What clients say about Catlett's Service Center & Towing in Davidsonville (MD)
Love Catlett’s! Our trusted mechanic sadly retired and passed away and we were searching for a new place to take our three family vehicles. A friend recommended Catlett’s. We have been taking our vehicles to them for over a year now. All of the staff are friendly and professional. They seem to always be able to fit us in for appointments. They give great advice with options on necessary repairs and suggested services. We feel we have a new trusted place for all our vehicles.
A friendly family-owned company. They took great care of our old Dodge Caravan when it was having issues starting. They stand behind their work, too, and I really appreciate that.
I’ve had Catlett’s work on a few of my company trucks recently and every experience has been so pleasant all the way through. I have a few dually pick up trucks and had trouble finding somewhere locally with the right equipment to work on them. I’m so glad I was told to call Catlett’s. Extremely fair pricing, great work, and quick turnaround. I will be bringing every vehicle I own - company and personal - to Catlett’s from here on out. I wish I could give more than 5 stars with how happy I’ve been with them!
My car was towed to Catlett’s around 12:30pm and they had a new battery installed, oil changed, cleaned my air filter, checked breaks, ran diagnostics in no time. I was even able to pick it up by 5pm. Bobby and the rest of the team stayed in constant contact with me and answered all my questions. I handled everything over the phone. Super easy, hassle-free, and the price was great. I will be back for sure.
Juan at Catlett's REALLY helped me out when I was in a tight spot this week. He personally made all of the difference. I caught a flat on 97 going into work and they dispatched Juan to tow me. After I hung up with the office, I got a call from Juan who advised me on how to be safe while I was waiting, and how long it would take him to get to me. I got another call from him when he was 2 minutes out - he told me he was going to park his truck in front of me, and that I should climb into the passenger seat when he did.
After Juan had my car on the truck, we got off the interstate and looked at my tire. He was able to find the puncture quickly, and unfortunately the tire would have to be replace. I had already spoken to my dealership and they wouldn't be able to fix my flat the same day, so we started calling around. I had special tires on my car and nowhere had them in stock - the best I could find was being seen at 3pm the same day (missing a full day of work). Juan happened to have a friend at my dealership, so he gave her a call to see if they had the tire and could squeeze me in. Sure enough, his friend pulled through and they were able to see me immediately. They had the new tire on, and i was able to make it to work by noon. Freaking magic!
I'm paid hourly, so there is a real difference in missing 4 hours of work versus 2 days. Juan made all of the difference. He was very professional, polite, friendly, and easy to talk to. I'll definitely be pointing my friends to Catlett's, and telling them to ask for Juan.
I’ve been a long time customer throughout the years but I’ve never thought to leave a review about how awesome this Family business and its employees are. I recently took my truck in without an appointment because I felt I had a certain failure happening. They were able to look at my truck in a respectful amount of time. I received a call that they throughly inspected the concern I had and found no problems at all. Mind you this was a wear item I had them inspecting. We’ve all heard the stories of shops claiming things need replacement when in fact they did not require it.. Well Catletts is not like that. They could have easily said yes sir it’s failed miserably and we need to replace it but instead they ensured me the inspection showed the part had plenty of life left. I gladly paid the very fair charge of miss diagnosing my own vehicle. Many thanks to this awesome team.
Top notch! Recent breakdown late at night & they quickly responded, towed my truck & fixed within two days. The dealer couldn’t do this work under warranty for nearly two weeks.
More importantly, there was an issue & they quickly resolved & warrantied their work. I would highly recommend Catletts for both towing & service work! They exceeded my expectations & stood behind their work. A rarity in today’s world.
Give these guys a try.
I hope this is the right place I was reading the woman’s shirt I was driving down interstate 64 going on vacation with my kids when my tire went flat I must have been sitting there for 2 hours until the lady stops her name was Jessica she was also going on vacation with her family without hesitation she asked if I had a spare and I told her yes her son got out and helped us unload the back of my car to get to my spare tire and then she changed my tire on the side of the interstate. She was a saving grace she wouldn’t take any money she told me she stop cause it was the right thing to do and told me to enjoy my vacation. so if this is the Catletts towing that has a young lady named Jessica working she is amazing and I’m very thankful for her. I hope she enjoys her vacations with her family she is an angel.
Thank you
Christina
I hit a pot hole on the way home from work. I pulled over to their auto shop and they took real good care of me and made sure I was back on the road in no time. If you’re in the area I recommend their service.
