All the guys that are cool I never have a problem any place else you go you have problems all the gods are respectful and to pay good and I send all kinds of people there
I called simply looking for a part for my car and the person on the phone said, we don’t have anything like that and hung up immediately. He was insanely rude. I don’t usually leave reviews like this maybe some of your employees need to be talked to about being professional. There was no reason at all to be like that
They are organized, POLITE, and very "tidy" (as scrap yards go). They are also quite helpful if you have mistakenly put something more valuable in a lesser value pile... Honesty is a good thing.
Went looking for some parts for my jeep Cherokee got to the location on Pulaski highway and was then directed to a different location for car parts about 3 1/2 miles away. when I got there I noticed a sign saying to go to the other side so I did and then noticed that door was locked to and was greeted by somebody opening the window saying “here”. I proceeded to step up to the window where the rude man asked what I needed and while I was still confused at the idea of being served through the window I got my thoughts together and Asked for what I came for and he demanding to know if that he found the parts that I would buy them and I said if the condition was right. He then got on the walkie-talkie and paged somebody about three times while I sat there with my head through a window. I didn’t hear any response from the radio and by that time I already had enough so I said thanks anyway and left, horrible customer service employees with attitude won’t be spending my money here
This place is great. And so are the people. I just wish other customers would think about parts other people might need that they don't. I saw a car let down on a new rim and tire from another car and the person used it as a jack stand under a rotor. Such a shame. But this place has save me alot of money.
Easy process, good prices if you utilize You-Pull-It. Came there to salvage a spare tire/rim and accidentally got the wrong size. Guy at the counter was very helpful and took care of me with a totally different one despite the fact it was close to closing time.
Having been here in the past, there is a guy who’s name is Dave I believe, but don’t hold me to it....lol He has always been knowledgeable, helpful, and very reasonable working with me on part s prices..... HOWEVER after calling this evening, 10 mins to close, a gentleman.... NO NO NO some random dude answers and VERY RUDELY rushes me to price a suspension part I needed help identifying, and was VERY CLEAR telling me he couldn’t help me at the moment since they were about to close IN 10 FREAKEN MINUTES!!!! So I’ve collected from this even through corona they’re doing just fine and don’t need my money
Gave us a hard time to get our property back,(Towed 2 boats without any certified letter, over charged us to obtained both boats) First they stated they had no idea what we were talking about, once we called the Sheriff department, they all of sudden remember what boats they took (again with no certified letter or phone call) MD law states if they tow without warning, it's $250 for the tow & $30 per day.. they charged us $500 for each boat which should of only been $310 for each boat. they only wanted cash & gave us a hard time about giving us a receipt. If I can give a rating of -100% I would. Terrible customer service!!!! stay clear away from this place folks. I've filed a complaint to the Better business Bureau. (FYI - I don't' think they are legitimated towing company.. call the #, when you hear the options, not one states the towing department. I had to select parts to speak to someone) i had to select one star in order to post this review.
This company pulled vehicles off of private property and then lied to the owners saying they didn’t have them. Maryland Attorney General is getting an influx of complaints about them. Brian Frosh loves shutting down tow companies. Can’t wait to see how this unfolds.
They didn't have a 07 Toyota Yaris but they gave me a list of 3 cars. The Scion in the first row had the AUX port I needed. I paid $8.47. The same part is $40 on eBay. I saw a lot of bad reviews but this place is great if you know what you're looking for and understand it's a junkyard.
Went to purchase a alternator for my car and I guess because I am a female they tried to get over on me.... the pulley was broken and teeth were missing from the alternator.... when I pointed this out they said they would replace it but when they sent me to their other location to retrieve the new part, the gentleman became extremely rude and upset that the new alternator cost more than the original one I was being charged for..... he refused to give me a new one and asked me to leave his shop before he called the police on me..... never again will they ever get my service! Just because I’m a female doesn’t mean I don’t know about my cars and parts !!!! And on top of that I left a deposit for the part on Friday was told it would be ready before they closed Friday long story short I didn’t get that call til Monday morning for it to still be some bs when I got there! I spent over 2 hrs there and still didn’t get what I came for.....
