On February 3, 2026, at approximately 11:10 a.m., I returned in person to ASAP Towing, located at 2090 Gause Blvd. W, Slidell, Louisiana, to request documentation authorizing the $528 in charges I was billed for a police-ordered tow.
I specifically requested that the receptionist, Chloe, provide a rate sheet, ordinance, or police contract authorizing the exact charges listed on my receipt. Chloe appeared visibly irritated and stated that the individual I was requesting was not present and that she would not provide any documentation or information regarding the rates.
I then calmly requested an email address for the owner or company representative so I could submit my request in writing. At that point, Chloe became verbally aggressive and unprofessional, raising her voice and making hostile remarks, including stating that “the police already told me about you,” followed by profane language directed toward me.
Chloe appeared visibly agitated, shaking, and yelling, and her behavior escalated to the point that I felt it was necessary to leave the premises to avoid further confrontation.
Due to the verbal aggression and hostile conduct, I documented the incident with law enforcement. My visit was solely to request legally required documentation regarding a regulated, police-ordered tow, and I was met with hostility rather than assistance.
We have used ASAP Towing several times over the years. They are always professional and courteous and their prices have always been reasonable. They're the only towing company I have saved in my phone contacts. Highly recommend.
The driver arrived extremely fast. Had me loaded up and ready to go in 15 minutes. Polite and professional. I’m very pleased with the service I received and will recommend them to everyone I know. Thanks
I have used this service several times, because I have a 23 yr. old Miata that I just can't part with. They are professional, prompt, and reasonably priced!!
Chris our tow guy was great! He came on time and dropped off vehicle to nearby location. Unfortunately the 1st tire place could not start the job since both their tire machine were down. Chris was able to bring vehicle to another shop close by! Quick and professional. Thank you, Chris!
In a day and age where you can't seem to get help or trust anyone in sight , I'd just like to say that this Towing service company treated me as good as they possibly could. The driver went above and beyond even to the point where I didn't even actually need my car towed . He saved me more heartache and money than I can explain. 100 % integrity is hard to find these days but in this company did just that in my situation. Very grateful to Keith's Towing Service and its truck driver.
My fuel pump out on 12EB I needed a tow ASAP that way I could get back to work. So I called ASAP and Chris was there ASAP. Fast response time and I’m back up and running and back to work.
Receptionist is very rude and disrespectful. Obviously she's overwhelmed that she's given out the wrong prices. I called to ask a simple question and was berated by her. She began screaming at me what type of customer service is this?!?! FYI everyone else was awesome but I rather go elsewhere just so I won't have to speak with her.
Talk about friendly service. Chris picked up my daughter's vehicle and brought it to my house for repairs. There was constant communication from the moment he arrived on site until he dropped it off. We talked about diagnosing the problem and even offered to help me with repairs. Top notch. Chris needs a raise. This level of service is so rare in this day and age
Service was reliable, quick and exceptional! Thank you for the great care, great communication & patience in towing our vehicle. We highly recommend ASAP Towing and had an A+++ overall experience!
Chris made my towing experience very smooth! Quick! Reliable and he is super knowledgeable about his job. Would definitely recommend this company and specifically Chris!
ASAP Towing & Road Service is amazing! My mom needed help with her car, and they showed up within minutes. Chris was the driver who towed her car, and he was fast, professional, and super kind. He actually got there quicker than I could even make it to her! It gave me so much peace of mind knowing she was taken care of right away. I highly recommend them to anyone who needs quick and reliable towing. Thank you, Chris, and thank you ASAP Towing for being there when we needed you most!
The customer service was great. The driver was on time. He was quick reparing my tire. I just wanted to say. Thank you. I will recommend the company to a friend who is in need.
Everything was very professional and fast!!! I didn’t take long for them to get to me plus bring me home!!! Chris was very professional and helpful!!! He deserves a raise!!! I am very happy with their service and highly recommend them!
Jason is the BEST! He is great at his job and goes above and beyond to make you feel comfortable. I have had several 5 star experiences when Jason has been involved. He gives great service and great advice and is certainly an asset to your company.
ASAP was great! Price was better than expected and they came out way faster than I expected! Danny was super friendly, helpful and quick. I am so appreciative!
Would like to thank you for sending Jason to pick up my Subaru ascent and getting the car and myself to the tire repair shop. Jason was kind inconsiderate and I appreciate the conversation. Thank you again
Outstanding service. Arrived on time. Clean, very professional. Price was affordable. Will definitely call next time I need a tow! (Hopefully no time soon lol)
Mathew, was my first call, and he was incredibly informative and helpful! Jason was the driver and he was also very knowledgeable and helpful!!! LOVE ASAP TOWING IN SLIDELL, LA
I parked my boat too much into the grass and it was slowly sinking and sliding towards the ditch. Needless to say I couldn’t get it out with my truck as I didn’t have room to swing it out. These guys came out within 10 minutes and lifted it out into the street. Saved my butt from further damage. 2nd time I’ve had to use them and both were great experiences!
They were awesome.. All smiles.. I Thank Mr. Tow Man for getting out of his bed to come help tow my van for my family. Late night on the highway with my babies, the tow guy came out when he could have stead in bed..
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