Moon's Towing in
Jefferson (LA)

The people are rude. The towing fee is overpriced. I had another towing company (NOLA Towing Trucks) tow my car from Moon's to my house. It's obvious there's a problem when you see a different tow company come tow a car from a towing company. 😳😳😳 There are too many other towing companies with friendly service to have to deal with these rude people and their ridiculously high prices. Good luck!!! Or call NOLA Towing. 👍💯💪

Tonythetowman. He is awesome driver and help us with respected and experienced we will be using him again

Save your money these guys are clowns... they will tell you there is no issues with the vehicle, its the "owners personal car".. LIES i have thousands into it... and still not fixed

TonyTheTowMan is a real professional and a good person. He made my experience so comfortable and non-stressful. He's the best!

Absolute trash company. If you have any choice in who tows your vehicle, literally choose anyone else. Call your neighbor with a tow strap before you call this company to do anything with your vehicle.

Tony the towman took great care of me. Got me off the highway and to penske to get my truck fixed. Very please with Moons Towing. Tony is a great person and very personable.

I had a situation where I was stuck in Zachary LA in a box truck that Penske wouldn’t be able to replace until the next day — Instead they called Moon’s Towing, and Tony the Towman showed up in what felt like less than 10 minutes Tony was super friendly and accommodating, and got me out of that jam and back to New Orleans in no time. And that giant green mothership looking truck he drives is preeeeeeeeeetty sweet too. A couple of days later, once I had the truck offloaded, Cody from Moon’s came to take it away — also a good guy, seems like they have some good drivers overall. Big thanks to Tony the Towman and Cody. Definitely the team to call if you’ve been stuck in a CVS parking lot for 7 and a half hours

Tony was the most professional towtruck specialist I've ever had the honor of riding with. He took care of everything, including explaining how he was hooking up my big truck for the long tow we had to undertake. He took every precaution before our trip to make sure the tow was safe and for the safety of those on the road with us. He double checked that everything was secured and lit so we would be visible to all surrounding vehicles. Very safe driver and I can't give him enough credit for making it a safe trip. Definitely will recommend him to all friends and coworkers whi drive big rigs.

Horrible attitudes. Horrible customer service. Horrible attention to detail (argued with me that my license plate was CA when it is clearly LA and tried to charge me out of state fees. Charged storage for a day it wasn’t stored. Told me they were open Veterans Day only to get there, have them be closed, and be told I could pay 60 to get the car that day. Instead I had to pay an additional 40 for “storage”. What a scam.

Tony tow man was great professional and very knowledgeable I will make sure to contact yall for any needs for our 7 trucks.

Tony the Tow Man showed me love for real.. I was stuck on I-10 in East Baton Rouge for 3 hours and Tony The Man arrived and hooked me up quick! I definitely refer anybody in the BR-NO area trucking to call my man for tow service.

This company has impounded a vehicle in my name, which I traded in to a dealership 9 months prior. The vehicle can no longer be registered in my name as the registration has been transferred to a vehicle which is sitting in my driveway in Panama City Florida. Upon the first notice, I called to explain this and the woman told me to disregard. Now I have a notice threatening collections for $3574.14. I called gain and was told by Wayne that this is my problem. This is a shady predatory business with zero integrity. Update: Shortly after this issue, I called the local Police Department there to see if there was anything I could do. I was transferred to a Sr member of the department who did not seem surprised at all. They told me not to worry. I have no idea of what they did but the issue was squashed and never returned.

Tony Thetowman went above and beyond. He arrived on time. Highly recommend Tony for his service

Terrible, predatory company that absolutely needs to be investigated! My vehicle was towed from Lafreiner Park while I was at my son’s soccer game, parked on the sidewalk because the entire lot was under construction. Illegally parked or not, when I called to retrieve my vehicle, I was told they “aren’t open” and I couldn’t get my car until the next day. Excuse me—how are you open to tow people but not open to release their cars? When I questioned this, they hung up on me. To make matters worse, Park Ranger Johnathan Accardo was completely unprofessional. When I explained that I was stranded, lived on the Northshore, and had essential nightly medication locked in my vehicle, his response was to tell me to call 911! That’s outrageous and unacceptable. They know these soccer games last over an hour, with families traveling long distances, and instead of issuing tickets they exploit people by towing and holding cars hostage overnight. This is nothing short of a scam.