I was overcharged for a headlight switch. I was charged for something that is not even on their parts list. I've emailed them no response. I do like going here for used parts, please be aware of the price lists,"employees
This was the first time we have ever visited being B&H as a scrap yard... The staff was nice and knowledgeable. The only problem we had was the amount of Mud it was horrible I thought we were going to get stuck... I know it's a scrap yard and supposed to be dirty but it was a little much. Put on a nicer day it would have been a great visit..... But overall... We will go back to the B&H and I would recommend it to others
Wish i could leave a 0 star review. I go out here and purchase parts all the time and my experience over the last couple weeks has been god awful. Three weeks ago i purchased a A/c compressor for a 2004 Nissan Maxima and after going to install it, find out that the one they gave me was off older vw. I guess they where hoping i didn't make is back before there 7 day time period was up. I made it back the next day because i could not drive the vehicle untill it was fixed. I arrive and they went from having this compressor to not having one. Mind you a live an hour and fifteen minutes away. Then they send me down to the paradise yard to pick one up. Another 20 minutes the opposite direction from where i stay. Then paradise tells me they don't have one. I get in the car and on the phone to start calling around and the buy from behind the counter says they have one but i have to wait for the employees to get back from lunch even though they haven't even left before lunch yet. They are on other jobs. Three hours later the employees pick me up in the van and drive me back to the car and proceed to have me remove it because they had no clue how that compressor came ouy. Now a couple weeks later i needed a instrument cluster for a 2002 Toyota Camry. They guys at the parts counter tell me that the one in a 2005 will work which was suppose to be for a 2002 Toyota Camry. I purchased on the 17 and after calling around multiple dealerships and providing the part number. They tell me the cluster out of the 2005 will not work. As the employees at the parts counter told me it would. I called up and explained this to them and they said they couldn't help me. The 7 days where up. I would understand maybe if the part was something that could be swapped out or used and broken.
Horrible place to buy anything from. Went down to get a transmission and was told it was out of the car and ready for pickup. When I got there it wasn’t and had to wait for them to get it out. Then the manager comes out and tells me that it’s bad and he doesn’t wanna sell it to me so he’s gonna pull another one and have it for me tomorrow. Go back and get it no problem. Fast forward to now, I put the transmission in and it’s the wrong one and since we don’t have any paperwork for this one(only the first transmission I was supposed to get) they won’t do anything about it. Do not go here.
I was not happy upon arrival when they notified me that I had to pay $2 per person to be escorted back in the yard. Its not that I was unwilling to pay. I was annoyed because noone mentioned it was $2 per person when I called an hour earlier to see if they had a certain make/model and let them know I was on my way to check 'em out. I specifically drove out of my way to get there and expressed my aggravation as I had no cash and was not given prior notice. However, after voicing my frustration they did acknowledge my concern and allowed me to go back with the escort waiving the $2. In the end I was pleased with their end response and desire to 'salvage' the relationship. No pun intended. I was also impressed with the size of the yard and the operation itself.
My sister had a bad experience where she used her credit card to purchase a bumper for her vehicle. We received a call from this company indicating the bumper was not in shape to sell and stated they would refund her card. Almost a month later, they have not credited her account for the purchase of the bumper in which she did not receive. I have spoken to the manager and accountant and both indicated they would take care of it and reimburse her credit card account. Neither one have returned phone calls to this date. She has now contacted her credit card company and they indicated they would reimburse her account for the cost of the bumper and would acquire the cost from this company. So customers, you have been advised! Be aware of this company when using your credit card over the phone.
Went here to sell scrap metal and everything went fine except for the fact that I had to sit there and wait for 20 minutes while the guys in the yard watched me while eating their lunches. Not one guy would take a minute to help me out. They don't list that they are closed for lunch time but you won't get any help if you show up during their lunch time
Twice I was given the wrong part. I called for a rear gate window on a 2002 focus wagon and was given the window for a 2002 focus hatchback window. I informed them of there wrong doing and they said they would get the part. After two weeks of hearing nothing, I called and they told me the part was special ordered (which they did so really rude). Today I called and found out no one even ordered the part and they were doing nothing to get me the part. So they said they had one on the yard and would call me when it's done. I got the call late afternoon today and I went to pick it up, after picking it up I was unsure wether it was the right one but not nothing much I decided to come home and try it. After trying it And it didn't fit I realize they gave me the same window as they did before. I will be returning the window and getting my money back. I will not be returning after that.
