I had the worst experience with these people at fayards auto parts. They say one thing and do another. They don't honor their own warranties and expect money before the job is complete. They are outsourcing their work and are barely open during business hours. 10_-2 4 DAYS A WEEK. They are scamming people out of their money and I would not recommend them to anyone who wants their car fixed correctly. Horrible, buyer beware these people are not trustworthy and operate in an undignified way.
After calling o'reilly's, advance auto parts, autozone and summit racing parts and none of them could get my part, I finally remembered to call Fayard Auto Parts! Fayard has been around for as long as I can remember and they were able to get the ever elusive 2004 grand Marquis lighting control module for me, at a very good price! I am also getting my rotors and brake pads from Fayard for my 2003 Lincoln Town Car at a good price. I will never call Autozone again! lol. Fayard is now my go-to shop for all of my car parts!
I highly recommend this place. 10's in my book. I send people to this place all the time, getting what they need is they're main objective. Highly knowledgeable.
I just went back to Fayard for the first time in several years after having an unpleasant experience in the past. They FINALLY got rid of that cranky old man that used to "greet" everyone as they came in the door. Talk about a world of difference! Tony took care of me like family, and bent over backwards to find the correct part for my antique Packard! Once he located the part, it took several days to come in, as it had to be shipped in from somewhere across the country, but none of the chain parts stores could even figure out how to look it up. There are few old-time parts houses like this left these days, but thank God that they're here!
This place does bad business over the phone. They quote prices, then when you arrive, all kind of fees pop up. Then they don’t tell you their policy upfront, but expect you to read signs around their over crowded shop. The mom was nice, but Mr Tony was loud and rude. Not happy with the way they conduct business and make up prices Day by Day. Don’t ever take quotes over the phone and always get legible receipts. Their old carbon copes rubs off immediately and they act dumbfounded to what’s supposed to be on the receipt. I will never do business here again.
Worst customer service ever. I called to get a quote on a part for my 80 y/o mother. I was quoted one price on the phone and when she arrived they quoted her a higher price and became very irate and threw her money back to her. This was very unprofessional and inappropriate behavior. We will never do business with this establishment EVER AGAIN!!!
Wish I could give 0 stars. Stay away from this place, he will steal your money. Anthony is a big liar and makes promises that he can’t deliver on. If you value your money, don’t do business here. He stole $2360 from us. I hope it’s worth it.
I’ll never do business with them again. They come off as nice people, but remind me more of crooked salesman’s who talk fast but don’t truly care about good customers. I gave up a used transmission after buying a new one and never got my core credit back! One of the owners gave me excuses for weeks asking for more time until finally telling me that they never got credit for the used transmission that I turned in to them and that it was cracked which should not have mattered considering they require you to turn in broken parts that you are replacing with used parts! So basically I’m out of my used transmission and $200. These people are snakes who smile on your face and look you in the eye and blatantly lie to you. Worst customer service ever!
May 18,2022 I received a replacement motor after waiting 2 months. I had to pay for shipping to send the first motor which was no good back which was over $300, once the replacement motor I had to pay shipping to get the replacement her which was also over $300. I paid over $800. If u pay with a card, they charge 9.5%. I will never use or recommend this place to anyone. They are all about money. No empathy at all. Please read reviews on this place and pass the word on. I would hate to see alot of people pay money they dont need to. This was the worst service I have ever received. I purchase a motor and it wasn’t like the one I originally had so, i brought it back to get the same as I had and the owner told me it will work, I just have to change somethings around on the motor like the timing cover and some other things. I would never purchase anything from this place. And then the owner gonna lie about the price he told me for the motor. Ne careful where you purchase things and get what they tell you in writing
My name is Lionel McCoy ,while in search of a rare rim I stumbled upon Fayard junk yard . On a wing and a prayer I inquired about there inventory . To my amazement I was told that they in deed had the rims in stock immediately. I was puzzled how prompt his response was.to my question. I am still a hesitant most places had put me on hold for 10 -15 minutes and returned simply to say "Nope try anotherplace", The staff went above ,they took time to text me a picture of the rim. 100% match. Instead of calling junkyards in Kenner, New Orleans and surrounding areas waisting my time this will be my first call from here on out. Satisfied customer.
They have one sales person down there who thinks too much of himself. He enjoys pulling fast ones on decent businesses just out of his mean spirit. I enjoy pranks more so than anyone else. What I do not appreciate is ordering parts and returning parts for no good reason. I don't appreciate racial slurs while on the phone trying to get my business handled. I don't appreciate wasting important time on this sales person's inane behavior. There are a lot of yards just up north in the Midwest that think Fayard could do better. Be better. Several yards up our way that are just tire of the phone calls. Maybe as they move down the road, they will figure out better practices.
