What clients say about Autoworks in Kittery Township (ME)
A night of photography in the snow turned into a nightmare when my car impersonated a steam train in downtown Portsmouth...
I smelled the sweat scent of coolant and knew I had a very short time to find a place to park for a tow. I popped a heater hose from the block.
All of the lots in Portsmouth would have cost me a parking ticket in the snow so I quickly made my way across the bridge. I thought I could make it somewhere close to figure out the next step and have it towed to my mechanic from there.
I went up over the hill on Government St. where I use to live and passed right by Auto Works the same way I did about a thousand times before.
At the stop sign I realized the convenience of leaving my car there for the weekend instead of carrying on. As I pulled in to park, my coolant light came on... The universe was on my side as usual!!
After a short voicemail was left with the garage, and my keys were dropped, I awaited a ride and a phone call from them on Monday.
Within 24 hours from there I had my car back and on the road!!!
Noah was very kind and courteous when we were in touch. He was quick to let me know what the issue was and what the possibilities could potentially be from there. Everything worked out great.
When I arrived to pick up my car I was happily greeted at the front desk by one of my old managers from another business many years ago!!
Patrick!! Dang what a great guy you've got there. He took care of the invoicing aspect of things and let me know how pleased he genuinely is working there.
Autoworks has a solid team and a very professional approach to customer service in the automotive repair industry. I now have another shop that I can trust in the area and that means the world to me!
You're in good hands with these folks!!!
This is the 3rd and final update (downgrade) to this review.
I initially upgraded a prior review based on the responsiveness of Autoworks management and good faith in addressing a customer service and diagnostic issue. However, subsequent repairs and findings have been completely unsatisfactory.
My car was serviced for brake/rotor/caliper replacement on both axles, in addition to battery and A/C troubleshooting. The brake service alone cost $3800. After working through a customer service issue and questionable charges related to the battery testing and diagnostics, I came home to find that three of my “new” calipers were completely rusted out in under a week but one caliper had been properly coated and was free from any rust at all (pictures below). I had been charged the same rate for each caliper and the difference in calipers was never communicated to me prior to installation. They were represented as “new” but were in fact uncoated “reconditioned” parts. Could you imagine going to a shop for new tire rim replacement and they put on three white rims and a hot pink one? And reassure you that they may look different but they are at least warrantied. How many of you would be happy?
What would that do to the resale value of your car?
Then, three days after returning home from my initial brake service, my check engine light came on for the first time in the eight years I have owned the car.
I called the shop and they agreed to correct the issue with the calipers by coating them and reinstalling at no charge. The cause of the check engine light was determined to be a bad solenoid valve to the tune of an additional $300. So I approved the repair charge hoping the shop would right their wrong, but not even a day later the check engine light is back on after the $300 solenoid replacement. So what did I pay for? Why would I go back for another costly “fix” and wasted time?
I gave this shop every chance to show quality service but I cannot in good faith recommend anyone service their vehicle here. The cost does not seem justified in hindsight. There are serious quality and diagnostic issues that need addressing. I appreciate management’s willingness to find flexible solutions to the problems caused by the repair efforts, but why would anyone pay a premium for misdiagnosed car issues and glaring quality control problems?
I had work done and a 2nd opinion. I paid 3k for inspection, break work on front driver side, replace belt and tensioner. They had my car over 3 days. My car still doesn't have working breaks. Definitely don't recommend! Yes, they know breaks weren't done I've been into the establishment, and fighting the charge. They never reached out...no breaks is absolutely dangerous..criminal
Great customer service. I had some concerns about loose lug nuts. I offered to pay for an appointment but Noah checked them for free in few minutes. I will definitely be back.
Spent the summer in area and needed to get car serviced before the drive home …no brainer where to go . Thank you Autoworks for delivering timely and affordable service with a smile. Throw a cherry on top that I blew out a tire a few days prior and they were able to work with my insurance company to source a new tire and install inside of 72 hours. Look no further. Noah and Pat were fantastic.
Fabulous service. They don't try to upsell you in things you don't need. Repair tool longer than expected, but they didn't charge me for extra labor. Very fair. Highly recommend.
I think this shop is great! Their work speaks volumes, the techs are clearly very knowledgable and very expedient. Pat and Noah's communication and professionalism are greatly appreciated. Trustworthy and efficient imo, thanks for the great experience.
I made an appointment for a state inspection for 8 am. Since I hadn't heard anything by almost noon, I called. I was told it would be first in line after lunch. When I called at 2, I was told it would be next in line. Didn't get a call that it was ready until after 3 pm! When I picked it up, the service manager was apologetic and gave me the inspection for free, as well as a free oil change next time I come in for one. Still not sure I'll go back. He also said he'd email the report of things they found that would need to be addressed in the near future. Never got it.
I called got right in Noah was professional and courteous, they followed up with a reminder and when I arrived Frankie took it right in with a beautiful smile.
Best service I ever had for an oil change & the price was $49!!
God Bless America 🇺🇸
Thanks so much all of you at Autoworks. You figured out my car's rumbling, checked with KIA and found it would be covered under their warranty and did not charge me! ( and came and picked me up!) I will certainly be back for regular maintenance in the future.
