We had a leak under our Rv, Cody come and looked at it. He was very thorough and explained everything he had to do. I would highly recommend Cody if you ever have issues with your Rv. Thanks for the peace of mind Cody.
Had a derate on my t680 kw and saw Scott working on a truck and asked him about my issue and told me to pass by the shop, he is very knowledgeable and straight to the point very good service I will definitely recommend them
We had a very poor experience with Big Wheel Diesel & Wrecker Service. The towing charges were extremely expensive for the level of service provided. More importantly, after dropping off our truck, they failed to properly reinstall the drive shaft that was removed during the tow.
Because of this negligence, our truck was left unsafe and undrivable, and we were forced to call another towing company just to detach the trailer from the tractor, which cost us additional time and money.
When we called Big Wheel Diesel & Wrecker Service to inform them about the drive shaft issue, they hung up on us instead of taking responsibility or offering a solution. This is a serious mechanical and safety issue, not a minor mistake, and the way it was handled afterward was completely unprofessional.
I would not recommend this company to any trucking business.
On our way to Fireside RV from Illinois, over 800 miles from home, we severely dented our RV rim and knew we couldn’t make it back safely. Thankfully, we connected with Amber at Big Wheel and Diesel & Wrecker Service.
Amber went above and beyond to help us. She not only sourced the exact wheel we needed but also secured a brand-new tire overnight. The team even came out to our RV park to service our RV on-site! Their exceptional service and dedication saved our trip. Thank you, Amber and Big Wheel and Diesel & Wrecker Service, for your outstanding support!
The man who we spoke to first was so very helpful and patient. Upfront pricing, and reasonable. The girl who called about parts was very friendly and helpful. Scott the mechanic who came out to repair the RV was very friendly, knowledgeable and fair with pricing. We would recommend Big Wheel to everyone.
The mechanics are knowledgeable and dedicated to their craft. The Service Manager runs a tight ship and is very thorough in his inspections. He is man that knows trucks inside and out along with all DOT regulations when it comes to the trucks. He's a trustworthy man. The Parts Manager was also quite knowledgeable and willing to answer all questions.
Of all the repair shops I've visited this one is by far the cleanest and well organized.
Big Wheel Diesel comes up BIG again when I called on them to help get me out of a bind. They had my truck fixed and back running the same day. They were very meticulous, found the issue, the cause of my issue and fixed it the same day. This isn't the 1st time they've done excellent work on a diesel truck for me. They're always a good choice when I need a diesel mechanic.
I broke down on I 12 With my Newmar Dutch star Big wheel came out and towed me to there shop everyone was professional from the dispatchers to the mechanic everyone was helping repair my coach. and put me at ease.
Doug Davis is a great guy! This company specializes in Cummins Repairs on all Makes and Models (HeavyDuty trucks, RV's & Buses. They also operate a large wrecker fleet to get you off the road! No job large or small!
I really appreciated the quality of service I received. I recieved help in a quick time frame. Additionally, all of the mechanics were very kind and knowledgeable. I would recommend them to anyone!
Our rear brakes went out on our RV and Big Wheels was there to help. They repaired our brakes and double checked the breaks to make sure the brakes were now working properly. They explained exactly what happened. Big Wheels had our RV just for a few days and off we went.
The service staff were absolutely wonderful! Very pleasant and an excellent experience!
Had these guys come over to pull me out of a swamp yard with gravel from Premier Chemical in Akens LA and Daniel the tow truck guy was very helpful and very effective with his work, really helped me out with no issues and great timing, thank you Big wheel for great work today and thank God for putting great people around me to rescue me and to keep working. God is good all the time!
Great service. I had a broken arm on my lift axle, not something that you see everyday. They stayed after hours to remove the arm, had it to the welder/fabricator the next morning, they were able to put it back together and reinforce it better than new, had it back on the truck and I was rolling the following day. They're friendly, upfront, trustworthy, efficient, and do a most excellent job. I would recommend them for all maintenance and repairs. Thanks again Gary, Cody, and Dave. Y'all are the most.