I’m so grateful for Mr Tony the tow man for the rescue, my truck broke down on me and couldn’t find a tow truck for two days until tonny came. He so nice and professional. Well deserved 5stars .

Moon’s Towing is the worst company I’ve ever dealt with. After my GMC Denali Yukon XL was totaled in a crash, my family and I were rushed to the hospital by ambulance. Without my knowledge, they took my SUV and held it for over a week before I even knew where it was. They then hit me with a bill of over $500. When I went to their office, the man at the front desk was rude, dismissive, and completely unprofessional. They showed zero compassion for someone who had just been in a serious accident. Because of the way they handled everything, I ended up losing my truck. If you value your vehicle, your money, and your sanity, stay far away from Moon’s Towing. They will take your car, drain your wallet, and treat you like garbage

This is the WORST towing company EVER. It’s a damn shame they have monopolize public businesses via Jefferson parish police force and Tonti Apartment complexes. The building is HOT, STINK, and MUSTY. The workers here all work with zero sense of urgency AND zero empathy. The older man especially was the worst. I sent him my ID/registration via email and he took forever to realize to open the email… and insisted he didn’t get all the information. Mind you I waited 30 minutes before asking him for an update for him to tell me he needed more paperwork which I already gave…. These workers do not check in with you, give updates, they do nothing but stare and wait till you approach them for follow up information. I give this place one star because the first man to pick up my call was very sweet and sincere in asking if I was okay after my car wreck and told me upfront about getting my car right away. JP cops & Tonti Apartments should all be ashamed for supporting this towing company.

Wayne is the worst employee you guys could’ve ever hired! Doesn’t greet any guest when you speak to him he ignores and doesn’t speak back. Very unwelcoming, rude and unprofessional. Had an attitude with me for asking him what’s the next step in process. If he was having a bad day he should’ve just went home but even his co workers said he’s always rude don’t mind him but that is not okay at all

Moon’s Towing Service is by far the worst towing company I’ve ever dealt with. The staff is incredibly unprofessional, and I’ve witnessed them taking advantage of both women and elderly customers. The ATM machine at their location never works, which creates even more issues. What’s worse, the tow truck drivers have lied about where they were taking vehicles, creating confusion and stress. This company shows a serious lack of honesty, integrity, and basic customer service. I would strongly recommend avoiding them if possible.

I will be recommending this company to fellow truck drivers that need to be towed, from here on out!! Mr. Cody, went above and beyond to help me get Ol’ Becky to the truck Dr! 10 out of 10 recommend for all your towing needs!! Big or small, they do it all!! Thank you all for everything and providing excellent customer service, patience and professionalism regardless of the inconvenience that came along with the job!!

This place is outrageously priced. Literally almost $400 to be towed and that's not including the $32 storage fee they charge daily. Also be prepared to be talked to and treated like trash. When called and asked what was needed to retrieve items from our vehicle we were spoken to very rudely. Then when we went to get said items we were treated horribly and was denied access to our vehicle even after providing them with all the required paperwork they told us we needed over the phone. I would never recommend this place to anyone. I hope and pray that I never have to do business with them ever again.