I live in PA and the pricing, availability and the #1 reason I use them is Customer Service. They are helpful, great knowledge and all around good people... I have gotten several parts from here and Everytime has been perfect, I explain where I'm coming from and they verify part is pulled and ready to go. I do make sure I am prepared when I call though with the basic information year/make/model but I also have my VIN # and most vehicle have a sticker ( usually in glovebox) with a bunch of numbers n each number is for what assembly is in your vehicle (ex. Brake system, rear/axle, transmission) they are very important to have so I have a picture of this sticker in front of me too. They will tell you what numbers you are looking for could be several options n you find the one number that matches your vehicle.. They have even waited a few minutes past closing for me to arrive. I'm telling you the Customer Service is the Best, like it use to and Big Thank You to Marcus who helped me find the correct Transfer Case for my truck, he is the reason I'm doing a review cause his respect and hard work should not go unnoticed!!! Please give them a chance to verify what I'm saying, IF n big If you have a bad experience give them a 2nd Chance, we are all human and have bad days n off days and make mistakes... I have had a great experience Everytime in every way!!!!
Salvage yard was great priced! Pick your own parts.i find this awesome. Gives experience and familiarity with the vehicle.a great time to show your children (not young children, there is an age limit) or friends some mechanic skills, give them a chance to turn some wrenches. Friendly staff/knowledgeable/ fair&understanding, straight up! They even rent tools of you find yourself in a pickle!
Had a mixed experience with this company. Went to B&H for the first time and was told by the girl at the front desk that they had a car exact make and model as my car in the yard. Went back the very next day to go pull the part I needed, Searched the yard for almost an hour in the rain with my mechanic and Couldn't find the car. So we went to the front desk and asked the guy (I forget your name. Sorry!) where the car was in the yard, He was very helpful, he looked it up on the computer and proceeded to tell me they didn't have one in the yard. (The girl lied about the car being in the yard so she was giving me dirty looks the entire time the guy helped me.) The guy looked up the parts I needed and gave me a price range to expect and offered to order the parts for me. I have a rare car so I knew finding the parts wasn't going to be easy. However, I decided to not get the parts for my car from B and H due to the girls dishonesty and dirty looks. The guy was very nice, very helpful, and practically knew my rare car inside and out. If you have a common car, B and H's pulling prices are pretty reasonable. Just make sure you talk to the older guy at the front desk. He'll definitely help you find the part you need. Just don't ask the girl for anything or acknowledge her, She's dishonest.
No hassles. I get in find what I'm looking for pay and go. Layout is nice. Sometimes have trouble jacking up vehicles, but nothing you wouldn't expect pulling your own parts. All in all never a bad experience. Sometimes I even go walk around the lot just to scout. Thanks guys for being there when I need you.
Great u pull it junkyard, lots of variety and the prices are more than fair. One time they even didn't charge me because the piece I needed was so insignificant (little plastic trim part) that the guy told me "that's fine, you already paid the entrance ticket". In a time where businesses are all about making money and don't care much about the loyalty with that small gesture they won me as a customer.
I needed a transfer case for my 95 Cherokee. I was told I could remove one myself for 75 bucks with no warranty, or pay 300 for one of the shelf with a 90 day warranty. He even told me to call him when I installed it and warranty would start then. 4 years later (now 7/16) it still works. Thanks guys !
