What clients say about R & R Auto Repair Inc. in Belgrade Township (ME)
I stopped at the shop on a Thursday around 4pm. The brakes on my vehicle were squealing after driving nearly 800 miles to attend a funeral in the area. Two wonderful employees came out to look at the brakes outside. While they were not able to service the vehicle because they were about to close and would not reopen until Monday, they still spent time looking at the problem and gave me recommendations on what to do next and what I should ask for when I found another shop.
If I lived in this area, I would absolutely have my vehicle serviced here regularly. The time and care they showed me, even though they knew that they wouldn’t be able to help in my short timeframe (leaving on Saturday), was absolutely incredible. This is what ALL customer service should look like!!
R&R Auto has been taking great care of my vehicles for years — including my 11-year-old Super Duty (a commercial plow truck for my business), my 4Runner, and my Tacoma. The four guys there are salt-of-the-earth Mainers: honest, hardworking, and extremely knowledgeable. They take pride in what they do, treat you with respect, and never try to upsell you on anything you don’t need. It’s rare to find a shop you can fully trust, but R&R is absolutely one of them. Highly recommended.
Everyone was so kind and accommodating. My car’s check engine light started flashing while on vacation and when several auto shops in the area said they couldn’t see the car for another month, R&R was able to help and the car was ready the next day! Prices were super reasonable and the advice I received was helpful. Thank you for your help!
We took two vehicles for oil change and inspection. They were able to get us in quickly, did both in one day, pricing as expected. Clean shop; nice folks.
I asked him to look at my exhaust and tell me if he could a crack in it. He then called and said I owed him $100 because he did a full inspection of the car, which I did not request. Also, $100 for an inspection is ridiculous. Would not recommend this garage to anyone as he does not follow instructions then overcharges.
The guys at R&R did an alignment on my VW Golf. I couldn’t be happier! The car drives straight and the steering wheel is dead center. They seemed to take the time to do things right, and I appreciate that.
Initial experience was positive, they were quick to schedule and complete repairs. But when I tried to schedule additional car work with them, one of the partners (I think he said his name was Wallace?) blew a fuse at me over the phone because I decided to get my tires done at my usual tire shop and not gone with their quote. Even though I already had other work scheduled, he threw a fit because I didn't ask them to do everything. Bad business and customer service to have an aggressive attitude with a laid back client having already given, and planned to continue to do, business with you.
My Chevy with the 5.3L was dropping to zero oil pressure. Two other mechanics had no idea what was wrong with it, and the dealership mechanic said it needed a new engine. Tait had an explanation for the problem when I called, got the truck in and fixed it quickly. Saved me about $7000. Thank you, Tait!
As ALWAYS great service above and beyond what I was there for. Both men are a pleasure to deal with. Unlike many mechanics, I always get the feeling of authenticity and caring for your vehicle. They do not speak to you when explaining the work being done as if you are (for lack of a better term) ignorant to the industry.
After expressing to a neighbor our dissatifaction with the auto service repairs & maintenance we were recieving, they referred us to R&R. We had some extensive work done and now follow up with general repairs and maintenance. We are so pleased and relieved that our expectations for professional and accommodating services was fulfilled. Trustworthy, clear - accurate estimates & invoices, appropriately price labor & parts, high quality work and detailed preventative maintenance, clean & organized shop and excellent customer relations.
Good place to go for repairs. Tait was primarily the man I dealt with and is very knowledgeable. Pricing is fair and they don't make you feel like a total meat stick for not knowing vehicles. (I don't know squat about my Ford Focus, other than that it drives in a straight line and gets me from A to B with my son everyday.) But, that's why they have shops like R&R. They even offered to diagnose a door sensor for me without just fixing it and then charging me for it. (Had happened at other places.....) I highly recommend R&R Auto for your repair needs if you live in the Belgrade area, or even outside of it. They're worth the extra drive.
Cant comment on their work. I went in to ask for some help on a bolt I broke trying to fix something myself. Guy gave me some quick tips to fix myself and I was out the door. Long story short, his suggestions worked and I'm pretty happy.
Also noticed the guy answering the phone was incredibly patient while explaining (more than once) to a caller that an e-brake is needed to pass inspection...
I get a good read off this place, I would have work done here.
Amazing service great prices.
I bring all of my family’s cars here. It is so nice to have a mechanic I can trust and who gets the job done right the first time
These guys do great work at reasonable prices. Honest, professional, thorough, clean, knowledgeable. Looking forward to their brand new shop. I’m very happy to recommend Wilson and Tate.
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