What clients say about Sabattus Auto & Truck Sales Inc in Sabattus (ME)
Was on trip to Acadia (5 hours from home) and we stopped off highway to let our dogs take a bathroom break. On way back to highway our van shook and all of a sudden our check engine light went on. We happened to be driving by and pulled in to make sure we could continue the drive (3 hours away) safely. DJ was so nice and took 20 minutes to look under hood and hooked van up to see if there was anything serious. We got a clean bill of health to continue our trip and will have vehicle more thorough checked when we get home . Appreciate how kind they were and they took time out of their busy day to help tourists!
The team here is AWESOME, I bought a 2008 prius here last year, it's needed very few repairs for its age and mileage and every repair that it has needed they've taken care of in a very timely manner. Their pricing is super fair and they are very honest with their work, you can pay invoices online which is great for people like me with a 9-5. I would definitely recommend buying a car through them. They will take care of you!
Great experience at this mom & pop dealership. Brent was helpful, friendly and no pressure sales tactics. Allowed a PPI with my own mechanic. Will purchase from them again.
Everyone here is so helpful. Whenever I have an issue with my car they listen and give honest opinions. This is the best car sales and service Ive ever had the pleasure in of working with. So grateful.
Honest Automobile Dealer with a fantastic selection!
Cars, Trucks and SUV’s are abundant here, so there shouldn’t be a problem making a choice if you need a new vehicle.
Great team to work with, Brent is awesome. Went above and beyond by sending me videos and answering all my questions while I was traveling across the country for work. Thanks again!
Solid experience here with the salesman John Russell on my recent purchase of a 2017 Tundra. Truck was fair priced and in exceptional condition for the year. They were easy to work with from the test drive to the financing, John ensured that I got the best rate I could. No B.S. Highly recommend, thanks Sabattus Auto..my family and I love the truck.
Fair. Reasonable. Knowledgeable. Bought a truck from them and very happy with it. Would return to purchase another vehicle and we’ve been back for maintenance too.
The gentlemen working here were extremely helpful. I had an issue with a trailer and they guided me in the right direction. Although I didn't buy a vehicle here, I will be back when I am ready to buy a vehicle
Just bought a Subaru Forester from them a month and a half ago. The experience there was so welcoming and friendly! Went in today too because my car was making a sqeaking noise, they replaced the serpentine belt today at no cost. Great staff, everyone was polite and helpful. Highly recommended!
Purchased vehicle around a year ago. Check engine light came on day after purchase. The brand new brake pads they put on need replaced already due to bad rotors they didn't feel like replacing. Car is still rusty underneath the black spray paint they applied. I highly recommend any other used car dealer as this is about as low as they get.
What a great place to do business DJ and Laura were the best. It took us almost over a month and they worked with us this dealership is the best place to do business, what I also loved about sabatas auto and truck sales they love working with veterans and I really appreciate that. I will be back soon.
We bought my Tahoe here almost 3.5 years ago. Best vehicle I've ever had! It was a great experience. We also bought my husband's truck here too 8 years ago, and it's still going strong!
Very excellent customer service! They are very friendly and knowledgeable, and up front with information. The vehicles are in great shape. I would recommend to anyone looking for a new ride to stop here 1st!
This was by far the easiest vehicle purchase we've ever made. They took care of all the paperwork and entire process so seamlessly. Customer Service was exceptional and we loved the personal attention we received. Family owned company and we now have a trusted place to have our vehicles serviced. Love that this is also a family owned business and not far from our home. HIGHLY RECOMMENDED! Laura and DJ are great people!
Gave me the best deal for my trade in! Went to several other dealers and Sabattus Auto gave me way more they they Offered. Would highly recommend them to anyone. Very pleasent customer service and Laura is awesome. Haven’t had any problems with the Tacoma I purchased
Amazing customer service! They are honest, fair, and genuinely concerned about building a customer relationship. We searched for six months for just the right vehicle and just the right dealership. Many dealerships had nice cars but their service was awful. It is such peace-of-mind, to leave a dealership in your new vehicle knowing you got a good car for a fair price. Thank you all!
My girlfriend and I purchased a vehicle from Sabattus Auto and were blown away with how awesome all of the staff treated us. They set us up for a test drive very quickly, made the paperwork end easy and understandable. Most of all; we ran into payment problems using a debit card for the down payment, we needed to leave and get cash which by then was after hours. They were more than understanding and finished up with us after they're closing time, allowing us to get the vehicle still that day. We were so happy and thankful for thier hard work.
You guys are the best, and thank you Laura. We will be reffering you whenever we can.
-Chris and Brenna
Hard to find a used car dealer with integrity like Sabattus Auto Sales! Even with no warranty they still stand by their products and take pride in what they sell. DJ and Laura are great to work with! I would recommend them to anyone and everyone.
I bought a great vehicle at a great price. I was impressed by how easy the process was, it was seriously the least stressful car buying experience I have ever had. Laura was friendly, helpful and professional. I would highly recommend Sabattus Auto to anyone looking for a great car buying experience!
This dealer is great. I bought a beautiful truck here and have not one complaint. My salesperson Laura was very patient and took care of all my needs. If I ever want to get another truck in the future, this will be the first place I go to.