I took my car to the dealership twice and they couldn’t find out why my car’s interior was smelling like exhaust. It was torture driving around huffing fumes for months with no answers. Luckily I found Catlett’s; they diagnosed the problem right way and fixed the problem the same day! I am a customer for life. Thank you guys!
I recently had my car towed to Catlett’s Service Center & Towing, and I couldn’t have asked for a better experience during a stressful time. From start to finish, their team was friendly, professional, and incredibly helpful. It’s clear why they’ve been a family-owned business for over 40 years—they truly care about their customers and the community.
The entire process was smooth, and they took the time to explain everything, making sure I was comfortable with what was happening. Their service was top-notch, and I highly recommend them to anyone in need of towing or vehicle assistance in South Anne Arundel County. It’s rare to find such amazing, personalized service these days, but Catlett’s delivers every time! Thank for making the process so easy
Respectfully,
White Camry
⭐⭐⭐⭐⭐
Catletts Towing was excellent! Their driver Grant provided very thorough service making sure my car's were taken care of. Their dispatcher Stephanie made sure scheduling worked out to fit my timing getting the cars.
I highly recommend them.
Catlett's never disappoints! Always fixes my issues/needs with my previous vehicles and my current Jeep. The last service was removing old tires, mounting/balancing new tires, and four wheel alignment. My Jeep rides better than new!
A family member was returning from a weekend trip to Solomons when they encountered an issue which required service of an inoperable vehicle. The fine folks at Catlett's were able to tow the vehicle from Mayo and get the vehicle fixed the first morning they were back to work. Wonderful experience and would highly recommend their services.
We have used Catlett’s for 12 years for all of our towing. They are very professional and always on time. We have never had a complaint from any of our customers.
I'm accustomed to just using whatever towing service my insurance's roadside assistance program sends to me, but this time all of their trucks were busy, so I had to start googling local towing places.
The first thing I noticed when I called Catlett's was their excellent customer service. The woman who answered the phone was polite and clear. She took all my information and said that she would be sending someone right out.
When the tow truck arrived (less than half an hour later), the operator was very friendly and got right down to business getting my vehicle secured. He was quick, professional, and thorough. Before I knew it, we were dropping my car off at the local mechanics that I use.
Thank you so much to Catlett's! You really helped me out of a jam.
Catlett's Service Center & Towing is the BEST! They replaced a headlight assembly on my vehicle. The job was well done and the staff was wonderful to work with. I am a happy customer and will recommend Catlett's to anyone needing vehicle service!
Catlett's came highly recommended when I moved to the Davidsonville area over 13 years ago. I've used their services for everything from towing to major repairs. They are honest, trustworthy, and always friendly. As they were highly recommended to me, I will always recommend them to others.
I don't use them myself, but my employer uses them to manage their fleet. We often go through a lot of tires, and they are quick with tire changes. However, they do not do an alignment after putting on a new tire. Also, there was another vehicle we had there that had to get a jumpstart before using it, and that car seems as if the transmission is slipping . I'm not sure of the particulars of the services covered for our company, so I will not completely blame them.
Catlett's is professional, reliable, courteous, and honest. They do wonderful work and excel at customer service. They will never try to get you to buy an unnecessary service or part. I highly recommend them!
It was an hour and 10 minutes from the time I placed the call for a tow to the time I arrived back in my driveway with my repaired car. The Catlett’s folks were super friendly and extremely efficient. Price was very reasonable for the work done. Will be going to them for car maintenance from now on.
As I was driving down Rte. 50, my tire suddenly blew out. I quickly got over to the nearest exit and called Catlett's. They came out right away, towed my truck to their repair shop, and fixed my tire. Nolver was very helpful and friendly and knew exactly what he was doing. He got me back on the road in no time! Highly recommend! Thanks Nolver!!
I've only had vehicles and trailers inspected here (no service work completed) so that's what I'll review. Each time they were quick, stuck to their schedule, and fair on price. Great communication and customer service from the gals at the desk. They've always been pleasant to work with. Said what they'd do and did what they said. What more could you ask for?
A really great experience considering the situation I was in. Car was dead and I needed a tow. Wasn't sure who to call and ended up calling Catlett's. Turned out to be a great choice and one that I will definitely make again should I need a tow. Fast, efficient, professional, competitive pricing and comfortable to be with considering I sat in the cab of their truck during the drive to my auto service center.