I was in search of a discontinued part and didn’t know where else to look. I called them and they were able to locate it within the hour! Super friendly staff and they really know what they are talking about. They were about to close when they called but stayed open a little longer for me to be able to order my part! No other place would do that! Fayard’s is definitely my go to part place from now on.
since a kid i remember my grandmother and uncles shopping at Fayard, so as a kid I remember their slogan " If we don't have it, you don't need it... " now as an adult shopping for my acura was very stressful.... Then I remembered fayard.... shopping for my baby has been so easy and prices amazingly reasonable... It's a family environment and mr john is willing to help in any way that he can.... thank you so much my baby is going to look new very soon..will be back for all of my car part needs...
i purchased a large part from these people after i paid i went to pick it up i was told i had to pay even more money i then was charge moor tax then what the parish was charging and state i then had to report them to the authority . this was the worst place to do business with rip off not a place for people of color if u know what i mean i was told u people are the worst. now the part does not work and i have to deal with these people all over again. may God help me.
My daughter had these guys repack a engine in her car.
A.) They ordered the engine from a junk yard, And had no clue if it would run.
B.) On the invoice they give you, it has one thing on it. “30 Day warranty on all parts”.
They had her car starting on 11/18/19, Ordered the engine on 11/14/19, received the engine on 11/20/19 and finished installing the engine for an extra $100 on 11/27/19. The owner TONY said it comes with a 45 day warranty (which started on 11/14/19). When she got the car back the extra $100 was for JB Weld and labor to REPAIR A HOLE in the transmission oil pan. They put 10W-30, in a car that requires 20W-5 motor oil. About a week later she asked me if she should have to keep putting oil in the car because it was low and leaking. So I checked it out. I saw that the oil pan was leaking from the entire seam where it was bolted to the engine and it was almost rusted through. I took a ride over to FAYARD’S autoparts in Gretna. I spoke to the owner who was going to charge her $150 for a new oil pan and $11.99 for the oil pan gasket. I told him NO, I’m going to take it to the dealership where she should have gone in the first place.
They found:
1. The wrong type oil in the engine.
2. The oil pan was completely rusted out, and could not believe a mechanic shop let it leave like that.
3. No oil pan gasket, someone used blue silicon to put it back on.
4. JB Weld on the transmission oil pan in the corner, they could not believe a mechanic shop let it leave like that.
The oil pan cost me $65.00 and came with a 10 year warranty from autozone. And the gasket was $29.00.
I called the owner of FAYARDS the next morning to ask if he could pay for the parts that we’re suppose to be under warranty. He said NO.
If you like to be lied to and love paying way to much to fix your car with junk, and the wrong way, then I highly recommend this dump. Please if you don’t know anything about a car, please just try to fix it yourself with duct tape before bringing it to this crew of convicts.
The most unprofessional staff starting with the owner "Clown" Tony he is a crook in every sense of the word. you will love the hand written receipts they give where the write it on a blank piece of paper, and then you will never see your money back when you find out you're not getting the part you ordered.
Stay away and save yourself a horrible experience
True parts guys are a dying breed for certain, but the craft lives on at Fayard. Doing business with em brings me back to when I was just starting out professionally wrenching some thirty odd years ago. Back then most every parts house had people that knew their stuff and they helped me out TREMENDOUSLY when I was a rookie. Thanks for all the help guys.
I purchased an engine from this company and the prices are affordable and the staff were very nice. The secretary even called and checked on me with a follow up and my car was fixed in a timely manner.
Called about a window motor that I purchased several years ago and they were able to give me a discount on the part. Also, they installed the part for a reasonable price. Their parts are affordable and they are very helpful finding the parts you need.
I bought a power steering hose from them an paid extra to have it ship to Texas...the owner call somebody in TX he new to put it on...once the part made it to TX the owner talking bout the repair man move from TX to another state...He lied he just wanted to make a sale off the part...i no it was going to be a problem once I received the part...i would not recommend no one to buy anything from Fayard...they get overs..they very arrogant an unprofessional...they told me one price over the phone an when I got there it was much higher...i wish I could give them ZERO STARS
Went their for a starter ordered it the same day came in even waited for beyond the store hours and they was pleasant people full of joy and excitement and they had positive attitude needed bolts gave it to me no charge awesome job iam keep purchasing car merchandise from yall
I called Fayards' and was greeted by Shawn, he made me feel like I could ask any question and without hesitation gave me the answer in seconds. Not one of those companies that act like they are to busy for someone on the phone. I told Shawn my problem and he said they would beat anyones price, (i've called plenty of places) and that they would be the cheapest along with a lifetime warranty. He was right, he really did make my day. I would refer my family and friends even strangers to give Fayards a call first. They have my business for now on.
