Absolutely the worst copart I've ever been to. Jennifer is going to cost that place business. Apparently it's also policy to completely ignore you standing there unless you've signed in, twice.
No other customers there, still had to sign in with QR code and 10 min wait after signing in with 4 people at thier desks that refused to look up .. when my name was called the gal wouldnt leave her desk that was 15 ft from counter
Today I had to do business with them and was totally disappointed with the attitude of some staff members. I WAS CUSSED OFF although I was speaking to one staff member named Makeda another one was shouting at me across the room. I WILL NEVER GO BACK THERE AGAIN!!!!!
I called this number to discuss a bid i have won and am ready to pick up. I get a lady named Gina who is very unacceptable for business. I am new to the copart and doing business with my cousin so we have a shared account. She was refusing to discuss anything to me because my name was not on the account, which i understand, BUT after getting denied answers, i ask how to add another authorized user to a account and was ALSO denied answers. Said she had no supervisor for me to talk to and did NOT care to help me in anyway. She was sounded like i was bothering her and she had a series to get caught up on. This call was just DISGUSTING, to think that someone is calling for help, and you can't even guide them in the right direction?
I been going to this location for a long time as of 06/20/2025 I will never sell my vehicle's at the new orleans location the employee's are rude and need a shake up they are a little to comfortable i guess I will be using IAA for now on happy trails copart
Upon retrieving my belongings from my vehicle, I noticed items missing. These items were definitely in the vehicle when it was brought there. I have requested a thorough investigation into this matter through my insurance since Coparts was of no help at all. Only explanation is that the staff steals. I would love to see surveillance of my vehicle while in this place.
I have been to multiple locations and anytime you walk in someone acknowledges you. This location was there forever and had people come in after me get helped and apparently if you are a regular you get helped faster. Very rude and unprofessional. Someone needs to clean house of office staff and teach some common courtesy and respect
COPART NEW ORLEANS HAS CREATED A SCAM TO CHARGE ITS MEMBERS!!!
I have been dealing with Copart for 10yrs now, from Texas, Louisiana, Arkansas, Mississippi, Alabama Georgia! I can officially say these past two weeks have been my worst experience with the New Orleans lot ever since I’ve purchased and sold with Copart!!!
I purchased a vehicle listed with keys, picture shows keys in the vehicle, upon pick up keys have be stolen!! Rude customer service says this happens a lot and oh well there’s nothing that can be done, I shouldn’t have bought it with no keys!!! Then says I’m to busy to find your title come back another time to get it!!!!
Secondly!!!!!
How/why is it possible to charge for storage two days after auction, start storage fees on a Saturday when you’re not open, charge for Saturday and Sunday!! I have to schedule an appointment to pick up my lot but no days are available for 4 days for pick but I’m being charged for storage because you have no available pick up times!! Rude customer service tells me it goes up $5 per day but is wrong because it doubles everyday it’s not picked up!!
Something has to change. I’ve never had these issues with New Orleans lot!!
If could post no stars .. This is the worst copart I ever been to . Customer services by far the worst and everyone just has a attitude. Not welcoming at all . Definitely needs improvement like the other facilities. I suggest corporate to go to a sit in and experience the services.
Horrible customer service, I went in to retrieve personal items from my damaged vehicle on my lunch break and the staff moves extremely slow. Directions to sign in to be assists is not clear, and the one particular staff member was extremely rude.
Bought my first vehicle from this location today. Read the reviews and prepared for the worst. I had a great experience, the lady at front helped walk me through using the app for next time. Showed me other tips and tricks to navigate easier. Just amazingly helpful. The manager let me pick up the vehicle even though I didn't follow correct steps, my own fault. They went above and beyond. When the operator brought my car out he was also super nice and helpful. All around amazing experience.
I was fairly happy with the buying process and pick up at this place . Was a little nervous how it was going to go after reading the reviews. I scheduled pick up 5 days ahead of time and drove over 13 hrs hoping it would all work out . Thankfully I only waited like 25 minutes or so in the office and then maybe another 15 in the yard and then a very nice gentleman drove my truck out to me . He was definitely the nicest person I talked to at copart but the others were ok and I got what I bid on . It was actually almost better than I’d expected but I’ve done this quite a few times and always plan on the worst so don’t get your expectations to high if you haven’t looked at the vehicle in person . So far no complaints about copart New Orleans
the rudest and laziest counter personnel at this location that i have ever seen... No, I will not download your app just to make an appointment to ask a question . No, I will not stay on hold on the phone for 10+ minutes while I am standing in your own lobby.... I will take my business to IAA instead
The worst experience so incapable they can’t even find a title from a glove box and had the audacity to say we could come and look for it when their title company is the one who needed it. Something that should have taken a day has taken a week. If your insurance even mentions them I’d beg to steer away.
Update the only reason I’m updating my review is because Jennifer and Makita were very helpful and kind, found my title and scanned it in promptly.
Incredibly rude employees at the front counter. They cancelled my appointment for pick up and I showed up to pick up a day ahead of the appointment on accident. No one is in the parking lot getting loaded and they’re going to send me back empty handed to come back tomorrow?? I don’t understand why Copart is the way it is. They’re terrible. I bought the car a week ago and they’re 5 days booked out on appointments but yet this is the parking lot. Greenwell Springs and now New Orleans are on my list to not buy from. Worst two locations I’ve ever been to.