Drove 8 hours all the way from New Jersey to buy a truck from here, I asked a lot of questions over the phone to which they were able to answer all to the best of their ability, when I arrived the truck was as described and the price was well below market value. Test drive the truck and bought it with no warranty (understandable) however about an hour into the ride home the low coolant light came on and the water pump was leaking like crazy. Called them back up and although I had no warranty they still took the truck and replaced the water pump for free which would’ve cost me well over $1000 to have replaced on top of whatever it would’ve cost me to have the truck towed the whole rest of the way home. Along with doing the repair they even drove the truck down to me once it was fixed. I waited a couple months to write this review to really get a feel for the trucks reliability and see if I would run into any more issues but I’ve gotta say it’s a hell of a truck and has yet to let me down since then. I’ve driven it half way across the country and back a couple times now without any hiccups. These guys really stand behind their vehicles and they were a great group to do business with. I would highly recommend.
Failed to honor their warranty. Truck developed a manifold leak the day after buying. They tell me "the trucks designed to tick like that" as well as saying they found no leaks. But after having a licensed dodge dealer inspect the truck the dealer found there to indeed be a manifold leak. Returned to sabattus to have fixed where i was then given the response " because its a minor leak and not a maine state inspection issue we cant do anything about it." But then tell me that when it gets louder they can fix it for "a discounted price." When asked what that would be the mechanic couldn't give me a clear answer. Sad that this dealer would sell me a 17k truck and then fail to stand by their vehicle.As well as not honoring their warranty which clearly states "Exhaust Manifolds" as a warranty backed problem. Never doing business with these guys again and making sure anyone looking for a vehicle steers clear of these guys.
Edit:
After seeing others agreeing with my review and reading your response I find it questionable how you guys are still even in business. You openly ignore the fact I had the leaking manifold confirmed by a dealer that you "could not find" obviously your mechanics are incompetent or you deliberately chose to deny me my warranty. Yes I modified my exhaust system AFTER the first time i dropped the truck off to have looked at by your mechanics. You assured me it was just the motor "ticking" and that it was normal. I put a dual exhaust to try to drown the ticking out as it was only getting louder. I returned the truck to you after and you tried then and seemingly now to blame ME for the noise? The exhaust was professionally installed...... and the fact you "thought we resolved the problem" shows how incapable you are with customer service. By the way, the truck also had a battery twice as small as it should have. Did your trusty mechanics you stand behind think that was a smart idea? Do the world a favor and stop scamming hard working individuals. Or at least do a better job of lying.
After having a flat tire on interstate we limped car into Sabattus Auto and Truck. We found them extremely helpful and they quickly changed our tire and got us back on the road quickly. This experience will have us looking to purchase our next vehicle from them. Thanks!
Just purchased our new vehicle from Reggie. I was thrilled with their service. Reggie was a great salesman, though the car spoke for itself.
Reggie was a gentleman, honest and not pushy. I would do business with them again. I am a very happy new car owner. Thank you Sabbaths Auto!
Excellent experience, would buy from them again! Very accommodating, stayed late for ya to pick up the vehicle after hours. Held the truck for us on a handshake while we worked out the details with our bank. Great customer service. ~Jim and Dannielle
UPDATE 2017-05-13
I'm writing with an update to my original review. To summarize, our vehicle manifested a problem after less than 600 miles which, ultimately, required over $2,800 of repairs at our local Toyota dealer. Sabattus Auto & Truck Sales initially attempted to remedy the problem, but was unable, and subsequently declined to cover the permanent repair. To be fair, the part that failed was not covered under Sabattus' limited warranty. Additionally, Sabattus staff did pay for the cost of diagnosis at the dealer, and were generally professional and prompt.
The fact remains, however, that Sabattus Auto & Truck Sales sold a vehicle which developed a costly problem almost immediately, and did not make an additional effort to resolve the problem in what I believe is an exceptional circumstance. Even our local Toyota dealer arranged for the factory to pay for some of the parts, and to discount their own labor, in the interest of customer satisfaction - and we didn't even buy the vehicle there!
In the end, we still got what we hope is a great truck post-repairs, albeit for an extra $1,700 out-of-pocket. As a result I can no longer recommend Sabattus Auto & Truck Sales, and am lowering my rating from 5 stars to 2 stars.
ORIGINAL POST
After several weeks of shopping for a used vehicle online and at dealers near and far, we finally found the exact truck we wanted here. The lot was stocked with well-maintained used vehicles, with fair prices. Our sales person, Reggie, was easy to work with from the test drive, to inspection, to paperwork, and final pick-up. About two months after the purchase, we had a problem. Laurie scheduled us for an appointment the next day, and their shop fixed it promptly - and the issue wasn't even one that was covered by the warranty. I have high standards for my vehicles and related service providers, and Sabattus Auto & Truck Sales has met them entirely. Thanks for a great experience, and we'll definitely be back the next time we're in the market for a used car.
These guys are great! I was on my way up I-95 from NJ to Stonington, pulling a trailer, when my serpentine belt broke. I was right at the exit for Rt. 9 so pulled off hoping to find some place safe to pull over. Well, I couldn't go far because the engine was way hot. I happened to stop on the road right in front of Sabattus. Being a single woman traveling alone, I was very worried. Well, these guys got my rig into their lot (no power steering!) and had me fixed up and on the road again within an hour! They couldn't have been nicer and I really appreciate their help!!
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