Hilltop Collision has been an absolute nightmare to deal with.
My father was already in a very stressful situation. He had to move under tight time constraints. After finally finding him a new place to live and moving all of his belongings, he made one last stop at a grocery store in Livermore Falls. When he came out, he discovered his car had been stolen. Shortly after, we were informed that the vehicle had been involved in a hit and run accident and was later recovered by Hilltop Collision two days later.
My father had several personal belongings in the car, including mail, family photos, his clothes, and other essential items. Despite this, Hilltop Collision refused to let us retrieve any of his personal belongings even after we drove over two hours to the facility. We offered to sign over the title to the car in exchange for just a few of those personal items: license plates, insurance documents, photos, and clothing.
Under Maine state law (Title 29A Sections 1851 and 1854), vehicle owners are legally entitled to recover personal property from a towed or impounded vehicle. Regardless, the staff at Hilltop Collision refused. The woman we dealt with was not only unhelpful but also rude, condescending, and even laughed at us. That type of treatment is disgraceful, especially given the hardship my father has been going through.
He has had one of the hardest weeks of his life, and having his car stolen was bad enough, but to then be denied access to his own belongings by this company was just inhumane.
I strongly advise against doing business with Hilltop Collision. This experience was horrendous from start to finish.
I had a great experience! Never had to wait for someone to pick up the phone always was polite! No extra fees after the quote! I was shocked when I picked up my car and it was deep cleaned on the inside too! My car looks brand new!
Unless your insurance is paying for it don’t go here. Estimates are a joke as mine was more then double once said and done. They only fix what they want to it seems as I still have check lights on. I wouldn’t recommend this place if your paying for it yourself.
Hilltop recently completed body work on one of our cars. They work efficiently and staff are always friendly. Our auto mechanic told us they are the ones to use to get the job done right, and I'm glad I listened to him.
The car came back looking better than it had in ages, including the interior they so nicely cleaned.
I highly recommend Hilltop Collision Center. They got me in sooner than expected and did an excellent job. PLUS my vehicle was cleaner than it had been in years!! Awesome!!
After an accident, I called Hilltop Collision to have the car repaired. I know it's going to take weeks before they can get to it, but I know it will be done right. Barbara was super helpful and patient with me as I sorted through the insurance process to get the car there.
received a tow on a Sunday evening from them after my insurance company failed to get in contact with anyone on thier own. it was a great, speedy, professional and yet down to earth experience. would call again for towing service.
Excellent service and impeccable work! This shop is the absolute definition of professionalism and customer service. If I'm unlucky enough to require their services again, I'll be happy to know that they will do the job right.
This place is a big fraud they gave me a estimate on my truck to fix i never had them do the work however they seemed to cash my check for 3100 and never even do the work wow alot of money to do nothing I think that they should be looked into for shady deals I like to know why my money isn't being returned after a year of cashing my check can you explain to everyone scott?
My daughter was in an accident with my vehicle and it was towed to this location. When I called to arrange getting my daughters personal belongings out of the car the woman who answered the phone made an already stressful situation worse by how she handled it. I would never use these people no matter how good of work they do simply because of her horrible demeanor and condescending attitude.
Horrible customer service. They left black finger prints all over the inside of my car, on the roof. Then lied about it and gave attitude when I talked to them about it
This is the 2nd time I have needed the services of Hilltop after hitting deer! I could not be happier and would certainly recommend them to anyone in need of their services! Thank you!
Scott and his team are amazing! My car looks brand new after being in an accident! I'm always impressed with their work! There is no one I trust more with my baby! They even cleaned her inside and out for me, which I always feel bad about! Scott was so awesome and he even personally kept in touch with updates! If your car needs body work, this is hands down the place to go!!!
Amazing work! I had some rust spots fixed as well as my windshield replaced. The main rust issue was at the top of the windshield on the roof and Scott was able to fix this and re-paint the whole roof within my budget. The end result looked like a new roof! Thanks again guys and gals!
We had a major collision with a deer this January, doing considerable damage to the front and side of a Honda CRV. Hilltop was highly recommended by friends and our insurance company as well.
The job they did was amazing. Fast, and they handled all contacts with our insurance. The job and the whole experience was off the charts great, and Scott Hall, the boss there, couldn’t have been better. The car came back showroom immaculate, looks better now than it did coming from the dealer. Best auto experience ever.
Very professional and honest. Not afraid to tell you they " can't" do something. I'd say it probably the safest place in the area to leave a vehicle for an indeterminate amount of time and find it in the exact condition you left it in when you pick it up!
Fair, transparent, kind, excellent work. We got into an accident far from home; car was towed to Scottie and then repaired while we were far away. And they were awesome. And the car has never looked so good. So no hesitation to recommend - you are in good hands.
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