Our car was towed here after it was totaled. He came to grab belonging from his car and grab the license plate and they literally had to haul the car to the front. It took hours and hours. Beyond that the employees were extremely rude. Also for everyone that is waiting there for hours they have a nasty out door portapotty. I understand that some things take time, and that some things are just protocol but the employees were also needlessly rude.
This place has been the same way for years. Short of staff, takes forever to get your vehicle or view a vehicle especially on Fridays. When you want to see a car, you don't know where it is, it is a hassle to find. Need to develop an app to find vehicles easier.
This place is the worse place ever ! I was sent down here from Oklahoma to pick up a truck and then they told me that I have to sit and wait until Monday because there wasn't a appointment made . My boss said he spoke to them on Wednesday and told them that I was on my way and they gave him a gate pass so he thought that was his appointment but instead it wasn't. It was just a pass to get into the gate . First thing in the morning I came inside and did their computer stuff for a 9:30 appointment and and thought I was good but instead that was just a appointment for the front desk . So I had to make another appointment for the release of the vehicle and that couldn't be done until Monday. Let's not forget how rude these ladies are in the office treating everyone like they are below them . I will never come by here again and I would extremely recommend that if you don't have to then DONT!!!
Sold my camry to them, followed their little picture info pamphlet on how to set the title up for them for them to tell me the lady notarized it wrong /signed in the wrong place and now the title needs verifying. It took nearly a month to get the car picked up because again as other complained you can't schedule pick up you just have to be able to sit on your hands all day (for up to 2 days)until they show up and pick up the car sometimes with notice sometimes without. The Staff were nice but the whole ordeal was a giant pain in the behind. Because someone has to be there for the.title and keys hand off
The staff were nice but I had to come back times to pick up my Honda. Very busy establishment but I am pretty sure the next buy will go a lot smoother. Sold this car last week so all good and I appreciate them!!
Was never informed about making appointments to pickup a vehicle, app or the Copart website never mentioned appointments, simply just said title is ready for pickup. Don’t waste your time to go pickup if you haven’t made an appointment. Also you CANT set a appointment if they’re closed, so by the time they are open, ALL THE SLOTS ARE FILLED and you won’t be able to make an appointment unless it’s days in advance making the storage just rack on up. UPDATE- Got my vehicle delivered and the Copart location messed up my Power Of Attorney paper and now I gotta spend more time because of this Coparts carelessness. They also never pick up the phone if you call, what good is there to say about this place?
They are in bad need of a Spanish speaking employee and a monitor that displays a que of who’s in process and who is up next. The texting system is cool for sure but you have no idea of where you are in the process. The process to do is clear as mud. Patrons don’t know what they don’t know. My second time there to pick up a car. This is only better because I got a text. I was standing in front of who I needed to be in and she called my name out loud.
Used cars salvage Auction..some cars have clean title...salvage .....and destructed title....cars sale for fair price but copart fee's is where it gets you....I'm ok with paying it but any one new looking to buy cars from here just know they're high fee's...if you win the car...and change your mind..your money isn't refundable..they will charge you a relisting fee' of $600..if it's not payed..your account is suspended...
If there was -1000 star option. This place deserves that. I spent 4 hours in the queue and when my queue came, they said Copart changed policy and I couldn’t pay for my vehicle. 4 other people spent the whole day with the same problem. Instead of putting new policy info on the door they just tell you that in person.
Want to pay, pick up title or anything else? Good luck. Employees are so slow, it takes them 45 min to accept payment and give the title out to ONE PERSON! they are just walking around slowly from room to another, pretend they are busy. 25 people in line and one one person working (super slow). That’s the major issue at Copart, but this location is worst of the worst! Prepare to spend your whole day here
Whats the point for have a appointment???? Drove 7 hours from GA to be here waiting 2 hours now for a loud out, been here at the parking lot with my trailer and I’m the only trailer here!!!! Ridiculous, all the other Coparts i been to has not been like this.
I couldn't rate any lower than 1 star. What a Joke! 1 of the worst Coparts I've been to. Make your (appointment) go check in at the lot then go do some errands and come back maybe they will be ready to pull your vechicle. I arrived for an 8:00 appointment and waited for 2 hours. But if you are 15 minutes late you have to reschedule your appointment. Save your money and go to a local company were you will be treated as a customer. Oh some of the office staff are very nice people.
My insurance used Copart when they decided my car was totaled after an accident.
Copart called me and asked when they could pick up the car and gave me a 4 hour window.
The day before they were supposed to pick it up, I got a call from someone trying to get the vehicle. I said the pick up was scheduled for Wednesday between 1-5 PM, and they hung up.
The morning of (at 7:30 AM) I got another call asking to pick it up. I repeated that it was scheduled to be picked up between 1-5 PM, and that I was currently at work. I said I needed to give them the key so they would have to come during the scheduled time frame so I would be home.
They decided to pick it up anyways as when I got home at 12:45 PM, the car was gone. I called the office and explained the situation. They confirmed that it was picked up and called me back to say I would have to drop off or mail the key.
Now I have to go out of my way to get the key there so insurance can process my claim. There is no reason I should have to waste my time and energy on this when Copart scheduled the time.
The person who decided to tow my vehicle after speaking to me is completely unprofessional, and Copart did nothing to rectify the situation. They took the car without my consent.
The only positive was the person I spoke to on the phone afterwards. They were understanding and called me back promptly, but unfortunately couldn’t help me.
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