Noah has been very communicative, my transmission was on its last leg, and he looked into it for me and found it under warranty! These guys are amazing and go above and beyond with their customers. Highly recommend going to Autoworks.
1500 dollars for brake work that took until the end of their day. Then wanted to charge me for 8 dollars for a lugnut. Heartless people that work here. If you are looking for good honest mechanics, if you are looking for decent human beings. Go somewhere else. They also wanted to charge me almost 300 dollars to LOOK for a problem.... just look.
As always, great service on my aging VW and ancient Silverado. They handle it all, and are thorough without trying to pressure you into doing something you don’t need to do. Excellent communication while the job is in progress. I especially appreciate dealing with Noah at the main desk, as he’s efficient, has got a sense of humor, and is clear and even tempered.
Good people, good work, on time, and they even provided a free loaner car, which made everything painless; well except for when it came to settling the bill, but I’d checked around on the Internet for prices, and AutoWorks was completely in line with what others are charging. The days of finding cheap, easily installed auto parts are long gone, along with my 1969 VW bus (and my misspent, but fun youth).
We have gone there a few times. Everything was fine until last visit. Bald little older guy put a huge $600 scratch on my newly painted car. Never heard back from Noah after complaint. They definitely don't like to work on foreign cars. Got rid of us thats for sure!
We had to have our car towed to Autoworks on December 23, arriving after closing time. They were very helpful, even giving us a loaner car and completing all the needed repairs. There were a few things that needed replacement, and they had the car ready December 26. Fantastic team!
Excellent service all around. Friendly and clear communication. When my service agreement with the dealership ended, I bounced around several national chain shops. Autoworks in Kittery Maine provided the best diagnostics and their mechanics are the most talented in the region. Highly recommended!
I found Autoworks when I bought a 20+ year-old Mercedes, which they kept humming for several years before I sold it. Maintaining a foreign car like that ain't cheap, but they were great about helping me prioritize what was most important for safety. Plus friendly service, convenient location, nice loaners, and pick-up/drop-off service to get me over the bridge to Portsmouth on one or two occasions when I didn't need a loaner for the day. Highly recommend!
I had a hard time getting a mechanic to listen to me when I articulated an issue with my car over a number of visits. The morning I dropped my car off here for a simple inspection the staff immediately picked up my concern, found the issue, sent pictures and were very descriptive and validating. Super easy to work with and I will definitely be going back.
I have used them for my auto maintenance frequently since my car is older and no longer under warrantee.
Always professional, fair pricing and good work.
I highly recommend Autoworks …
I am so impressed with this company and the staff. They were kind enough to drive me home and come pick me up when my car was ready. They took photos of the issues in need of repair and described each on in detail - including what is critical and what can wait. The waiting room is clean and the staff is professional and friendly.
While on vacation our car battery failed. Since I drive a Toyota Prius, I contacted the Toyota dealers in the area. Both of them were too busy to help. My wife did a Google search and came up with Autoworks. They were as kind and helpful as could be. We had roadside assistance from State farm insurance and they sent someone with a battery pack which allowed us to start the car and drive it to Autoworks. By the time we arrived, it was about noon and one of the employees (Mike) asked if we wanted to take a loaner car and get some lunch. He couldn't have been more helpful. He even suggested a great little restaurant close by ( Clipper Tavern) which was excellent. By the time we finished lunch, the car was repaired. Also, when they replaced the battery, Mike asked if we wanted to just replace the battery or perform a diagnostic to determine if the charging system is functioning properly. He stated that the battery was most likely the culprit as the car was driveable after the jumpstart. I decided that I wanted to have the diagnostic done as we are traveling and I wanted to be sure everything was okay. It was a minimal charge the total cost for diagnostic and battery replacement and installation was $300 dollars which we thought was quite reasonable. We can't say enough about the great service we received. Highly recommended.
Excellent Service and Professional Staff!
I recently took my vehicle to Autoworks in Kittery, and I couldn't be happier with the service I received. The staff was professional and made the whole process seamless. They provided a helpful link that explained my service, making everything easy to understand, and paying online was simple as well.
Everyone I interacted with was friendly, and it’s clear they care about their customers. The team was fair, honest, and I’ll definitely be coming back in the future. Highly recommend!
I have been having my cars serviced at Autoworks for several years. The reason I continue to return to Autoworks is because
I trust their professionalism and honesty. They really care about serving the customer and will go out of their way to insure customer satisfaction. I recommend them without reservation.
My appreciation to Ian and Noah and I hope you remain with Autoworks until you retire!
This was my first time working with AutoWorks, and I'm very pleased with the whole process and impressed with their customer service. I got an oil change with them, and they were easy to schedule with, flexible about when I could pick up my vehicle, courteous on the phone and in person, and prompt. The price was very fair and they didn't do anything we hadn't agreed upon (no surprise charges). The next day they followed up with me to make sure I was pleased with the work they did and my experience. I recently moved to New Hampshire and wasn't sure who my new go-to trusted mechanic would be. I believe I've found them!
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