I hardly ever leave low rating reviews. It is never my intention to hurt anyone or their income in any way. However, if I could rate this place of business with less than one star I would. After my husband spoke with a CSR and there being a clear indication of misunderstanding (calmly I must add) out of nowhere the owner of this company came on to the phone hollering about his business name potentially looking bad, and more information than my husband and I cared to know about him having too many other customers waiting. It didn’t make any sense. My husband’s work vehicle gave out on the interstate. DOTD were so kind to offer him a tow to the next exit where my husband contacted this tow company to take our vehicle from there to a repair shop.Maybe the owner heard the word “Free” while my husband was explaining DOTD was pulling him to the next exit free of charge is where perhaps this company “assumed” we didn’t have the funds to pay for our tow or what, but the owner became very aggressive and rude. The tone and level of rudeness was incomprehensible. My husband tired from working an overnight shift was still trying to explain himself, to get our car towed but by this point (I’m here only because my husband called for a ride home) I was completely turned off with the level of customer service being given. We called another company and with in minutes were given an ETA when they would arrive. To take the time out of my day to leave a review of this kind hopefully speaks to how disturbed and disrespected we feel. Please spend your money with a company that appreciates their potential customers and if they are too busy, clearly and kindly allow people the option of doing business elsewhere.
We had to call roadside while sitting at the TA Truck stop in Hammond when our truck wouldn't start. Scott was dispatched and called to let us know he was on the way. He arrived and got straight to business identifying the problem in about 30 minutes. A starter bolt!! He was very personable and professional. It's great to have dependable and skilled mobile mechanics. Thank you Scott!!
What a wonderful shop! I called while broken down on the side of the road. Scott was dispatched to help me out. Scott identified my problem and made a plan to get me back on the road. This was done as efficiently as possible. Another thing that happens when you deal with Big Wheel is you get great communication along the way. Big Wheel ‘s prices were very reasonable. I will use them for all my PMs in the future. I only wish that I knew bout this place several years ago! Thank you Scott and Gary.
They are very excellent about what they do. They get me out in no time. They fix my truck in no time. if your truck breakdown around Hammond Louisiana call BIG Wheels they are very good about their Service I really appreciate the work they do for me.
We just made a 1400 mile trip towing our 36ft travel trailer behind us, unfortunately we had a trailer tire blow out 2 hours from our destination. We had to pull over on the side of a busy interstate. We had a gentleman named Scott dispatched out to us and he made an already stressful situation way worse. He had an attitude from the beginning, and I understand not wanting to be called out on a Saturday afternoon for this, but we also don’t want to be stranded on the side of the road with our family. Zero customer service skills and shaking his head in disgust when walking away from my husband. We paid $250 for a 20 minute job and we were happy to do so because it’s a very important and risky job, but the poor people skills definitely made this situation way worse. Save yourself more mental anguish and call a different company!
The towing experience was professional along with the main office but the guy at the tow yard needs a major attitude adjustment. BAD FOR BUSINESS! I will never use this company again and would not recommend them to anybody I love because of his ugly disposition. If you don’t want to deal with people, find another job! He would not be on my payroll if I had a business! Just disgusting!!!
Mannn I can’t praise these guys enough. Had an air line blow on top of my transmission, was stuck at the Walmart dc in Robert, La. They came fast!! First the mechanic Scott came to see if it was a quick fix on site and identified the problem immediately. Needed to have the tow truck come and they cut me a deal. The mechanic didn’t try to run up a hourly rate and would document his time and even would tell ME ABOUT IT SO I WASNT IN THE BLIND. THAT RIGHT THERE IS GREAT BUSINESS!!! Got my truck back up and going and didn’t leave nothing for the unknown. Highly recommend this place and I will always do business with them if I’m in this area. Fellow Owner Ops this place is gold. Do not hesitate.