It's unfortunate that they did not have zero stars available or that is what I would have given because this company does not even deserve one star. I will go to Paradise auto instead. I went in there to buy a tailight assembly for my car. I was first surprised to find out that they wanted the same price for the lights as advanced auto and napa had quoted me even though their parts are brand new and under warranty. Unfortunately no one in the area that I had called had them in stock and I didn't want to wait a week to have it shipped. So then, with this place being a junkyard, I was unsure if the lights for the price that they wanted would even work once I hooked them up. It only takes a moment to unhook the old light and plug the new one in so I asked the man behind the counter if I could buy the light and hook it up out front before I left to ensure that it worked and if it did not work would I be able to get my money returned. He looked at me like I was crazy or had three heads. He asked me if mine did not work (clearly if I am here buying a stock taillight assembly for my car, it is safe to assume mine are not working) and I told him they did not because the previous owner had superglued the light bulbs into the socket, but they were priced a little steep for used lights and I did not want to pay that much for them to not work and be left with no car to drive. He told me they do not give refunds at all so I told him I would shop elsewhere. I can have advanced auto order them and get them on the 14th with a warranty for the same price and much nicer people to deal with. If their parts do not work they will refund money as will many other businesses in town. Way to go on losing a sale. I'm glad I asked before I spent that money. Sad thing is I told the guy if I bought it and it worked I would come in and buy the other one as well, I just didn't want to lose my money. Looks like I made the right decision.
I call for a radiator and "yeah we have it", so i drive the 20minutes away to go get it after ripping the old radiator out of my car. Mind you the radiator was damaged but the car still was at least usable for town driving. So I arrive and they are not even sure they have the part! Whats worse is they expect me to wait 30min before they can go check, and then suggest I put a deposit down so if they don't have the part that I can order one through them. Now mind you I could have bought the radiator online NEW invluding shipping for $60, they wanted $70, I only went to them for convenience, so I left and told them to call me when the guy gets the part. An hour passes so I call, "yeah they are working on that part right now for ya", so i get myself and my toddler ready to drive out there again. Just as I am leaving I get a call saying they don't have the part! That last phone call was the ONLY saving grace of this entire experience! BTW guys, a competitor of yours had the exact same part, ready to go, for 33% LESS than you did, and thanks for not even bothering to apologize for wasting my gas and an hour of my time!
Perfect place if you have an American made car. I used to come here often in the past but now the cars are barely skeletons. They are all sitting in sand or on dirt so if you need any suspension parts then be prepared to deal with rust and less than good parts. There is no type of respect shown by patrons, parts are broken and strewn about when people get to them, so if you need something make sure you get there early in the week when new cars come in. Otherwise you'll be left picking through the scraps that someone broke off to get to what they wanted. Warranties used to be offered as standard but now you have to pay for any type of warranty separately. Interiors of most cars are torn or smell musty. I wouldn't use any interior parts in my car without a thorough cleaning first. Again, I used to love this place and it would be my go to for years. Now its the last on my list and I would happily drive out of my way to go elsewhere, or just order parts online.
I felt a little lost but I eventually found a 2002 Mazda 626. I grabbed a driver's side mirror and a sand wedge that was left in the vehicle, went to the cashier and paid $25, they didn't even charge me for the wedge! I would recommend going on a warm dry day though. Thanks for the service!
This yard is run by a bunch of CLOWNS! I called and asked if they had door panels for a specific make/model. The response on the phone was yes, we have 3 or 4 of those out there. I drove 30 miles (each way!), paid my $2.00 admission fee and was told to have fun.
FIRST: The yard is completely disorganized! They have a chart for where each make is located in the yard but it is useless. All the car makes are shuffled together.
SECOND: I have been going to u-pull-it type yards for the last 15 years so believe me when I say this yard is the most dangerous yard I have ever seen in my life. Cars jammed so tight together you have to climb over hoods, roofs, etc just to get through certain parts. Nothing put in rows like the other guys. Just cars thrown in all directions, jammed together.
THIRD: They only had one car in the make/model I inquired about. Not 4, not 3, only one. When I went back to the office to ask where the other 2-3 cars were the guy said "I don't know, you'll have to look." Trust me, I looked...they are liars! I sure as hell would not have driven 60 miles round trip to take my chances on 1 car. 3 or 4 make the odds much better.
FOURTH: The guy behind the counter was rude, arrogant, and a complete dirt bag. He looked just like Morton Downey, Jr. Caps on his teeth and all. Do yourself a favor and stay away from this place or you will be sorry! The only reason I gave it one star is because there wasn't a lower option!
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