Horrible experience! Needed a transmission, was told one price over phone and differ when I got there. Also, after paying for shipping and taxes, I was told that I still owed money after part arrived at location. The owner said that although I paid for shipping they had additional fees. Why pay the fee in the first place if it's going to change and I would have to pay more afterwards. I was in tears because of the unfairness and he definitely had an attitude because I'm a woman. He said "is this even for you?" Well obviously it is I'm standing here with a receipt. After taking numerous pictures of him, the location, and staff, he says that I can get 25% off my next services. How about you just give me money back that I had to pay extra. I can go on and on about the rudeness as well as bad communication skills but I'll save it, I have vented enough you guys have been warned!
First he told me one price then when I went to go pick up the parts he added almost $100 more and they broke my screws trying to take them off and wanted to charge me to finish taking off the pieces they left inside
Brought a rebuilt alternator from this place and it didn't even last six months. My friend warned me about going here and I didn't listen for the price I payed I could have purchased a new one. Don't be like me and
Not listen I repeat do not go to this place you've been warned you will
Waste your money and time!!
Wish I could give them 0 stars. Very unethical!!! Cannot understand what they're saying in the first place and then they want to scream and shout at you when asking questions to better understand them. DO NOT WASTE YOUR TIME DOING BUSINESS WITH THEM !!!! Crooks is definitely what they would be classified as. Save your money AND your time and go somewhere else.
This company is not an honest company! I sold this company a two piece fender flair, which they received and then they refused to pay and cancelled the credit card transaction!! Watch out they are not honest!
If I could give this company ZERO STARS I would this store actually made me cry I feel bamboozled and used ...first I go into the store and order the part I needed for $50, 75 with shipping...The Next day the old man Terri called and said that there is no such thing as that part and that I needed a timing cover which would cost me $80 more. I trusted them because I have been a loyal customer brought my transmission from them (which just recently went bad not even 6mths, and I can’t use the warranty because they don’t keep receipts or a filing system), but I was also in dire need of getting my car running becux without this part my timing belt will not stay on...however I come and get the timing cover ($163.00 total) which is not the part I needed and he refuses to take it back, he is extremely rude never once apologized becuz after all he was the one who dialed my phone and mad the order (which I never should have took his advice but like I said I was desperate to get my car running and paying a ton on car rentals) so he proceeds to tell me to put it under my Xmas tree or wait a week until Mr. Fayard is back in town. He was the rudest of rude just Ignorant and Stubborn and even hung up in my face. In between this week I found the part at AREA SALVAGE AUTO PARTS for $45 the same part HE called and told me didn’t exist. I talked to Mr. Fayard and he tells me "oh we can work out something if u buy the part u originally needed we can do a trade, we found the part u needed for $112 but since you paid $50 for the part we will charge you that amount,” So I was thinking that’s fine I just have to pay $50 I can return the part I originally purchased from the salvage yard and get my $163 back right…NO!!! These dimwits actually wanted me to pay $50 on top of the $163...I said I would try my luck selling the part because it made no sense at all. Mr. Fayard then convinces me to bring the part in to see what he can do, he wasn’t in when I brought the part left my name and number with the nice little old lady because I was on my way to work and I always get off when they are closed and told her to tell Mr.Fayard to give me a call before he makes any decisions. ONE WEEK later I decide to give him a call, he is very hard to catch since he is not always in his store, He proceeds to tell me that he ship the part off and will call me in 3 business days, after countless times trying to get into contact with him 2 weeks later he tells me that they are only able to give me a $40 store credit…so I ask for the part back he says, “Well I shipped it back u would have to pay me $52 to get it back and that $163 was not a lot of money, in this day and age $10 maybe considered a lot of money”…As I am writing this I couldn’t believe it myself, if it’s not a lot of money then why couldn’t you just give me my money back or at least a store credit worth that amount. Lesson learned they are nice when u are paying them but when they mess up don’t expect even the slightest, I told him he lost a very good customer I will never recommend or buy from him again. He said that is fine he have plenty of customers without me. NOTHING BUT GET OVERS!!! It’s been a month and I never got the call for the $40 credit and when I called he didn’t remember told me to call the police and hung up…WHICH I WILL
This pretend company is not a legitimate business carrying good business practices. He is a "COMPLETE CONMAN" and should be arrested for his action... Please DO NOT entertain the thought of doing business with this company!!!!! Save yourself a whole lot of headache by discarding his cleaver conversation and pricing... Always remember when the pricing seems to good to be true more often than not it is exactly that... I am in the process of suing this company over $200.00 It is my complete intent to make sure that this companies SCAM pricing stops with me!!! PLEASE TAKE THE TIME TO READ THIS ENTIRE MESSAGE!!!!
