking for a part for his Durango that he didn’t find but when walking out a gentleman that worked there asked my husband what he had in his pocket my husband pulled out a adjustable wrench and the guy acted as tho he was stealing. Never apologized for Accusing him of stealing, needless to say, my husband will never return to this junkyard ever again. And my husband spends a lot of money at several junkyards we have old cars that he is fixing up. Wish I could give a zero star because that is what they would get.

Cant call anymore to get info on parts everything is online and I can't figure out if that part is available or not just have to go there to look which if you are limited on time and go there and they don't have it is a waste of time and 3$

Customer service is so bad there sooooo rude I was trying to just to get one part and there was 15 min left until they closed and they said no there were about to close in 5 min like what I already know where the car was and everything knew what I was looking for came from a 45 min drive just for nothing( DONT COME HERE)

You can drive 2 hours for your parts and it's not there, even if they ask you before you enter, what part I'm interesting for, they will charge you and say "it's available", but you didn't find it. I come for an engine and the price was near 600-700, I spend all day for removal and when tryed to buy it, they put the price for 1800$, unbelivable 1800 for the engine that could even not start, because they do not allow to start the car, that is the rule.

Good selection of vehicles but prices have been raised so high they are almost uncompetitive. You can get these same parts from salvage yards that pick the parts for you for equal money. Just not worth it anymore.

I’d buy new unless in an absolute pinch. Used to go here all the time for parts but anymore the parts cost about the same as new. And if it’s cheaper you’ll spend that much fixing the part. Went for a door ajar sensor recently because I didn’t want to wait for shipping. Wanted $20. The part new is 12 and is in NEW condition. Won’t be returning again. On top of that they offered 180 for a complete car with no body damage aside from slight rust on the quarter panel and a blown head gasket. So you’ll charge 20 for a part the size of my finger and pay 180 for a complete car. 250-300 sure but 180 nah. It can be used for target practice at that.

Don’t waste your time, rude staff. Especially lady at front desk. Turned right around and walked out. Save yourself the hassle and go somewhere that wants your business

Prices here are insane, I pulled a radiator fan for a honda Accord 2002. Their price, they wanted $47 when online at a reputable auto part, brand new, and with guaranteed is $45. Why? They are taken advantage of people make them believe is better and cheaper at their yard, labor and time added to the part price it double the cost of a new part. Never again. Seriously, but it new.

You used to be spend your time and hard labor in the pick and pull yard to get a deal on parts for your vehicle. Not anymore everything is overpriced and the time you spend driving there is just not worth it anymore. Just source your used parts online and don't waste your time coming here

Didn’t pick up phone and when we got there 30 minutes before closing they said they wouldn’t let us in because they were “about to close”

Can’t talk to anyone there. Tried 5 times and even put in the correct area code. What’s the point of calling if you can’t get through to anyone.

Very difficult to pay, the person in charge is very slow to check things

Great job amazing service paid legitimately professionals in their work

Prices of you picked used parts has increased so much, I'm finding new parts via Ebay do the trick. However, LKQ charges $3 just to enter and inventory isn't 100% (h20 should be a VW Jetta but isn't there) as they say. However, I'm still satisfied with their system and enjoy picking my parts. Hence 5 stars

If you think you're going to get a deal pulling your own part, think again!

They don't update their parts list on the computer. So I drove 2 hours to come get a part they said they had and when I got there the car was completely stripped. If people aren't filling out the ticket you give them then what's the point I wouldn't be letting them buy the part unless they filled out the card

Cashier was nice and kindly showed me where the car I wanted was. Prices were also lower than I expected.

Got my tires punctured several times in their parking lot. Full of nails and screws. My latest incident was today. My tire picked up a screw this time and fortunately I was able to feel the clicking noise of it hitting the asphalt once I exited their unpaved lot. I stopped right on time to remove the screw that already went halfway through my tire wall. I believe the store earns enough money to pave their parking lot. Until they do, it might just be better to shop at online marketplaces for items that are normally not too expensive. Their inventory is alright, but savings of couple dollars are not worth the tires getting messed up that often.

A very polite older lady in her 60s or early 70s - explains everything from price of the desired part to the gate fee ($2.00) to the 'as is' (no-return) policy. She went ahead to shown me a printed list of all the vehicles in the yard. I wish this place had a return policy. I did not make a purchase because I could not afford to buy a $50.00 part that might fail to work - 50-50 chance. If this savage yard had a return policy, I would rate it number 1... in Amerika. This place is easy to locate on the GPS in Mount Airy. Facts aside, I give a 5 stars ... Because this place has a wonderful old lady upfront who is willing to help as best as she can. Kudos. Well done ✔.

Been going here for years but the prices keep going up. The prices they advertise online are incorrect and when you go to pay they charge you more and won't explain why. They also add on extra fees when you leave which are not advertised. If you want a complete door expect to pay alot of money they charge individually for the door the handle the panel the switches the mirror the glad etc etc etc place is turning into a rip off and a half. I would avoid if you can help it.try Rock Auto and make Crazy Ray's your last resort.

Last time I went there in the summer time,it was super hot outside and the cashier area their wending machine wasn’t working. The gentleman at the checkout was so kind,he gave everyone that was there a water bottles,helped loading parts in my car.I was impressed,compare to two years ago experience this place has changed!!

Spent hours there looking for my part, they are completely disorganized. When I went to pay, they wanted more money than this 17 year old part is worth brand new. Genuinely baffled. Will not be returning.

Been going here for over 10 years ever since lkq picked it up they make up whatever price they want. Went for steering knuckles which should have been 70 something for the set according to the site, tried to charge me close to 200 and instead of working with me they would rather Throw them in the bin

Been going back and forth with Kayla Ramsburg about getting a "running car!!" Picked up. Tow truck never showed up. No reply email. No alternate contact. Will be using another company. Do not recommend dealing with these people.

1st time visitor to this location, for a junkyard this place is very well maintained, has a very courteous and helpful staff unlike the location at Jessup "they act like we the customers are a pest and owe them for there time". The vehicle inventory at Mt Airy is correct and coordinated with the app aswell. Found everything I needed on the first visit and they even offered warranty option just incase the parts are wrong or failed within 90 days, seriously yall can't beat that, absolutely loved it. Worth traveling 1hr away from Bowie Md

Awful place to sell your car. Tow truck never comes on time to pick up your vehicle. Good luck reaching someone on the phone who actually knows what they are talking about. DO NOT COME HERE!!! Go somewhere else!