We had an Emissions/Check Engine Light issue in our Entegra Anthem while traveling across country. The Big Wheel team stepped up to get us in and out of their shop and back on the road in less than 3 hours! Cody was our service team member and he was fantastic - friendly and extremely knowledgeable in his ability to service our needs. Thank you to Gary and Cody - highly recommend Big Wheel.
We were hauling our 5th wheel when after a rest stop on the hi way we suddenly lost acceleration. I could get the speed up to 65 eventually, but it took awhile, and if I had to brake, it took awhile to get the speed back up again. We found an RV park after a few miles, and the woman at the desk asked around for local diesel mechanics. Big Wheel was only a mile down the road so we drove it there. At first they said they could not get to it, but agreed to have the night shift mechanic take a quick look at it. He spent 45 minutes on it, tested a bunch of things, and blew out some part I didn't recognize. Anyway, it fixed it. The owner and the mechanic came out to tell us what they found and what they did, and sent us on our way, NO CHARGE. "Merry Christmas" is what the owner said, and "Leave us a good review". This is that review, well earned by Big Wheel Diesel & Wrecker Service. A Christmas miracle.
Excellent first contact from this company. The price was fair as far as I am concerned. If I ever need a tow this will be the company I call. Thank you Big wheel!!!!
Big Wheel is the Big Deal! My driver was stranded in Hammond, LA when his Freightliner rig suddenly derated and shut off on I-12. Rhonda dispatched a tech to do a roadside regen, but later had to tow it into the shop. It was midnight on a Friday night, so we had to wait till Monday for full repair, but the team got on it fast and fixed a DEF exhaust leak and got us back on the road Tuesday morning. The price was good, and the speed, accuracy and professionalism of their service was great. Even after the tow, we were able to deliver our 45,000 of freight to our customer undisturbed. Thank you so much for the rescue! I highly recommend your team and will reach out if we ever need help in the area again.
I've been using this company for over 15 years and I always get the best for my money, I mean professional work and parts, excellent service and reliability.
My truck broke down on Sunday. I was still able to get my truck towed to Big Wheel shop. Unlike some of these other shops that misdiagnose problems after keeping your truck for 2 weeks and then charge you an arm and a leg ...Big Wheel actually diagnosed mine correctly and in a timely fashion. I was only there 3 days and I wasn't mad at my ending cost. They are more than fair!!! The whole staff is professional and the owner Gary is a gentleman and he stays involved with the customers throughout the whole process which you don't see anywhere else! I was extremely impressed!! Any issues I have with my truck..I will definitely take it back to Big Wheel!!!
I took my 2016 peterbilt 579 to them for a 3 axle alignment a couple of weeks ago.i have to say this first before I continue, before I took it to them while driving when I hit a bump or bad patch of road I would grab the steering so firm my hands would hurt to stay on the road and was really nervous when it rained I didn't feel in control,but after taking it to them i was a little uneasy on takeing it there,as I'm very picky on whom work on my truck.But I'm so glad I did, after being on the road for a few weeks hitting all kinds of bumps and driving on bad roads my truck have not driven so good since I bought it. The mechanic who did all the work on it gets a huge thumbs . You did a fantastic job.
They allowed us to come in on Saturday after hours which we appreciated very much. We have an older RV that needed an A/C repair. The tech Cody was knowledgeable, friendly, and accommodating. Cost was average for a weekend call-in. Worth every penny! Definitely recommend to anyone needing RV repairs in the Hammond area or if you're just passing through. Thank you so much! We'll be a lot more comfortable on our trip now.
I had a code on my truck and took it to a shop in Virginia took them 6hours and couldn't figure it out said the 559 code were too difficult to diagnose. So I was forced to continue driving it the way it was. I had no power and even empty it wouldn't go passed 50mph. So I called Big wheel and spoke to Cody he said being it in. Not only did he diagnose it but explained every step he was doing . This guy knows what he's doing .. no guessing at all . Take my word don't waste your time going anywhere else. This is the place. Very hard working mechanics . And ask for Cody . You wont be disappointed.
Oct 04, 2018
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