The very first person you meet at the business is the worst employee you can imagine. I was already advised to bring $740 cash for a weeks worth of impound. Upon greeting it was clear maybe Thursday wasn’t treating him well. I asked for an invoice and he flat out refused. Even after his co-workers advice, he still wanted me to pay first and he’ll hand me a receipt that I can read instead of an invoice. The owners appear to have hooked him up with all of the ADA compliant furniture so you can see the invoice on the screen as he is just refusing to print it out. I’ll spare you 15 minutes 2 police units called and a very fluffy finger pointed at me screaming to get out. The customer service in this office was horrible. I’m hard pressed to remember the last time I had to beg a company to take my money from me. My wife paid the bill while I waited outside. The police came to police but seen why I was bothered and hung around for a bit I guess for my safety, good looking out JP. Two other employees from the towing side were the complete opposite. They’re the reason I won’t complain about the one star I have to leave….To the owners of this fine place🤦🏽‍♂️ look at your security footage April 24th about 325p when the black Infiniti pulls up outside, you’re welcome.

I will leave 0 stars. ( it will not submit without giving at least one star) I have never met such rude, unprofessional people in all my life. My son's car got towed there after a wreck he was involved in. My insurance company needs to get the vehicle and they are making it as difficult as they can. Guys if we all stand behind each other and quite giving these rude people our business maybe people will think twice of how they treat paying customers. I would not recommend this place to anyone.

Hello, I am sending the requested informatiion again to ensure you received it ok. Thank you again and I wanted to add that the tow truck driver Chris who towed my truck the night before last was very professional, courteous, safety concious and he was very helpfull on informing me on a couple of possibilities as to what my next steps could be on, where I could get a hotel to stay at and what "I could do" in my very difficult situatiuon without a vehicle to drive. And... Considering the gravity of me getting into a accident and basically not knowing what my next steps might be. Chris was also very helpful and reasuring that my truck would be safe and stored in a secure fenced in area on the company lot location ! Additionally I want to say I remember the last words that he said to me before he drove off with my damaged truck on his flatbed he said: "please be carefull ok" and because of his words of caution and with him getting ready to leave me standing on a empty city lot and in a vulnerable position. I realized that "for safetys sake" I needed to heed his words of cautiion because staying where I was on the street was definitely not a good idea. So, I immediately got to a hotel for the night by walking the short distance to the Red Roof Inn where it was safe ! Again, I just wanted to say that I think your employee was very professional on the tow, professional in the way that he delt with the police officer at the accident location and the manner in which he delt with me. And overall this was a experience that truly left a possitive impression on me about this particular tow truck driver ! And it's reasuring to know that theres good people like him out there that do show concern, that do take the time to listen and who are professionally informative on exactly what is taking place with the tow ! Plus, "although subtle" his show of concern for "my safety" in the city surely made a positive impression on me to say the least ! And I just want to say that I think your driver Chris did a excellent job on the tow and I believe ya'll have a very good / solid person who knows exactly what he's doing working for you !! So again, yes ! Thank you very much !! Additionally, when I called Moon Towing to ensure they had recieved the informatiion that they required. I spoke with employee "Felton" on the phone. He too was very helpfull and professiional with me during our discussion ! So yes !! Moon's Towing employees professionalism doesn't go unnoticed and I want to say that I really appreciate that !! My experience with this company has been has been a very positive one indeed !! And ya might say that I have a newfound respect for at least this particular Towing Company and the employees that work there for sure !! Thank you Moon Towing and if I ever need a tow or help in the future I know exactly who I'm gonna call.

The tow truck driver was very polite; I had no problem with him. But the business itself is horrible. Someone who works there was digging in my car. I literally took everything I needed out of my car and left some stuff. When I got my car back, everything was dug through, and everywhere. My glove compartment stuff was out, the middle console stuff was all out; someone dug everywhere, even in the pockets on the back seats of the driver and passenger seats. That is not acceptable. Sadly, nobody is honest anymore. But the guy who towed my car home was very polite and respectful I appreciate him..

Very pleased with service, Mr Micheal Lee Myles gave great communication was very polite and was patient enough to help with a few safety repairs to the sub unit Ryder supplied with. I give Mr Myles and Moons towing 5 star above and beyond

They were very nice to do business with. Girl on phone was so nice and helpful. They came out quickly, I think we may have waited for 10-15 mins. The tow truck driver knew what he was doing, had our big ole truck on the truck bed in no time and we were on our way. Prices are decent, right along with the other towing services. 👍